About

Vast experience in logistics, customer service and air freight bookings and planning. With over 9 years of professional experience in logistics industry, I’m enthusiastic about analyzing & optimizing the transportation processes, building & setting up the logistical flows, planning & keeping up ...

Skills

  • Management
  • Microsoft Office
  • Microsoft Word
  • Customer service
  • English
  • Excel
  • English and Kiswahili
    10

Experience

Grace Saddi

Education
  • Currently Studying Diploma in supply chain management and Logistics , later on proceed to a degree course in the same field

Grace Saddi

Work experience
  • Receiving Customer orders and distributing information via email to the correct agencies to prepare documentation for cargo tankers.
  • Reviewing documents to ensure all were finalized and issuing accurate information according to the individual discharge port requirements.
  • Planning and confirming with operations the shipment delivery, Plant Health Inspection and QC status and prioritizing the tasks to their team to ensure the efficient completion of the documentation process they are currently supervising is carried out within set time lines.
  • Planning and confirming the accuracy of all the necessary shipment documents at the various stages of documentation; acceptance, registration, preparation and processing as well as shipment manifesting, production of the HAWB, Customs entry registration, Pallet build up and MAWBs.
  • Ensuring that all shipment flight documents (AWB, Manifests. Weight Docket) corresponds with the actual pallet/ULD weights and communicates the same with Operations, the airline and/or their GHA to ensure the completion is carried out within set time lines.
  • Providing excellent customer service by directly communicating via E-mail or phone and taking on lead specialist duties and minor management roles.
  • Corresponding with the customs agent, and other procedures, to clear shipments for forwarding.
  • Maintaining interactions with Carriers, Customers, and Agents, as well as responding to their inquiries.

Grace Saddi

Work experience
  • September, 2017 - January, 2022
  • Fulltime
  • Spearheaded gathering information about the shipment and paperwork from consignees and agents.
  • Coordinated with trucking companies to obtain additional information about shipments, issues encountered during transit.
  • Led operations on Plant Health Inspection and QC status, and prioritizing tasks to ensure that deadlines are met.
  • Detail checked on integrity and accuracy of all the necessary shipment documents at the various stages of documentation; acceptance, registration, preparation and processing as well as shipment manifesting, cutting the HAWB and MAWBs.
  • Ensured all shipment flight documents (AWB, Manifests) tally with the actual pallet/ULD weights, communicates the same with Operations and the airline and/or their GHA to ensure their deadlines were met.
  • Coordinated all aspects of the shipping process, including timely document delivery and full compliance of export paperwork.
  • Oversaw prompt and error free submission of documents to Customs and liaising with KRA, KEPHIS,HCDA ,Kentrade and other Authorities.

Grace Saddi

Work experience
  • Handled mail communication with airlines staff and other third parties in regard to nominated/ consigned cargos.
  • Maintained, safeguarded and archived documents and records of procurement and disposal activities for the required period.
  • Quoted rates to the client with the best liner options and met their rate indication and service request.
  • Coordinated with shipping lines / Airlines / customers to book and arranged export shipments.
  • Provided timely solutions to customer queries & updated them with regards to their shipment queries.

Grace Saddi

Work experience
  • Bookings and Planning Officer & Customer Service Officer  at   Airflo LTD
  • Drafted official notifications to inform clients of any vessel, date, operational changes.
  • Led the team in terms of service requests closed and contributed to the success of the department in achieving and exceeding KPIs over other global offices.
  • Answered clients’ queries regarding their bookings, requests and vessel schedules via emails and over the phone.
  • Run reports and sent notifications to clients with regards to vessel delays and advances.
  • Provided support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.
  • Conducted proper follow-up on shipments and communicated with all parties by phone and email.
  • Liaised with various internal and external stakeholders to facilitate exchange of information between customers and the organization and to provide resolution to customer queries and requests

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