About the role:


Product Operations Associate is a part of the Digitization & Automation team and works closely with the in house tech team and other business stakeholders to help Sun King design, develop and implement intelligent, tech-enabled solutions to help solve a large variety of our Business problems. This position reports to the Product Manager.


What you would be expected to... do:


Monitor technical issues/bugs raised by stakeholders related to our mobile applications/portals/automations and lead coordination with the development team to get it sorted.
Ensure day-to-day functioning and monitoring of current products by handling configurations and change requests.
Rolling out of new products/features/automations and resolving stakeholder queries/issues.
Automate business processes using tools like Zapier/Google Scripts, and other automation tools.
Partner with cross-functional groups and support the Product Manager in the entire product lifecycle, from design to development to launch.
Create Flow Charts, Mock Screens, and PRDs for business requirements, user requirements, functional & non-functional requirements and system requirements following the guidance of the Product Manager.
Accountable for testing of applications/solutions/web panels at various stages of the lifecycle.


You might be a strong candidate if you have/are:


2+ year of experience in the product management domain with strong task prioritization skills.
Good communication and project management skills.
Decent hands-on Excel and SQL Experience.
Detail oriented and has a deep sense of ownership with accountability.
Ability to quickly adapt and resolve conflicts in a multi stakeholder scenario. more

About the role:

The job holder will be in charge of incoming materials inspection, In Process inspection and outgoing finished goods inspection to ensure the quality in line with compliance standards.

What you would be expected to do:


Inspect the incoming materials of part number, quantity and package condition.
Perform first article inspection before running mass... production
Inspect and ensure the WIP (Work in Process) complies with acceptance standards.
Inspect the finished goods based on AQL level
Prepare IQC/IPQC/OQC report to supervisor on a regular basis.


You might be a strong candidate if you:


Possess a diploma or equivalent qualification
Have at least one year’s experience of inspecting electronic products.
Are knowledgeable in ISQ9001 or relevant quality management systems is an added advantage.
Possess good computer skills is an advantage.
Are good team players and excellent of time management
Have high integrity and work ethic more

About the role:


The job holder uses hands, tools or machines to assemble electronics, and mechanical parts according to the WI (work instruction) and SOPs (Standard Operating Procedures) to meet the desired quality standards.


What you would be expected to do:


Assembling TVs and smartphones on the assembly line as per the work instructions and provided Standard operating... procedures
Loading product components and parts for assembly onto the line and packing assembled products into boxes for storage.
Stopping the assembly line and halting production if machinery fails or a major defect is detected.
Reporting incidents, faulty operations, or product imperfections on the assembly line to the supervisor.
Ensure that the equipment is maintained in good and safe working conditions.
Contribute to waste management programs aimed at zero defects.
Steer 6S Kaizen principles.
Following established safety and efficiency procedures to ensure that operations run smoothly.
Identify and report unsafe operations to the supervisor immediately for action.
Maintain the work area clean, safe, and organized.
Work under the guidance of the supervisor to perform and complete the assigned duties in a timely manner.


You might be a strong candidate if you:


Posses relevant craft certificate or equivalent qualification
Are experienced in TV or smartphone assembly/repair is an advantage
Have knowledge in electrical or electronics engineering (added advantage)
Are a good team player and excellent time management skills.
Understand Kaizen 6S principles .
Demonstrate excellent knowledge of manufacturing safety protocols and regulations.
Are a fast learner with the ability to work under pressure in a fast-paced environment.
Have good physical stamina and the ability to work while standing for hours at a time
Possess high integrity and work ethic more

About the role:


A material handler will be in in charge of taking production orders and supplying the production line with the required raw materials for the timely production process. They will be in charge of for loading the production line with the required materials to sustain the assembly operation.


What you would be expected to do:


Ensures orderly production and distribution... of products by pulling orders from inventory, delivering production materials and supplies where needed, and staging finished product final distribution.
Maintains inventory by identifying, labelling, and keeping materials and supplies in stock, recording location of inventory, and reporting shortages
Maintains in-process components at work centers by delivering and opening parts and supplies.
Locates and prepares finished products for dispatch.
Documents materials and records units delivered to the production line.
Receives return material and defective components/scraps from the production line and organizes for replacement.
Keeps inventory, loading areas, and machinery clean.
Count inventory and keep a detailed log
Stage the required materials for inspection.


You might be a strong candidate if you:


Possess a diploma in supply chain management or a related field.
Have at least 1 year of experience as material handler for completely/semi-knocked down components
Demonstrate working knowledge of the 6S strategy.
Have warehouse experience (preferred).
Are knowledgeable in warehouse and production area safety protocols. more

About the role:

The Data Intelligence (DI) team is seeking a Lead Analyst with expertise in strategic advanced analytics and business storytelling, to play a pivotal role in transforming data into actionable business insights. The successful candidate will deeply understand business problem statements, leverage data analytics techniques, and effectively communicate complex analyses to both... technical and non-technical stakeholders. This role requires a ability to bridge the gap between business strategy, and technology.

What you will be expected to do


Collaborate with senior leaders to identify strategic opportunities and guide data-driven decision-making.
Develop and execute advanced solutions and statistical methods, to solve complex business problems.
Apply A/B testing, regression methods, hypothesis testing, and other statistical methodologies to validate business strategies.
Design and develop impactful dashboards and reports using tools like Tableau, Looker, or Power BI.
Serve as a trusted advisor by applying a deep understanding of business operations to recommend strategies that drive growth, operational improvements, and collaboration.
Drive the development and monitoring of key performance indicators (KPIs) and dashboards, ensuring alignment with business objectives.
Leverage an understanding of business processes to provide recommendations on optimizing operations and improving outcomes.
Collaborate with engineering teams to design and optimize data pipelines and workflows.
Work on projects to completion which will involve managing efforts across and collaborating with the team and mentoring team members and reviewing their work.


You might be a strong candidate if you have/are


A bachelor’s or master’s degree in data science, business analytics, computer science, or a related quantitative field.
6+ years of experience in business intelligence, or a similar role, with a proven track record of driving business outcomes through data insights.
Proficiency in SQL and  Python for data analysis and modeling.
Prior experience in project management, with experience working on complex projects across multiple teams and delivering results on time and within scope.
Expertise in data visualization tools like Tableau, Looker, or Power BI to create compelling, actionable insights.
A business mindset with the ability to understand and address cross-functional problem statements and strategic opportunities.
Good statistical understanding and the ability to apply statistical methods to solve business problems and to turn insights into impactful actions.
Storytelling and communication skills, with a demonstrated ability to convey insights to both technical and non-technical audiences.
Experience with cloud platforms (AWS, GCP, Azure) is a plus but not required.
Strategic and results-driven, with the ability to balance big-picture thinking with attention to detail.
Proactive and collaborative with good interpersonal and stakeholder management skills.
Adaptable and eager to learn, staying ahead of trends in business strategy, analytics, and visualization tools.
A problem solver who thrives on turning insights into impactful actions more

About the role:


Sun King is looking for a Senior Solar Installation and Maintenance Technician  to support the Solar Inverter installations, maintenance, repairs, and improve product performance and services.  Build installations to set levels effectively in compliance with best practices, ensuring installation efficiency can be met within a safe, well-presented facility. Respond to... technical issues affecting product performance, and maintain electrical and mechanical services through planned preventive maintenance. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries. This role will work with all the stakeholders within Company and key stakeholders on the customer side for service queries and builds smooth relations with internal & external customers to obtain their loyalty to achieve best-in-class customer satisfaction.
You will have the opportunity to work cross-functionally to find solutions for our customers, including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you! 


What you would be expected to do:

Quality Assurance:


Ensure standard and timely installation of solar inverter products in compliance with company and national standards.
Perform regular system and process audits to identify improvement opportunities.
Monthly installation audits and installer reviews.
Lead the diagnosis and resolution of complex technical inverter issues.
Ensure compliance with safety standards and regulatory requirements during all service activities.
Provide expert guidance to service teams and customers on the installation, maintenance, and troubleshooting of solar inverters.
Collaborate with relevant stakeholders to address recurring technical issues and provide feedback for improvements.


Customer Service:


Ensure excellent aftersales services for all inverter customers.
Manage and resolve escalated customer complaints.
Ensure all customer inquiries are responded to and resolved effectively.
Provide expert customer support, addressing inquiries and resolving issues related to inverter systems internally, virtually, and on-site.
Ensure timely closure of all warranty claims and replacement requests.
Ensure timely diagnostics and repairs on all customer returns while maintaining a report on all practical issues and actions.
Ensure seamless warranty claims and replacement processes.


Record Keeping, Data Analysis and Reporting:


Maintain accurate date records on all practical issues and actions.
Perform data analysis to identify trends, improve processes, and enhance customer experiences.
Provide periodic reports to management on the inverter activities.
Maintain detailed service records and generate technical reports


Drive Operational Efficiency:


Develop and implement service protocols, including preventive maintenance strategies.
Develop, implement, and maintain (SOPs) for inverter processes.
Collaborate with relevant stakeholders to address recurring challenges and drive continuous improvement initiatives.
Stay updated on emerging technologies and industry advancements to enhance service delivery.


Training:


Management of the Sun King Installer Academy
Collaborate with cross-functional teams to promote product education.
Provide mentorship and training to junior service engineers and technical staff.
Build training materials on installation, troubleshooting, maintenance, and repairs
Conduct advanced technical training for inverter installers, partners, and internal teams


Systems and process design: 


Coordinate with technology teams to ensure company systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently. 
Any other business as assigned by your supervisor. 


You would be a strong candidate if you:


Have top marks at a top 5 Regional or Globally recognized universities with a degree in engineering or other relevant disciplines.
Have an advanced degree.
Possess 5 + experience in after-sales services support in the electronic consumer goods/ Solar Inverter system and mobile industry.
Have relevant EPRA licenses - T3.
Have strong knowledge of solar inverter systems, installation, troubleshooting and maintenance processes.
Have strong knowledge of solar PV systems, electrical wiring standards, and power electronics.
Are proficient in diagnostic tools, software, and remote monitoring platforms.
Have excellent verbal and written communication skills with the ability to distill information and understand how to communicate to different audiences to get results.
Are passionate about customer service and resolving issues
Are calm under pressure
Possess efficiency and organizational skills
Are critical thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
Have entrepreneurial spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind. 
Demonstrate humility
Are driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven individual. more

About the role:


Sun King is looking for a Service centre technician to join the Aftersales operations in Kenya. This role will be be responsible for conducting technical diagnostics of foulty products, quality inspections, and fault screening while ensuring accurate record-keeping and data analysis to improve product performance and customer satisfaction
Support customer and partner... inquiries, provide training, and drive process improvements to enhance customer satisfaction, service center operations and overall efficiency.
Collaborate with relevant stakeholders within the company to achieve excellent customer service and product enhancements.
You will have the opportunity to work cross-functionally to find solutions for our customers including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you! 


What you would be expected to do:

Technical Diagnostics & Fault Screening


Conduct diagnostics, screening, and repairs on all customer returns.
Maintain accurate records of all screened and repaired units.
Analyze fault trends to identify recurring issues and recommend improvements.
Continuously enhance screening processes for efficiency.


Quality Control & Inspections


Perform Incoming Quality Control (IQC) on all inward consignments.
Conduct Quality Control (QC) checks as required and periodic half-year inventory inspections for aged stock.
Maintain accurate reports on all quality assurance activities.
Provide recommendations for corrective actions and future mitigation measures.
Collaborations on special projects to improve product quality.


Data Analysis & Reporting


Analyze screening and quality data to identify trends and improvement areas.
Prepare and share reports with management for decision-making.
Collaborate in monthly process and data reviews to enhance product and service quality.


Customer & Partner Support


Ensure timely resolution of customer and partner support requests.
Respond to customer queries via phone, email, and on-site visits while maintaining detailed records.
Work with internal teams to resolve escalations and improve service processes.


Training & Knowledge Sharing


Develop training materials and conduct training sessions on troubleshooting, repairs, and replacements.
Support internal teams and Sun King partners in understanding and resolving product-related issues.


Process Improvement & System Design


Work with internal teams to improve service center operations and workflows.
Recommend and implement process enhancements for operational efficiency.
Provide periodic reports to management on service center activities.


Other Duties


Perform any other tasks as assigned by the supervisor to support quality assurance and customer service objectives.


You would be a strong candidate if you:


Have a Bachelor’s degree or Diploma in Electrical Engineering, Renewable Energy, or a related field. 
Have an advanced degree
Have 3 + experience in after-sales services support in the electronic consumer goods/ mobile industry
Demonstrate experience in solar Inverter installations.
Are excellent in verbal and written communication skills with the ability to distill information and understand the way to communicate to different audiences in order to get results.
Are passionate about customer service and resolving their issues
Can maintain calm under pressure
Are efficient and have great organizational skills
Are a critical thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
Possess entrepreneurial spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind. 
Demonstrates humility
Are driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven individual. more

About the role:

We are seeking a dynamic and skilled Customer Service Engineer – Solar Inverters to join our aftersales team. In this role, you will:


Provide technical support and services to ensure customer satisfaction and system performance. 
Play a critical role in diagnosing and resolving technical issues, conducting site visits, and ensuring optimal functionality of solar... inverters in residential and commercial installations.
Maintain and monitor customer service data records.
Collaborate with relevant stakeholders within the company to achieve excellent customer service.


You will have the opportunity to work cross-functionally to find solutions for our customers, including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator obsessed with customer satisfaction, this role is for you!

What you would be expected to do:


Perform inverter installations, commissioning, and installation support.
Provide expert customer and technical support to all inverter customers/partners via phone, email, on-site visits, and any other customer support platforms.
Coordinate with the call centre team to ensure effective and efficient resolution of all customer queries.
Regularly review and update troubleshooting content
Diagnose and troubleshoot technical issues related to solar inverter systems.
Perform detailed onsite troubleshooting exercises 
Ensure timely processing and closure of all warranty claims and replacement requests.
Perform timely diagnostics/screening/repairs on all customer returns while maintaining updated databases and reports.
Perform inverter maintenance services.
Conduct training sessions for the call centre team, internal teams, inverter installers, and Sun King partners.
Collaborate in monthly installation audits and installer reviews.
Prepare service reports and document technical resolutions.
Maintain updated records of all customer service-related functions.
Conduct data analysis to identify trends, and improvement opportunities to enhance customer service.
Ensure compliance with safety and quality standards during all customer service activities.
Provide feedback to improve product performance and customer experience.
Collaborate with other internal stakeholders to address recurring issues.
Any other relevant tasks as assigned by your supervisor.


You would be a strong candidate if you:


Have at least a Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field.
Have relevant EPRA licenses - T3.
Have at least 3+ years of experience in after-sales services support in the solar inverter industry.
Posses proven experience in solar inverter installations, troubleshooting, and maintenance.
Have strong knowledge of solar PV systems and electrical wiring standards.
Have proficiency in data analysis and experience with relevant software tools.
Have proficiency in using diagnostic tools and software.
Are excellent in problem-solving and analytical skills.
Have strong interpersonal and communication abilities.
Have strong customer service skills.
Can work independently and collaboratively.
Are willing to travel for on-site service operations and customer support (Approximately 50% travelling) more

About the role:


The EB Programs Optimization Manager will oversee all projects and pilots in Kenya and other regions to some extent, ensuring duties are effectively compartmentalized and coordinated within the core functions of Sun King. The role involves assisting logistics, technical issues (both software and hardware), and testing and validating new products and services. This position... requires extensive fieldwork (~70% travel within and outside of the country).


What you would be expected to do


Coordinate Implementations: Oversee Easy Buy-related implementations in your designated country and across other regions.
Team Development: Manage and develop in-country Program Optimization associates, fostering their professional growth.
Specialization Leadership: Steer the development of team specializations in areas such as Automation, Data & Reporting, Products & Services, and Commercial Relations.
Goal Achievement: Drive the team towards meeting its goals and performance targets.
Project Management: Manage specific projects and pilot programs, ensuring effective implementation with clear plans, documentation, and timelines.
CRM Configuration: Ensure proper configuration of CRM systems and tools of trade in your country.
Expansion assistance: Facilitate expansion efforts by setting up and project-managing sales initiatives in new areas.
Cross-Unit synergy: Work closely with various departments to ensure the successful execution of projects and pilots.


You might be a strong candidate if you


Hold a bachelor’s Degree or equivalent.
Possess 2-4 years of relevant experience in a similar role, preferably in Program or Project Management within industries such as FMCG or financial services.
Have at least 2 years of experience in team management with a proven track record of success.
Possess certifications such as Project Management Professional (PMP), Program Management Professional (PgMP), or other IT-related qualifications are a plus.
Demonstrate excellent people relations skills with the ability to engage diverse stakeholders effectively.
Possess sufficient communication skills, fluent in both written and spoken English.
Are exceptional in time management to balance multiple workloads and reply to inquiries promptly.
Demonstrate strong prioritization skills to focus on high-impact tasks and projects.
 Have a problem-solving mindset with a strategic and innovative approach.
Exhibit keen attention to detail, recognizing the significance of minor elements in achieving excellence.
Are proficient in issue tracking and resolution, even over extended periods.
Have the ability to handle multiple tasks simultaneously with a high degree of accuracy. more

About the role:

The Legal Officer is responsible for conducting thorough legal research, developing and implementing compliance programs, and providing expert guidance on risk management strategies. This role involves collaborating with cross-functional teams to identify and mitigate legal risks, ensuring adherence to relevant laws, regulations, and industry standards. 

What you would be... expected to do

Conduct thorough legal research and analysis to stay up to date with relevant laws, regulations, and industry standards pertaining to legal, compliance and risk management, especially new and emerging legislation.
Develop, review, and enhance company policies, procedures, and compliance programs to ensure alignment with legal requirements and industry best practices.
Provide guidance and assistance to internal teams regarding compliance matters, risk assessments, and potential legal implications of business decisions. 
Work together with cross-functional teams to identify and mitigate potential risks and develop effective risk management strategies.
Conduct internal investigations to uncover and resolve instances of non-compliance ensuring appropriate actions are taken to address identified issues.
Advise on and assist in the implementation of internal controls, monitoring mechanisms, and auditing processes to ensure compliance with legal and regulatory requirements.
Stay informed about emerging legal and regulatory trends in the risk, compliance, fraud, and internal audit domains, and provide proactive guidance to senior management.
Assist the legal team with other tasks and projects as needed.

You might be a strong candidate if you

Hold a bachelor of Law or relevant law degree from an accredited law school and admission to the Bar.
Have 2 years of experience as an attorney specializing in legal, compliance and risk. Experience in both legal and compliance roles is highly desirable.
Possess strong knowledge of laws, regulations, and industry standards related to legal, compliance and risk including but not limited to data privacy and consumer protection.
Are experienced in developing and implementing effective risk management strategies, compliance programs, and internal controls.
Have proven ability to conduct internal investigations, assess legal and compliance risks, and develop appropriate action plans.
Possess excellent analytical, problem-solving, and decision-making skills, with a keen attention to detail.
Have exceptional communication and people relations skills, with the ability to collaborate effectively with people at all levels of the organization.
Are self-motivated, proactive, and capable of working independently in a fast-paced and demanding environment.
Have the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. more