Manage relations with the Xclusive portfolio on a layered basis for business growth and to achieve relationship management targets.
Appraise loan applications making sure that they meet the set standards and credit requirements using the prescribed score cards and return those that do not meet specifications to the front office desk for follow up to avoid losses.
Initiate credit applications... for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to credit for approval to meet the set agreed timelines.
Increase product penetration for the Xclusive customers by reviewing their portfolio to determine potential cross sells and proactively recommend new products to them.
Conduct regular face-to-face customer visits, site visits, recognition initiatives and write updated call report for each visit as per agreed standard in agreed targets for customer retention.
Receive and verify customer documents for account opening, facilities and other customer instructions according to the laid down procedures.
Timely notification of customers in regards to their loan approvals/declines of credit facilities and advise alternative options in case of a decline for customer satisfaction.
Identify areas of concern/potential fraud and develop appropriate remedial processes/systems, which encompass both the operational and financial aspects of risk management.
Monitor the Xclusive portfolio performance and ensure that PAR and NPA is kept within the acceptable limits to avoid losses.
Manage credit and operational risk in account opening and loan processing to avoid fraud and losses.
Onboard new customers on quick banking and inform customers of other appropriate service channels.
Comply with KYC, AML & suspicious transactions reporting and ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements. Financial Responsibility.
Acquire new Xclusive relationships, accounts and grow and manage the Xclusive portfolio. more

Prepare credit facility applications that meet dfcu bank credit approval requirements to grow the asset base (portfolio) and related bank revenues like interest income, commissions and fees.
Provide credit structuring support (guidelines and valuable suggestions) to the business units to enable the bank meet client needs in a timely manner.
Consistent, periodic monitoring of credit exposures... to minimize None Performing Assets (NPAs).
Maintenance of credit files and ensuring that credit related records are properly documented.
Perform industry studies and conducts financial analysis of sector customers using credit review skills and financial expertise to support productive sales performance credit scoring.
Evaluate and acquire a good understanding of the risk associated with individual transactions, products and borrowers.
Advise RMs on the quality of the portfolio by analysing the ratios of their customers, portfolio at risk, accounts in arrears.
Make client courtesy calls and visits to provide advisory services to achieve portfolio quality.
Timely resolution of customer issues that require analysis of their accounts.
Review existing credit facilities on an annual basis and make necessary propositions like renewals, restructures.
Timely submission of required documents to credit and legal teams to have fast turnaround time.
Compliance to internal controls as per credit approval criteria as detailed in the Credit Policy and Operational Guidelines to avoid/minimize loss of revenue and prevention of frauds and forgeries.
Support the business teams to engage Credit Documentation for the issuance of Offer Letters to clients in a timely manner. more

Source for new business and maintain existing accounts to achieve sales & relationship targets for Business growth.
Monitor own portfolio to ensure that PAR and NPAs are kept within the acceptable levels.
Appraise loan applications making sure that they meet the set standards and credit requirements using the prescribed score cards and return those that do not meet specifications to the... front office desk for follow up to avoid losses.
Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to credit for approval to meet the set agreed timelines.
Increase product penetration for allocated customers by reviewing their portfolio to determine potential cross sells and proactively recommend new products to customers for Business growth.
Receive security documents from customers ensuring that they meet bank standards and any specific requirements depending on the facilities offered to the customer.
Follow up on all approved loans and ensure that customer information is correctly captured in the system i.e. standing orders, interest rates, repayment schedules, limits, review and expiry dates to avoid losses.
Follow up on irregular accounts and generate actioned arrears report for submission to credit for a quality portfolio.
Make calls to clients with loans in arrears to support timely collection and generate reports to ensure NPA/PAR are within the acceptable levels.
Process disbursement requests for all lending products in order to achieve the branch targets.
Take responsibility for the performance of allocated SME portfolio in order to maximize loyalty and customer satisfaction
Onboard new customers on quick banking and inform customers of other appropriate service channels.
Comply with KYC, AML & suspicious transactions reporting and ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements
Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine. more

Develop and review the bank’s Anti-Money Laundering program and strategy ensuring that there are adequately documented policies and procedures in place that include all relevant legal and regulatory requirements.
Stay abreast of money laundering and terrorist financing trends and typologies and utilize this information during high profile investigations as well as create awareness around new... potential risks or AML trends.
Provide specialist knowledge and leadership to the team, to enable the development, maintenance and implementation of the relevant part of the Functional Framework and provide assurance that business is undertaken in a compliant manner to avoid operational losses, fines, penalties or reputational damage.
Provide specialist knowledge and leadership of the team ensuring the potential risks arising from the constantly changing legal and regulatory landscape are addressed by benchmarking the framework against international best practice.
Plan and execute periodic reviews of processes and reporting procedures, inclusive of automated / system enabled processes, identify gaps, risks and potential inefficiencies and lead the development and implementation of new or improved processes and / or system improvements.
Coordinate and oversee the periodic and ad-hoc systems, processes or data related reviews (e.g. rule tuning, systems verification, transaction monitoring, bank data testing, quality assurance reviews) as per policy, monitoring plan and best practice.
Oversee the preparation of client risk briefing notes based on identified risks emanating from investigations and brief Executives as required.
Develop mechanisms and practices to identify and track matters of interest in the media to proactively determine customer risk and advise the business accordingly.
Collaborate with the Financial Intelligence Authority, as and when required, to address large scale or sensitive financial crimes, as they relate to specific requests issued by the FIA. Participate in joint initiatives / investigations with other teams in the bank.
Manage in-depth investigations into escalated, high profile, high risk and sensitive in nature, money laundering and terrorist financing activities, Politically Exposed Persons (PEPs), Politically Influential Persons (PIPs) or Tip-Offs.
Oversee the team of AML analysts with respect to enhanced analysis, research and transaction monitoring to identify and analyze suspicious activities.
Manage the monitoring of high risk individuals and accounts and ensure that the key stakeholders are kept informed of developments and risks.
Identify and escalate matters proactively for the attention of line management, and the Country MLCO to bring identified risks to their attention with well formulated and summarized information.
Personally handle sensitive investigations, freezing orders, regulatory requests or monitoring orders directly, when required to do so.
Support and maintain strong team dynamics and culture.
To interact with each Business Unit (‘BU’) to ensure co-ordination and effective management of compliance processes.
Analyse and identify compliance risks, processes & controls and provide advice to management, relevant committees, within the BU(s) and the embedded business risk management function and employees, to effectively manage compliance issues.
Facilitate a comprehensive and up to date understanding of the status of compliance and regulatory matters.
Safeguard the reputational risk of the Bank by ensuring the BU(s) supports the reputational risk standards and related reputational risk policies & procedures.
Review of transactions and alerts generated by the surveillance system and take appropriate action.
Periodically review systems, processes and data to ensure they’re fit for purpose.
Monitor global trends and typologies in Money laundering and ensure the bank is well positioned to address these risks.
Remain aware of regulatory and legislative developments, and practices of regulatory authorities, which are relevant to the BU(s).
Ensure and track that the appropriate regulatory framework is in place for the BU(s) to adequately manage compliance risks. more

Oversee the completion and maintenance of the Compliance function’s governance strategy including annual monitoring plan, training plan and regulatory engagement plan etc.
Managing the team within compliance in the completion of compliance monitoring activities including onsite inspections, gap assessments, issue tracking etc.
Advise on best practice processes and systems to effectively... monitor and control adherence, conformance, Governance and compliance to all policies and standards to ensure compliance with statutory and regulatory laws.
Identify and report on trends of non-conformance and compliance as per the required framework and standards across the bank and advise on critical development areas identified and required remedial actions.
Develop and ensure maintenance of a robust system for tracking new laws and regulations, interpreting the impact of these laws and mapping them against current policies and procedures to determine where changes are needed.
Ensure timely preparation and circulation of required periodic compliance reports to regulators, management and Executive Committees.
Keep abreast of and analyze relevant legislative and regulatory developments, impacting the bank to understand the implications for the organization and to deliver expert advice to the relevant Functions.
Responsible for communicating to senior management on implications of existing and proposed regulation and developing potential responses.
Ability to communicate with senior management and share insights based on analytics findings & testing results for management review.
Proactive engagement with the regulators to support material strategic and business development of dfcu bank.
Support and maintain strong team dynamics and culture.
To interact with each Business Unit (‘BU’) to ensure co-ordination and effective management of compliance processes.
Analyse and identify compliance risks, processes & controls and provide advice to management, relevant committees, within the BU(s) and the embedded business risk management function and employees, to effectively manage compliance issues.
Advise on Compliance Related Legislation affecting the respective Business Units (BUs).
Facilitate a comprehensive and up to date understanding of the status of compliance and regulatory matters.
Safeguard the reputational risk of the Bank by ensuring the BU(s) supports the reputational risk standards and related reputational risk policies & procedures.
In line with the compliance monitoring plan, monitor compliance with regulatory requirements and mandates to identify further areas of improvement and detect significant compliance breaches and exposures.
Assist and advise the BU(s) on the resolution of compliance audit/ monitoring issues.
Ensure the maintenance and alignment of the Bank’s Compliance Manual.
Lead the development, drafting and updating of policies, procedures and related training programmes.
Ensure that relevant compliance training has been tailored for BU(s) and, if appropriate, assist in the delivery of the training and awareness.
Remain aware of regulatory and legislative developments, and practices of regulatory authorities, which are relevant to the BU(s).
Assess and advise the BU(s) timeously and effectively on the impact of regulatory developments.
Ensure and track that the appropriate regulatory framework is in place for the BU(s) to adequately manage compliance risks. more

dfcu Bank is offering Internship opportunities to University students pursuing degrees in the 2nd, 3rd and 4th academic study. The duration of the internship is three (3) months from June 2025.

Pursuing a Bachelor’s degree program from a recognised University.
An introduction letter from the University and a copy of student ID.
Current academic scores reflecting a minimum of a second-class... upper degree.
Excellent verbal and numerical skills.
Computer knowledge, working with Microsoft Office packages.
Attention to detail.
Results-oriented individual.
Good communication skills.
Self-driven.
A positive attitude.
Full-time availability for the duration of the period. more

Conduct initial analysis of customer transactions using internal/external research tools to assess and determine if the transactions seem plausible or if there is reasonable suspicion that the transaction involves money laundering.
Supporting the development and maintenance of an effective automated monitoring system and related KPIs.
Maintaining knowledge of AML risks and regulations... related to AML/ATF regulatory expectations
Ensuring the rules and alerts written for monitoring bank products are appropriately tuned and maintained.
Reviewing systematic Anti-Money-Laundering (AML) alerts generated from the AML transaction monitoring system and determining if transactions occurring are valid Anti-Money Laundering risks.
Performing research considering various AML risk factors and indicators to determine if the alert/case needs to be escalated.
Accurately document the rationale for case closure or escalation as appropriate
Undertake prompt closure of eligible alerts not deemed as unusual or suspicious.
Reviewing financial transactions to identify possible instances of money laundering, suspicious activity, or other criminal activity.
Monitoring transactions for signs of fraud or other illicit activity to help detect patterns of suspicious activity that may require further investigation
Preparation of customer transaction analysis summaries on request. more

To support the Head of Compliance, and the embedded business risk management function to discharge their responsibilities relating to the compliance risk management process as required by relevant regulatory requirements, applicable codes of conduct and minimum standards.
Assist Business Unit (BU) Heads and the embedded business risk management function by providing advisory services to guide... BU Heads in discharging their responsibility to comply with applicable statutory, regulatory and supervisory requirements to:
Protect the reputation of the Bank;
Avoid legal action against the Bank;
Promote a good working relationship with supervisors/regulators; and
Enable the Bank to demonstrate to regulatory authorities and other stakeholders that it is “fit and proper” to undertake its business.
To maintain and develop a thorough understanding of the relevant regulatory requirements applicable to the Bank; thereby facilitating the establishment of a compliance culture.
To provide advice and guidance to the business units. more

Accelerate mass acquisition & drive retention for the WiB customer.
Lead the development & implementation of competitive Marketing Plans and Sales Strategies to grow dfcu’s penetration of the WiB sector and drive up revenues.
Develop and implement strategies to sustainably mobilize and retain deposits.
Design strategies to ensure that customers are experiencing the promised value... propositions and that mechanisms are in place for collecting & utilizing both positive & corrective feedback.
Drive up digital platform utilization amongst WiB customers.
Continuously monitor the quality of the WiB Client loans portfolio by reviewing credit reports and focusing the team on the collection of watch accounts.
Take responsibility for the implementation of risk-management controls and statutory compliance across the WiB Portfolio.
Actively contribute towards the development and implementation of an innovation and digital-transformation strategy that measurably enhances the WiB Sector’s competitive position; ensure improvement projects cost-effectively achieve their desired impacts.
Train and equip the Sector’s staff (including branch representatives) to deliver consistently satisfactory experiences to customers. more

Design, configure, deploy, and maintain the state of the enterprise security for the Core Banking system and related applications
Analysis and resolution of Finacle-related issues which have been escalated from the bank L1 support team during operations and maintain proper documentation/logs for resolution provided.
Coordinate with L3 support and product vendor in case of product... bug/enhancement requirements and follow up with the vendor for early resolution and solution. Provide alternate solutions while pending the final resolution to help the bank continue with the business functions.
Connect24 and Finacle Integrator Support.
Owning all core Banking calls assigned in the service plus system to carry out problem investigation and analysis, follow-up with the respective teams/Infosys and update the status with issue resolution and follow-up for closure.
Knowledge transfer, end users, L1 and L2 team members through organized on-job and off-job training.
Own and document all Customization-Modifications done to the Core Banking system for continuity;
Customization-Modification of existing Customizations, review of new customization requests, design, development and deployment of the same in production upon business confirmation.
Provision of advisory services to the bank on the optimum use of Finacle products.
Bottom-line responsibility for all product issues related to Finacle.
Plan, coordinate and implement security measures to safeguard the Core Banking platform against accidental or unauthorized access or modification to the system.
Schedule, plan and supervise the installation and testing of new products, upgrades, patches or improvements to the Finacle product suite.
Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
Maintains Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; and escalating problems to vendors.
Meets financial requirements by submitting information for budgets; and monitoring expenses.
Customise the Finacle front-end and back-end Functionality
Manage, Configure and optimise FInacle C24 and FI and interface with internal and external applications
Carry out problem investigations and Effectively troubleshoot Finacle Problems
Provide support to Level 1 and Level 2 resources more

Project Planning and Initiation: Define project scope, goals, deliverables, and timelines in collaboration with stakeholders, ensuring alignment with business objectives.
Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, providing regular updates and managing expectations.
Resource Allocation and Management: In collaboration with the... line managers, identify, allocate, and manage resources (team members, budget, tools) to ensure the project’s successful delivery. These resources will form a cross-functional team to ensure project delivery.
Risk and Issue Management: In collaboration with the Bank’s control functions, proactively identify, assess, and mitigate project risks and issues, ensuring minimal disruption to project progress.
Budget and Cost Management: In collaboration with the Bank’s Finance team, monitor project expenses and ensure delivery within the approved budget, while regularly reporting on financial performance.
Waterfall Project Execution: Create and manage detailed project plans, outlining each phase from requirements gathering to deployment, and monitor progress against timelines and milestones.
Agile Project Facilitation: Facilitate agile ceremonies such as daily stand-ups, sprint planning, and retrospectives, ensuring active participation and continuous improvement.
Change Management: Manage scope changes effectively by evaluating impacts on timelines, costs, and resources, and seek necessary approvals for adjustments.
Performance Tracking and Reporting: Track project performance through key metrics, reporting on progress, variances, and project health to stakeholders.
Compliance and Regulatory Adherence: Ensure all project activities adhere to internal policies, industry regulations, and compliance requirements, particularly in banking environments.
Team Leadership and Motivation: Lead and inspire cross-functional teams, fostering collaboration and ensuring clarity of roles and responsibilities.
Vendor and Third-Party Management: Manage relationships and contracts with external vendors and service providers, ensuring timely and quality delivery of services or products.
Post-Implementation Review: Conduct project reviews and retrospectives to capture lessons learned and identify opportunities for future improvement more

Internal Control Assessment: This is responsible for assessing the effectiveness and efficiency of the bank’s internal controls. They review and analyze the policies, procedures, and processes to identify any weaknesses or gaps that may pose risks to the bank’s operations, financial reporting, or regulatory compliance.
Risk Management: Evaluate the bank’s risk management framework and... practices. They identify and assess various risks faced by the bank, such as credit risk, market risk, liquidity risk, operational risk, and compliance risk. They also review the adequacy and implementation of risk mitigation strategies and recommend improvements when necessary.
Risk assessment: Participate in the bi-annual risk assessment process that informs the scope of the audit. Further, prepare the risk assessment on respective audit engagements.
Planning: Document engagement planning work in the audit software.
Compliance Monitoring: Internal auditors ensure compliance with applicable laws, regulations, and internal policies. They review the bank’s operations and transactions to verify adherence to legal and regulatory requirements. This includes monitoring anti-money laundering (AML) and know-your-customer (KYC) procedures, data privacy regulations, consumer protection laws, and other industry-specific regulations.
Communication and Reporting: Communicate their findings and recommendations to management and other stakeholders. They prepare audit reports summarizing their observations, conclusions, and recommendations and submit the Senior Audit Manager for review. They also provide ongoing updates on the status of audit activities and ensure that management takes appropriate actions to address identified issues.
Continuous Improvement: Internal auditors promote continuous improvement within the bank by identifying opportunities for enhancing processes, controls, and risk management practices. They stay updated with industry trends, regulatory changes, and best practices in internal auditing to provide valuable insights and recommendations for enhancing the bank’s overall operations.
Conduct audits either individually or as part of a team to give assurance as to the effectiveness of controls and other risk-mitigating measures.
Performance root cause analysis and develop appropriate recommendations.
Maintain audit files to ensure that audit findings are well supported.
Carry out investigative audits including fraud investigations as assigned from time to time to achieve specified objectives.
Prepare audit working papers to ensure that sufficient and reliable evidence has been gathered as a basis for reporting.
Creation of staff awareness on risk management to minimize operational losses.
Issue Tracking: Follow up on outstanding audit issues and document status updates in the audit software. more

Analysis and resolution of Finacle-related issues which have been escalated from the bank L1 support team during operations and maintain proper documentation/logs for resolution provided.
Coordinate with L3 support and product vendor in case of product bug/enhancement requirements and follow up with the vendor for early resolution and solution. Provide alternate solutions while pending the... final resolution to help the bank continue with the business functions.
Connect24 and Finacle Integrator Support.
Oracle Database Backups and restoration.
Understand the Bank Policy and related product setup in Finacle in liaison with the bank core team to help the bank in product setup.
Owning all core Banking calls assigned in the service plus system to carry out problem investigation and analysis, follow-up with the respective teams/Infosys and update the status with issue resolution and follow-up for closure.
Knowledge transfer to end users, through organized on-job and off-job training.
Document all Customization-Modifications done to the Core Banking system for continuity;
Customization-Modification of existing Customizations, review of new customization requests, design, development and deployment of the same in production upon business confirmation.
Schedule, plan and supervise the installation and testing of new products, upgrades, patches or improvements to the Finacle product suite.
Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
Maintains Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors.
Ensures that Core Banking system and other Banking applications are following the established IT policies, procedures and standards. more

Develop and implement a trade finance strategy that will attract customers in line with the organizational objectives.
Create and share innovative solutions for Trade finance.
Understand trade dynamics to assess market trends, and identify new business opportunities or competitive threats in the region and country. Devise strategies to capture opportunities and grow revenues.
Develop value... propositions that will drive product cross-sell and increase revenues.
Provide leadership and support to the business and risk teams on our working capital offering.
Conduct workshops with industry associations to sell, market and promote trade business.
Identifying and evaluating potential revenue opportunities in new and diverse markets to grow our income.
Ensure adequate pricing of Trade products on a revenue/expense basis and ensure full collection of fees and commissions to grow Trade non-interest income.
Provide transformational leadership of the Trade teams within the Organization.
Develop alternative delivery channels for product delivery and assist the business with marketing initiative and coordination.
Ensure that controls are built into the product delivery process and adhere to guidelines set by internal/external regulators.
Ensure effective product knowledge through training the teams to drive sales growth and revenue and improve the risk environment.
Ensure Credit Policy and process review for continuous improvement of the Trade Finance business. more

Network configurations control and management.
Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Responsible for Network Systems High Availability & Disaster recovery readiness.
Bank IT Data Networks Security by establishing and enforcing policies; and defining and monitoring... access.
Networks Capacity planning, optimization, and management.
Design, deploy, and manage scalable cloud solutions using Microsoft Azure and AWS.
Oversee the deployment of cloud services (IaaS, PaaS, SaaS) tailored to the bank’s needs.
Assess network capacity and scalability needs and plan for future growth in both the network and cloud environments.
Utilize automation tools and scripts to streamline network management and cloud deployment, improving efficiency and reducing human error as well as automation of provisioning of cloud resources.
Bank IT Networks uptime monitoring and performance assurance.
Reporting network operational status by gathering prioritizing information; and managing projects.
Leading Network Systems Incident, problem & requests management.
Carry out preventive and reactive maintenance on all network and communication equipment.
Conduct active penetration tests and discover vulnerabilities in the network.
To prevent external intrusion into the Bank network. more

Reporting to the Head of Operational Risk Management, the role holder will be responsible for implementing the effective functioning of the Operational Risk Management Assurance Framework (ORMAF) within the businesses by ensuring all areas of the bank manage operational risk in a proactive, risk-based and disciplined manner for sustainable value addition to the Bank and its... shareholders.

Promote a strong operational risk management and compliance culture among all staff through training and holding workshops.
Participate in developing strategies to identify, measure, monitor and control operational risk and provide independent oversight over the operational risk management framework.
Review the bank’s operations regularly to achieve effective ORMAF functioning across all units.
Drive ownership of operational risk management down to the Functional/Business Unit level to ensure a timely escalation of significant risks to Management & Board RISCO.
Periodic control testing to ascertain the integrity of the controls in the business or function and to manage actively the portfolio controls, including Generic, and Business KCSAs.
Advise the Business/Function Heads on operational risk issues through the Head of Operational Risk Management. In liaison with the Risk champions at the first line of defence, provide strong governance oversight to ensure that the Business is suitably addressing significant external and internal requirements.
Follow up and ensure that all Internal/External Audit and BOU inspection findings have been fully resolved and that no repeat findings arise in subsequent audits.
Conduct periodic risk-based Function/Business Unit/Branch reviews to monitor how effective their risk management practices are and recommend remedial actions where there are control weaknesses.
Timely circulation of minutes of Mgt RISCO meetings to all members and follow-up on all issues arising from Mgt RISCO meetings and ensure they are actioned within agreed timelines.
Embed risk assessments in all business units, products/services, projects, activities, and new business ventures and support the risk owners in the creation/updating of the respective risk registers while ensuring the escalation of significant risks.
Support the bank’s digital strategy by performing the quality assurance role on bank projects while ensuring any risks/threats to the bank’s technology platforms are proactively identified and advised to the Head of Operational Risk Management or CRO.
Coordination of the bank’s Business Continuity Management activities including review of departmental BCPs, testing of these plans, evacuation drills, call tree testing, etc
Track Operational risk events while keeping a loss database and sharing lessons learnt to reduce Operational losses.
Analyse information and reports to establish trends and consider initiatives to reduce risk. Review trends reported to ensure the effectiveness and adequacy of controls and their alignment with the bank’s operational risk appetite.
Identify income leakage gaps & recommend remedial actions to close the gaps.
Operate within the Operational Risk Management/CRO budget.
Contribute to the reduction of operational losses, not to exceed 0.3% of total revenue. more

Develop and continually expand the target market of Trade and Cash Management products, provide Training and coaching and work actively with relationship managers, Treasury, Technical, Digital and operational retail banking.
Deliver Transactional Banking financial target for the business segment/portfolio assigned.
Initiate and implement customer service best practices and ensure that... internal support is received from other departments for service quality improvements.
Maintaining the highest standards of customer service to maximize the returns from identified relationships and attract new business from targeted customers in terms of the Marketing and Business Development Market Plan
Responsible for product management, financials, volume, trend, and variance analysis for the portfolio.
Actively update and monitor the deal pipeline for growth. Enable business to measure impact and value derived from the revenue Centre.
Maintain adequate pricing of Trade and Cash Management products on a revenue/expense basis and ensure full collection of fees and commissions, whilst growing this revenue line for Revenue maximization.
Identify areas of improvement for existing products and processes and make recommendations.
Support the sector teams to achieve balance sheet growth targets (assets & liabilities)
Support the sector teams Income (interest & non-interest) targets.
Achieve Online banking enrolment targets
Achieve portfolio quality targets more

Develop and continually expand the target market of Trade and Cash Management products, provide Training and coaching and work actively with relationship managers, Treasury, Technical, Digital and operational retail banking.
Deliver Transactional Banking financial target for the business segment/portfolio assigned.
Initiate and implement customer service best practices and ensure that... internal support is received from other departments for service quality improvements.
Maintaining the highest standards of customer service to maximize the returns from identified relationships and attract new business from targeted customers in terms of the Marketing and Business Development Market Plan
Responsible for product management, financials, volume, trend, and variance analysis for the portfolio.
Actively update and monitor the deal pipeline for growth. Enable business to measure impact and value derived from the revenue Centre.
Maintain adequate pricing of Trade and Cash Management products on a revenue/expense basis and ensure full collection of fees and commissions, whilst growing this revenue line for Revenue maximization.
Identify areas of improvement for existing products and processes and make recommendations.
Support the sector teams to achieve balance sheet growth targets (assets & liabilities)
Support the sector teams Income (interest & non-interest) targets.
Achieve Online banking enrolment targets
Achieve portfolio quality targets more

Plan and execute timely and quality standard and ad hoc reviews to identify control gaps and escalate them through the appropriate Control Governance.
Design and perform controls-based snap checks, reviews, revenue assurance, and exception investigations, across all the bank’s key processes.
Liaise with the different stakeholders to create effective design, analysis and remediation of... control measures for gaps identified.
Liaise with the Risk champions to undertake risk identification, assessment, monitoring and reporting through the available tools, and ensure compliance with policies and procedures.
Champion a healthy risk and control culture across the bank through training and awareness as well as advisory and guidance.
Support issue owners to sustainably close all audit (internal and external) findings, to avoid repeat and overdue issues.
Perform root cause analysis for non-fraud incidents and recommend and track remedial actions.
Participate in the review of the policies, procedures, service level, agreements, guidelines and process flows.
Manage a team of assigned officers, maintaining high engagement levels to ensure completion of the work plan.
Monitor the effective implementation of the operational risk framework i.e. loss control, incident management, BCM, and IRM as per the approved risk management framework across the network. more

Relationship Development: Cultivate strong relationships with high-net-worth clients by understanding their financial goals and offering customized solutions.
Portfolio Oversight: Monitor portfolio performance to ensure balance sheet health and revenue growth while identifying cross-selling opportunities.
Business Development: Drive new business through face-to-face engagements and enhance... existing portfolios with value-added services.
Stakeholder Collaboration: Work closely with internal stakeholders to respond swiftly to sales leads and explore synergies across various bank services.
Data Analysis & Client Engagement: Analyze customer and market data to identify expansion opportunities; maintain regular client contact through a structured calling schedule.
Customer Advisory Role: Serve as the primary advisory point for clients, addressing inquiries and liaising with back-office services to enhance client satisfaction.
Lending & Risk Management: Execute annual credit reviews, assist clients with documentation for credit applications, and monitor credit facilities to mitigate risk.
Regulatory Compliance: Conduct needs analyses when onboarding clients, provide full disclosure of services, and maintain accurate records per regulatory requirements.
Team Management: Oversee the Relationship Manager Assistant to ensure portfolio objectives are met effectively.
Market Insights: Identify and share market trends, risks, and opportunities with management to optimize and sustain revenue growth. more