About

Good background in IT beyond execution or troubleshooting.

Skills

  • IT
  • English
    10

Experience

Phindile Mahlangu

Work experience
  • Provide telephonic support of users nationally using the Remedy call logging system.
  • Ensure that the call abandonment target % is met.
  • Update remedyvwith correct category, type and item information.
  • Ensure that the quality of the information entered is of high standard (spelling,accuracy and completeness).
  • Act and be professional times.
  • Provide first level support on the remedy incident reported.
  • Ensure that the age of the incident against the IT Service Desk group meet the set target.
  • Follow up on the remedy incident that is assigned to second support and third level incident reported.
  • Perform ad hoc request given from the team leader or the IT Service Desk group manager from time to time.

Phindile Mahlangu

Work experience
  • Create WRE images for the conversion of the post link branches.
  • Complete asset transfer documents editing shipping of assets from the command centre.
  • Submit complete and signed assets transfer documentation.
  • Adhere to company procedure and policy.
  • Maintain good customer user relation.
  • Install,configure and support point of sale hardwares.
  • Provide support to WRE terminal hardwares and softwares.
  • Install,configure and support all different application in use of WRE terminals.
  • Submit time sheets monthly.
  • Train and advice users on equipment and software used.
  • Do preventative maintenance when no calls assigned to attend to.
  • Perform ad hoc request given from command centre manager from time to time.