About

I am a highly organized and detail-oriented professional with a proactive approach to managing tasks and responsibilities. Utilizes excellent communication skills to understand client requirements and build strong relationships with key stakeholders. Demonstrates exceptional problem-solving abilities to identify and mitigate risks, ensuring all duties are completed on time, within budget, and in alignment with set objectives. Known for delivering high-quality results while maintaining efficiency and professionalism in dynamic environments.

Skills

  • Administration
  • Customer service
  • Management
  • Office management
  • Project Management
  • Data Analysis
    10
  • problem solving
    10
  • Team Management
    10
  • English and Kiswahili
    10

Experience

James Ngatia

Work experience
  • Handling in liaison with the School Manager oral interviews and admissions in conjunction with the Admissions Services.
  • Assisting the Director, Undergraduate Programmes, and the School Manager in monitoring the lecturer’s performance of duties
  • Examination timetables – Submitting the class timetable to the University Exams Coordinator, ensuring that all units reflect on the exam timetable, report any conflicts reported by students,
  • and ensuring that the students’ number for each unit is correct.
  • Timetabling – Entering data in the system and resolving conflicts with the Timetabling System Administrator.
  • Reporting student disciplinary matters to the School Manager, the Director, Undergraduate Programmes, or the Dean of Students.
  • Overseeing issuance of Progress Reports by Program Associates on request (especially to Parents and Guardians).

James Ngatia

Work experience
  • October, 2021 - October, 2023
  • Fulltime
  • Ensure daily team KPIs are met
  • Create and share reports with the Line Manager
  • Populate weekly telemarketing production
  • Recommend marketing strategies based on weekly findings
  • Scheduling and ensuring upskilling meetings are done

James Ngatia

Work experience
  • Answering detailed product and service questions.
  • Identifying and fulfilling customer needs to achieve satisfaction.
  • Handling complaints, and providing appropriate solutions and alternatives.
  • Keeping records of customer interactions, processing customer accounts and filing documents.
  • I have the in-depth product knowledge to ensure that I am able and comprehensively to respond to all customer queries and pitch all value propositions we offer to convert customers in each stage

James Ngatia

Work experience
  • Performed the tasks and pick-up of customer materials in a polite, resourceful
  • and professional manner
  • Load and unload a delivery truck through a variety of mechanism
  • Ensured documents were delivered and entered accurately

James Ngatia

Work experience
  • Customer Care Representative/Telemarketing at   Telesky Ltd
  • Contacted businesses or private individuals by telephone to solicit sales for goods or services to request donations for charitable causes
  • Responded efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued
  • Explained products or services and prices, and answer questions from customers
  • Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients as needed

James Ngatia

Work experience
  • September, 2019 - December, 2019
  • Fulltime
  • Served customers by selling products and meeting customer needs
  • Serviced existing accounts obtained orders and established new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors
  • Adjusted content of sales presentations by studying the type of sales outlet or trade factor focuses sales
  • Efforts by studying the existing and potential volume of dealers

James Ngatia

Work experience
  • Analyzed the impact of the marketing campaigns and prepared measurements reports
  • Coordinated with outside agencies to produce marketing materials like stationary and web pages
  • Represented the company at events
  • Stimulated sales activities to attain revenue objectives on a monthly, quarterly and yearly basis

James Ngatia

Work experience
  • September, 2018 - December, 2018
  • Fulltime
  • Acting as a secretary for the sub-county Administrator
  • Tasked to compile monthly Barraza Returns for Masinga Division
  • Listening and solving cases presented by citizens to the Assistant County Commissioner’s office, Masinga

James Ngatia

Work experience
  • ∙ Conducted research on products across several e-commerce platforms to acquire
  • specific information for the client.
  • ∙ Identified opportunities to cut costs, resulting in a 30% drop in research
  • assessment expenses.

James Ngatia

Work experience
  • December, 2016 - September, 2018
  • Fulltime
  • ∙ Coordinated a team of 15 people by providing training, allocations of tasks, and updates about instructions from the client which helped finish the project on time
  • ∙ Undergoing project-specific training, from time to time or as the need arises to apply appropriate methodologies that guarantee high productivity and quality.

James Ngatia

Education
  • I gained strong knowledge and practical skills in governance, public policy analysis, and administration. I learnt how to formulate, implement, and evaluate policies, manage public projects, and lead teams effectively in both public and non-profit sectors. I also developed competencies in public finance, research, strategic planning, and communication—essential for driving impactful change in organizations and communities.

James Ngatia

Work experience
  • January, 2015 - December, 2016
  • Fulltime
  • Evaluated requirements for new project requests determined the feasibility and estimated work effort
  • Created project plans and schedules with milestones and timelines; implement project plan; provide current updates and monitor project status
  • Managed client expectations and communicated with all stakeholders throughout the project
  • Managed job workflow, resource and task allocation to the team
  • Maintained appropriate change control and tracking procedures
  • Contributed to performance planning, monitoring and evaluation of the team

James Ngatia

Education
  • January, 2009 - November, 2012
  • Fulltime
 

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