About

• 4+ Years’ experience in providing hardware and application support to local and remote users and participating in projects and all ICT activities at the local base site in collaboration with IT team. • ICT infrastructure (LAN, WAN and Wi-Fi networking standards, Internet access technologies, PABX/telephony). • Windows Operating Systems | Microsoft 365 | Microsoft Office Suite • Business Application Systems; Microsoft Dynamics AX ERP • Database Management; Microsoft SQL, MySQL • IT Service Delivery; ServiceNow Help-desk system and Remote Support tools (Go to Assist, LogMeIn, & Team Viewer). • IT Outsourcing | Procurement; IT Supplier Negotiations, Vetting & Management • Troubleshooting, Problem-solving, Organizational and Communication skills

Skills

  • Microsoft Office
  • English
  • System administration

Recommendations

doreen nkirote

3/11/2024
10

"He is great in what he does.."

  • ingolfdestiny@gmail.com contact this German lender for any loan. Personal loan, project loan, health loan etc are available no matter your location.... No collateral needed. If you have anyone looking for any type of loan, tell them to contact this German lender asap. more

Emily Muthuri

8/16/2023
8

"He is a very hardworking gentleman with reputable qualifications in IT"

  • ingolfdestiny@gmail.com contact this German lender for any loan. Personal loan, project loan, health loan etc are available no matter your location.... No collateral needed. If you have anyone looking for any type of loan, tell them to contact this German lender asap. more

3 recommendations in total
See all recommendations

Experience

Kevin Muriuki

Work experience
  • Provide onsite end-user support to staff; resolve end-users Level 1 issues or escalate Level 2 and Level
  • 3 issues to appropriate internal or external resources (Systems administrator, Network administrator,
  • and vendor) as necessary.
  • Support staff in the utilization of relevant corporate applications such as Microsoft Dynamics,
  • Microsoft 365, HR system and Payroll system.
  • Assist in the configuration, administration of computers and peripherals, internet connectivity
  • (LAN/WAN/Wireless access points) and equipment as well as monitoring of ICT servers and
  • services.
  • Maintain and troubleshoot hardware problems in Desktops PCs, laptops, Printers, UPS, scanners and
  • other computer related equipment and all other general IT Helpdesk tasks requested by users.
  • Install, configure and upgrade software required for the operations in the office (Windows OS, MS
  • Office, Antivirus and others).
  • Assist in managing Microsoft Active Directory user accounts, permissions, and Bitdefender anti-virus and
  • anti-spam.
  • Regularly report needs and status progress on ICT issues as regards user support.
  • Assist in liaising with ICT service providers and vendors for the adequate provision of supplies and
  • services.
  • Create and regularly updated IRC computer software/hardware inventory ensuring accuracy; maintained
  • an updated IT Asset Registry, including hardware, software, licenses & warranty status.
  • Perform preventive maintenance on all ICT equipment/devices as scheduled.
  • Prepare for and attend quarterly touch base meetings to go over performance goals; Attend weekly
  • IT staff meetings and participate actively.
  • Stay abreast with ICT trends, developments, and best practices through professional development;
  • journals, conferences/workshops, technology blogs and networking.

Kevin Muriuki

Work experience

Kevin Muriuki

Work experience
  • Set up and configured desktop computers, peripherals and accounts assigning security level
  • Assisted with Software installations and configurations
  • Set up computer workstations and printers.
  • Provided basic troubleshooting, repair and maintenance for computer equipment (e.g., desktops, laptops,
  • disk drives, and laser printers).
  • Assisted with testing computers/laptops and peripherals on a network to diagnose, hardware versus
  • software problems.
  • Set up teleconference & video conference meetings
  • Ad hoc end-user support via email, IM, phone or in-person
  • Maintained systems, databases and web pages.
  • Ensured IT inventory is kept up to date throughout device lifecycle and provided inventory reports
  • upon request.
  • Network administration, maintenance, support, and documentation

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doreen nkirote

3/11/2024
10

"He is great in what he does.."

  • ingolfdestiny@gmail.com contact this German lender for any loan. Personal loan, project loan, health loan etc are available no matter your location.... No collateral needed. If you have anyone looking for any type of loan, tell them to contact this German lender asap. more

Emily Muthuri

8/16/2023
8

"He is a very hardworking gentleman with reputable qualifications in IT"

  • ingolfdestiny@gmail.com contact this German lender for any loan. Personal loan, project loan, health loan etc are available no matter your location.... No collateral needed. If you have anyone looking for any type of loan, tell them to contact this German lender asap. more

3 recommendations in total
See all recommendations