We are seeking an accomplished and detail-oriented Guest Service Executive to join our distinguished team. This pivotal role requires an experienced professional with a commitment to delivering premium guest experiences and fostering an environment of excellence in hospitality. If you possess strong leadership capabilities, a proactive approach to guest service, and a dedication to high standards, we invite you to apply.

Key Responsibilities


Act as the primary point of contact for guest inquiries, ensuring a seamless and positive experience.
Oversee and maintain high standards of service across all properties, ensuring alignment with company protocols.
Proactively monitor guest feedback, promptly addressing concerns with professionalism and efficiency.
Guide and train team members in exceptional service delivery, fostering a culture of continuous improvement.
Collaborate with internal departments to ensure seamless operations that enhance the guest experience.
Utilize OTA (Online Travel Agency) and property management systems to optimize occupancy and revenue.
Identify areas for improvement within guest services, implementing solutions to elevate guest satisfaction.
Build and nurture guest relationships to encourage loyalty and repeat visits.


Qualifications and Experience


Bachelor’s degree or Equivalent in Hospitality Management, Business Administration, or a related field.
Minimum of 2 - 4 years of experience in guest service or experience management, ideally in a high-end hotel or hospitality setting.
Proven expertise in OTA systems and property management software.
Excellent interpersonal, leadership, and problem-solving skills.
A guest-focused mindset with a commitment to quality and service standards.
Demonstrated experience in revenue management and up-selling techniques.