The Executive Housekeeper is responsible for overseeing the overall operations of the housekeeping department to ensure the highest standards of cleanliness, maintenance, and aesthetic appeal in guest rooms, public areas, and back-of-house spaces. This role demands exceptional attention to detail, leadership skills, and a strong commitment to guest satisfaction and brand standards.

Key... Responsibilities:
Supervise daily operations of the housekeeping department including room cleaning, public areas, laundry, and linen management.
Ensure all rooms and public areas are cleaned and maintained to brand standards.
Implement and monitor cleaning schedules and preventive maintenance programs.
Conduct regular inspections of guest rooms, public areas, and laundry facilities.
Recruit, train, supervise, and evaluate housekeeping staff.
Foster a culture of high performance, accountability, and guest-centric service.
Organize daily briefings and regular training sessions to ensure consistency in service delivery.
Manage inventory of linen, cleaning supplies, and equipment; ensure timely procurement.
Monitor and minimize waste, pilferage, and overuse of materials.
Respond promptly to guest requests and complaints, ensuring high levels of satisfaction.
Collaborate with the Front Office, Maintenance, and other departments to ensure seamless service.
Ensure compliance with all health and safety legislation and brand SOPs.

Requirements:
Degree or diploma in Hospitality Management or related field.
Minimum of 5 years’ experience in housekeeping, with at least 2 years in a supervisory/executive role. more

The Front Office Manager will oversee all guest-facing operations, manage key sales channels, and implement strategies to increase revenue and guest satisfaction. This role requires a blend of hospitality expertise, sales acumen, and team leadership.

Key Responsibilities:


Front Office Operations: Supervise Front Office/Guest Service Team, uphold high service standards, and ensure guest... satisfaction through seamless daily operations.
Revenue Optimization: Manage and Monitor all Revenue Generating platforms (e.g., Booking.com, Airbnb) for optimal listing performance, applying strategic pricing, and implementing promotions and direct booking incentives to maximize occupancy and guest spending.
Customer Relationship Management: Build long-term relationships with guests and corporate clients through effective CRM and loyalty programs.
Team Leadership & Training: Lead, train, and develop the front office team to enhance performance and meet organizational goals.
Guest Experience Excellence: Provide a seamless and personalized guest experience by managing check-ins, check-outs, and promptly addressing inquiries, ensuring a warm and welcoming environment.
Efficient Reservations Management: Oversee all aspects of guest reservations, cancellations, and special requests, ensuring accuracy and a meticulous attention to detail in managing bookings.
Operational Oversight: Ensure the front office operates smoothly and efficiently, maintaining the ambiance and standards expected at a luxury property.
Conflict Resolution: Respond to guest concerns or issues swiftly, exercising sound judgment to maintain a positive experience and resolve any challenges.
Sales Operations: Develop sales strategies and Collaborate with the Sales Department for revenue optimization.
New Property Onboarding: Collaborate across teams to integrate new properties, update SOPs, train staff, and launch promotional campaigns to ensure organizational standards.
Reporting and Analysis: Generate performance reports, analyze trends, and recommend strategic improvements to management.
Interdepartmental Collaboration: Work closely with Guest Experience, Operations, and Marketing teams, aligning efforts to enhance guest experience. more

We are seeking an accomplished and detail-oriented Guest Service Executive to join our distinguished team. This pivotal role requires an experienced professional with a commitment to delivering premium guest experiences and fostering an environment of excellence in hospitality. If you possess strong leadership capabilities, a proactive approach to guest service, and a dedication to high standards,... we invite you to apply.

Key Responsibilities


Act as the primary point of contact for guest inquiries, ensuring a seamless and positive experience.
Oversee and maintain high standards of service across all properties, ensuring alignment with company protocols.
Proactively monitor guest feedback, promptly addressing concerns with professionalism and efficiency.
Guide and train team members in exceptional service delivery, fostering a culture of continuous improvement.
Collaborate with internal departments to ensure seamless operations that enhance the guest experience.
Utilize OTA (Online Travel Agency) and property management systems to optimize occupancy and revenue.
Identify areas for improvement within guest services, implementing solutions to elevate guest satisfaction.
Build and nurture guest relationships to encourage loyalty and repeat visits.


Qualifications and Experience


Bachelor’s degree or Equivalent in Hospitality Management, Business Administration, or a related field.
Minimum of 2 - 4 years of experience in guest service or experience management, ideally in a high-end hotel or hospitality setting.
Proven expertise in OTA systems and property management software.
Excellent interpersonal, leadership, and problem-solving skills.
A guest-focused mindset with a commitment to quality and service standards.
Demonstrated experience in revenue management and up-selling techniques. more

Job Overview

The Front Office Manager will oversee all guest-facing operations, manage key sales channels, and implement strategies to increase revenue and guest satisfaction. This role requires a blend of hospitality expertise, sales acumen, and team leadership.

Key Responsibilities:


Front Office Operations: Supervise Front Office/Guest Service Team, uphold high service standards, and... ensure guest satisfaction through seamless daily operations.
Revenue Optimization: Manage and Monitor all Revenue Generating platforms (e.g., Booking.com, Airbnb) for optimal listing performance, applying strategic pricing, and implementing promotions and direct booking incentives to maximize occupancy and guest spending.
Customer Relationship Management: Build long-term relationships with guests and corporate clients through effective CRM and loyalty programs.
Team Leadership & Training: Lead, train, and develop the front office team to enhance performance and meet organizational goals.
Guest Experience Excellence: Provide a seamless and personalized guest experience by managing check-ins, check-outs, and promptly addressing inquiries, ensuring a warm and welcoming environment.
Efficient Reservations Management: Oversee all aspects of guest reservations, cancellations, and special requests, ensuring accuracy and a meticulous attention to detail in managing bookings.
Operational Oversight: Ensure the front office operates smoothly and efficiently, maintaining the ambiance and standards expected at a luxury property.
Conflict Resolution: Respond to guest concerns or issues swiftly, exercising sound judgment to maintain a positive experience and resolve any challenges.
Sales Operations: Develop sales strategies and Collaborate with the Sales Department for revenue optimization.
New Property Onboarding: Collaborate across teams to integrate new properties, update SOPs, train staff, and launch promotional campaigns to ensure organizational standards.
Reporting and Analysis: Generate performance reports, analyze trends, and recommend strategic improvements to management.
Interdepartmental Collaboration: Work closely with Guest Experience, Operations, and Marketing teams, aligning efforts to enhance guest experience.


Qualifications:


Bachelor’s Degree in Hospitality, Business, or a related field
Minimum of 5 years of experience and above in a managerial or senior front office role within luxury hotels, high-end short let apartments, or premium hospitality settings.
Strong knowledge of OTA platforms and CRM systems strategy
Demonstrated ability to lead and motivate a team, with a focus on guest satisfaction and operational efficiency.
Familiarity with hospitality management software and strong command of Microsoft Office Suite.
Exceptional verbal and written communication skills, with a focus on professionalism and discretion.
Willingness to work flexible hours, including weekends and holidays, to meet operational demands. more

Location: Chevron, Lagos State

Responsibilities:


Pick up and deliver items efficiently and safely
Ensure timely delivery of orders while following all traffic laws
Maintain the assigned motorcycle in excellent working condition
Keep accurate records of deliveries and payments received (if applicable)
Communicate effectively with customers and the operations team
Handle packages... with care to prevent damage


Requirements:


Valid Rider’s Permit/License
Minimum of 2 years of experience as a dispatch rider
Good knowledge of roads and routes in Lagos island
Ability to read, write, and communicate effectively
Must be responsible, punctual, and customer-friendly
Basic knowledge of bike maintenance is an advantage more

The Sales Associate will play a crucial role in driving revenue growth and building lasting client relationships. Your primary responsibility will be to promote and sell our cutting-edge financial technology solutions to prospective clients.
Key Responsibilities:

Prospect and generate leads through various channels, including cold calling, networking events, and referrals.
Conduct product... presentations and demonstrations to showcase the features and benefits of our FinTech solutions.
Collaborate with the sales team to meet and exceed sales targets.
Provide exceptional customer service and address client inquiries throughout the sales process.
Stay updated on industry trends, competitor products, and market conditions to effectively position our offerings.

Key Performance Indicators (KPIs):

Monthly Sales Targets: Achieve and surpass monthly sales quotas.
Conversion Rates: Maintain a high conversion rate from leads to closed deals.
Customer Satisfaction: Ensure a high level of customer satisfaction through effective communication and problem resolution.
Pipeline Growth: Build and manage a robust sales pipeline to ensure consistent revenue generation.
Product Knowledge: Demonstrate a deep understanding of our FinTech products and their applications.

Requirements:

Education: Bachelor's degree in Business, Buis admin, or related field preferred.
Experience: Proven track record in sales, with at least 2 years of experience in selling financial technology products or services.
Communication Skills: Excellent verbal and written communication skills.
Adaptability: Ability to adapt to a fast-paced and evolving industry.
Tech Savvy: Comfortable using and presenting technology solutions.
Relationship Building: Strong interpersonal skills and the ability to build and maintain relationships with clients.
Team Player: Collaborative mindset and the ability to work effectively within a team.

The selected candidate will be trained on the job but is required to have amble knowlege on sales and willing to learn. more

Job Summary:
As a Content Manager at Ibic Holdings, you will play a pivotal role in our brands & Communications team, responsible for creating and managing high-quality, engaging content to promote our brand, services, and experiences across all social media platforms. You will collaborate closely with various departments to ensure our content aligns with our brand identity and resonates with our... target audience. This position requires creativity, strong communication skills, and a deep understanding of the hospitality industry.
Key Responsibilities

Develop and execute a comprehensive content strategy that supports the business objectives and enhances the brand's online presence.
Define target audiences and create content that caters to their interests and needs.
Produce a wide range of content, including blog posts, website copy, social media posts, email marketing campaigns, and promotional materials.
Ensure all content is well-researched, accurate, and adheres to brand guidelines.
Maintain an editorial calendar to plan, organize, and schedule content releases.
Coordinate with various departments to align content with marketing campaigns, events, and promotions.
Implement on-page and off-page SEO strategies to improve the visibility of the website and content in search engine results.
Conduct keyword research and optimize content accordingly.
Manage and curate social media profiles, creating engaging posts that drive user engagement and brand awareness.
Monitor social media trends and respond to comments and messages.
Work closely with the design team for visual content creation, ensuring it complements written content.
Collaborate with the marketing team to align content with broader marketing initiatives.
Utilize analytics tools to measure content performance, track user engagement, and make data-driven improvements.
Generate regular reports to assess the effectiveness of content strategies.
Ensure all content complies with relevant legal and industry regulations, including copyright, privacy, and accessibility standards.

Key Performance Indicators (KPI):

Monitor engagement through likes, comments, and shares to gauge content appeal and customer interaction.
Track the growth of online reservations, orders, or table bookings influenced by your content.
Measure restaurant website traffic and assess conversion rates for online menu views and orders.
Evaluate restaurant review ratings and customer feedback to gauge content quality and customer satisfaction.
Assess foot traffic and revenue changes correlated with content-driven promotions or special events.

Qualifications:

Proven experience in content creation and management, ideally within the hospitality or travel industry.
Intermediate mobile video creation and mobile photography skills.
Exceptional writing, editing, and proofreading skills.
Proficiency in social media platforms.
Strong understanding of digital marketing and analytics.
Creative thinking and the ability to adapt to various writing styles.
Excellent project management and organizational skills.
Strong attention to detail and commitment to quality.
Ability to work both independently and collaboratively in a team environment.
A passion for the hospitality and travel industry. more

Job Description:
The Storekeeper is responsible for the efficient and organized management of inventory, stock, and supplies in a retail store or warehouse.
Key Responsibilities:

Inventory Management: Maintain and update inventory records, including stock levels, ordering, and restocking.
Organization: Keep the store or warehouse well-organized, ensuring easy access to products and efficient... storage.
Quality Control: Inspect incoming shipments and outgoing orders for accuracy and quality.
Documentation: Keep accurate records of all inventory-related transactions.

Key Performance Indicators (KPIs):

Inventory Accuracy: Maintain a high level of accuracy in inventory records, minimizing discrepancies.
Inventory Turnover: Monitor and optimize the rate at which inventory is sold or used.
Order Accuracy: Ensure orders are fulfilled accurately and promptly.

Requirements:

High school diploma or equivalent.
Previous experience in inventory management or as a storekeeper. (2 years)
Strong organizational and record-keeping skills.
Attention to detail and accuracy.
Ability to use inventory management software or systems.
Physical stamina for lifting and moving heavy objects. more

Job Description:
The Waiter is to deliver exceptional customer service, ensuring a memorable dining experience, and contributing to the success of the establishment. Servers are responsible for taking orders, serving food and beverages, and maintaining a positive atmosphere for guests.
Key Responsibilities:

Customer Service - Greet and welcome guests, providing a warm and friendly atmosphere.... Take food and drink orders accurately, catering to guest preferences and dietary restrictions. Offer menu recommendations and answer customer inquiries.
Order Fulfillment - Place orders with the kitchen and bar, ensuring prompt and accurate service. Deliver food and beverages to tables, following established service procedures.
Table Maintenance - Set up tables, maintain cleanliness, and ensure they are properly arranged. Clear tables and reset them for the next guests.
Payment Handling - Present checks to guests, process payments accurately, and return change or receipts. Handle cash, credit card transactions, and provide excellent attention to detail in billing.
Communication and Coordination - Coordinate with kitchen and bar staff for order delivery and timing. Communicate customer requests or concerns to the management.
Upselling and Promotion - Promote daily specials, drinks, and menu items to increase sales. Encourage dessert or additional item sales.
Customer Relations - Build rapport with customers, making them feel valued and appreciated. Address customer feedback, concerns, and complaints professionally.
Cleanliness and Hygiene - Maintain a clean and organized work area. Adhere to food safety and hygiene standards.

Key Performance Indicators (KPIs):

Guest Satisfaction: Measure customer satisfaction through feedback, reviews, and ratings.
Table Turnover: Efficiently manage table turnover without compromising service quality.
Order Accuracy: Ensure accurate order taking and delivery.
Upselling Success: Track the success of upselling and promoting specials.
Timeliness: Measure service speed through ticket times and customer feedback.
Payment Accuracy: Monitor the accuracy of bills and payments.

Requirements:

Previous experience as a server in a lounge/restaurant setting is preferred. (2 years)
Knowledge of food and beverage items and preparation methods.
Excellent customer service and communication skills.
Ability to work in a fast-paced environment and manage multiple tables.
Attention to detail and order accuracy.
Basic math skills for bill calculation and payment handling.
Professional appearance and positive attitude.
Knowledge of food safety and hygiene practices.
Team player and willingness to collaborate with kitchen and bar staff. more

Job Summary:
The Hostess is responsible for ensuring a positive and welcoming guest experience by managing the front-of-house operations. This role involves greeting and seating guests, managing reservations, and coordinating with the waitstaff to maintain smooth restaurant flow.
Key Responsibilities:

Guest Reception: Warmly welcome guests as they arrive, engage in courteous interactions, and... create a positive first impression.
Reservations Management: Handle reservation requests, confirm bookings, and maintain an organized reservation system.
Seating Guests: Lead guests to their assigned tables, ensuring they are comfortable and informed about daily specials or promotions.
Communication: Liaise with the waitstaff to coordinate table assignments and ensure a seamless dining experience for guests.
Waitlist Management: Manage guest waiting lists, provide estimated wait times, and keep guests informed of their status.
Customer Assistance: Respond to guest inquiries, provide menus, and assist with special requests or accommodations.
Maintain Waiting Area: Ensure that the waiting area is clean and well-organized.
Special Occasions: Coordinate special occasions, such as birthdays or anniversaries, with the restaurant team.

Key Performance Indicators (KPIs):

Guest Satisfaction: Measure customer satisfaction through feedback, reviews, and comment cards.
Table Turnover: Optimize table turnover rates while ensuring guests have a leisurely dining experience.
Reservation Accuracy: Maintain an accurate reservation system and minimize booking errors.
Waiting Time: Keep wait times within reasonable limits for guests.

Requirements:

High school diploma or equivalent. Hospitality or customer service training is a plus.
Proven experience in a customer-facing role, preferably in a restaurant or hospitality setting.
Exceptional interpersonal and communication skills.
Polite and professional demeanor, even under high-pressure situations.
Organizational abilities and the capacity to multitask efficiently.
Familiarity with reservation management systems and restaurant operations.
Knowledge of the menu, daily specials, and restaurant promotions.
Flexibility to work during evenings, weekends, and holidays. more

Job Description:
The Storekeeper is responsible for the efficient and organized management of inventory, stock, and supplies in a retail store or warehouse.
Key Responsibilities:

Inventory Management: Maintain and update inventory records, including stock levels, ordering, and restocking.
Organization: Keep the store or warehouse well-organized, ensuring easy access to products and efficient... storage.
Quality Control: Inspect incoming shipments and outgoing orders for accuracy and quality.
Documentation: Keep accurate records of all inventory-related transactions.

Key Performance Indicators (KPIs):

Inventory Accuracy: Maintain a high level of accuracy in inventory records, minimizing discrepancies.
Inventory Turnover: Monitor and optimize the rate at which inventory is sold or used.
Order Accuracy: Ensure orders are fulfilled accurately and promptly.

Requirements:

High school diploma or equivalent.
Previous experience in inventory management or as a storekeeper. (2 years)
Strong organizational and record-keeping skills.
Attention to detail and accuracy.
Ability to use inventory management software or systems.
Physical stamina for lifting and moving heavy objects. more

JOB RESPONSIBILITY AND DESCRIPTION

Order products and authorize payments
Manage inventory with store keeper including current stock and new deliveries
Ensure the accuracy of purchase orders
Research possible item selections
Purchase items physically from the market 

KEY PERFORMANCE INDICATORS

Quality purchases 
Response time
Purchase order cycle time
Cost of purchase... order
Purchases in time and budget
Purchase order accuracy
Emergency purchase ratio
Cost avoidance
Cost reduction
Procurement ROI

REQUIREMENTS 

A bachelor's degree in business, supply chain management, procurement, or a related field is often preferred. Some organizations may accept candidates with an associate's degree or equivalent relevant experience.
Proven experience in procurement, purchasing, or supply chain management.
Strong negotiation skills .
Familiarity with procurement regulations, laws, and best practices.
Interpersonal Skills.
Willingness to adapt to changing market conditions and evolving procurement strategies.
Proficiency in using standard office software and procurement-specific software and tools.
Ethical Conduct. more

Job Summary  
The Front Desk Executive would be responsible for ensuring a positive and efficient experience for clients, visitors, and employees at the organization's front desk or reception area. They are the face of the company, responsible for creating a welcoming and professional first impression.
Job Description 

Attend to walk in clients and online inquiries.
Monitor workplace safety... and security.
Direct complaints to the right personnel.
Implement guest service standards that ensure consistency across all properties.
Coach and encourage new team members to deliver exceptional service and hospitality.
Monitor guest feedback and respond to guest concerns in a timely and professional manner.
Ensure that all guest requests are handled promptly and efficiently.
Work closely with other departments to ensure a seamless guest experience.
Identify opportunities for improvement and implement solutions that enhance the guest experience.
Develop and maintain strong relationships with guests to encourage repeat business.
Manage guest data and use it to personalize the guest experience.
Have knowledge and experience with OTA systems and property management systems.
Manage OTA channels to ensure optimal occupancy and revenue management.
Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies.

Key Performance Indicators 

Check-in and Check-out Efficiency: Ensure efficient and timely check-in and check-out processes for guests.
Reservation Management: Maintain accurate reservations and achieve target occupancy rates.
Sales Enquiry Conversion: Ensure efficient conversion of inquiries into sales.
Customer Satisfaction: Collect and monitor guest feedback ratings and reviews.
Response Time: Respond promptly to guest inquiries via phone, email, and in person.
Revenue Management: Upsell services and achieve upselling targets.
Occupancy Rate: Monitor and maintain high occupancy rates.
Conflict Resolution: Effectively handle and resolve guest complaints.
Cash Handling: Maintain accuracy in cash transactions and petty cash management.
Adherence to Policies: Ensure compliance with all company policies and procedures.
Guest Retention: Foster guest loyalty and encourage repeat visits.
Training and Development: Participate in ongoing training and skill enhancement programs.
Efficient Documentation
Effective Shift Handover
Team Collaboration: Collaborate effectively with colleagues to ensure a seamless guest experience.
Emergency Response: Handle emergency situations calmly and follow safety protocols.
Achieving Sales Targets: Meet or exceed sales goals for additional services.
Feedback Utilization: Utilize guest feedback to make improvements and enhance service quality.
Attendance and Punctuality: Maintain consistent attendance and punctuality.
Guest Information Accuracy: Ensure accurate recording of guest information.
Cost Efficiency: Monitor and reduce operational costs when possible.
Front Desk Presentation: Maintain a professional appearance and workspace.

Requirements

Bsc or equivalent; additional education or training in customer service, reception, or office administration is a plus.
At least 2 years eperience in similar or same role.
Exceptional communication and interpersonal skills.
Professional appearance and demeanor.
Strong organizational abilities and the capacity to multitask efficiently.
Proficiency in using office software and equipment, including telephone systems.
Attention to detail and the ability to maintain composure in high-pressure situations.
Familiarity with security and access control protocols is desirable. more

General Key Responsibilities



The Front Desk Executive is responsible for the following:

Act as the first point of contact for guests and employees
Provide excellent customer service delivery to clients.
Responsible for maintaining sanitation and orderliness of the company reception area at all times.
Deal with all enquiries in a professional and courteous manner, in person and on the... telephone.
Receive In-coming mails/correspondence, registration of such documents and redirecting it to the appropriate staff.
Maintain staff attendance register.
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Conduct basic security checks throughout the day and report concerns to the OPM
Report any maintenance issues immediately to the GM including all furniture, fittings and equipment around the reception area.
Adhere to instructions given by management and ensure that all policies regarding office support and administration are adhered to.
Oversee all admin related procurements i.e. stationeries, provisions etc.
Update appointment calendars and schedule follow-up appointments.
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognized and operate with a sales attitude and promotes the hotel brand’s loyalty scheme
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities to customers and walk-in guests.
Comply with departmental objectives, work schedules, budgets, policies, and procedures
Maintain a professional and smart appearance at all times
Have current knowledge of GR products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all other departments
Monitor staffing levels to meet cover business demands
Escalate staff performance issues to FDM
Comply with security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Maintain front desk office supplies and equipment.
Manage budgets, records, and contracts.
Maintain proper overtime sheet
Assist with other departments, as necessary
Efficiently perform front desk activities including bookings, appointments, phone calls, and emails.
Perform administrative duties such as filing and updating records
Update all property listings to reflect current occupancy status.
Respond to customer inquiries, residents’ needs and complaints, ensuring timely resolution for all.
Process invoices, receipts and updates on all electronic platforms and software.
Send in timelyreports.
Conduct daily drills with housekeeping, laundry and other units and ensure proper conduct and compliance of staff.
Disbursement of cash for petty expenditures and proper recording.
Daily reporting on revenue and occupancy status to your line Manager via mail.

Measures of success



Your Success Will Be Measured By

Absence of errors in Invoices and bookings
Ability to generate positive reviews from residents.
Efficient use of departmental resources.
Response/turnaround time on Email, Airbnb and Expedia platforms.
Absence of missed calls on the business telephone line.
Timely update of reservation calendar schedule.
Compliance to SOP.

Qualifications

Applicants must have a Post-secondary Degree (OND, B.Sc or equivalent required)
0 – 2 years of previous experience working in customer service role or the hospitality industry
Strong guest-focused and ownership mentality
Attention to detail
Possess excellent leadership skills, communication skills, and multitasking skills
Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
Knowledge of one or more additional/foreign languages is preferred. more