Role purpose/Business Unit


This role is responsible for delivering, maintaining, and optimizing infrastructure, database, and middleware capabilities to support and enable the development and operations of applications and solutions. This role is also responsible for reviewing solution designs; understanding their impact on applications & infrastructure; building and implementing infrastructure and applications, and monitoring, maintaining & supporting the operational environments.  In addition, the candidate in this role is responsible for leading and managing VFS IT Lending Service Management relating to incident and problem management, change management, continuous service improvement, monitoring and alerting, SLA and OLA management


Your responsibilities will include:

Change, Incident and Problem Management 


Leading and facilitating effective incident management activities across infrastructure and application teams to ensure efficient resolution of VFS IT Lending outages and service disruptions.
Maintain metrics and Service Management reporting that provide visibility to stakeholders of Incident and Problem Management for VFS IT Lending
Coordinating Problem Management and Root Cause Analysis activities to prevent and mitigate future incidents, driving the implementation and resolution of permanent solutions within the applications/servers/services
Coordination of releases into production environments in accordance to the Change Management process and procedures, and providing oversight to ensure successful service transition
Troubleshoot and resolve incidents and defects within service SLAs between internal IT teams and third-party vendors. 


Operational Controls and Governance 


Ensuring necessary operational controls and governance are in place and policies to ensure alignment
Ensuring operational requirements included in the development of new services and overseeing the service transition process of services into the production environment


Monitoring and Alerting


Ensuring effective monitoring and alerting of VFS IT Lending services and applications
Monitor and maintain infrastructure performance, capacity and availability, facilitating 2nd level support for the resolution of application and infrastructure-related incidents


Cybersecurity


Manage and remediate security threats and vulnerabilities, and applying all required security controls in accordance with policy
Ensure penetration testing findings across VFS IT Lending services are remediated within defined timeframes


DevOps Engineering


Creation of software deployment strategies to enable successful software deployments 
Design, build and optimize the automation of all manual tasks for developing and deploying code 
Implementation and maintenance of continuous deployment and continuous integration frameworks
Design and develop scaling strategies, automation scripts and solutions to implement, streamline and operate software applications 


The ideal candidate for this role will have:

Must have technical / professional qualifications: 


Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field preferred
Eight or more years’ experience in coordinating and delivering major projects and programs
Extensive experience in managing dependencies effectively across multiple delivery teams, meeting deadlines and business outcome objectives
Experience managing multiple vendors, and managing delivery with the vendors
Experience with project management tools e.g. JIRA, MS Project
Professional experience and knowledge of digital and Telecommunications industries strongly preferred


Core competencies, knowledge and experience:


Strong knowledge of Change, Incident and Problem management strategies and processes
Experience in effective troubleshooting techniques, incident remediation strategies and problem-solving methodologies
DevOps principles, practices, processes, and tools
Cloud-native architectures, including public cloud PaaS / IaaS, micro-services architectures, APIs
Strong problem-solving skills and ability to adapt to new methods and processes
Strong relationship building, persuasion, and collaboration skills that drives internal-and cross-team constructive feedback and support
Strong communications skills and time-management skills, with the ability manage multiple tasks
Understanding of both the Telecommunications and Fintech technologies and services 
Experience in monitoring technologies and application performance management tools
Experience in managing and maintaining High-Availability, Resilience and Performance in large-scale solutions
Experience and knowledge of ITIL and Agile methodologies and frameworks


We make an impact by offering:


Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications: 24 January 2025.