About

As a Telesales Representative at D2C Telcare, we are responsible for reaching out to potential and existing customers to promote Renewable Energy products and services. we play a key role in driving revenue growth by delivering excellent customer interactions, identifying client needs, and converting leads into successful sales.

Skills

  • Customer Relationship Management (CRM)
  • Sales & marketing. (B2B
  • Critical thinking and problem solving
  • English
  • Nyanja and Bemba

Experience

Rabeca Tembo

Work experience
  • Outbound & Inbound Calls
  • Make outbound calls to potential and existing customers to promote products/services.
  • Handle inbound calls, addressing customer inquiries and upselling where appropriate.
  • Sales Conversion
  • Present and explain product features, benefits, and pricing persuasively.
  • Identify customer needs and recommend suitable solutions.
  • Achieve or exceed daily, weekly, and monthly sales targets.
  • Customer Relationship Management
  • Build and maintain positive relationships with customers.
  • Provide accurate information and handle objections confidently.
  • Record customer details and sales outcomes in CRM systems.
  • Lead Generation & Follow-ups
  • Follow up on warm leads, referrals, and previous interactions.
  • Maintain a pipeline of prospects through effective call-back and follow-up practices.

Rabeca Tembo

Work experience
  • October, 2022 - October, 2023
  • Fulltime
  • Evaluate loan applications to determine eligibility based on financial status and credit history.
  • Analyze applicants’ financial documents such as income statements, tax returns, bank statements, and credit reports.
  • Assess risk and creditworthiness using financial ratios, credit scoring models, and debt-to-income analysis.
  • Recommend loan approval, denial, or terms adjustments based on risk assessment.
  • Meet with clients to understand their borrowing needs and explain loan products, terms, and conditions.
  • Guide clients through the loan application process and answer questions regarding loan terms and repayments.
  • Meet with clients to understand their borrowing needs and explain loan products, terms, and conditions.
  • Guide clients through the loan application process and answer questions regarding loan terms and repayments.
  • Coordinate with underwriting and compliance departments to finalize loan decisions.
  • Prepare and manage loan contracts, agreements, and disbursement schedules.
  • Monitor loan accounts to ensure timely repayments and flag potential delinquencies.
  • Follow up with clients for overdue payments and recommend recovery or restructuring options when needed.
  • Maintain detailed records of loan applications, approvals, and rejections.

Rabeca Tembo

Work experience
  • Researched current events and local issues to identify newsworthy stories.
  • Conducted field reporting, interviews, and press coverage to gather accurate information.
  • Verified facts and sources to ensure journalistic integrity and credibility.
  • Scheduled and conducted interviews with individuals relevant to news stories, such as officials, witnesses, or experts.
  • Prepared thoughtful questions and followed up during interviews to gather deeper insights.
  • Wrote clear and engaging news scripts and articles for radio, television, or online platforms.
  • Adapted content to fit different formats, including news bulletins, talk shows, or feature segments.
  • Assisted in the planning and coordination of news segments and programs.
  • Participated in editing audio and video content using basic production tools or under supervision.
  • Collaborated with editors, anchors, and technical staff during live or pre-recorded broadcasts.
  • Supported the development of program outlines and segment timing.

Rabeca Tembo

Education
  • Diploma in Journalism and Public Relations  at   ZAMCOM
  • January, 2017 - September, 2019
  • Fulltime

Rabeca Tembo

Education
  • January, 2012 - November, 2014
  • Fulltime

Related persons

Chipo DakaTELESALES AGENT( ENGIE/MYSOL PROCESS) at D2C TELCARE