About

I'm passionate about solving problems. All through my career, my drive has been the intellectual curiosity to find solutions to the most pressing challenges. Whether it's finding the perfect process for a new concept or finding a balanced approach to a problem, I've always been able to promptly understand a customer's pressing point and devise a strategic answer. With my polished skill set, I bring customer-centric mindfulness that enables firms to innovate and prosper. Presently, at Social Discovery Ventures, I've successfully managed client experience through strategic persuasion and clear communication. While I believe that my skills speak for themselves, it's that personal touch that I provide to every client that I manage that makes the difference. I take the time to research every client I work with to get to the root of their motivation for maximum results. My strong points: - Customer, Partner, and Stakeholder Relations - Management Strategy - Process Improvements - Data Analysis and Data Mining - Operational Design - Diplomacy

Skills

  • B2B Client Relationship Management
    10
  • problem solving
    10
  • Team leadership/Facilitation/Conflict resolution
    7
  • Talkdesk
    10
  • Salesforce
    10
  • - Jira Software
    10
  • Big Data Processing Framework
    6
  • Data Mining and Cleansing
    7
  • Data visualization with PowerBI and Tableau
    7
  • Business Intelligence tools
    7
  • Microsoft PowerBI
    8
  • Spreadsheets
    10
  • JavaScript/jQuery
    5
  • Python (Pandas and NumPy)
    5
  • English and Kiswahili
    10

Recommendations

Experience

3yOpen to new opportunities

Customer Support Manager

  • Kenya, Nairobi
I'm passionate about solving problems. All through my career, my drive has been the intellectual curiosity to find solutions to the most pressing challenges. Whether it's finding the perfect process for a new concept or finding a balanced approach to a problem, I've always been able to promptly understand a customer's pressing point and devise a strategic answer.

With my polished skill set, I... bring customer-centric mindfulness that enables firms to innovate and prosper. Presently, at Social Discovery Ventures, I've successfully managed client experience through strategic persuasion and clear communication.

While I believe that my skills speak for themselves, it's that personal touch that I provide to every client that I manage that makes the difference. I take the time to research every client I work with to get to the root of their motivation for maximum results.

My strong points:
- Customer, Partner, and Stakeholder Relations
- Management Strategy
- Process Improvements
- Data Analysis and Data Mining
- Operational Design
- Diplomacy more
  • B2B Client Relationship Management
  • problem solving
  • Team leadership/Facilitation/Conflict resolution
  • Talkdesk
  • Salesforce
  • - Jira Software
  • Big Data Processing Framework
  • Data Mining and Cleansing
  • Data visualization with PowerBI and Tableau
  • Business Intelligence tools
  • Microsoft PowerBI
  • Spreadsheets
  • JavaScript/jQuery
  • Python (Pandas and NumPy)
  • Operations Associate at   Ando  
  • October, 2021 - April, 2022
  • Online Content Writer at   Freelance  
  • January, 2021 - October, 2021