About

A seasoned professional with 8+ years of experience in providing all kinds of administrative, managerial, and customer support. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Proven ability to gather data, compile information, maintain calendars, coordinate meetings, arrange travels, and schedule appointments. Possess exceptional skills in data storage and retrieval along with a strong ability to develop a business network via maintenance of executive PR etiquette.

Skills

  • Management
  • Customer service
  • Office management
  • English and Kiswahili

Recommendations

Ursula Rael

 1/11/2025
10

"She is a hard working lady.Always ready to do her tasks on point and overboard with less or no Supervision .She is a go getter and customer service oriented person."

Albert Mwangi

 9/14/2022
10

"Professional, reliable and consistent."

2 recommendations in total
See all recommendations

Experience

Miriam Maina

Work experience
  • September 2021 – Date Nyali Capital Ltd
  • Position: Executive Assistant
  • Key Objectives:
  •  Manage, plan and anticipate business and personal schedule needs.
  •  Organize and coordinate personal projects.
  •  Collect information and anticipate needs related to ongoing personal and professional commitments.
  •  Planning and maintaining the CEO Social media handles active.
  •  Planning, organizing and coordinating Board activities and reports.
  •  Plan organize and keep company and CEO memories through documentation ;photos; videos etc.

Miriam Maina

Work experience
  • Responsibilities:
  • Welcoming clients and providing introductory information to new customers
  • Ensuring that customers are satisfied with products
  • Following up with clients or customers to check that they are still satisfied with any purchase
  • Letting customers know about additional products and services
  • Escalating queries and concerns
  • Troubleshooting common issues with a product
  • Offering designing, branding and printing services to the customers

Miriam Maina

Work experience
  • September, 2020 - March, 2021
  • Fulltime
  • Responsibilities:
  • Feeding raw materials into production machinery
  • Assembling goods on production lines
  • Monitoring the production process
  • Carrying out basic quality and testing checks
  • Storing goods and raw materials properly in our warehouse
  • Using lifting equipment and forklift trucks to fulfill orders
  • Labeling and packaging the company’s products

Miriam Maina

Work experience
  • Responsibilities:
  • Maintaining referral log
  • Providing technical assistance to customers as required
  • Managing the office equipment
  • Maintaining a clean and enjoyable working environment
  • Resolving all customer questions or concerns via multiple media; the phone, email, online chat or social media
  • Responsible for tracking call related information for auditing and reporting purposes
  • Writing to them where necessary to chase payment or sending out reminders that they need to be available for routine check-ups or further dental treatment.
  • Using a diary/computerized diary system to book, switch and cancel appointments.
  • General administration tasks, such as photocopying, scanning, faxing, printing and sorting/filing/sending forms.
  • Handling payment from patients (cash, cards and cheques)
  • Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries
  • Directing visitors by maintaining employee and department directories; giving instructions
  • Maintaining telecommunication system by following manufacturer's instructions for house phone and console operation.
  • Maintaining safe and clean reception area by complying with procedures, rules, and regulations. Maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Contributing to team effort by accomplishing related results as needed

Miriam Maina

Work experience
  • Senior Customer Service Executive/ Team Leader at   Poa Internet
  • Receiving incoming calls from client with Internet enquiries, Signal Issues, Transmission problems etc.
  • Raising tickets with customers issues for follow up on CRM
  • Responding to incoming Emails, WhatsApp chats and Text messages
  • Handling complains about Internet from the customer
  • Following-up with the Customers within a 24-hour period regarding the initial phone call. Even if it is to just touch base and let Subscribers know inquiry is still being researched or has been escalated
  • Handling complaints from both Home/Public Users
  • Holding Forte for the Customer Service Manager
  • Ensuring processes and procedures are followed by the Customer Service Team
  • Handling Social Media Platforms
  • Creating performance report for the week for the Customer Service Team
  • Following up and handle the irate customers

Miriam Maina

Work experience
  • Receiving inbound calls from DSTV and GOTV Subscribers with regards to any Signal Transmission problems, billing, Installation and Incase of Interruption of services
  • Handling complains of mobile devices such as Driftas and Walkas
  • Following-up with the Customers within a 24-hour period in regards to the initial phone call. Even if it is to just touch-base and let Subscribers know inquiry is still being researched
  • Sharing knowledge of products i.e. DSTV and GOTV to both new and existing clients
  • Activating of new subscriptions
  • Providing quality customer service on every call
  • Communicating clearly and effectively with Subscribers
  • Managing length of calls.
  • Recognizing and managing assertive customer calls and handling irate customers
  • Promoting teamwork and call center success
  • Handling complains and assist customers via Social Media Plat form
  • Operating at the MultiChoice Kenya Limited Switchboard for Operations Department
  • Handling and assisting customer queries and complains via the company’s Live Chat Plat form
  • Handling complains and assist customers via the company’s emails correspondence desk

Miriam Maina

Education
  • September, 2007 - December, 2009
  • Fulltime
  • Jan 2008 - Dec 2009 Nairobi Institute of Business Studies ( NIBS)
  • Diploma in Journalism and Mass Communication
  • Sep - Dec 2007 Nairobi Institute of Business Studies ( NIBS)
  • Certificate in TV Production, News Writing and Reporting

Related persons

Linous Official Customer service, Microsoft Office , Marketing
Oscar Mwangi
Doreen Guchu
Kirika John
Ursula Rael
Pooja Shah
Lornah Cherotich
Madrine Wambui
Albert MwangiAdobe Photoshop, Photographer & Videographer, video editing
Gladys Wanjiru
Grace SaddiDocumentation Coordinator at Airflo LTD
Erick Majiwa
George KairuAccountant at Bio-zeq Kenya Limited
Miss Betty Customer service

Ursula Rael

 1/11/2025
10

"She is a hard working lady.Always ready to do her tasks on point and overboard with less or no Supervision .She is a go getter and customer service oriented person."

Albert Mwangi

 9/14/2022
10

"Professional, reliable and consistent."

2 recommendations in total
See all recommendations