Skills

  • Project Management
    4
  • Operations Management
    9
  • Client Relationship Management
    10
  • Business Development
    9
  • Business Process Improvement
    8
  • Excellent communication and interpersonal skills
    9
  •  Excellent report writing and presentation skills
    8
  • Training and Capacity Building
    9

Experience

JULIET KABAKA

Work experience
  • As a dedicated Clarity4D® Business Partner & Trainer, I specialize in leveraging the power of behaviour assessment and communication tools to empower individuals and organizations.
  • Key Achievements:
  • Utilized Clarity4D® to enhance self-awareness, identify strengths, and unlock hidden skills for personal and professional growth.
  • Enabled organizational excellence by delivering tailored training programs in self-awareness, communication, and team dynamics.
  • Principal Responsibilities:
  • Developed and implemented training programs covering sales, prospecting, marketing, and soft skills, emphasizing self-awareness and effective communication.
  • Co-ordinate different activities during training workshops e.g., managing all conferencing elements, provide support to facilitators and participants during sessions.
  • Created customized training modules using Eduflow for engaging learning experiences.
  • Conducted needs analyses to align training programs with organizational goals.
  • Facilitated briefings with C-level executives for effective program alignment.

JULIET KABAKA

Work experience
  • Established and scaled a successful facilities management start-up, leading a team of 45 employees, serving 50 annual contract corporate clients and 15 quarterly corporate clients over the ten-year duration.
  • Developed the company's operating manual, serving as a daily operations reference for over 30 employees at client sites.
  • Significantly improved operational efficiency: reduced cleaning stockpile waste by 35% and lowered client complaints about service delivery by 50%.
  • Successfully expanded the team from 3 to 70 members at its peak, enhancing overall business effectiveness.
  • Achieved impressive annual revenue growth, surpassing a five-year plan from Kshs 8 million to Kshs 9 million.
  • Established and scaled a successful facilities management start-up, leading a team of 45 employees, serving 50 annual contract corporate clients and 15 quarterly corporate clients over the ten-year duration.
  • Developed the company's operating manual, serving as a daily operations reference for over 30 employees at client sites.
  • Significantly improved operational efficiency: reduced cleaning stockpile waste by 35% and lowered client complaints about service delivery by 50%.
  • Successfully expanded the team from 3 to 70 members at its peak, enhancing overall business effectiveness.
  • Achieved impressive annual revenue growth, surpassing a five-year plan from Kshs 8 million to Kshs 9 million.

JULIET KABAKA

Work experience
  • Chosen for the Virtual Branch Manager Mentorship Program, preparing for a future role as a Bank Branch Manager.
  • Secured Kshs 80.5 million in cash deposits and processed Kshs 50 million in business loans using Consultative Sales techniques.
  • Conducted bi-weekly branch training on internet banking, resulting in a 10% increase in corporate client referrals to the Electronic Banking Department.
  • Managed a debt collection portfolio of 200 bank customers with non-performing loans.
  • Contributed to weekly credit analysis committee meetings for borrower qualification and loan facility approval/denial.
  • Shadowed an existing branch manager for a year, gaining insights into day-to-day retail banking operations.
  • Led and guided a team of twelve staff members to achieve set targets.Slashed SME portfolio-at-risk on bank loans by 9% (Kshs 21 million) within 6 months.

JULIET KABAKA

Work experience
  • October, 2008 - December, 2011
  • Fulltime
  • In 2011, grew the corporate client portfolio to 126, generating Kshs 46 million in transaction-based revenue from new and retained clients.
  • Expanded the corporate client base from 80 to 92 in 2010, yielding Kshs 12 million in new business commissions and Kshs 28 million in continued business.
  • December 2009 saw a 69% increase in corporate clients (54 customers) generating Kshs 8.3 million in bank revenue, compared to January 2009 (32 clients, Kshs 4.8 million), reflecting a 73% revenue boost.
  • Successfully managed and supported ten relationship managers, ensuring a 95% customer retention rate.
  • Authored the E-payment system core brief document and conducted training sessions for 30 branches.
  • Fostered new and maintained existing customer relationships to elevate the bank's market share and profit and profit base.
  • In 2011, grew the corporate client portfolio to 126, generating Kshs 46 million in transaction-based revenue from new and retained clients.
  • Expanded the corporate client base from 80 to 92 in 2010, yielding Kshs 12 million in new business commissions and Kshs 28 million in continued business.
  • December 2009 saw a 69% increase in corporate clients (54 customers) generating Kshs 8.3 million in bank revenue, compared to January 2009 (32 clients, Kshs 4.8 million), reflecting a 73% revenue boost.
  • Successfully managed and supported ten relationship managers, ensuring a 95% customer retention rate.
  • Authored the E-payment system core brief document and conducted training sessions for 30 branches.
  • Fostered new and maintained existing customer relationships to elevate the bank's market share and profit and profit base.

JULIET KABAKA

Work experience
  • April, 2006 - September, 2008
  • Fulltime
  • Led business growth and client relations for Citizen TV through strategic direct advertising initiatives. Directed a high-performing team of 12 Sales Executives, focusing on acquiring new clients, nurturing existing relationships, and ensuring timely client payments.
  • Achievements
  • Surpassed monthly revenue targets, achieving a remarkable increase from KShs. 1.5 million in June 2006 to KShs. 11 million by September 2008.
  • Played a pivotal role in the successful rebranding of Citizen TV, contributing to the development of rate cards.
  • Represented the company at KARF media research forums, collaborating with clients to showcase the station's performance against competitors.
  • Provided clients with insights into media habits to guide them on optimal time slots and programming choices.
  • Generated and presented comprehensive reports on the sales team's performance, facilitating effective business monitoring by the management, and engaging at individual and team level on any below target goals.
  • Fostered cross-functional collaboration across the organization's diverse radio stations, delivering inclusive presentations to both existing and potential clients.
  • Implemented efficient systems and processes within the station, including the recruitment of a skilled sales force.

JULIET KABAKA

Work experience
  • September, 2004 - September, 2006
  • Fulltime
  • Working for the Kenya Television Network (KTN), I spearheaded strategic client relationships at KTN, ensuring consistent advertising revenue and identifying avenues for expansion.
  • Elevated the customer value proposition by collaborating with Standard Newspaper, offering comprehensive advertising solutions across print and TV platforms