About

I'm passionate about solving problems. All through my career, my drive has been the intellectual curiosity to find solutions to the most pressing challenges. Whether it's finding the perfect process for a new concept or finding a balanced approach to a problem, I've always been able to promptly understand a customer's pressing point and devise a strategic answer. With my polished skill set, I bring customer-centric mindfulness that enables firms to innovate and prosper. Presently, at Social Discovery Ventures, I've successfully managed client experience through strategic persuasion and clear communication. While I believe that my skills speak for themselves, it's that personal touch that I provide to every client that I manage that makes the difference. I take the time to research every client I work with to get to the root of their motivation for maximum results. My strong points: - Customer, Partner, and Stakeholder Relations - Management Strategy - Process Improvements - Data Analysis and Data Mining - Operational Design - Diplomacy

Skills

  • B2B Client Relationship Management
    10
  • problem solving
    10
  • Team leadership/Facilitation/Conflict resolution
    7
  • Talkdesk
    10
  • Salesforce
    10
  • - Jira Software
    10
  • Big Data Processing Framework
    6
  • Data Mining and Cleansing
    7
  • Data visualization with PowerBI and Tableau
    7
  • Business Intelligence tools
    7
  • Microsoft PowerBI
    8
  • Spreadsheets
    10
  • JavaScript/jQuery
    5
  • Python (Pandas and NumPy)
    5
  • English and Kiswahili
    10

Experience

Amimo Lavinia

Work experience
  • Providing full premium customer support to our VIP clients (via helpdesk, messaging, and live support - includes chat and phone)
  • Implementing the necessary technical customer support processes to improve and enhance customer satisfaction
  • Analyzing and maintaining support data to determine the level of customer service
  • Preparing and maintaining detailed reports on customer intersections and transactions, recording details of inquiries, comments, or complaints
  • Generating indirect sales leads and building sustainable relationships where necessary

Amimo Lavinia

Work experience
  • Operations Associate at   Ando
  • Determined performance metrics, operation procedures, creation and review of progress reports
  • Partnered and collaborated with cross-functional support teams to improve outcomes, proprietary systems, and processes
  • Managed daily operations and service of all areas of business while maintaining quality control standards

Amimo Lavinia

Work experience
  • August, 2021 - September, 2021
  • Parttime
  • Coordinated and examined case studies from top global fintech companies i.e. Chipper cash with expert mentors to refine solutions and ideas.
  • Evaluated fintech industry trends to understand emerging client needs and developed improved possible solutions.
  • Developed enhanced knowledge of AI, Regtech and Blockchain technology and Fintech space, and Visa products and services.

Amimo Lavinia

Work experience
  • January, 2021 - October, 2021
  • Fulltime
  • Created and spearheaded research on assigned projects and formulated content concepts.
  • Customized and presented writing materials into technical reports.
  • Facilitated and delivered multiple project plans within specified deadlines.

Amimo Lavinia

Education
  • August, 2017 - September, 2021
  • Fulltime

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