We have a guy on our staff who has special needs. Based on his abilities, we offered him a job working with documents in the archive. But he’s against it, he wants to interact with clients. I’m not sure how to gently explain to him that his work and ambition are very admirable, but we also need to keep our clients. Could you suggest how to talk to him in a way that doesn’t make him feel limited or hurt?

Thanks for any advice.

  • Tell him that everyone has a place. He's the best at what he does. If he were to do a job that wasn't his, we'd have to fire the person who's doing it... now, and that wouldn't be fair.
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