About

A smart, detail-oriented and value-driven Software Engineer from HOLBERTON School Affiliate, ALX Africa. With Customer Success Manager with over 2 years valuable experience in customer relations, high level corporate communications, tech support, community development, communications (TVWS) and client engagement. Proficient in communication, organisation and empathy, which aids unequivocal value proposition, customer satisfaction and retention. Apt to adaptability and new skills quickly, within different work environments. Enjoys being part of, as well as imputing in a successful and productive team.

Skills

  • Communication
    9
  • Teamwork
    9
  • Problem-Solving
    9
  • Creativity
    8
  • Leadership
    8
  • Software development
    8
  • Customer Success
    9
  • People management
    9
  • sales and marketing
    8
  • Database Management with SQL
    7
  • Python Programming Language
    7
  • MongoDB (NoSQL)
    7
  • JavaScript (ES6+)
    7
  • TypeScript
    7
  • C programming
    7
  • Docker
    7
  • HTML/CSS JavaScript
    7
  • JavaScript/jQuery
    7
  • DevOps
    6
  • Rest API
  • Git/GitHub
    8
  • English and Yoruba
    10

Recommendations

Henry Eguaroje

 2/9/2024
10

"I highly recommend Busola as a software engineer. His exceptional problem-solving skills, deep technical expertise, and dedication to delivering high quality solutions make him an invaluable asset to any team. His collaborative nature and effective communication further enhance his effectiveness in any software development environment. Without hesitation, I endorse him for any software engineering role."

Experience

Busola Ogunbayo

Education
  • FULL-STACK SOFTWARE ENGINEERING at   Alx africa

Busola Ogunbayo

Work experience
  • Implement human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, training and development, records management, succession planning, employee relations and retention, compliance, and labor relations.
  • Champion collaborative cross-functional relationships with Pastorate, Recruiting, Media, Finance, Young talent stream, Sound and Light, Community development and other teams, and hiring managers to ensure the successful onboarding and offboarding of new employees and contingent workers.
  • Develop human resources solutions by collecting and analyzing information; recommending courses of action.
  • Improve manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees.
  • Improve department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Complete special projects by clarifying project objectives; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions.

Busola Ogunbayo

Work experience
  • I developed and maintained relationships with ICE’s customer base, with key emphasis on growth and retention.
  • I coordinated onboarding and strategized with clients on robust utilization of ICE software platform to push success.
  • I organized customers’ feedback and help to develop lasting solution when escalating to the Engineering team.
  • I was responsible for week in/week out complaint record management and presentation in the Senior Management Meetings.
  • I developed customer success model to track churning at the minimal level, before the customer made a decision. This is also included following up on churned customers to aid re-boarding.
  • Weekly phone calls to existing customers to take survey of customer satisfaction and identify unspoken issues from my conversations with Customers.
  • As a Post-Sales personel, I also worked as the marketing manager to also work on Customer acquisition strategy with field agents who collect data.
  • I also introduced parsimony to my weekly duties by migrating all existing customers to lodge in complaints via social media (WhatsApp), after identifying that most customers, carried out most of their engagements on the platform.
  • I introduced social media content on the what's app platform to include customer engagement, education and fun facts, working closely with the Social Media team and as the team lead.
  • I was responsible for taking and updating customer KYC and also follow up on Customer's special occasions, like birthdays.

Busola Ogunbayo

Education
  • October, 2011 - September, 2016
  • Fulltime

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Henry Eguaroje
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Henry Eguaroje

 2/9/2024
10

"I highly recommend Busola as a software engineer. His exceptional problem-solving skills, deep technical expertise, and dedication to delivering high quality solutions make him an invaluable asset to any team. His collaborative nature and effective communication further enhance his effectiveness in any software development environment. Without hesitation, I endorse him for any software engineering role."