About

As a Telesales Representative at D2C Telcare, we are responsible for reaching out to potential and existing customers to promote Renewable Energy products and services. we play a key role in driving revenue growth by delivering excellent customer interactions, identifying client needs, and converting leads into successful sales.

Skills

  • Clients Relationship Management (CRM)
  • Call center operations
  • Customer communications
  • Strong analytical and problem-solving skill
  • B2C
  • English language
  • Nyanja and Bemba
  • Nsenga

Experience

Chipo Daka

Work experience
  • Outbound & Inbound Calls
  • Make outbound calls to potential and existing customers to promote products/services.
  • Handle inbound calls, addressing customer inquiries and upselling where appropriate.
  • Sales Conversion
  • Present and explain product features, benefits, and pricing persuasively.
  • Identify customer needs and recommend suitable solutions.
  • Achieve or exceed daily, weekly, and monthly sales targets.
  • Customer Relationship Management
  • Build and maintain positive relationships with customers.
  • Provide accurate information and handle objections confidently.
  • Record customer details and sales outcomes in CRM systems.
  • Lead Generation & Follow-ups
  • Follow up on warm leads, referrals, and previous interactions.
  • Maintain a pipeline of prospects through effective call-back and follow-up practices.

Chipo Daka

Education
  • January, 2025 - October, 2025
  • Fulltime

Chipo Daka

Education
  • January, 2024 - December, 2024
  • Fulltime

Chipo Daka

Education
  • January, 2022 - November, 2025
  • Fulltime

Related persons

Mercy SilokaCall Center Agent (Customer Service Representative (CSR)- Engie/Ignite process at D2C TELCARE
Rabeca TemboTELESALES AGENT( ENGIE/MYSOL PROCESS) at D2C TELCARE
MUBANGA MUSEBASALES AGENT at TECHTRENDS ZAMBIA