Nani Employee Leasing Company Limited is seeking a highly organized and proactive Administrative & Operations Assistant stationed at Nairobi office to support internal operations, client onboarding, and administrative tasks in an E-mobility Company. This role will involve coordinating day-to-day office activities, assisting with clients registrations on our platform, supporting operational... workflows, and occasionally handling logistics that may require driving. The ideal candidate should be detail-oriented, tech-savvy, and possess a valid driver’s license to facilitate smooth execution of tasks.


Key Responsibilities:

Administrative Support


Manage office communications, schedules, and document filing.
Handle inquiries from clients, partners, and team members professionally.
Maintain and update company records, databases, and internal documentation.
Assist in procurement processes, coordinating with vendors and suppliers.


Client Onboarding & Platform Support


Guide and onboard new clients onto the Company platform, ensuring a seamless registration process.
Provide training and assistance to clients using the platform.
Address customer inquiries and escalate technical issues when necessary.
Maintain accurate client records and generate reports on onboarding progress.


Internal Operations Assistance


Support daily business operations, including coordinating deliveries, fleet management support, and scheduling maintenance.
Assist in organizing meetings, preparing reports, and tracking key performance indicators (KPIs).
Coordinate logistics, including the movement of vehicles, deliveries, and operational supplies.


Driving & Logistics Support


Occasionally drive company vehicles to assist with operational errands, such as deliveries, pickups, or site visits.
Ensure compliance with company vehicle policies and organize basic vehicle maintenance checks.


Required Qualifications & Skills:


Diploma or Bachelor's degree in Business Administration, Operations Management, or a related field.
1-3 years of experience in administrative support, operations, or customer service roles.
Strong organizational skills and attention to detail.
Proficiency in using office productivity tools (e.g., Microsoft Office, Google Suite).
Excellent communication skills, both written and verbal.
Customer service experience, with the ability to onboard and train users on digital platforms.
Ability to multitask and work in a fast-paced environment.
Must possess a valid driver’s license and be comfortable driving as part of job duties.


Preferred Qualifications:


Experience in mobility, logistics, or tech-enabled services is an added advantage.
Knowledge of CRM systems or fleet management tools.
Familiarity with last-mile delivery, fleet management, or vehicle logistics.


How to Apply:

Interested candidates should submit their CV and a short cover letter explaining their suitability for the role to hr@nani.co.ke with the subject line “Administrative & Operations Assistant Application and expected Salary. Failure to follow these instructions will result to disqualification. Applications will be reviewed on a rolling basis. more

Nani Employee Leasing Company Limited is seeking a highly organized and proactive Customer Support & Experience Lead stationed at Nairobi office to ensures a seamless customer journey by managing onboarding, support, and aftersales service. The Customer Support & Experience Lead serves as the primary liaison between customers and internal teams, ensuring efficient service delivery, issue... resolution, and overall customer satisfaction. Additionally, the role focuses on engagement, retention, and continuous improvement of the customer experience through data-driven decision-making and analysis.


Key Responsibilities:

Customer Support & Issue Resolution


Manage customer inquiries, complaints, and escalations, ensuring timely resolution within the set turnaround time.
Act as a bridge between customers and internal teams (operations, technical, inventory, and IT) to ensure smooth problem-solving.
Facilitate communication via WhatsApp groups and weekly/bi-weekly customer meetings to maintain engagement.


Customer Onboarding & Account Management


Oversee the customer onboarding process, ensuring all KYC requirements are collected and securely stored.
Oversee all B2B customer relationships, ensuring service level agreements (SLAs) are met and logistics operations run efficiently.
Maintain and update the customer database, tracking new, retained, and churned customers.


Customer Satisfaction & Retention Strategies


Develop and implement strategies to enhance customer satisfaction, retention, and engagement.
Track and analyze customer experience metrics (NPS, CSAT, Retention Rate) to drive improvements.
Conduct customer experience trainings for cross-functional teams (technical, digital, marketing, IT, project management, and fleet management).


Aftersales Service & Maintenance Coordination


Handle all aftersales services, ensuring customers receive ordered items on time by coordinating with inventory and operations teams.
Plan and oversee weekly bike maintenance for all customer-attached bikes in collaboration with the technical team.
Oversee all customer training for different platforms, including IoT platforms, business channels, and the eWAKA Admin Panel.


Data Analysis & Reporting


Analyze customer behavior, feedback, and support trends to optimize the onboarding and retention process.
Generate and present monthly reports on customer performance (new customers, retention, churn rates) and bike distribution trends.
Use data insights to refine customer service workflows and improve operational efficiency.


Required Qualifications & Skills:


Bachelor’s degree or Diploma in Business Administration, Customer Service, Data Analytics, Operations, or a related field.
2+ years of experience in customer support, operations, or client relationship management.
Strong data analysis skills, with experience using tools like Excel, Google Sheets, or CRM platforms.
Excellent communication skills (verbal & written) and ability to build strong relationships.
Experience tracking and analyzing customer service metrics (NPS, CSAT, Retention).
Problem-solving mindset, with the ability to coordinate between multiple teams.
Experience in fleet management, logistics, or e-mobility is an added advantage.


Preferred Qualifications:


Experience handling B2B clients and service level agreements (SLAs).
Familiarity with CRM tools and customer service software.
Ability to work in a fast-paced, startup environment and manage multiple priorities. more

Regions


Nairobi East
Nairobi West
Nairobi North


Responsibilities


Recruiting on demand businesses in areas assigned
Lead generation
Market visits of at least 15 potential customers
Product demos to potential customers
Direct sales
Remuneration – Monthly salary of Ksh 30,000 plus commission

We are seeking skilled and detail-oriented Direct Sales Interns to join the team and support data-driven decision-making across their operations.

Nairobi


Nairobi East
Nairobi West
Nairobi North 


Mombasa


Nyali
Cbd


Responsibilities


Recruiting on demand businesses in areas assigned
Lead generation
Market visits of at least 15 potential customers
Product... demos to potential customers
Direct sales


Targets


Recruit 3 business daily
Sale at least 5 bikes per month
80% conversion rate
At least 200 orders per week from leads generated
Remuneration – Monthly allowance of Ksh 15,000 more

Background 


Our client, a real estate development company providing affordable, quality middle class homes with superior aesthetics and design within Kenya is looking for a dynamic self-driven individual to double as a Finance & Administrative Assistant. 


KEY ROLES: 

Finance Responsibilities 


Bookkeeping skills 
Petty Cash management 
Perform Bank... Reconciliation 
Familiarity with an Accounting system eg Quickbooks, Zoho, XERO or Sage Cloud accounting 


Administrative Responsibilities 


Receiving visitors, phone calls and courier deliveries
General office duties such filing, photocopying, printing 
Purchasing and managing office supplies 
Managing the Director’s diary and arranging meetings 
Writing proposals, reports and preparing client presentations 
Social Media Platform monitoring and Updates 


Key skills


Good Interpersonal and organizational skills 
Proactive 
Flexibility and Adaptability to new tasks 
Ability to multitask 
Good communication skills (both verbal and written) 
Good time management skills 
Social Media & Marketing skills 


Qualifications: 


Degree in Accounting, Business Management. Administration, Marketing or Public Relations 
CPA PART 1 
At least 3 months internship or work experience 
Excellent knowledge of Microsoft Office - Excel, Word, Power point 
Tech Savvy and knowledgeable on Canva and AI 
Fluent in English 
27 years and below more

Role Summary


As a Software & Data Engineer (Logistics & Finance Analytics) at eWAKA, you will play a key role in designing and developing scalable software solutions, optimizing data pipelines, and driving real-time actionable analytics for fleet management, last-mile delivery operations, and finance tracking. Your work will include engineering financial data systems, developing backend... infrastructure, and implementing AI-driven insights to improve operational efficiency, cash flow, and financial planning.


Daily Responsibilities

Software Engineering & Platform Development


Design, build, and maintain scalable software solutions for fleet management, logistics, and finance tracking platforms.
Develop backend APIs and microservices to support real-time tracking, payment processing, and financial reporting.
Integrate IoT-enabled bike telemetry, GPS tracking data, and digital payments into company’s ecosystem.
Work with cross-functional teams (finance, operations, and engineering) to develop real-time payment reconciliation tools.
Ensure software security, reliability, and performance optimization through best practices in data governance and data management.


Data Engineering & Finance Analytics


Extract, clean, and process large datasets from IoT devices, fleet management systems, and finance platforms.
Develop ETL (Extract, Transform, Load) pipelines for real-time financial tracking and risk assessment.
Implement predictive analytics models for revenue forecasting, fleet utilization, and delivery optimization.
Use SQL, Python, and cloud-based data solutions to analyze and track cash flow, rider payments, and operational costs.
Work with Power BI, Looker, and/or Tableau to create interactive dashboards for financial insights.


AI, Machine Learning & Logistics Optimization


Leverage predictive and prescriptive analytics to optimize fleet performance by allocating riders, anticipating maintenance needs, and planning efficient routes.
Implement machine learning models to forecast revenue and detect financial risks.


Collaboration & Continuous Improvement


Work closely with finance, operations, product, and engineering teams to define business needs and translate them into technology solutions.
Support data governance and compliance to ensure financial data integrity and security.
Stay updated with emerging software development, fintech, and data analytics technologies.


Requirements

Technical Expertise


Bachelor’s degree in Computer Science, Data Engineering, Software Engineering, or a related field.
3+ years of experience in software development or data engineering with exposure to finance and operational applications.
Strong proficiency in Python, SQL, and cloud platforms (AWS, GCP, or Azure). Preferred proficiency in BigQuery.
Experience with backend development (Node.js, Django, Flask, FastAPI, etc.).
Proficiency in data visualization tools (Power BI, Looker, Tableau, or Google Data Studio).
Experience working with financial modeling, accounting systems, or payments infrastructure is a plus.
Bonus: Experience with AI/ML, time series analysis, or mathematical optimization


Soft Skills & Competencies


Strong analytical and problem-solving skills.
Ability to translate complex data insights into actionable business strategies.
Excellent communication skills to collaborate with cross-functional teams.
Self-motivated and adaptable in a fast-paced startup environment. more

Experience: 3+ years in fleet operations, transport management, logistics, or driver/rider training

Reports to: Head of Operations

Key Responsibilities

Fleet & Rider Management


Track and monitor bikes and riders in real-time using company’s IoT-enabled fleet management platform.
Analyze rider performance data to improve efficiency and optimize fleet deployment.
Implement... strategies to maximize rider productivity and customer satisfaction by reducing downtime and improving delivery efficiency.
Oversee rider onboarding, verification, and fleet assignment to ensure compliance and operational efficiency.
Ensure routine fleet maintenance and servicing schedules are adhered to, in collaboration with the maintenance team.


Training & Compliance


Develop and implement rider/driver training programs on safety, efficient delivery, customer service, and compliance with transport regulations.
Conduct regular performance reviews and refresher training to improve operational standards.
Ensure all riders and drivers meet company policies and regulatory requirements.
Partner with external training institutions where necessary to enhance rider/driver skill sets.


Operational Efficiency & Logistics Optimization


Monitor rider and fleet efficiency, ensuring timely deliveries and route optimization.
Identify and resolve operational challenges to improve service delivery.
Work with business partners to align rider/driver deployment with delivery demands.
Ensure seamless communication between riders, dispatch, and customer service teams.


Data Analytics & Performance Monitoring


Utilize data analytics tools (Excel, Google Sheets, Power BI, Tableau, etc.) to track and optimize fleet performance.
Generate reports on delivery times, fleet utilization, rider earnings, and service efficiency.
Use insights to improve route planning, rider training, and operational performance.


Customer & Stakeholder Engagement


Act as the main contact for rider/driver issues, ensuring effective resolution of operational concerns.
Maintain strong relationships with business clients and logistics partners using company’s fleet.
Support sales and logistics teams in ensuring rider availability and fleet readiness.


Qualifications & Skills


Bachelor’s degree or diploma in Transport Management, Logistics, Business Administration, Data Analytics, or a related field.
3+ years of experience in fleet operations, transport coordination, logistics, or rider/driver training.
Strong data analytics skills, including proficiency in Excel, Google Sheets, and visualization tools like Power BI or Tableau.
Experience with IoT-based fleet management platforms and real-time tracking tools.
Excellent leadership, problem-solving, and communication skills.
Ability to work in a fast-paced, high-pressure environment.


What We Offer


Competitive salary and benefits.
A dynamic, innovation-driven work environment.
Career growth opportunities in a fast-scaling eMobility company.
Hands-on experience in transforming last-mile logistics in Africa. more

Job Summary:


The Rider Operations Manager will oversee all aspects of rider recruitment, onboarding, management, and performance to ensure a high-performing fleet capable of meeting the needs of both on-demand delivery clients and business customers. This role includes overseeing revenue generation from riders, managing exceptions, and addressing defaults to maintain operational excellence... and profitability. The ideal candidate has a strong background in fleet or rider operations, with proven skills in managing people, optimizing processes, and driving results.


Key Responsibilities

Rider Onboarding and Training


Develop and manage the recruitment and onboarding process for riders, ensuring seamless integration into company’s operations.
Conduct comprehensive rider training programs, covering safety, efficient delivery practices, customer service, and the use of company’s digital tools.
Ensure riders meet compliance requirements, including necessary certifications and documentation.


Rider Management and Performance


Monitor and track rider performance metrics such as delivery success rates, punctuality, earnings, and compliance with operational standards.
Set clear KPIs for riders and implement systems to regularly review and improve their performance using data-driven insights.
Optimize rider schedules and delivery assignments to maximize productivity and service quality.
Provide ongoing feedback and support to riders through regular check-ins and performance evaluations.


Revenue Management and Exception Handling


Oversee revenue collection from riders, including daily remittances and payments to financing partners.
Develop and enforce processes to minimize payment defaults while addressing exceptions like late payments or missed deliveries promptly.
Collaborate with finance teams to reconcile rider payments, ensure accurate reporting, and mitigate financial risks.


Operational Excellence


Create and implement processes to streamline rider operations, from dispatch to delivery, ensuring efficiency and scalability.
Develop systems for tracking rider behavior, maintenance needs, and revenue generation, leveraging IoT-enabled fleet management tools.
Identify and resolve operational bottlenecks, ensuring timely and reliable delivery services for all customers.
Maintain compliance with safety regulations and operational standards across all activities.


Collaboration and Stakeholder Management


Work closely with the Maintenance and Business Onboarding teams to ensure riders have access to well-maintained bikes and are matched with the right delivery opportunities.
Collaborate with the Sales team to onboard new business customers and integrate them seamlessly into company’s delivery operations.
Foster a culture of accountability, respect, and teamwork among riders and operational staff.


Qualifications and Requirements


Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
5+ years of experience in fleet or rider operations, logistics, or related roles.
Proven ability to manage and motivate large, diverse teams in a fast-paced environment.
Strong analytical skills with experience in monitoring performance and managing revenue streams.
Familiarity with IoT-enabled fleet management systems and digital logistics platforms is an advantage.
Exceptional problem-solving, conflict resolution, and decision-making skills.
Excellent interpersonal and communication skills, with a focus on collaboration and customer satisfaction. more