Role Purpose:


Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
Infinity Services Partner Company is looking for a Collections Support Specialist. To assist the Business Unit in achieving its Key Performance Indicators (KPI) by ensuring that receivables within a defined collections portfolio are collected when due,... within company Parameters, while ensuring that risk is mitigated


Your responsibilities will include:

Portfolio Management


Proactive dispute resolution management for internal and external customers
Constant follow up and weekly meetings with relevant stakeholders to resolve any outstanding escalations and service failures
Consistent engagement with EHOD, fellow team members managers, service partners and other Infinity teams to ensure that all SLAs are met
Receive, manage and resolve escalations
Implement corrective measures to mitigate any collections escalations failures to negate recurrence
Become a business partner to internal stake holders, by continuous and regular engagement
Identify and make contact with key partners within external stakeholders to resolve any customer related service failures
Assist in minimising churn and write off by resolving escalation expeditiously
Supports the Collections Business Analyst and Business Process teams in the formulation of initiatives by determining problems based on heat maps generated from escalations and ensure that the processes are aligned
Maintain SLAs as required by the business and stakeholders
Identify the customers pains points, determine the impact those may have on the ability to deliver benefits, and recommends actions to mitigate risks where possible
To ensure effective communication and liaison with all stakeholders
To ensure that deliverables developed meet the business requirements and quality standards
To assist in the maintenance, evaluation and optimisation of existing business processes
To create reports and feedback to executive and line management.


Relationship Management


Build strong relationships with key stakeholders to achieve reduction in impairment charge for Collections while maintaining strong client relations
Engage stakeholders on a regular basis to address and resolve all operational issues
Action all adhoc requests received from all Infinity Debt Collections Agencies and other business partners


Compliance and control


Adherence to the relevant policies, laws and regulations; Report breaches in relevant Policies
Ensure that all compliance requirements are met, i.e., SARB Regulations, Internal Audit, External Audit, Key control questionnaires, Certifications, Statutory reporting and disclosures.


The ideal candidate for this role will have:


Matric
3-year diploma/degree, (IT / Business / engineering) (essential)
3+ years related Credit and Collections experience within the Consumer and Business Segments
Ability to work within a team to achieve goals
Undertaking or a desire to undertake further education to progress career.
Telecoms industry experience would be advantageous. more

Role Purpose/Business Unit:


Vodacom is embarking on an exciting journey to redefine its business and reinvent the face of telecoms in South Africa. This journey will include the development of new revenue streams, business models and digital innovations, including IoT, Digital Media, ICT, Financial Services, and digital/ICT applications across various industry verticals. Vodacom’s Group... Strategy team is a high-performance team that is leading this journey by providing insight, thought leadership and strategic direction to the Group.
The Group Strategy and Innovation team is looking for an experienced strategist to help accelerate our ambitious transformation as Strategy Manager in the Group Strategy team. The Transformation Office within Group Strategy will deliver transformation and change for Vodacom through the development of strategic initiatives and establishment of implementation monitoring capability within Group and across our 8 operating companies.


The objective of the transformation unit is to provide dedicated, project-based support that combines strategy development with implementation support, and involves:


Driving common understanding of a problem
Solving the problem through structured and aligned initiatives
Assigning ownership to initiatives
Standing up cross-functional teams to deliver initiatives
Driving accountability through structured and rigorous governance under-pinned by KPIs
Creating a single source of truth to measure delivery
Driving change management, building cross-functional incentives and capability building
The manager will work closely with the Managing Executive in driving the Transformation Agenda.


Key attributes of the role:


Transformation Strategy Development: Lead the development of transformation strategies as required by the business within Group and across our 8 markets. This will include issue diagnostics, initiatives design and recommendations, communication and acquiring necessary key stakeholder buy in and development of the implementation roadmap
Establishment of Execution Excellence Capability: Support markets in establishing capability to drive and monitor the execution of key strategic projects.
Group Wide Major Strategic Projects Oversight: Create visibility on the execution of major strategic projects across the organisation to ensure diligent and disciplined execution as per ambitions stated in our Strategy
The role requires the incumbent to effectively deliver multiple projects simultaneously, ensuring consistent high-quality results and effective stakeholder engagement. The incumbent is expected to have significant and interactions with EXCO and senior leaders within Vodacom and is required to have exceptional communication skills.
The manager must be an influential thought leader, who is able to effectively work in and lead teams to drive high-performance and effort, and lead by living the values in the Spirit of Vodacom.


Your responsibilities will include:

Impact to the business


Deliver strategic projects within Vodacom Group
Formulate business issues into robust and quantified decision frameworks to identify options with preferred solutions
Identify and analyse business trends and understand significance and business implications
Identify and develop the supporting business case underpinning strategic opportunities
Provide information and analysis to support key strategic decisions and long term planning implementation


Customers, Suppliers & Third Parties


Work with suppliers to effectively deliver results (including advisors, lawyers and financial institutions)


Teamwork


Coordinate multi-functional teams (Commercial, Technology, Finance etc.)
Execute and drive projects towards clear conclusion, results and recommendations
Work effectively within the organization to build consensus and ideas


Innovation and Change


Maintain personal motivation and drive to take ideas from conception to implementation
Drive new thinking and innovative thinking in the business
Take personal risks to ensure issues addressed properly and fully
Be willing to make important decisions under pressure, sometimes without full information being available


Communication


Communicate effectively at all levels, from staff to CEO level
Conduct a systemic evaluation and presentation of business opportunities that highlights key risks/opportunities
Structure ideas, recommendations and written arguments into compelling storylines that facilitate effective decision-making


Leadership


Bring best-practice management and thought leadership to influence teams’ output
Collaborate with multi-functional teams on best practice & alignment with Vodafone strategy requirements


The ideal candidate for this role will have:


Degree in a financial/numerate discipline – e.g., Commerce, Science, Engineering
Postgraduate qualification (e.g., Masters, MBA, CA(SA)) beneficial
Emerging strategy leader with strong strategy or business development experience at management level
Min 5 years experience in a corporate strategy function in an established corporate


AND / OR


Min 3 years experience in management consulting at a leading consulting/advisory firm


Technical / Professional Expertise


Understanding of Strategy process and best practice – including strategy development, implementation and communication
Understand market structures, competition dynamics and consumer behaviours
Working knowledge of the market, players and trends in Telecoms industry
Background in Management Consulting, or relevant experience in a senior corporate strategy role


Competency / Performance Drivers


Strong analytical skills
Exceptional verbal and written communication skills (presentations, report writing, etc.)
Research ability (‘curious & questioning mind’)
Strong project management
Effective teamwork
Excellent influencing & negotiation skills


We make an impact by offering:


Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications: 24 January 2025. more

Role Purpose/Business Unit:


At Vodacom, we are committed to leveraging data-driven insights to enhance our customer experience and optimize our business processes. We are seeking a Manager: Decision Science to support the Executive Head: Credit and Risk Decision by focusing on data-driven decision-making. This role will be instrumental in developing and maintaining credit risk models and... decision processes, ensuring compliance with regulatory requirements, and providing advanced analytics solutions to inform strategic operational decisions.


Your responsibilities will include:


Develop and maintain segmented credit risk models and decision processes to optimize acceptance rates within the agreed risk mandate.
Provide ongoing support for Financial Operations with modelling related to IFRS 9 and IFRS 15.
Perform ad-hoc analysis and reporting to inform strategies aimed at better customer outcomes.
Provide strategic and technical guidance to the decision scientists within the team, fostering their development.
Oversee and manage Vodacom’s post-paid portfolio to maximize risk-adjusted returns.
Support internal stakeholders with reporting, modelling, and analysis deliverables.
Provide forecasting inputs for budget and planning purposes.
Ensure compliance with regulatory requirements and renew Reserve Bank mandates as needed.


The ideal candidate for this role will have:

Must have technical / professional qualifications: 


Post-graduate qualifications in Statistics, Mathematics, Computer Science, Informatics, or Engineering.
Formal Business Analysis certification is a plus.
8-10 years of relevant experience in telecommunications and/or banking.
Hands-on experience in technical business analysis deliverables and decision engine development.
Proficiency in data management using SAS, SQL, Python, etc.
Advanced knowledge of technical business analysis principles and corporate information systems.
Extensive experience in credit risk/vetting best practices.


Core competencies, knowledge and experience :


Advanced knowledge of technical business analysis principles.
In-depth understanding of corporate information systems / processes.
Extensive knowledge and experience in credit risk / vetting best practices.
Advanced knowledge of computer programming (SAS, Python, SQL etc) and system configurations.
In-depth knowledge / experience using commercial vetting decision applications /frameworks (DV360, Modellica, Case Centre, Transact, PowerCurve, etc.)


We make an impact by offering:


Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications: 27 January 2025. more

Role Purpose/Business Unit:


The Senior Specialist: Internal Audit, Tech is responsible for executing Technology and integrated audits and ad hoc management requests across the Vodacom Group footprint in support of strengthening the control environment. The audit work must be performed in line with the Vodacom Internal Audit methodology and professional standards. Following audit completion,... the Senior Specialist will track the agreed management actions to closure. Developing and managing relationships with various client departments across the Vodacom Group footprint will be essential to the success of the role and enable the role-holder to provide input into the audit plan. Finally, the Senior Specialist will need to provide guidance and best practices to the internal audit team and client departments on relevant current and emerging Technology topics including cyber-security and threat management.


Your responsibilities will include:


Execute annual audit plan
Manage and lead technology audit projects
Document impactful audit reports
Follow-up on outstanding audit issues
Manage relationships with senior stakeholders
Produce excellent quality audit work


Key performance indicators:


Assist with the preparation of the annual audit plan in terms of technical audits that should be performed
Execute the approved annual audit plan with minimal supervision
Lead technical Cyber Security, IT, and Network-related audits
Ensure that audits are performed in accordance with the requirements of the Internal Audit methodology and IIA standards
Document high-quality, impactful audit reports
Ensure that follow-ups are conducted as per the Internal Audit methodology
Ensure audit quality is maintained through self- and peer-review of audit work and reports
Manage relationships with client departments focusing on the local and international IT and network teams
Keep abreast of technology-related internal audit and technical development


The ideal candidate for this role will have:

Minimum requirements include:


Matric/grade 12 or SAQA accredited equivalent
A relevant IT Bachelor Degree (e.g. BSC Computer Science, B.Com Informatics/ B.Com Information Systems)
5-7 years of audit experience (at least 4 years in Technical /Infrastructure Computer Auditing)
Computer Audit qualification i.e. CISA or CISM or CISSP is essential


Technical/professional qualifications and Experience Required:


Relevant bachelor's degree (Essential)
Minimum of 5 years audit experience (Essential)
Internal Audit experience (Essential)
IT certification: CISA and CISM, or CISSP (Essential)
Cyber security experience (Advantage)
Telecommunications industry experience (Advantage)
Relevant postgraduate degree (Advantage)


Skills:


Critical thinking
Complex problem solving
Research
Interpersonal
Negotiation
Presentation
Communication (verbal and written)
Project management
Time management


Knowledge:


Internal Audit Standards and Professional Ethics
Relevant frameworks (COBIT, ITIL, COSO, ISO17799\ISO27001, etc.)
Technical/infrastructure knowledge is essential i.e. detailed knowledge of the following technology platforms:
Operating systems – UNIX, LINUX, Windows
Databases – SQL, Sybase, Oracle
IT Networks
Firewalls
Data Centre
Cyber Security
Data Analytics (Galvanize)
Relevant laws (ECT act, POPI, etc.)
Enterprise Risk Management
Intelligent Automation (RPA, AI, ML) preferred


Attributes:


Ethical is honest and has integrity
Quality orientation with attention to detail
Assertive yet collaborative
Curious with a sense of innovation
Deadline-driven and shows initiative
Ability to work independently and in teams


We make an impact by offering:


Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications: 27 January 2025. more

Role Purpose/Business Unit:


As a Data Governance Manager, you will be responsible for ensuring compliance with the Vodacom Data Governance Policy across Vodacom Group. This role requires advanced stakeholder management skills, as you will collaborate with various markets and business units to understand their data governance processes and recommend improvements where identified. This role... will work closely with various departments to identify data-related challenges, develop governance policies and standards, and drive data-driven decision-making. You will work closely with functional data owners, data stewards, and data champions throughout the business to drive compliance and address data quality issues within each data domain. Your efforts will be crucial in maintaining high standards of data integrity, ultimately supporting Vodacom’s strategic objectives.


Your responsibilities will include:


Monitoring Compliance - Enforce data governance policy across the organisation to ensure data is managed effectively and securely. Responsible for completion of the quarterly compliance assessement to Vodafone, ensuring all evidence are gathered.
Data Quality by Design - Collaborate with business to design and implement data quality rules across various source systems, including the cloud data lake. Ensure data quality is embedded into the design phase to prevent issues before they arise.
Data ownership - Conduct regular training sessions to promote continuous improvement in data ownership and accountability.
Stakeholder Relationships - Partner with the Security and Privacy teams to drive compliance to Data Governance policy. Collaborate with business leaders, data analysts, and IT teams to identify data needs and align data governance initiatives with business objectives. Foster strong relationships with the functional data owners and data stewards ensuring they understand their roles in data creation and the actions required to remediate data quality issues.
Scale to subsidiaries - Support subsidiaries in complying to the data governance policy by sharing tools, methodologies and best practices. Conduct policy compliance reviews for all subsidiaries to ensure consistent adherence to governance standards


The ideal candidate for this role will have:


Educational background - Degree/diploma in computer science, digital transformation, finance or related degree/diploma.
Professional experience -  8 - 10 years of working experience. Experience in data governance is highly advantageous.
Project Management: - Demonstrated success in managing and coordinating projects involving diverse stakeholders. Proven ability to deliver projects on time and within scope.
Data Visualization - Experience with Qlik Sense is required. Ability to create insightful data visualizations and reports to support data governance initiatives.
Technical Proficiency - Experience in Abinitio as data governance tool is beneficial
Industry Knowledge - Prior experience in the telecommunications sector is a significant advantage.


Core competencies, knowledge, and experience:


Communication skills - Exceptional verbal and written communication skills to effectively present to stakeholders, ensuring alignment and understanding of data governance policies and initiatives. Ability to translate complex data governance concepts into clear, actionable insights.
Problem-Solving Skills  – Strong analytical abilities to identify and address data quality issues. Proficient in implementing robust solutions to enhance data integrity. 
Project Management – Proven experience in managing data governance programs, ensuring successful implementation and continuous compliance. Skilled in coordinating cross-functional teams and managing timelines and various stakeholders effectively.
Reporting Skills – Expertise in generating comprehensive reports on compliance, data governance activities, and monitoring against remediation plans.
Data Governance experience – Understanding of data governance principles, with experience using Abinitio as data governance enablement tool.
Process development – Ability to identify opportunities to enhance data governance processes and procedures.


We make an impact by offering:


Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications: 27 January 2025. more

Role Purpose/Business Unit:


Support the audit function to give the Vodacom Group Board and Management risk based independent assurance of the effectiveness of the Group’s internal controls. Lead risk based audit activities, coaching and supporting a virtual team to deliver and to identify potential control weaknesses and make recommendations to mitigate related risks.


Your... responsibilities will include:


Lead a team of auditors in scoping, planning, delivery and reporting of relevant and forward-looking audits across the Vodacom Group of Companies.
Build and maintain positive working relationships within the Group/Local senior leaders/directors. 
Lead and indirectly manage a virtual community of auditors across our global business to ensure knowledge sharing, development of specialised skills and career paths and drive innovation.
Accountable for the identification and reporting on all significant control weaknesses.
Be the technology subject matter expert 
Define our audit plan and deliver related audits including complex topics following a risk based methodology
Own and lead Local/Group audit strategic initiatives taking the function closer to be world-class.
Enable the Group to satisfy the Corporate Governance requirements of the various regulatory authorities on whose exchanges the Group’s shares are listed
Undertake AUDIT activity to ensure that high risk areas are subject to greater focus than low risk areas


The ideal candidate for this role will have:

Must have technical / professional qualifications: 


A relevant Bachelor Degree (IT)  plus CISA (essential)
CA(SA), CIA or Higher Dip - Computer Auditing will (advantageous)
Minimum of 4 years management experience in a similar role (essential)
Minimum of 8-10 years relevant professional experience (internal audit/external audit, IT/Financial experience or experience in telecommunication business) (essential)
Experience in data analytics (scoping, delivering and/or consuming) e.g. in tools such as PowerBI or QlikSense (essential)
IT knowledge (IT Infrastructure, IT Operations, IT Security, ERP & Billing systems, etc.) (essential)
Cyber Security experience will be advantageous
Fluent in English – written and spoken
Travel required- to all markets
Ability to prioritise, multi-task and be comfortable with a changing environment.
‘Digital’ skills, i.e. fluent in working with audit software and the Microsoft Office365 suite (Excel, Word, PowerPoint, Teams, etc.)


Core competencies, knowledge and experience :


Fluent in English – written and spoken
Presentation Skills
Independent thinker and worker
Effective conflict management 
Works well under pressure
Strong communicator


Closing date for Applications: 27 January 2025. more

Role Purpose:


Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
Infinity Services Partner Company is looking for a Collections Support Specialist. To assist the Business Unit in achieving its Key Performance Indicators (KPI) by ensuring that receivables within a defined collections portfolio are collected when due,... within company Parameters, while ensuring that risk is mitigated


Your responsibilities will include:

Portfolio Management


Proactive dispute resolution management for internal and external customers
Constant follow up and weekly meetings with relevant stakeholders to resolve any outstanding escalations and service failures
Consistent engagement with EHOD, fellow team members managers, service partners and other Infinity teams to ensure that all SLAs are met
Receive, manage and resolve escalations
Implement corrective measures to mitigate any collections escalations failures to negate recurrence
Become a business partner to internal stake holders, by continuous and regular engagement
Identify and make contact with key partners within external stakeholders to resolve any customer related service failures
Assist in minimising churn and write off by resolving escalation expeditiously
Supports the Collections Business Analyst and Business Process teams in the formulation of initiatives by determining problems based on heat maps generated from escalations and ensure that the processes are aligned
Maintain SLAs as required by the business and stakeholders
Identify the customers pains points, determine the impact those may have on the ability to deliver benefits, and recommends actions to mitigate risks where possible
To ensure effective communication and liaison with all stakeholders
To ensure that deliverables developed meet the business requirements and quality standards
To assist in the maintenance, evaluation and optimisation of existing business processes
To create reports and feedback to executive and line management.


Relationship Management


Build strong relationships with key stakeholders to achieve reduction in impairment charge for Collections while maintaining strong client relations
Engage stakeholders on a regular basis to address and resolve all operational issues
Action all adhoc requests received from all Infinity Debt Collections Agencies and other business partners


Compliance and control


Adherence to the relevant policies, laws and regulations; Report breaches in relevant Policies
Ensure that all compliance requirements are met, i.e., SARB Regulations, Internal Audit, External Audit, Key control questionnaires, Certifications, Statutory reporting and disclosures.


The ideal candidate for this role will have:


Matric
3-year diploma/degree, (IT / Business / engineering) (essential)
3+ years related Credit and Collections experience within the Consumer and Business Segments
Ability to work within a team to achieve goals
Undertaking or a desire to undertake further education to progress career.
Telecoms industry experience would be advantageous. more

Role Purpose:


The Executive Head of Enterprise Products will be at the vanguard of the company's transition from traditional telecommunications products to cutting-edge ICT value propositions across 8 diverse African markets. This group role emphasizes the formulation and oversight of a long-term product/solution vision (3-5 years), collaborating with operating companies across different... regions for execution. Balancing expertise in fixed and cloud technologies with an understanding of Africa's unique market dynamics is paramount, as well as sustaining and growing core telco revenue lines that are still essential for the group. Equally critical is the establishment and nurturing of strategic partnerships and alliances to design, develop, and market products and services with unparalleled scale and capillarity.


Your responsibilities will include:


Innovative Leadership Role: You will lead the company's product transition from traditional telecommunications to cutting-edge ICT across diverse African markets. You will shape the future of the company's product and solution vision over the next 3-5 years
Strategic Influence: You will influence and motivate markets to develop solutions, build compelling business cases, and unlock budgets. This role showcases your strategic impact
Technological Mastery: You need to stay updated on mobile and fixed technology evolution, and integrate cloud solutions, cybersecurity, software-defined networking, IoT, and managed services. This role will attract candidates passionate about technology and innovation
Collaborative Environment: You will work closely with operating companies in various regions to align and execute the product vision. This role appeals to candidates who enjoy teamwork and cross-functional collaboration
Leadership and Development: You will lead a small but high-impact team of specialists, fostering a culture of innovation, continuous learning, and customer focus. This role attracts candidates who are strong leaders and team players
Performance and Impact: You will establish and review metrics that measure the success of the product and partnership vision across regions. This role appeals to candidates who are results-driven and enjoy measuring their impact


Key Accountabilities and Decision Ownership:


Long-term Enterprise Product Vision & Regional Collaboration: Co-create a 3-5 year product vision and work closely with operating companies in various regions to align and execute this vision, ensuring tailored strategies based on unique local needs, while still maintaining a shared group vision.
Building Value Cases: Each market has many priorities, and helping them develop compelling business and value cases for product and platform deployment will happen often. There are often missing skills gaps and the candidate should not be afraid of rolling up their sleeves to get the job done.
Technological Leadership & Mastery: Stay updated on mobile and fixed technology evolution (like FWA and LEO satellite), and ensure the integration of cloud solutions, cybersecurity, software-defined networking, IoT, and managed services into the product roadmap in a value-enhancing way to the operating companies.
Stakeholder Management & Team Leadership: Engage a diverse array of stakeholders across different cultures, emphasizing teamwork, knowledge sharing, and close collaboration with local teams, while cultivating a culture of innovation, fostering expertise, and facilitating continuous learning programs with relentless focus on the customer.
Performance Management: Establish and review metrics that measure the success of the product and partnership vision across regions, ensuring alignment with the group's overarching objectives.


The ideal candidate for this role will have:


Matric – Essential
Bachelor’s/Master’s degree - Essential
An MBA or other master’s level post-graduate studies – Advantageous
A minimum of 8-10 years proven track record in Telecommunications, ICT, consulting or product management with a minimum of 5 years’ management/supervisory experience - Essential


Core Competencies, Knowledge, and Experience:


Thorough understanding of new product development methodologies, processes, and best practices, including but not limited to product lifecycle management and the ability to develop value cases to support the product development roadmap in multiple territories.
Good understanding of fundamentals of product propositions including but not limited to demand creation, segmentation, market mix, positioning, targeting, and customer value management.
Good general management capabilities with high proficiency in PPT, Word, and Excel, and experience leading high-impact teams.
Good understanding of key products, and those of the hyperscalers and adjacent digital technology companies.
A natural networker, adept at establishing and cultivating relationships that align with the company's vision and objectives.
Experience in operating in group and operating company environments within technology and communication companies would be beneficial.
Strong technical and commercial understanding and experience of mobile, fixed, and platform-based products and services.
Knowledge of the commercial application of APIs in enterprise use cases more

Role purpose/Business Unit


The Solution Architect is responsible for designing and leading the implementation of solutions and capability architecture for the Airtime Advance business capability / user journey, according to the overall digital vision and target architecture.  This role is responsible for the technical analysis and holistic solution design of future capabilities and features,... including external dependencies, cross-domain APIs, and technical enablers / stories.  This role is responsible for reviewing the target architecture vision and roadmap, evaluating and prioritizing roadmap items, and translating them into designs and non-functional requirements.  This incumbent is responsible for providing support to engineering to ensure development of technical stories are aligned to defined architecture paradigms, principles, and patterns. 


Your responsibilities will include:


Translate the overall Airtime Advance digital vision and target architecture into corresponding solution designs and change requirements
Design end-to-end solutions and cross domain integration and APIs
Define non-functional, operational, and quality requirements for solutions
Define technical stories to enable business capabilities, fostering re-use of existing components, and accept technical features following demos
Collaborate to plan the release of technical stories
Provide guidance to the delivery teams to ensure alignment 
Provide 2nd and 3rd level technical support on Airtime Advance related incidents and problems
Facilitate solution compliance to security, privacy, and regulatory needs
Manage technical debt and technology obsolescence at solution level
Advocate adoption of new technologies into solutions


The ideal candidate for this role will have:

Must have technical / professional qualifications: 


Bachelor’s degree in computer science, Information Systems, Systems Analysis, or other related field 
Five to seven years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment
Extensive exposure to multiple, diverse technologies and processing environments
Extensive experience in business capability modelling and technical and solution architecture development in a digital business context
Experience working with agile methodologies, such as Scrum, Kanban, XP, TDD, and BDD
Professional experience and knowledge of digital and Telecommunications industries strongly preferred


Core competencies, knowledge and experience:


Sound working knowledge and experience in software solution architecture and design
Solution feasibility analysis
Business capability / customer journey architecture governance in agile software delivery 
Technical enablers, integration APIs, and detailed technical and operational story design
Technology Innovation: scouting, screening and evaluation
Web-scale cloud-native architectures including IaaS, PaaS and SaaS
Artificial intelligence, machine learning and big data technologies and architectures
Excellent written and verbal communications skills, with both technical and business audiences
Excellent relationship building, teamwork, and collaboration skills that enables the provision of effective support and guidance across multiple DevOps teams
Ability to understand long-term (‘big picture’) and short-term perspectives of events and change and how they relate to achieving business outcomes
Strong time-management skills, with the ability to juggle multiple balls


Closing date for Applications: 24 January 2025. more

Role purpose/Business Unit


This role is responsible for delivering, maintaining, and optimizing infrastructure, database, and middleware capabilities to support and enable the development and operations of applications and solutions. This role is also responsible for reviewing solution designs; understanding their impact on applications & infrastructure; building and implementing... infrastructure and applications, and monitoring, maintaining & supporting the operational environments.  In addition, the candidate in this role is responsible for leading and managing VFS IT Lending Service Management relating to incident and problem management, change management, continuous service improvement, monitoring and alerting, SLA and OLA management


Your responsibilities will include:

Change, Incident and Problem Management 


Leading and facilitating effective incident management activities across infrastructure and application teams to ensure efficient resolution of VFS IT Lending outages and service disruptions.
Maintain metrics and Service Management reporting that provide visibility to stakeholders of Incident and Problem Management for VFS IT Lending
Coordinating Problem Management and Root Cause Analysis activities to prevent and mitigate future incidents, driving the implementation and resolution of permanent solutions within the applications/servers/services
Coordination of releases into production environments in accordance to the Change Management process and procedures, and providing oversight to ensure successful service transition
Troubleshoot and resolve incidents and defects within service SLAs between internal IT teams and third-party vendors. 


Operational Controls and Governance 


Ensuring necessary operational controls and governance are in place and policies to ensure alignment
Ensuring operational requirements included in the development of new services and overseeing the service transition process of services into the production environment


Monitoring and Alerting


Ensuring effective monitoring and alerting of VFS IT Lending services and applications
Monitor and maintain infrastructure performance, capacity and availability, facilitating 2nd level support for the resolution of application and infrastructure-related incidents


Cybersecurity


Manage and remediate security threats and vulnerabilities, and applying all required security controls in accordance with policy
Ensure penetration testing findings across VFS IT Lending services are remediated within defined timeframes


DevOps Engineering


Creation of software deployment strategies to enable successful software deployments 
Design, build and optimize the automation of all manual tasks for developing and deploying code 
Implementation and maintenance of continuous deployment and continuous integration frameworks
Design and develop scaling strategies, automation scripts and solutions to implement, streamline and operate software applications 


The ideal candidate for this role will have:

Must have technical / professional qualifications: 


Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field preferred
Eight or more years’ experience in coordinating and delivering major projects and programs
Extensive experience in managing dependencies effectively across multiple delivery teams, meeting deadlines and business outcome objectives
Experience managing multiple vendors, and managing delivery with the vendors
Experience with project management tools e.g. JIRA, MS Project
Professional experience and knowledge of digital and Telecommunications industries strongly preferred


Core competencies, knowledge and experience:


Strong knowledge of Change, Incident and Problem management strategies and processes
Experience in effective troubleshooting techniques, incident remediation strategies and problem-solving methodologies
DevOps principles, practices, processes, and tools
Cloud-native architectures, including public cloud PaaS / IaaS, micro-services architectures, APIs
Strong problem-solving skills and ability to adapt to new methods and processes
Strong relationship building, persuasion, and collaboration skills that drives internal-and cross-team constructive feedback and support
Strong communications skills and time-management skills, with the ability manage multiple tasks
Understanding of both the Telecommunications and Fintech technologies and services 
Experience in monitoring technologies and application performance management tools
Experience in managing and maintaining High-Availability, Resilience and Performance in large-scale solutions
Experience and knowledge of ITIL and Agile methodologies and frameworks


We make an impact by offering:


Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications: 24 January 2025. more

Role purpose/Business Unit


An exciting opportunity exists within an innovative Fintech team who serve the Small and Medium Enterprises (SME) industry. As part of the broader Vodacom Financial Services team guided by our financial inclusive strategy, we are looking for an experienced Portfolio or Product Manager to own our Unsecured Lending Business Term Advance product across the value chain... through client insights, product enhancements, stakeholder engagement, and to be accountable for product profitability and overall performance. You will also own the Unsecured SME Lending product and marketplace strategy and execution under the VodaLend brand.


Your responsibilities will include:


Manage Business Term Advance product day to day to deliver product performance and profitability;  
Collaborate with cross-functional teams spanning Marketing, Sales, IT, and CX to scale the product so that the year on year growth targets are achieved; 
Own the execution of the Unsecured Business Lending market place   
Create new features to enhance the VodaLend business value proposition and to ensure requisite scale is achieved; 
Identify and manage potential third party product partners and negotiate commercial positions with them; 
Provide insights to the broader team around innovation and developments within the Business Lending and Fintech industry, and setup business cases for evaluation on new ideas; 
Daily, weekly and monthly product performance reports and occasional presentations to senior management team


The ideal candidate for this role will have:

Must have technical / professional qualifications: 


Matric essential 
Relevant 3- or 4-year Business degree essential 
Minimum of 8 years’ experience within the Product development essential 
Fintech or Business Lending experience preferred


Core competencies, knowledge and experience


Prior Business Lending product design and development experience is essential 
A detailed knowledge understanding of a the fast-paced fintech lending industry is essential 
Understanding of regulatory requirements essential


We make an impact by offering:


Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications: 24 January 2025 more

Role Purpose/Business Unit:


The role is central to the design and implementation of a future-oriented leadership culture at Vodacom, which serves as a driving force for the comprehensive transformation of the company.
The role holder is responsible for the strategic direction, development and execution of initiatives aimed at strengthening our culture transformation, employee engagement... and retention.
The role holder serves as a key figure in the co-creation of a dynamic corporate culture and acts as a crucial partner for the Group to drive culture transformation. In addition, the role leads and influences company-wide and international projects that contribute to the achievement of a consistent and outstanding leadership practice in culture and employee engagement.
This role forms the interface between strategic vision and operational execution and is therefore crucial for the long-term success and growth of Vodacom Group.


Your responsibilities will include:


In alignment with overall Vodafone Group programmes, design and anchor a leadership culture that serves as a catalyst for cultural and strategic alignment of the Vodacom Group of Companies
Lead key programmes across the Vodacom OpCo’s designed to communicate and consolidate the new corporate culture.
Responsible for implementing the culture strategy within the framework of the transformation of the Group.
Shape the Vodacom corporate culture in close cooperation with Group ExCo, driving it across all OpCo’s via the HRDs and relevant OpCo COE’s
Lead the implementation of global culture and engagement initiatives (Spirit, Spirit Beat, Employee Listening, Culture Transformation, etc) across Vodacom in close collaboration with OpCo HR teams.
Advise Group ExCo, HR teams, and senior leaders across the OpCo’s on culture and engagement.
Network with external organisations for best practice exchange.
Proactively develop innovative approaches to culture alignment and employee engagement based on corporate goals, the Vodacom Purpose, and external market trends and customer requirements
Work closely with the internal communications team to ensure the design and execution of communication in support of culture transformation and employee engagement.


Leadership:


Be an ambassador of the Spirit of Vodacom by role modelling the behaviours of 1) getting it done together, 2) earning customer loyalty, 3) creating the future, and 4) experimenting and learning fast.
Serve as part of Group OE, Talent, and Capability Leadership team, and inspire, lead, and motivate own team.
Openly demonstrate self-awareness and commitment to improvement of self and others


The ideal candidate for this role will have:


University Degree such as a BCom with a focus on Human Resources/Industrial Psychology
A minimum of 7+ years professional experience with a focus on culture and leadership transformation
Sound and proven experience in the management of complex leadership and culture projects
Experience in supporting and managing change initiatives.
Excellent stakeholder management and communication skills, including at senior management level.
Able to structure and present complex issues in an understandable and solution-oriented manner. more

Role Purpose/Business Unit:


Vodacom Innovation is a Vodacom Group function supporting all Vodacom OpCos. To drive the quality of innovative ideas presented, and subsequently developed within the Innovation Framework, a need has been identified to develop and implement a full Innovation training, coaching and mentoring programme that will enable all stakeholders, including staff, contractors,... idea originators, innovation champions, and relevant business units to understand the need for innovation, and learn and apply the relevant models, methods, techniques, and tools to deliver innovation value to the organisation. In totality, this concept is known as the “Innovation Academy”.
To develop and deliver the Innovation Education programme, the following functions will be implemented.
Learner – develop the models, content, and delivery channels for an introductory set of training modules on Innovation, aimed at stakeholders who want to familiarise themselves with the relevant concepts.
Practitioner – develop the models, content, and delivery channels for a practical, how-to, set of training modules on taking an innovative idea from ideation through to the end of the incubation process. This module is aimed at stakeholders who want to practically apply the innovation methods and models, learned in the Learner level, to an actual project, via a lecturing and coaching methodology.
Expert – develop the models, content, and delivery channels for a practical, hands-on, set of training modules on taking an innovative idea from ideation through to the end of incubation and/or acceleration. To ensure faster time to market of new, innovative ideas, there is a key requirement in the Group Innovation function to support Vodacom Business Units with idea validation, development, and implementation skills in a practical and pragmatic way. A pool of experts must be developed and led to provide skills to the business units such as defined in the Vodacom Innovation and design thinking frameworks. The Education Manager will develop the pool of experts and lead them in providing these services to the relevant business units. 
.Design, build, deliver and develop the models, content, and delivery channels for an Introductory set of training modules on Innovation to allow learners to:
Gain an understanding of Innovation in Vodacom
Gain an understanding into Vodacom Innovation programs, tools and events 
Design, build, deliver and develop the models, content, and delivery channels for a Practioner set of training modules on Innovation to allow learners to:
Gain practical understanding into innovation models and methodologies to build the feasibility, viability and desirability of their ideas,
Practically take those ideas from conception to completion
Design, build and deliver the expert implementation framework and training modules to enable Vodacom Business units to: 
Identifying opportunities to design and build and take to market core innovations
Support business units to design, model, test and launch core innovations operationally, commercially, and financially,
Develop market Awareness, Acquisition, Activation and Retention strategies and plans
Assess build, buy, and Partner options to accelerate implementation plans
Build quality business plans, go-to-market and growth plans for ideas to be implemented, 
Ensure human-centric focus to idea implementation and user experience designs.
Develop best practices, processes and innovative procedures to improve the quality of idea implementation
Develop, train and manage a virtual pool of Implementation Experts to provide the above services to the relevant business units
Understand Design Thinking principles, the lean start-up methodology, the Agile Project Management framework and other Innovation frameworks and methodologies with an ability to transmit these competencies to the business in a practical and pragmatic way 


Core Capabilities


Relevant experience as related to innovation, learning and development and training
Strategic thinking
Business planning
Storytelling and pitching
Proactive problem solving
End-to-end problem and solution assessment
Reengineering and radically simplifying operational models


Your responsibilities will include:


Designs the operating model for Innovation Education including Learner, Practitioner and Expert to increase idea implementation
Implement and operationalises the operating model for Innovation Education
Develop Vision and strategy for the Innovation Education function
Design the operating model for the Innovation Education function
Implement and manage the operating model for Innovation Education
Develop best practices, processes and innovative procedures to improve the quality of idea implementation across the business 
Manage the trained pool of virtual Implementation experts
Provide written documentation (incl. reports)


The ideal candidate for this role will have:


Bachelor’s degree in commercial or engineering disciplines or equivalent degree is a requirement. MBA or another post-graduate qualification is advantageous. 
Relevant learning and development (training) experience (preferably Innovation training)
Demonstrated innovation and entrepreneurial experience
Experience incubating new businesses and/or establishing new businesses or markets 
Strong preference for candidates with entrepreneurial/intrapreneurial and consultancy industry experience
5 years of Business Management hands-on experience
Ability to apply a disciplined experimental and design thinking approach to solving problems and modelling businesses using data and current technology tools


Skills


Training content development and delivery 
Strong interpersonal and communication
Critical and Creative Thinking
End to end problem and solution construction
Business Management
In-depth knowledge of business design, Ideation, Incubation, and Acceleration 
Business Modelling – financial and commercial
Business Plan development and execution
Strong knowledge of design thinking methodologies
Networking
Ability to influence and get stakeholder buy-in
Time Management and Organisational more