Key Performance Objectives

Tasks

Operational Delivery


Ensure that corrective and preventative maintenance of broadcast systems and equipment is carried out under supervisory guidance of the line Manager.
Ensure availability of technical support to the business.
Ensure that proper technical maintenance on OB units is carried out regularly.
Ensure that technical or operational... equipments are in proper working order.
Ensure that feedback is provided to Engineers and Unit Supervisor regarding availability and readiness of Operational equipment’s after the maintenance and repairs.


Compliance


Operate within a given budget to determine and ensure that the financial requirements can be met.
Perform in accordance with the business processes and policies.
Participate in learning and development activities to ensure adherence to the requirements of the division.


Qualification:


Grade 12 matric certificate.
NQF Level 4 Qualification.


Experience


Previous in-Service training in an Engineering or broadcast environment.
A minimum 1-3 years’ experience in a technician.
Live broadcasting knowledge.
Computer literate. more

Key Performance Objectives

Tasks

Event Planning


To effectively plan for Events on site at predetermined venues across the country and cross border, according to technical specifications and instructions pertaining to the event.
To arrange logistics and travel for crew in line with the company’s travel policy.
To execute travel plans for Facilities and personnel in the most... cost-effective manner, considering all risk factors.
Acquire vendors for 3rd party supply needs in line with requirements of the live event, as well as using cost effective procurement.
Inspect event facilities on site and equipment to ensure that they conform to SuperSport and venue compliance.
Ensure the vendors have deployed requested services as per the SLA.
To reconcile and report on the operations of the live event post the production.
To ensure accuracy of the reconciling of information for financial auditing.


Communication


Effective communication between all stakeholders involved in the production process: i.e. Producers, Directors, Unit Managers, Stadium and vendor representation, to determine objectives and requirements for events.
Ensure an accurate detailed production Schedule is released and communicated on time to various stakeholders.
To provide a detailed production report after the production, on time to the relevant personnel and Managers.


Financial Control


Timeously reconcile expenses and timesheets post Production.
Liaise with Finance to reconcile Production cost against budget.
Adhere to timeline and deadline dates from Finance to achieve targets for payroll and supplier/vendor payments.
Consider the financial impact of decision making and changes associated to production to determine objectives and requirements for events.
Ensure all suppliers align their costings to the guidelines imposed by Financial budgets.


Quality Control


Monitor event activities to ensure compliance with event requirements, applicable regulations and laws and resolution of any problems that arise.
Conduct post-event evaluations to determine how future events could be improved.


Qualification:


A Diploma Production Management or equivalent qualification.


Qualification Preferred:


A Degree is an advantage.


Experience


Minimum 3-5 years’ experience in similar role more

Key Performance Objectives

Tasks

Strategy Execution


Plan, execute and monitor all schedule execution related activities at both Argus and Samrand - in line with the Business Unit strategy
Be responsible for the initiation and implementation of new channel launches


Operational Delivery


Execution of the Synergy and Micro Schedules for Programming
Ensure that the correct... material arrives in the building in the correct format, is ingested, slugged and scheduled according to broadcast event specifications.
Ensure that the rights holders and events, including their sponsors are showcased on the SuperSport channels, across the entire continent, building brand awareness and excellent reputation for all.
Liaise with MCA Content dept, MCR, Engineers, MAM, Marketing, DMS to ensure channel launch requirements are met, including audio, territory
Liaise with the Acquisitions, Traffic, MCR departments according to service level agreements
Manage the delivery and output of the following resources: TX Producers
Handle placement programming ensuring the acceptance of content from relevant executive producers
Budget management
Ensure that the rights holders and events, including their sponsors are showcased on the SuperSport channels across the continent, building brand awareness and a reputation for excellence.
Test new channels


Compliance and Stakeholder Management


Drive the process for notification and implementation of future channels from SuperSport for the business
Instruct and work closely with the other business units across MultiChoice with regards to new channel launches and SOP’s
Proactively establish and manage effective working team relationships with all support departments
Maintain relationships with suppliers of key input and services


People Management


Manage the TX Producer team, rosters, shifts, SOPs, roles and responsibilities to support the MCR excellence rate of 99.98
Based on gaps identified, motivate requests to for staff development, additional resources including people, budget and equipment.
Explain targets and take accountability for the monitoring and achievement of performance objectives in the respective departments in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, and compliance and governance requirements.
Implement productivity improvement measures by coaching staff on developing any new processes or on their areas for improvement
Achieving the agree target for Employee Engagement.


Qualifications Essential:


Post Graduate qualification Media Operations field


Experience


A minimum of 8-10 years’ experience in Television with emphasis on the broadcasting industry, especially pertaining to micro scheduling, business rules and protocol. 
Excellent understanding of the operational requirements applied on SuperSport channels, including bouquet platforms, across both SA and MAL territories.  
Working knowledge of Synergy, Landmark Rights and Scheduling and related programs or systems used in the transmission process more

Key Performance Objectives
Test Engineering:

Participation in all agile team ceremonies with the view of increasing understanding of requirements, suggesting ways of implantation and identifying non-functional requirements
Analyze and translate business requirements into test scenarios and test cases, and execute tests independently
Design and script highly readable and extendable automated... test scripts according to the automation development guidelines
Participate in automation code reviews and provide constructive feedback
Implement and contributing to framework improvements to improve automation code coverage
Participate in the creation and execution of load and performance tests and provide detailed report on test execution and recommendations
Ensure correct documentation of test cases
Perform test leadership tasks
Keeping abreast of the bigger picture over and above your immediate team
Keeping a view of the overall performance of our application and suggest ways of improving key areas
Support the DStv product by participating in product support initiatives
Monitor production environment using the available tools with a view of noticing potential issues before they impact the customer
Research, POC and implement improvements to our ways of working

Qualifications

Bachelor’s degree in Information Technology/Computer Science or Equivalent
ISTQB Foundation Level Testing certification

Qualifications Preferred

ISTQB Intermediate Level Testing certification
Agile certification

Experience

Minimum 5 years’ relevant experience in software testing
3 years automation testing experience developing regression and sanity tests using open source tools (UI and API)
1 year load and performance testing, monitoring and reporting
Working in a high pressure environment potentially supporting multiple teams with high demand in quality and delivery
Proven experience creating automation frameworks
Proven understanding of automation testing fundamentals
Knowledge of different types of load and performance testing techniques and tools
Preferred Testing technologies: Selenium Webdriver, Cucumber, Karate, Postman, Appium, Groovy, Rest Assured, IntelliJ, Charles Proxy, Gatling,Java, Python
Basic cloud infrastructure knowledge advantageous (AWS)
Experience in test leadership and mentorship

Technical Competencies  

Keen troubleshooting and problem solving abilities
Understanding of development methodology
Creative thinking and detail orientated
Understanding different automation frameworks
Data management
Relationship management more

Key Performance Objectives
Tasks
Operations Delivery
Operations Management:

Develops and implements operational management systems, procedures, processes, policies and best practices
Oversees operational systems, processes, procedures and infrastructure while looking for opportunities of improvement or revision
Grow the efficiency of existing operations systems, processes and procedures to... enhance and sustain Connected Services internal capacity
Locate bottlenecks and streamline existing processes
Perform quality controls and monitor KPIs
Monitor, Track and Manage Operational Service Levels and Vendor Service Levels
Manage Installer escalations, provide resolutions and feedback within acceptable SLA’s
Use the appropriate Monitoring Systems and reports that are in place to manage and monitor live team operational performance. Ensure all monitoring technical resources are working and are optimal for the team to execute effectively
Eliminate disruptions by performing trend analysis to identify systemic issues experienced by Installers and Field Technicians.
Work with EBS, 4-Sure etc. to identify root causes of items escalated to Connected Services Operations
Develop proposals for fixing items escalated
Prevent disruptions by analysing escalations to the Operations Teams to predict larger potential problems
Handle any escalations that may arise and mediate effectively with all parties
Follow up and ensure all remedial actions required are carried through effectively
Work with EBS, 4-Sure etc. to prevent larger scale problems from occurring
Provides input to and works with EBS and 4-Sure to improve the time to resolve systemic issues experienced by Installers
Drive a culture of effortless customer experience and innovation
Provide input into Journey Owners to assist with optimizing and redesigning customer journeys
Ensures the processes remain legally compliant
Assist in developing or updating standard operating procedures (SOP’s) for all business operational activities
Optimise, maintain and enforce the agreed standard operating procedure
Maintain accurate and clear documentation for operational procedures and activities
Develop risk and contingency reporting procedures / systems to ensure business continuity
Anticipates and tracks operational and tactical risks and provides strategic solutions
Addresses operational concerns and issues, monitors overall customer experience and satisfaction including addressing customer and installer issues and complaints in a timely manner
Identifies potential problems and points of friction and works to find solutions in order to maximize efficiency and revenue
Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate level when required
Ability to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
Organizational skills and the flexibility to jump from priority to priority, which is essential to a role that juggles a variety of functions and projects
Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met
Assesses a variety of situations and provides clarity to team and stakeholders
Identifies trends and assess opportunities to improve processes and execution
Plays a significant role in long-term planning, project status reporting, and implementing of change control processes
Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders
Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values
Works closely with management team to ensure all operational, administrative, and compliance functions within Connected Services are being properly executed in accordance to best practices
Establishes and maintains credible, professional relationships with internal and external stakeholders and external vendors
Solicits and responds to feedback while gaining commitment and support
Ability to conduct research for special projects, extract and analyse data, respond timely to inquiries, and present written/ oral briefings
Ability to work with details and time-sensitive issues
Good decision-making skills and response to high-pressure situations
Oversees and reports weekly, monthly, quarterly, and annual metrics
Manage and direct operations team to achieve business targets
Stays up to date on industry regulations, trends, and technology
Supports operational fraud risk and audit processes for the purpose of preventive maintenance
Development of power BI dashboards
Collect and package data into usable and user friendly management information for the relevant teams and stakeholders
Develop new reports, report formats and standards based on identified user requirements for the business
Analyse derived information to create value add understanding of insights and opportunities presented by the data set
Prepare customised reports based on identified requirements
Develop regular performance reports particularly related to needs of the business to aid performance measurement and management.
Continuously identify opportunities to automate reports and to eliminate duplicate and manual report production
Identify opportunities through which Analytics can assist in addressing these challenges, present these to relevant stakeholders and implement
Propose approaches to the business on monitoring measures or key performance indicators (KPIs) and ensure creditability of data received to support the measures or KPIs

Accredited Installer Management:

Oversee Installer Database management, using commercial enhancement programs to drive business towards business partners, best promoting the company’s customer experience KPI’s. The programs should be digitized in-line with the broader organizational direction and focus.
Assist in the development of after sales Installation support strategies across Agency and Accredited Installer touch points
Identify and segment installer rankings / segmentation appropriate to desired customer experience, relative to package & ARPU of subscriber.
Ensure each geographic market segment has a healthy installer-demand ratio.
Oversee and ensure Installer on-boarding documents are filed and accounted for.
Keep an Installer information database reflecting all the necessary demographic information as well as performance
Ensure Installers are accredited and they participate and attend to the required interventions to maintain their accreditation
Manage Installer accreditation / de-accreditation system on-boarding/off-boarding, communication and process, including blacklisting where necessary.
Monitor and analyse Installer work dynamics, including number and type of installations both paid for and subsidised.
Develop and track an installer allocation metrics, to identify gaps, trends etc for continuous improvement of the Installer Value proposition.
Develop and manage digital solutions for Installer support and reporting.
Manage and oversee installer work allocations, according to an agreed policy & program.
Manage and oversee the Installer Ratings and Rewards program
Develop and support strategies to improve after sales Installation support for devices and accessories in the Accredited Installer and Agency touchpoints.
Support complimentary business functions such as Payments, DStv Insurance and billing / account enquiries
Manage supplier SLA and MOU contract process
Define and communicate Warranty requirements for Approved equipment

Installer Payments and Validations:

Liaise with Validations and Finance to reconcile Installer activities for productivity and efficiency insights as well as to mitigate misrepresentation of Installer claims.
Oversee validations and payments of Installer and distributor claims
Foster a customer centric culture by ensuring service levels for Installer payments are done timeously and accurately.
Manage and monitor metrics for processed payments, disparities, queries and escalations, so as to proactively mitigate any loses and foster continuous improvement.
Ensure the successful resolution of escalated Installer payment queries within the agreed SLA timelines.
Ensure all operational processes and procedures are adhered to, to foster efficiencies in the day to day payments.
Ensure an inclusive change management approach on all changes made in Installer payments in partnership with the Partner Relationship Manager.
Protect the company resources from abuse by any stakeholder
Draw reports and trends, comparing sales to Installer claims.
Make a positive impact to the Installer CSAT KPI by contributing to a healthy & mutually respectful commercial relationship with installers & Distributors
Analyse trends within the business data to reduce risks, optimise performance of the business and inform People Function decisions.

Digital Enablement and System Support:

Support strategy development of Installation digital solutions to help drive high quality Accredited Installations and great customer experiences in Connected Services.
To support the process of Accredited Installer digital services and app development in Connected Services
To contribute to the BRS and relevant business briefs for new solution development
Work with stakeholders to do development, UAT and launching of new digital enabled Installation services
To drive adoption and usage of the Connected Services digital Installation products.
To produce reporting on the various dynamics associated with these digital services, to provide insight and guidance to management
Prepare an operational plan for the commercialization and operational management of these digital Installation services in field.
Detect and escalate in field faults, errors, bugs and technical issues.
Provide guidance on hardware requirements to support these digital Installation services.
Provide training to internal stakeholders on new digital Installation solutions.
Provide input into budgeting for development and maintenance for digital solution development.
Gain insight through firsthand interaction with Agencies, Installers, System integrators and consumers.
Maintain industry best practice

People Management

Supervise a team of agents to ensure effective daily operations management on Installation and Installer payments.
Provide operational support and guidance to staff.
Support the line manager for the area to develop a high performing team by conducting daily and weekly operational performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions.
Manage work allocation for staff.
Coach and mentor team members on a daily basis on how to improve their own productivity and use of Multichoice’s processes and systems.
Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken.
Establish and maintain a succession plan for the team.
Together with the line manager for the area, interview candidates to join the team and provide input into the recruitment decision. The line manager for the area is the final decision-maker on who joins the team.
Obtain the workforce and recruitment plans created by the line manager and plan execution within given timelines. Make recommendations to the line manager on how to improve the plans and suggest how resources could be reallocated in case of excessive workload.
Review and update the team’s role descriptions on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member. Explain any updates to team members.
Review leave plans in place and make recommendations to the line.
Work in compliance with company policies and procedures.
Ensure team follows standard operating procedures for all operational functions.
Inspiring and motivating employees to perform at their best through positive encouragement and performance incentive initiatives.
Ensure that training on new solutions, services & processes is done by all staff internally and by Installers externally.

Qualifications

Degree in Business Management /Operations Management / Information Technology or a related field
Certification in Power BI - development, management, support and analysis
Certification in SQL and database
Post Grad Degree an added advantage

Experience

A minimum of 5 - 8 years’ work experience in a business operations environment
A minimum of 5 – 8 years’ prior management and supervisor experience
A minimum of 3 – 5 years prior experience in data visualization tools – Power BI
Expertise in data models, data warehousing, data mining and data modelling. Includes the development, support and maintenance of BI reporting dashboards in line with the data model; metadata repository and business intelligence analysis for strategic and operational support
Experience with SQL for data extraction and manipulation advantageous
Knowledge of Data Analysis Expressions (DAX) for creating calculations
Confident and effective communicator that is able to communicate and influence at all levels, both internally and externally
Excellent interpersonal communication and organizing skills to coordinate project activities
Ability to negotiate and influence decisions on tactical and strategic direction
Experience implementing policy regulations and operational procedures that promote organizational efficiency and internal controls
Proven track record in managing multiple complex and significant projects
Proven experience in the use and management of change within a corporate environment
Proven experience of leading and managing a team of technical specialists dealing with external and internal customers
Proven experience in working with a technical team in developing and designing ICT solutions / systems and the implementation and management of ICT solutions / systems in large organizations
Excellent demonstrable and practical understanding of service management techniques to ensure that implementations meet business needs
Thorough understanding and experience in ensuring that the incident and problem resolution processes feed into the strategic change management, business continuity, configuration and availability of management processes
Proven experience in a user support environment - ability to negotiate Installer support and digital solutions support requirements
Highly skilled in conflict management and business negotiation processes
Previous experience working with accounts payable an added advantage
Previous experience working with fraud risk an added advantage
Proven experience in managing the negotiation, awarding and monitoring of contracts
Excellent staff management and resource planning skills
Experience in working efficiently in high pressure situations
Excellent documentation and written skills
Excellent data analytics and reporting skills
Excellent MS Excel skills

Technical Competencies (List the key technical competencies)

Operations Management and efficiencies
Decision Making
Effective Communication
Stakeholder Management
Project Management and Planning
Process Management
Service delivery Operations Management
Business Analytics
System Analytics
Data analytics and Processing
Finance / Budget Management
Accounts Payable – monitoring and management of financial processes
Human Resource Management
Conflict Management / Problem Solving
Change Management
Risk Analysis
Policy Creation
Service Level Management more

Key Performance Objectives
Operational Delivery:

Participates in pre-product discussions with stakeholders
Suggests product requirements for existing technologies
Contributes to product proposals
Writes and maintains technical requirements specifications (functional, non-functional)
Reviews requirements specifications
Is responsible for identifying & resolving technical risks
Advises... stakeholders on what MCA systems can do and also impact on wider scope of E2E system
Monitors the evolution of standards that are relevant to the business / projects
Assists Project & Product management in defining phases
Active role in Change Request / Enhancement requests process for technical impact assessments
Breaks down product use cases into technical system / component use cases
Leads the core team for systems / components based on existing products to meet the customer needs
Defines and reviews system architecture & component specification documents
Defines and reviews interface documents
Defines and reviews the interfaces with third party suppliers
Performs analysis of requirements including gap analysis
Reviews list of materials (BOM) impacted by design
Provides guidance on requirements and system architecture to Developers, QC, Systems Integration & Systems Engineers
Ensures the delivered solution meets the business technical requirements for moderately complex systems
Responsible for identifying & resolving technical issues
Reviews lower-level component design
Provides input to the analysis of in-field issues & defects
Breaks down high level use cases into component level use cases, identifying modules impacted
Seeks clarification from system & solution architects as well as product team
Contributes to requirements reviews
Breaks down requirements into use cases for component backlogs
Works with product team (BAs) to understand functional & user requirements / behavior 
Responsible for the component design including some of the following:
Design patterns and framework to use
Implementation technologies
Third-party or Open source components
Internal modules design & interactions
Collaborates on Interface Definitions / APIs with other component providers
Considers trade-off between design sophistication and time-to market when making architectural decisions
Tracks design decisions that result in technical debt
Owns the evolution of the component design / architecture 
Ensures implementation respects rules of agreed framework
Applies best practices of software design
Involved in implementing the design, often writing framework code / foundation architecture
Offers guidance to developers, QA & Integration teams
Provides training on component if needed
Participates in ongoing Change Request Processes

Qualifications

B.Sc (Electronic and/or Computer Engineering) or similar qualification.
Postgraduate or PhD in the fields of Software or Hardware Engineering (optional).  
Relevant industry wide patents preferred.
TOGAF certification preferable.

Experience

Typically, 12+ years of appropriate experience in embedded software design/development, preferably STB.
Excellent hands-on experience with Architecting and Designing for Embedded Devices. 
Strong knowledge of embedded software development, integration, debugging/troubleshooting, testing, configuration, support and maintenance processes with multiple vendor components.
Strong knowledge of core Java language.
Strong knowledge of Web technologies (e.g. WS, RESTful, etc.) and scripting languages (e.g. HTML, Javascript, CSS etc.)
Strong knowledge networking technologies, protocols such as - HTTP, WS, FTP, UDP, UPnP, RTSP, RTP.
Strong knowledge of embedded hardware systems, real-time & Linux operating systems.
Strong knowledge of Database Design and Management tools (SQLite, etc.).
Strong experience in Systems Design Methodologies (UML and other Modelling Techniques).
Experience in Mentoring and Leading Technical Design Teams and good with Whitepapers and Technical presentations
Exposure to various SDLC methodologies like Agile, Waterfall, Hybrid, DevOps etc.
Nice to have knowledge of embedded C/C++ languages.
Experience with Architectural design tools like Enterprise Architect, IBM Rational or similar. 
Experience with SDLC Tools, e.g. IBM Jazz, Jira, HP Quality Centre
Nice to have of Hardware Design and Components for STB..

Technical Competencies  

Strategic Thinking
Analytical Thinking
Accountability
Teamwork
Delegation
Clear Communication
Perseverance
Motivating
Prioritization more

Kick-Start your Career at Multichoice in our Graduate Programmes

Are you looking to work for a company as unique as you are?
Are you creative, hungry to grow, and comfortable with an incredibly competitive environment, then look no further. 
MultiChoice is looking for dynamic young people to be part of the driving force behind our Content Acquisition (Law, Economics), Content Specialist... (Film, Television - Portuguese  Speaking*), Audio Final Mix Engineer (Sound Engineering), Commissioning Editor (Film Making), Production Accountant (Accounting & Finance), Channel Ops (Film Making- Portuguese  Speaking*), Marketing Specialist, Data Analytics  & Project Management Specialist, Communications Specialist (Public Relations Journalism/equivalent) and Graphic Designer.
Our Graduate Programme will provide young talent with a comprehensive experience, including rotations throughout our business. The programme will equip you with all the skills necessary for a successful career.

We are looking for graduates with the following qualifications with a minimum aggregate of 65%:

BCom Economics with Law
BA Film Making (Production Knowledge a MUST*)
BA in Film and Television (Portuguese speaking*)
BA Sound Engineering
BCom Marketing
Project Management & Data Analytics
BA Public Relations, Journalism or equivalent
Bachelor’s Degree in Graphic Design, Visual Arts, or a related field more

Key Performance Objectives
Tasks
Strategy Support

Provide operational implementation and oversight, in the region, for the DStv Internet Sales Strategies
Ensure all the strategic and operational promotions are delivered successfully and in-line with Marketing and Brand standards and within budget using the different touch points in the region to achieve the sales and brand... objectives.
Provide Operational Support to Product Management & Strategy as an operational expert for DStv Internet.
Ensure operational alignment across DStv Internet Marketing campaigns to ensure efficient seamless implementation of all campaigns.

Operations Management

Review and ensure all operational processes and procedures are efficient and effective; support the operational objectives and are in line with the Multichoice Group policies and procedures.
Ensure all support services are aligned with the operational objectives of DStv Internet.

Customer Service & Support

Support the daily operational requirements of the DStv Internet business.
Ensure vendor SLAs are adhered to.
Ensure that the DStv Internet strategic objectives are aligned throughout the relevant touchpoints within Multichoice.
Foster a customer centric culture by ensuring service levels are maintained on the recommended ranges through managing staffing, training, scheduling etc.
Manage and monitor metrics for continuous improvement on customer experience and service delivery and provide frequent communication and feedback to team members and Senior Internet Sales Manager.
Ensure the successful resolution of escalated customer queries from customers within agreed SLA timelines.

Sales

Support the sales plan to achieve the business plan for DStv Internet
Assist in maximising the DStv Sales engagement touchpoints for Digital, Voice and F2F through supporting an Omni-Channel approach.
Drive sales across these touchpoints collaborating with the appropriate touchpoints stakeholders to encourage focus and support for the DStv Internet business.
Provide input into the Demand Planning Forecast for DStv Internet CPE equipment and SIM Cards to meet the sales growth objectives whilst performing within the stock holding policies.
Collaborate with CII to develop the reporting requirements and appropriate tools to manage the Sales function for DStv Internet.
Ensure the necessary reverse logistics and returns process are implemented via resellers to honour MultiChoice’s CPA and consumer warranty obligations, always promoting excellent customer service.
Support the Repair path approach for the DStv Internet CPE equipment.
Review and ensure all operational processes and procedures are efficient and effective; support the operational objectives and are in line with the Multichoice Group policies and procedures.
Collaborate with the Regional Sales Operation structure to drive DStv Internet Sales & support imperatives.

Budget Management

Keep account of the allocated budget and ensure all expenditure has justifiable value add.
Practice vigilance in new project spend and ensure there is positive operational impact from such expenditure.

Stakeholder Management

Collaborate with the Device \ Channel Management function for the development of Sales tools, such as Trade Presenters, Floor Sales training guides, FAQ’s and all support function required educational material.
Partner with the retail merchandising function for the development, distribution, merchandising of Point of Sales & retail assets supporting the Sell Out promotion of DStv Internet.
Work with the Sales & Distribution function to ensure the smooth processing and compliance to SLA of the warehousing and delivery SLA’s for DStv Internet B2C.

Qualifications
Essential:

A post graduate degree in Business/Operations/Sales Management or related.

Experience

A minimum of 5-8 years’ experience in Sales Operations or Similar role
2 Years experience at management level
Appropriate experience in Telco/ Mobile Networks or Consumer Electronics

Technical Competencies

Operations Management
Sales Management
Budget Management
Stakeholder Management
Demand Planning
Inventory Management
Product Management
Data Analysis
Pricing and Revenue Management
Customer Relationship Management more

Kick-Start your Career at SuperSport with Our Graduate Programme 
Are you looking to work for a company as unique as you are?

Are you creative, hungry to grow, and comfortable with an incredibly competitive environment, then look no further. 
SuperSport is looking for dynamic young people to be part of the driving force behind our Finance and Analytical Teams – this includes working with our... finance teams to build solutions and our Analytical capabilities.
Our SuperSport Graduate Programme will offer young talent an immersive experience, with rotations throughout our business - a journey designed to arm you with all the skills a successful professional need to achieve greatness. 

We are looking for graduates with the following Qualifications with a minimum average of 65%:
Finance Graduate Program Qualifications

BCom accounting or BCom finance

Analytics Graduate Qualifications

BSc Data Scientist Or BTech Data Science
BSc Computer Engineering with Microsoft Power BI Data Analyst Or SQL Qualification more

Purpose of the Position

The role is to ensure professional and top notch management of stakeholders.

Responsibilities
Operational Deliverables

Manage a regulatory stakeholder relations portfolio
Manage regulatory stakeholder events
Build and maintain relationships with key stakeholders
Build credibility, equity and trust with stakeholder groups
Manage stakeholder forums, meetings and... special events
Create and manage a database logging engagement with stakeholders, any outcomes or actions to be taken as a result of this engagement, and what stakeholders’ priorities are
Conduct stakeholder perception audits;
Regularly reviewing success of stakeholder engagement
General regulatory Admin support

Stakeholder Management

Leverage external networks to identify optimisation opportunities
Leverage internal networks to identify optimisation opportunities
Cultivates and maintains relationships with national regulators and other government stakeholder

Qualifications

Bachelor’s Degree

Experience

3 years in a regulatory environment

Technical Competencies

Stakeholder management principles
Organizational communications principles
Issue management principles
Business and Pay TV Knowledge
Product and Services Knowledge
Project management principles
Performance management principles
PC Literacy

Behavioral Competencies

Problem Solving
Result Orientation
Attention to Detail
Time Management
Planning & Organising
Resilience
Ideas Generation more