Skills

  • Customer service
  • Management
  • Project Management
  • Adobe Photoshop

Experience

Ernest Mwangi

Work experience
  • Managing social media pages by updating the accounts with relevant articles and information, responding thoughtfully to inquiries or complaints that arise from social media.
  • Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.
  • Engaging followers with regular company updates.
  • Creating brand awareness to gain audience attention.
  • Responding to the comments on social media as per the company communication policy.
  • Pitching to both existing and new interested customers on available/current products and advising them on how to access the product in the nearest outlet.

Ernest Mwangi

Work experience
  • I was working as a Team Leader, managing a team of 4-8 brand ambassadors, for various marketing activities and events.

Ernest Mwangi

Education
  • September, 2016 - August, 2020
  • Fulltime

Related persons

linnet wawiraCustomer Service Representative at Sun King (Formerly Greenlight Planet)