About

Dynamic professional with proven success at D2C Telcare, excelling in call center operations and customer communications. Recognized for enhancing customer satisfaction and consistently exceeding performance targets. Strong problem-solving abilities combined with exceptional interpersonal skills drive results and foster lasting client relationships. Adept at utilizing CRM software to optimize service efficiency. Offering strong communication and interpersonal skills, ready to learn and grow in customer service environment. Contributes to team success by quickly adapting to new systems and processes and efficiently managing customer interactions. Ready to use and develop problem-solving and multitasking skills in role. Offering strong communication and interpersonal skills, ready to learn and grow in customer service environment. Contributes to team success by quickly adapting to new systems and processes and efficiently managing customer interactions. Ready to use and develop problem-solving and multitasking skills in role. Friendly, adaptable, and quick to learn, well-suited to customer-focused roles. Knowledge of effective communication and problem-solving techniques, combined with proficiency in using call center software and handling customer inquiries. Dedicated to delivering high-quality service and enhancing customer satisfaction.

Skills

  • Clients Relationship Management (CRM)
    10
  • Call center operations
  • Customer communications
  • Analytical and problem-solving skills
  • B2B sales
  • B2B Client Relationship Management
  • B2C
  • English
  • Nyanja and Bemba

Experience

MUBANGA MUSEBA

Work experience
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.

MUBANGA MUSEBA

Work experience
  • Ensured timely restocking of high-demand products, minimizing potential lost sales due to stockouts.
  • Mitigated risks associated with stock discrepancies by conducting thorough investigations and implementing corrective actions when needed.
  • Streamlined the ordering process for increased efficiency and reduced stock shortages.
  • Assisted in budget development for inventory control department, optimizing costs while maintaining operational effectiveness.
  • Improved inventory accuracy by implementing effective tracking and documentation procedures.
  • Maintained control of cycle counts, physical inventory and discrepancy research.

MUBANGA MUSEBA

Work experience
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Prepared sales reports with informative graphs and charts to outline key data.
  • Collaborated with marketing team to develop promotional materials to boost product visibility.
  • Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.

MUBANGA MUSEBA

Work experience
  • Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
  • Manage the commencement and development of client relationships and ensure the implementation of strategic business plans to address the needs of the customer.
  • Prepare reports on the information gathered and communicate the insights of these reports to management.
  • Consistently hitting monthly targets.
  • Used cold calling and networking to sell products and services.
  • Supported sales team members to drive growth and development.
  • Attended industry events, conferences, and tradeshows to network and generate new business leads.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

MUBANGA MUSEBA

Education

MUBANGA MUSEBA

Education
  • January, 2007 - November, 2010
  • Fulltime
 

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