Andrew Kakai

ka***ak@gmail.com

Work experience

Work experience

o Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
o Conduct customer verification process prior to purchase of products.
o Credit assessment of potential clients to inform product purchase.
o Identification of fraud/duplicated and/or inaccurate records and data of prospective clients.
o Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
o Ensure high customer satisfaction levels after a sale and increase customer retention.
o Gather and document information about the customer and the product.
o Perform any other duties that may be assigned.
o Attract potential customers by answering product and service questions and suggesting information about other products and services offered.

Work experience

o Handling customer queries to an end result that is satisfactory to customers.
o Educating customers on new products and services that are to the standards.
o Recruiting of new customers into our organisation and service delivery.
o Timely processing of customer instructions as per set guidelines.
o Adherence to the strict company guidelines on handling customer information.
o Handling customers in a professional standard, and preserving the company’s image.
o Daily reconciliation and proper filling of customer records.

Work experience

o Acquiring new customers and retaining existing ones
o Service delivery to premier/prestige and business clients.
o Increasing my portfolio and meeting customer expectations by solving their queries
o Providing seamless customer care service
o Identifying customer needs and meeting them
o Timely processing of customer instructions as per set guidelines.

Abex CyberAdvertising, IT, SEO