Design, configure, deploy, and maintain the state of the enterprise security for the Core Banking system and related applications
Analysis and resolution of Finacle-related issues which have been escalated from the bank L1 support team during operations and maintain proper documentation/logs for resolution provided.
Coordinate with L3 support and product vendor in case of product bug/enhancement requirements and follow up with the vendor for early resolution and solution. Provide alternate solutions while pending the final resolution to help the bank continue with the business functions.
Connect24 and Finacle Integrator Support.
Owning all core Banking calls assigned in the service plus system to carry out problem investigation and analysis, follow-up with the respective teams/Infosys and update the status with issue resolution and follow-up for closure.
Knowledge transfer, end users, L1 and L2 team members through organized on-job and off-job training.
Own and document all Customization-Modifications done to the Core Banking system for continuity;
Customization-Modification of existing Customizations, review of new customization requests, design, development and deployment of the same in production upon business confirmation.
Provision of advisory services to the bank on the optimum use of Finacle products.
Bottom-line responsibility for all product issues related to Finacle.
Plan, coordinate and implement security measures to safeguard the Core Banking platform against accidental or unauthorized access or modification to the system.
Schedule, plan and supervise the installation and testing of new products, upgrades, patches or improvements to the Finacle product suite.
Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
Maintains Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; and escalating problems to vendors.
Meets financial requirements by submitting information for budgets; and monitoring expenses.
Customise the Finacle front-end and back-end Functionality
Manage, Configure and optimise FInacle C24 and FI and interface with internal and external applications
Carry out problem investigations and Effectively troubleshoot Finacle Problems
Provide support to Level 1 and Level 2 resources