Skills

  • Administration
  • Customer service
  • Digital Advertising

Experience

linnet wawira

Work experience
  •  Received calls on inbound campaign and answered clients’ queries, resolved complaints and offered technical support in matters troubleshooting the solar products.
  •  Escalated issues to relevant parties using the set channels which saw clients served effectively.
  •  Assigned payments to right accounts.
  •  Registered new clients and informed in-depth regarding the product purchased, payment and ownership terms.
  •  Helped prospective clients understand the company’s products, identify the best fit for their needs and close the sale.
  •  Carried out surveys that were tailored to understand customer needs, feeling towards the company and gaps in the market.
  •  Up-selling and cross-selling products, promoting repeat customers and improving sales.
  •  Helped minimize defaults by reaching out to customers with delayed payments.

Related persons

Ernest MwangiSocial Media Executive at Sun King (Formerly Greenlight Planet)