Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network. Operational Monitoring & Control with a view of proactive detection of events before they result to incidents. First line fault resolution of faults across the network

 Key Responsibilities


Ensure proper fault detection on all RAN,... Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements
Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure
Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up
Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs
Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs
Ensure proper and documented follow-ups are done from start to end of events/incidents
Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively
Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section
Work in a shift or function within the team


 Qualifications         


The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.
CCNA /CCNP or Equivalent certification
A minimum of 2 yrs. experience in Telecommunications.
Proven ability to self-start and effectively manage multiple assignments.
The ability to work under pressure and be resilient and tenacious to get results
Proficiency in one or More coding languages will be an added advantage more

Key Responsibilities 


Meeting overall revenue and acquisition targets
Winning new businesses by identifying, developing and closing opportunities cantered on offering Enterprise solutions.
Developing relationship with the customers within allocated territories and drive education and awareness of Enterprise solutions.
Supporting the enterprise dealers & agency sales team, Regional &... Territorial Management teams within the SME and retail channel 
Achieve set revenue targets for the territory/region through selling all Enterprise solutions.
Ensure enough sales pipelines to achieve the revenue targets.
Development of plans to achieve set billed revenue targets for the dealers and sales agents in the territory/region.
Monitor Gross Adds target within region and activate relevant sales channels to achieve the set target.
Proper management of dealer and partner sales trackers. 
Implement agreed plans for dealers managed. 
Propose new areas of development and growth for dealers managed. 
Identification and profiling of all the businesses in the territory. Maintaining an up to date database of all businesses and profile. 
Development and implementation of a route plan which covers the territory. 
Identification of the market opportunism and submit reports on how they can be addressed. 
Proactively attend to dealer and customer related issues and get an excellent customer rating. 
Build long lasting business relations/partnership with customers and assigned dealers. 
Maintain 100% accuracy on reporting on market intelligence and customers feedback.
Timely submission of territory report, Dealer/partner sales tracker. 
Up to date profile of accounts within the territory and up to date competitor intelligence.
Activate alternative channels to drive sales and acquisition e.g Partnerships & agency
Support retail as a channel to actualize Enterprise KPIs


Qualifications         


Honors Degree/Diploma in Business Administration/Bachelor of Commerce degree from a recognized university.
A valid driving license is a compulsory requirement for this role
At least 3 years’ experience in selling enterprise solutions, either directly or through partners
Experience in managing indirect channel in a telecoms environment is an added advantage;
Strong business Acumen.
Team player with pleasant outgoing personality & resilience
Good communication and interpersonal skills
Proactive, confident, energetic & with ability to work under pressure more

As our AML Manager, you’ll lead a high-performing team and work directly with the Risk & Compliance Director to design, drive, and continuously evolve a proactive and responsive risk-based AML & Counter-Terrorism Financing (CTF) programme across all our markets.

From crafting robust compliance strategies to responding swiftly to emerging threats, your leadership will ensure M-Pesa operates not... only within the bounds of the law — but sets the standard across the fintech industry.

Responsibilities


Maintain up-to-date and comprehensive knowledge of current anti-money laundering (AML) laws, regulations, and emerging trends. Use these insights to drive improvements and updates to AML procedures across all M-Pesa Africa markets.
Develop and oversee effective monitoring and analytical frameworks to assess financial transactions processed through the M-Pesa money transfer service, ensuring risks are proactively identified and addressed.
Implement a thorough review process for transactional activity within M-Pesa systems to detect unusual or suspicious patterns that may indicate financial crime.
Supervise the preparation of detailed reports for both internal management and regulatory bodies, clearly highlighting any suspicious activities identified through transaction reviews.
Lead the deployment and day-to-day operation of AML and counter-terrorism financing (CTF) platforms across M-Pesa’s markets, ensuring systems are fully functional and aligned with compliance standards.
Ensure all relevant users of AML and CTF systems, as well as key business stakeholders, receive thorough and effective training to support their responsibilities in managing financial crime risks.
Provide active support during internal and external audits by delivering accurate documentation, offering clear explanations, and guiding stakeholders through relevant processes and systems.
Conduct regular AML and CTF risk assessments across all products, services, and business activities within M-Pesa Africa, identifying potential vulnerabilities and recommending mitigation strategies.
Perform ongoing compliance reviews to verify that all market operations adhere to both internal group policies and external regulatory requirements.
Promptly report any control gaps or compliance weaknesses to senior leadership, propose effective remediation plans, and ensure timely implementation of agreed actions.
Track the progress and implementation of audit recommendations, whether raised by internal auditors or external regulatory bodies, to ensure all issues are resolved efficiently and sustainably.
Foster and maintain strong, collaborative relationships with key internal teams and external partners to ensure alignment on compliance goals and strengthen the broader financial crime prevention framework.


Qualifications


A recognised professional certification in anti-money laundering, such as ACAMS, ICA Diploma, or an equivalent AML qualification, is preferred.
A bachelor’s degree or higher in a relevant field is required.
Strong and detailed understanding of anti-money laundering legislation, regulatory frameworks, and financial crime prevention techniques, ideally with knowledge of both local and international standards.
A minimum of six years' proven experience in AML within a large financial institution or mobile money environment, demonstrating a solid track record of managing complex compliance challenges.
Hands-on experience in the implementation and optimization of AML platforms, including the configuration and operationalization of monitoring tools and technologies.
Exposure to big data environments, with proven analytical capabilities and practical experience in using tools such as Python, SQL, or machine learning models to conduct advanced transaction analysis and identify patterns of suspicious activity.
International exposure or experience working in multicultural and cross-border environments will be considered a strong advantage, particularly within the financial technology or mobile money sector. more

Job Responsibilities:


Take ownership of implementing research across categories and regions. Own all stages of primary and secondary research, from methodology selection to vendor management to maintaining high standards of reporting to ensure learning is presented in a useful, inspiring way. Importantly, ensure all research is aligned with mission and our research policies.
Provide... strategic leadership, insight/key learning throughout the planning process. This providing customer/trade insight and inspiration, facilitating workshops, leading the regional teams with an objective opinion on the key issues to be addressed and the way forward.
Fuel the channel and marketing Teams with trade, customer and shopper provocations that instigate change. Ensure trade/customer/shopper insight is at the heart of relevant strategies, propositions and executions. 
Instill a customer-obsessed culture across the channels team. Lead by example in having a deep immersion and expertise in customer and shopper behavior not just in our industry.
Embed trade & shopper understanding best practice within the channel community.
Function as a key business partner to understand business needs and operationalize into analytical projects.
Lead Quarterly Insights Meetings to ensure bottom-up and top-down intelligence sharing.
Budgeting: Manage the Marketing budget for respective Channel


Qualifications

Qualifications:


Bachelor’s degree in quantitative discipline:  statistics, quantitative psychology, math, economics/econometrics, or other quantitative decision sciences.
5+ years working within Planning, Insights or Category Development either within a consumer goods company or research consultancy.
A fearless problem-solver with confidence in how to shape solutions that will result in strong execution.
An inquisitive mindset – looking forwards and outwards to bring fresh thinking and perspective. 
Proficient in research techniques and able to develop insights and foresights.
Comfortable working with quantitative and qualitative data sources, combined with a strong level of analytical skill.
Excellent communicator with ability to distill complex issues into compelling, clear, concise communication.
Ability to influence senior leaders inside and outside the Channels organization.
Working knowledge in visualization platforms and customization (Power BI, Tableau etc.)
Experience with Human centered design is a plus more

Job Description

Reporting to the Database Administration Planning lead, the position holder will be responsible for Administration, Performance tuning and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems. The role focuses on both open-source and proprietary databases, including PostgreSQL, GaussDB, MySQL, MongoDB, Cassandra, Redis, Microsoft SQL Server, and cloud-based... database platforms.

Key Responsibilities:


Manage the full database lifecycle, including installation, configuration, backup/recovery, updates and/or upgrades, automation, and maintenance.
Ensure 99.99% availability maintained for all critical databases.
Ensure tickets raised are responded to within the agreed SLA.
Test Business Continuity (BCP) and High Availability (HA) solutions for critical systems to minimize downtime during maintenance and failures.
Optimize database performance through tuning, query optimization, indexing, and system resource management.
Ensure databases comply with security best practices and data integrity standards.
Ensure regular reviews on information lifecycle management policies is conducted.
Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.
Implement open-source databases as an alternative to existing proprietary solutions.
Collaborate with developers, DevOps, and infrastructure teams to improve database efficiency and reliability.
Automate database administration tasks using scripts and other automation tools.


Role Requirement and experience:


Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
At least 4 years of hands-on experience managing large-scale database environments in both open-source and enterprise platforms. 
Expertise in at least three RDBMS and two NoSQL DB technologies from the following: PostgreSQL, GaussDB, MySQL, Microsoft SQL Server, Cassandra, Redis and MongoDB.  
Experience managing databases in Linux/Unix environments. 
Experience managing Microsoft SQL Server on Windows Environments.  
Strong understanding of database performance tuning, troubleshooting, migrations, and Information Lifecycle Management (ILM) techniques. 
Hands-on experience with replication, clustering, sharding, and high-availability configurations. 
Familiarity with on-premises and cloud-based database services (AWS RDS) 
Attention to details and analytical thinking. 
Knowledge of automation and scripting using Bash, Python, or Ansible for database administration. 
Design and implement conceptual, logical, and physical data models based on business requirements. 
Optimize data movement across systems while ensuring data integrity and minimal redundancy. 
Administer, manage, and monitor databases across development, test, stage, and production environments
Implement high-availability solutions, replication, encryption, and disaster recovery strategies for PostgreSQL databases. 
Work extensively with PostgreSQL in AWS, ensuring scalability, security, and performance optimization. 
Setup and administration of MySQL database for both production and test in larger or small scale. 
Setup and administration of Microsoft SQL server databases in large scale (Version 2014, 2016, 2019, and latest).
Setup and administration of Mongo Server database(Production and test in Small Scale). 
Setup and administration of PostgreSQL databases in large/small scale.(Replications/Switchovers).


Preferred Skills and Certifications:

Database Certifications  


Certifications in PostgreSQL, GaussDB, MySQL, MongoDB, Cassandra and MSSQL from recognized certification bodies.


Cloud Certification 


AWS certified professional. 


Operating System Certification 


Linux Professional Institute Certification
Red Hat Certified Engineer (RHCE)


Additional Skills:


Knowledge of big data and distributed computing technologies such as Hadoop or Spark.  
Exposure to Kafka, RabbitMQ, or other event-driven architectures. 
Experience working with containerized databases using Docker and Kubernetes.  
Oracle database administration experience.  
Hands-on experience with AWS-hosted PostgreSQL databases. 
Knowledge of high-availability architectures, database replication, encryption, and disaster recovery solutions.  
Proficiency in data analysis techniques, statistics, and machine learning methodologies. more

Description

Reporting to the Fixed Solutions Architecture Lead, the position holder will be responsible for crafting the network architecture, planning, implementation & automation of Fixed Solutions infrastructure & services including FTTX and fixed wireless access to provide a cost-efficient, scalable and resilient network that aligns with the organization’s strategic goals.

Key... Responsibilities


Planning of Optical Line Terminals (access network gateways) in consultation with fibre deployment teams to optimize coverage and minimize exposure to physical & logical faults.
Install, configure, upgrade & commission service access nodes for FTTX services.
Design, plan & implement broadband gateway nodes for Fixed services.
Assist support teams with root cause analysis of persistent problems affecting residential Fixed service experience and recommend network optimizations to fix the problems.
Design & implement automation journeys for Fixed solutions repetitive tasks and service activation, modification, and de-activation processes.
Forecast Fixed services traffic & subscriber trends and plan for capacity, licensing, and optimizations to ensure service availability and resiliency while optimizing costs.
Enhance Fixed solutions reporting & analytics capabilities for key network & customer service KPIs.
Ensure up to date documentation of all projects implemented.
Continuously evaluate and propose relevant emerging network technologies and solutions that improve customer experience or add features, services, and functionality.
Carry out trials, proofs of concept & sourcing initiatives for Fixed services infrastructure, solutions, new technologies and services.
Carry out regular vendor & supplier engagement on performance, existing and new solution offerings.
Work with commercial teams and offer technical expertise on new & existing service offerings to align network design with organizational goals.
Work with other technology teams to ensure Fixed Solutions services are well planned, maintained & optimized.


Qualifications


Degree in Electrical, Electronics, Telecommunication Engineering, Information Technology, or related field.
Work Experience of at least 3 years with specialized role in a busy telecommunications / Service provider environment –Involved in network planning, automation or support, implementation & commissioning.
Knowledge of Passive Optical Network architecture, design, infrastructure, and operations.
End to end broad knowledge of 4G, 5G and (unlicensed) microwave fixed wireless access networks.
Experience with designing and implementing networks with good knowledge of switching and routing concepts and protocols.
Experience installing and commissioning metro switches, Optical Line Terminals, Multi-Service Access Nodes, access routers and broadband network gateways.
Aptitude to understand call flows, do protocol analysis, packet capture and traffic inspection.
Familiarity with aspects of network automation (tools, APIs, scripting, Netconf) for purposes of zero touch service provisioning and deployment, data collection and reporting.
Capability to handle effective vendor and internal stakeholder management and collaboration. more

Job Description

Reporting to the Manager - Fiber To The Home & Business Planning & Design, the position holder will be responsible for planning, design, FTTH and FTTB Network Infrastructure and Rollout, budgeting, database management, and preparation of project POC/RFQ documents and evaluation.

Key Responsibilities


Delivery of timely and quality Transmission Solutions on Fiber and GPON... technology, plans to be done as per the project schedule with the correct dimensioning of capacity thresholds, availability and reliability. 
Delivery of resilient FTTH/B Transmission Solutions and plans to meet current, medium and long-term requirements 
Compilation of Topology maps, schematics, Google earth routes, building entry points & floor plans in GIS formats. 
Overall Infrastructure resources utilization such as Fibre Materials, Spares, Bandwidths, Fibre Cores, Ducts to be maintained within KPI targets as per standards document 
Budget estimation and project prioritization to meet Business needs and CAPEX budget justifications. 
Review of BOQs against the designs for Fiber to the Home, to the Business and to the Node (FTTx) 
Cost reconciliation for projects from Business Case Assumptions, Change Requests and As-built status
All the capacity and quality KPI’s to be met in accordance with Transmission target
Accuracy of site information on the Safaricom Fibre database 
Timely identification and mitigation of all potential Bottlenecks to guarantee uptime and Quality. 
Acceptable standards of Transmission parameters are adopted according to the best practices. 
New enhanced features to be implemented as per the roadmap to continuously improve network quality. 
Planning, Reviewing and Evaluating the network performance as per own designs 
Creation of integration and functional acceptance tests documentation for every new Systems/Products/Services
Learn/research on new technologies/practices in fibre space · 
Evaluate Reliability and cost effectiveness of trials introduced in the network and their ability to keep up with emerging technologies 


Qualifications


Degree in Electrical, Electronics, Telecommunication Engineering or related field
3 years’ experience with 1 year in a busy telecommunications environment - Involved in Planning and Design of reliable transmission systems /networks.
In-depth understanding of Transmission infrastructure deployment life cycle 
Knowledge in Transport/data communication planning design and optimization tools
Experience translating Business and Customer requirements into technology requirements
Experience defining test cases and acceptance criteria based on user requirements 
Experience assessing the effectiveness of tests and testing tools more

The Senior Officer, Data Protection will take ownership of driving M-PESA Africa’s data protection and privacy initiatives. This role is responsible for leading the execution of the Compliance Programmes with a specific focus on embedding privacy by design within the Safe Agile product implementation. The Senior Officer will coordinate compliance monitoring activities, ensuring robust data... protection practices are in place and aligned with regulatory requirements. With a high level of accountability, and working closely with the Manager, Risk & Compliance, you will proactively identify and mitigate privacy risks using a risk-based approach, ensuring the organization maintains the highest standards of data protection and privacy throughout its operations.

Responsibilities


Review and offer advice on data governance, processing activities and/or data breaches for M-pesa Africa;
Monitor compliance with applicable national and international laws and regulations pertaining to data protection and privacy across the markets we operate in;
Provide advice on the implementation of appropriate policies and guidelines to establish and maintain data protection compliance;
Contribute towards establishing a strong culture of data protection across stakeholders through carrying out appropriate training and awareness;
Identify, evaluate and maintain records of M-PESA Africa’s data processing activities;
Provide advice and conduct Data Protection Impact Assessments (DPIAs), and Risk and Compliance reviews as required;
Monitor data management procedures and ensure privacy compliance within M-PESA Africa;
Share advice and guidelines for implementing privacy by design and privacy by default in all products and systems;
Ensure that compliance and privacy by design is embedded within the SAFE Agile product implementation framework;
Implementation of the data protection and Compliance Policies and Procedures across the organization;
Coordinate data protection and compliance awareness trainings across the organization, and participate in those organized by the group privacy team;
Carry out monitoring and assurance activities on data protection and compliance programs on a regular basis;
Report on the state of M-PESA Africa privacy program & compliance with the control management and other policies and regulations governing the organization on a quarterly basis;
Support to Co-ordinate the data protection and Compliance Champions to ensure a controls and compliance culture is inculcated throughout the organization;
Driving behavioral change by inculcating a culture of compliance within the organization through engaging and influencing stakeholders


Qualifications


Review and offer advice on data governance, processing activities and/or data breaches for M-pesa Africa;
Monitor compliance with applicable national and international laws and regulations pertaining to data protection and privacy across the markets we operate in;
Provide advice on the implementation of appropriate policies and guidelines to establish and maintain data protection compliance;
Contribute towards establishing a strong culture of data protection across stakeholders through carrying out appropriate training and awareness;
Identify, evaluate and maintain records of M-PESA Africa’s data processing activities;
Provide advice and conduct Data Protection Impact Assessments (DPIAs), and Risk and Compliance reviews as required;
Monitor data management procedures and ensure privacy compliance within M-PESA Africa;
Share advice and guidelines for implementing privacy by design and privacy by default in all products and systems;
Ensure that compliance and privacy by design is embedded within the SAFE Agile product implementation framework;
Implementation of the data protection and Compliance Policies and Procedures across the organization;
Coordinate data protection and compliance awareness trainings across the organization, and participate in those organized by the group privacy team;
Carry out monitoring and assurance activities on data protection and compliance programs on a regular basis;
Report on the state of M-PESA Africa privacy program & compliance with the control management and other policies and regulations governing the organization on a quarterly basis;
Support to Co-ordinate the data protection and Compliance Champions to ensure a controls and compliance culture is inculcated throughout the organization;
Driving behavioral change by inculcating a culture of compliance within the organization through engaging and influencing stakeholders. more

Job Description

We are pleased to announce the vacancy, Senior Manager - Technology Audits and Audit Quality within our Internal Audit Function. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Director, Internal Audit, the role holder will be responsible for leading a team of technical specialists/experts... responsible for developing and delivering an effective internal audit plan, assessing the key risks associated with Technology and providing practical recommendations to mitigate against the same. The role holder will also be responsible for coordinating special input in all audits.

Responsibilities

Key accountabilities and decision ownership: 

Network Audits


Responsible for technical security audit of the main core telecoms network (core and access) and/or NGN. This will include:
Review of security settings around key network elements (CSDB/HLR/AUC, MSC, IN, and GGSN/SGSN).
Security review of interfaces with VAS and OSS/BSS elements.
Build team capacity to provide assurance on the core and access network


Revenue Assurance Audit


Review of RA governance framework and RA processes
Review operational effectiveness of RA controls across revenue streams through re-performance of key RA activities 
Assessment of value assurance provided by RA and implementation of RA system.


Information Systems Audits


Provide Assurance on the IT Operations Network, covering end user systems and customer facing support systems
Conduct Network Security Audits to assess the adequacy of network security infrastructure implementations.


Audit Analytics/ Continuous Auditing and Controls Monitoring


Driving the development, and use of data analytics throughout the audit life cycle, as well as manage the network of data analytics auditors embedded in the internal audit teams. This will be done through increasing the number of auditors who are proficient in performing basic analytics. 
Rollout the continuous auditing and controls monitoring program in the company and raise awareness of the same within the business 
Working with internal audit, risk management (compliance) and business process owners to identify key automated controls, developing a roadmap to ensure tests are developed to monitor key with a long-term objective of reducing audit turnaround time and proactive monitoring of high risk areas in the company
Ensure all high-risk issues identified and closed within expected timelines, thus minimizing the period exposure to the company


Quality/Project Assurance – Audit quality within strategic company projects 


Develop a project/ programme assurance methodology and implement this. Co-ordinate the internal audit team and ensure a unified approach to providing assurance in all strategic company projects
Work within a project as an independent internal assurance function to provide advice and guidance to the project management team and to report on a regular basis to the Project steering committee 
Evaluate project documentation e.g. project plans, project initiation documents, business case to identify potential risks and areas of improvement.
Proactive identification of controls. Ensure that User Acceptance Tests provided address all risks identified in the risk assessment
The project assurance role will be based on Prince 2 Requirements which is the best practice framework that has been adopted in Safaricom


Quality assurance – Audit QAIP program - Audit quality within engagements


Responsible for the internal audit quality assurance and improvement program (QAIP) program
Maintaining a timely and effective internal quality assurance program that continuously validates conformance of internal audit practices to the internal audit standards; 
Executing the quality assurance process to ensure that all internal audit work is completed as per internal policies and procedures and identifying areas of non-compliance with standards and policies & procedures; 
Identifying and documenting completed audit work for each quarter, selecting samples for quality assurance, both peer and external reviews and preparing QAIP Executive Summary Reports to incorporate all completed activities
Identifying training opportunities through quality assurance review, recommending training needs to align with internal audit practices and support the delivery of focused training sessions for matters identified; 
Providing timely on-going support to the DIRECTOR, INTERNAL AUDIT including answering inquiries and provide guidance regarding Methodology to audit staff; 
Recommending changes to audit methodology and practices based on the findings and results of the quality assurance work; 
Providing ongoing and periodic statistical reporting on quality assurance reviews to the internal audit department’s management team;


Administrative


Assist the Audit operations lead in staffing audits and determining the skills required for technical audits 


Qualifications

Must have technical / professional qualifications: 


Upper second-class degree in Business or Commerce from a recognized University
Fully qualified accountant - CPA (K) or equivalent
IT knowledge - an understanding of the working of various accounting packages (including ERP’s)
8 years working experience in external audit from a reputable audit firm or 8 years business experience and extensive experience within an internal audit function
High level knowledge of MS Office applications. more

Job Description

Reporting to the CRM Operations & Order Management Lead, the role holder is responsible for developing, implementing, and maintaining CRM (Customer Relationship Management) systems to enhance customer engagement and business processes. The role focuses on creating scalable, high-quality software solutions that support customer interactions across all touchpoints. This includes... analyzing business needs, designing and developing CRM solutions, integrating with other platforms, and ensuring high availability and performance of the systems.

Responsibilities

Key accountabilities and decision ownership

Software Development & Integration 


Design, develop, and implement CRM solutions to meet business and customer requirements. 
Integrate CRM applications with other internal and third-party systems (e.g., billing systems, marketing platforms) to facilitate seamless data flow and process automation. 
Ensure that solutions are scalable, secure, and aligned with company standards and best practices. 


System Customization & Configuration 


Customize and configure CRM systems to improve usability and functionality based on business needs. 
Manage CRM configurations, including workflows, user roles, access controls, and automation rules. 
Implement and document customizations, such as new modules, plugins, and UI enhancements. 


Quality Assurance & Testing 


Develop and execute test plans to validate functionality, security, and performance of CRM systems. 
Perform unit, integration, and user acceptance testing to identify and resolve defects. 
Ensure solutions are compliant with regulatory requirements and internal quality standards. 


Technical Support & Troubleshooting 


Provide second-level support for CRM applications by diagnosing and resolving technical issues quickly and efficiently. 
Work with end-users to resolve CRM-related issues, improve usability, and offer technical guidance. 
Proactively identify and address potential system risks, outages, or security vulnerabilities. 


Continuous Improvement & Optimization 


Monitor system performance and use feedback to enhance CRM capabilities and processes. 
Participate in code reviews and collaborate with cross-functional teams to improve code quality and technical standards. 
Stay updated with new CRM technologies, trends, and best practices to drive continuous improvement and innovation. 


Collaboration & Communication 


Engage with business stakeholders, product owners, and other engineers to understand requirements and ensure alignment with the overall business strategy. 
Translate technical requirements into actionable development tasks and ensure timely delivery. 
Create and maintain technical documentation for solutions, processes, and troubleshooting guides. 


Must have technical / professional qualifications

Technical Skills: 


CRM Platform Experience: Hands-on experience with CRM systems such as Salesforce, Microsoft Dynamics, Oracle Siebel, or other similar platforms. 
Programming Languages & Frameworks: Proficiency in programming languages used for CRM customization and development (e.g., Java, C#, Apex, JavaScript). 
Database Management: Strong knowledge of relational databases and SQL (e.g., MySQL, PostgreSQL, Oracle DB).
API Integration & Web Services: Experience with RESTful/SOAP APIs for system integration and knowledge of microservices architecture. 
Front-End Development: Basic understanding of front-end technologies (e.g., HTML, CSS, JavaScript frameworks) for UI customization. 


Qualifications & Experience: 


Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field. 
Experience: Minimum of 3-5 years of experience in software engineering, with hands-on experience in CRM development, integration, and support. 
Certifications: Relevant certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics Certification) are a plus. 
Agile Methodologies: Familiarity with Agile development practices (Scrum/Kanban) and tools (e.g., Jira, Confluence). more