Clarkson Uganda Ltd is searching for a Branding & Digital Marketing Officer. The Branding & Digital Marketing Officer is responsible for developing and implementing marketing strategies (including digital marketing) to reach target audiences, generate leads, and promote the company’s products and services. He/she will maintain and update the company’s website and social media presence to ensure... consistent branding and accurate information.

Conduct comprehensive market research to uncover industry trends, understand customer preferences and analyze competitor activities within the insurance sector.
Track and evaluate key performance indicators (KPIs) for marketing campaigns such as engagement rates, conversion rates and return on investment (ROI).
Inform strategy development by leveraging on competitor insights and identifying gaps in CIB’s current marketing approach.
Improve campaign performance by using data to refine messaging and creative elements.
Prepare regular reports on the performance of marketing campaigns, key metrics, and research insights and present to senior management and other key stakeholders. more

Clarkson Uganda Ltd is searching for a Service Manager, Life & General. The Service Manager, Life & General leads the team in setting, implementing, and improving CIB’s customer service standards. They ensure that relationships with CIB’s Life & General clients are built and managed so that service level agreements are delivered, business is retained, and cross-selling opportunities are... grasped.

Design and oversee the administration of regular surveys for Life & General clients to gather feedback on their customer service experience; hold regular meetings with management and relevant teams to discuss customer experience insights and emerging trends.
Define specific SLAs for the core processes in both Life and General insurance (e.g., claim processing time, policy issuance time, etc.) and ensure they are communicated across the team.
Regularly benchmark CIB’s SLAs against competitors and industry standards to ensure they remain competitive and client-focused.
Work with IT and operations teams to identify existing system bottlenecks or gaps in the customer service processes for Life & General Insurance and prioritise system enhancements.
Design and implement a standardised process for managing dissatisfied clients, escalating customer complaints or issues to higher management and resolving issues efficiently to retain customer trust.
Regularly review and map out the client journey to identify key pain points or opportunities for improvement in the Life & General services offered; implement analytics tools to track and analyse client interactions (e.g., call times, claim resolutions, etc.) to understand areas of service that need improvement.
Collaborate with relevant stakeholders to gather essential information and insights that will help customise offerings for clients. more

The Business Development Officer helps drive sales and revenue targets by engaging with clients, promoting CIB’s products and services, and supporting the sales team. They contribute to building a strong pipeline of leads, ensuring accurate client records and preparing compelling sales materials. They also stay informed about the insurance market to identify new sales opportunities.

Stay... informed on current trends, regulations and technologies in the insurance sector by utilising industry reports, conferences, webinars and news to track policy changes, customer preferences and risk factors that may affect the market.
Analyze competitors’ offerings, pricing, marketing strategies and customer engagement to identify areas where CIB can gain a competitive advantage.
Offer valuable insights from market research and business development efforts to inform and guide the development of the long-term marketing strategy.
Support in the development and implementation of marketing strategies that provide CIB with a competitive edge over its rivals. more