Customer Support and Virtual Assistant

  • Kenya, Nairobi
Highly skilled Customer Support and Virtual Assistant professional with 5+ years of experience in client engagement, digital communication, and online support services. Adept at handling customer queries with empathy and clarity, boosting client satisfaction, and driving sales through relationship-building. Skilled in remote work tools, inbox/email management, live chat, and CRM systems. Seeking to leverage my strong communication and problem-solving abilities in a dynamic remote customer service role
  • Customer Service and Support
  • Excellent communication and interpersonal skills
  • Sales Conversion & Upselling
  • Live Chat & Email Support
  • Digital Communication & Online Engagement
  • Virtual Assistance & Administrative Support
  • Customer Relationship Management (CRM)
  • English and kiswahili
  • Online Customer Engagement Specialist at   Self/freelance  
  • 2022 -