Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network. Operational Monitoring & Control with a view of proactive detection of events before they result to incidents. First line fault resolution of faults across the network

 Key Responsibilities


Ensure proper fault detection on all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements
Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure
Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up
Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs
Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs
Ensure proper and documented follow-ups are done from start to end of events/incidents
Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively
Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section
Work in a shift or function within the team


 Qualifications         


The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.
CCNA /CCNP or Equivalent certification
A minimum of 2 yrs. experience in Telecommunications.
Proven ability to self-start and effectively manage multiple assignments.
The ability to work under pressure and be resilient and tenacious to get results
Proficiency in one or More coding languages will be an added advantage