About

Ambitious Information Technology enthusiast seeking to be part of a dynamic,challenging and competitive working environment in an organization that promotes and appreciates hard work,team spirit and individual capacity. Offering strong understanding of IT support procedures,device configuration, networking protocols and operating system specifications. Proficient in web development, bringing forth expertise in design, installation and maintenance of web systems. Equipped with a diverse and promising skill-set, eager to learn new processes, procedures and experiences to develop acquired skills quickly and maximize contributions to user team and business success.

Skills

  • Computer Networking & Internet
    8
  • LAN/WAN Support
    8
  • Computer troubleshooting
    10
  • Microsoft Office
    9
  • Router Configuration
    6
  • Operating systems
    8
  • System administration
    8
  • English
    10
  • Swahili
    10

Experience

James Wanjau

Work experience
  • November, 2021 - August, 2022
  • Fulltime
  • Offering customer support by giving timely responses to queries through messages and calls.
  • Updating the company database and CRM to ensure consistency.
  • Data entry tasks for client and company profiles on the relevant platforms.
  • Receive and evaluate emails on 24/7 basis and forwarding to the relevant departments.

James Wanjau

Work experience
  • September, 2019 - December, 2019
  • Fulltime
  • Provided IT and LAN/WAN support to reduce network downtime.
  • Did troubleshooting for networks and hardware maintenance.
  • Did repairs and replacement for computing equipment where needed.
  • Did back up to prevent data loss in the event of computer failures.
  • Successfully Installed and updated operating systems on new computers and did updates on company tailormade software.
  • Maintained a 99% success rate at attending to employees calls for support.

James Wanjau

Education

James Wanjau

Education
  • February, 2012 - November, 2015
  • Fulltime

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