About

Highly skilled Customer Support and Virtual Assistant professional with 5+ years of experience in client engagement, digital communication, and online support services. Adept at handling customer queries with empathy and clarity, boosting client satisfaction, and driving sales through relationship-building. Skilled in remote work tools, inbox/email management, live chat, and CRM systems. Seeking to leverage my strong communication and problem-solving abilities in a dynamic remote customer service role

Skills

  • Customer Service and Support
    10
  • Excellent communication and interpersonal skills
    10
  • Sales Conversion & Upselling
    10
  • Live Chat & Email Support
    10
  • Digital Communication & Online Engagement
    10
  • Virtual Assistance & Administrative Support
    10
  • Customer Relationship Management (CRM)
    10
  • English and kiswahili
    10

Experience

Linah Mwaluma

Work experience
  • Delivered personalized client support and engagement via live chat and inbox systems, ensuring timely and accurate responses.
  • Increased customer retention and satisfaction by building rapport and providing tailored recommendations.
  • Consistently met and exceeded monthly sales and conversion targets through upselling and effective communication.
  • Maintained high standards of professionalism in a fast-paced digital environment.

Linah Mwaluma

Work experience
  • Supported university students with assignments, research, and coursework, ensuring clarity and quality.
  • Developed strong skills in clear written communication, problem-solving, and deadline management.
  • Built long-term relationships with students, earning repeat clients and positive reviews.

Linah Mwaluma

Education
  • September, 2004 - December, 2010
  • Fulltime