JOB SUMMARY


This role orchestrates processes for Client Management, guaranteeing a smooth and engaging experience for clients. It facilitates execution, collaborates with key stakeholders, and accelerates client preparedness for transactions. Additionally, it aligns the CCIB business with Client Management, addresses existing gaps, and enhances operational efficiency.


Key... Responsibilities


The role encompasses a wide and comprehensive range of responsibilities that are specifically aimed at delivering exceptional and high-quality client service, while also significantly improving operational efficiency. Key duties include orchestrating, coordinating, and managing the complete end-to-end client processes, which ensures a seamless delivery of services and facilitates strong client engagement throughout every stage of the interaction. This role requires close collaboration with Relationship Managers (RMs), Product Sales teams, Operations departments, and other relevant stakeholders to effectively resolve client issues and to identify new opportunities for service enhancement and improvement. It also involves implementing a scalable and client-focused management model that differentiates the level of service based on client tiering, while ensuring that error rates remain minimal and manageable.
A critical aspect of this role is the continuous improvement of operational processes, with a strong focus on increasing overall consistency and efficiency. The position ensures alignment with the Corporate, Commercial & Institutional Banking (CCIB) business priorities through regular and proactive engagement, addressing any potential gaps that may arise, and providing ongoing support and advice on the necessary documentation for lending units. This includes managing the various aspects of client onboarding, conducting thorough due diligence, and overseeing regulatory activities, all while ensuring strict compliance with established policies and procedures.
Maintaining strong and positive client relationships is essential in this position, which involves providing comprehensive account management support, effectively resolving complaints, and advising clients on their documentation requirements. Additionally, the role entails managing the credit documentation processes, coordinating closely with legal and compliance teams, and ensuring the accuracy of data at all times. Facilitating the account opening and channel activation processes for CCIB and Banking and Business Banking (BB) clients is another key responsibility, aimed at ensuring a fast setup and providing excellent service to all clients.
Furthermore, this role includes managing the maintenance of client portfolios, handling past dues and excesses, supporting various financial transactions, and actively participating in business meetings and reviews. Lastly, it involves performing static data maintenance and offboarding activities, ensuring that accurate updates are made and that there is adherence to compliance requirements, all while continuously seeking opportunities for process improvements and promoting best practices within the organization.


Our Ideal Candidate


Minimum Bachelors Degree in relevant field
5-10 yrs of banking experience in with focus on Client Due Diligence/ Client Servicing /client facing operations
Regulatory and Financial Crime Compliance (FCC) knowledge
Good Risk Management knowledge
Good communication skills
Stakeholder management skills
Good documentation and record keeping
Good client Management and Communication skills


Role Specific Technical Competencies


Manage Conduct 
Manage Risk
Manage People
Operational
Process Management
Data Conversion and Reporting
Business / Product Knowledge more

Job Summary


The Exchange Control Team is responsible for adhering to all regulatory processes to maintain our Authorized Dealer’s License and deliver exceptional client service. This includes proactively identifying and implementing compliance activities across Standard Chartered Bank Branches, supporting Banking and Service Delivery Divisions to manage operational risks, and ensuring... transactions align with current rules and regulations. The team also handles well-motivated applications to the South Africa  Reserve Bank (SARB), systematic filing of transaction reports, and administration of the loan reporting system. Key tasks include drawing and processing various transaction reports, responding to SARB inspections, reconciling the Exchange Control mailbox daily, and logging activities in AOM to ensure timely and effective exchange control compliance.


Key Responsibilities


The Exchange Control Team is dedicated to ensuring compliance with exchange control regulations and providing excellent client service. Key responsibilities include proactively following up with clients on expired exchange control applications, assisting clients with exchange control queries and  advice through meetings, telecom conversations, or mail. The team also manages and updates the generic mailbox, ensuring timely follow-up on SARB applications.
By fulfilling these responsibilities, the Exchange Control Team ensures robust exchange control compliance, operational efficiency, and adherence to regulatory standards, thereby safeguarding the bank's financial and reputational integrity.


Client Follow-Up & Assistance


Follow up with clients on expired exchange control applications a month before expiry using a standard spreadsheet.
Assist clients with exchange control queries or advice through meetings, telecom, or mail.
Manage and update the generic mailbox for SARB applications.


Information Management


Load pertinent information to the share drive for team benefit and update it monthly.
Escalate adverse service impacts for Platinum/Hyper care clients as per guidelines.


Strategy & Business Compliance


Ensure exchange control transactions are vetted with Balance of Payments (BOP) categories and reported per regulations within processing times.
Maintain operational BOP system and related systems.
 Ensure integrity of data submitted to SARB via reporting systems.
Submit regulatory reporting requirements for Cash Threshold Report  (CTR)and  International funds transfer (IFTR)  as per procedures.
Manage day-to-day exchange control activities, including pre- and post-vetting and various reporting requirements (CTR, IFTR, BOPCUS)
Governance is maintained through awareness and understanding of regulatory frameworks such as PASA, SARB, and FIC, ensuring compliance. The team governs hubbed activities at the Global Business Centre (GBS), delivers effective governance, challenges stakeholders effectively, and collaborates with local regulators in an open manner.


Skills, Qualifications and Experience


University degree or equivalent.
Relevant managerial/ advisory experience (at least 5 years).
Strong understanding of Exchange Control regulations as well as reporting requirements.
Strong technical understanding of Transactional Banking Products (at least 5 years).
Sound knowledge of SWIFT Message Standards and Cash Management Operation processing systems, especially ISO20022 and Standard Chartered Pay systems
Ability to handle pressure and run meetings effectively 
Quality management and inter-personal skills with the ability to engage and work with others.
High degree of responsibility, integrity and discretion.
High level of control consciousness. 
Ability to handle changing situations, environments and markets.
Excellent communication capability (written and spoken).
Ability to work within a multi-function, multi-discipline team environment with strong influencing and stakeholder management skills. more

Job Summary


The Exchange Control Team is responsible for adhering to all regulatory processes to maintain our Authorized Dealer’s License and deliver exceptional client service. This includes proactively identifying and implementing compliance activities across Standard Chartered Bank Branches, supporting Banking and Service Delivery Divisions to manage operational risks, and ensuring... transactions align with current rules and regulations. The team also handles well-motivated applications to the South Africa  Reserve Bank (SARB), systematic filing of transaction reports, and administration of the loan reporting system. Key tasks include drawing and processing various transaction reports, responding to SARB inspections, reconciling the Exchange Control mailbox daily, and logging activities in AOM to ensure timely and effective exchange control compliance


Key Responsibilities


The Exchange Control Team is dedicated to ensuring compliance with exchange control regulations and providing excellent client service. Key responsibilities include proactively following up with clients on expired exchange control applications, assisting clients with exchange control queries and  advice through meetings, telecom conversations, or mail. The team also manages and updates the generic mailbox, ensuring timely follow-up on SARB applications.
By fulfilling these responsibilities, the Exchange Control Team ensures robust exchange control compliance, operational efficiency, and adherence to regulatory standards, thereby safeguarding the bank's financial and reputational integrity.


Client Follow-Up & Assistance


Follow up with clients on expired exchange control applications a month before expiry using a standard spreadsheet.
Assist clients with exchange control queries or advice through meetings, telecom, or mail.
Manage and update the generic mailbox for SARB applications.


Information Management


Load pertinent information to the share drive for team benefit and update it monthly.
Escalate adverse service impacts for Platinum/Hyper care clients as per guidelines.


Strategy & Business Compliance


Ensure exchange control transactions are vetted with Balance of Payments (BOP) categories and reported per regulations within processing times.
Maintain operational BOP system and related systems.
Process BOPCUS reporting within 48 hours using the vendor system (Synthesis) and manage checksum for accurate reporting.
Ensure integrity of data submitted to SARB via reporting systems.
Perform daily and monthly filing by the 10th day of the following month.
Submit regulatory reporting requirements for Cash Threshold Report  (CTR)and  International funds transfer (IFTR)  as per procedures.
Manage day-to-day exchange control activities, including pre- and post-vetting and various reporting requirements (CTR, IFTR, BOPCUS)
Governance is maintained through awareness and understanding of regulatory frameworks such as PASA, SARB, and FIC, ensuring compliance. The team governs hubbed activities at the Global Business Centre (GBS), delivers effective governance, challenges stakeholders effectively, and collaborates with local regulators in an open manner.


Skills, Qualifications and Experience


University degree or equivalent
At least 3 years relevant managerial experience
Sound knowledge of SWIFT Message Standards and Cash Management Operations processing systems, especially ISO20022 and Pay systems
Ability to handle pressure  effectively 
Good technical understanding of Transactional Banking Products.
Good understanding of Exchange Control regulations as well as reporting requirements.
Good inter-personal skills with the ability to engage and work with others.
High degree of responsibility, integrity and discretion.
High level of control consciousness. 
Ability to handle changing situations, environments and markets.
Excellent communication capability (written and spoken).
Ability to work within a multi-function, multi-discipline team environment with strong influencing and stakeholder management skills. more

Job Summary


Our Field Account Managers (FAM) partner closely with clients at the country level to drive relationship growth and strategy.  They bring deep industry knowledge and develop strong client relationships to understand and uncover specific client needs and advise on customised solutions.  We’re looking for people with strong business acumen and who are adept at negotiating,... communicating with and influencing stakeholders in decision making, by leveraging their deep industry expertise to provide sound advice.


Working as a Standard Chartered Field Account Manager means: 


Being part of a purpose-led global business that focuses on sustainability while maintaining profitable revenues.
Embracing new ideas and agile thinking, encouraging everyone to evolve the way we do business, for the better.
Delivering a broad range of innovative products and services and providing flexibility in building client portfolios.
Experiencing our unique global footprint outcomes and impact.


About our Banking and Coverage team


Banking and Coverage owns and leads the management and development of our Client Relationships globally. Our bankers work across the global network together with our product partners to deliver working capital, financing, trade, cash and markets solutions for our clients. The solutions cover a wide range of products and services from sustainable trade finance to credit derivatives to mergers and acquisitions (M&A) advisory.   


About Corporate & Investment Banking (CIB) 


For more than 170 years we’ve support clients with their transaction banking, financial markets, corporate finance and borrowing needs and provide solutions to nearly 20,000 clients in the world’s fastest-growing economies and most active trade corridors.


Key Responsibilities


Provide outstanding client experiences.
Deliver account management and strategic support.
Lead local client account coverage, partnering closely with Global Account Managers and Cluster and Geographies Account Managers to drive account coverage and growth.
Partner with stakeholders from Product, Operations, Banking and Coverage, to deliver the Corporate and Investment Banking client value proposition.


Skills and Experience


Bachelor’s degree in Banking or Finance preferred.
Ideally 5+ years' experience in Banking, ideally covering Multi-National Corporations (MNCs)  
Product knowledge - Corporate Finance, Markets, Transaction Banking, Sustainable Finance.
Risk management, financial and credit analysis.
Experienced in using and adapting to client behaviors and preferences.
Uses business acumen, negotiation and interpersonal skills.
Knowledge of client onboarding, local market nuances and the regulatory landscape.
Works effectively with ambiguity, in a dynamic environment. more

Job Summary


The role’s principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service.  The jobholder’s responsibility is to... understand these requirements and ensure they are delivered consistently to a high standard.  
The role requires an in-depth understanding of each client’s business model, based on sound industry experience coupled with analysis of the client’s individual needs.  Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of Financing & Securities Services, Operations, Product Management, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements.    
Success factors will include hard targets for retention of existing revenue.  Client satisfaction is a key factor in expanding existing Securities Services relationships and maintaining a strong pipeline of potential new business from existing clients.
Provide back up in the monitoring of all Collective Investment Scheme (CIS) clients’ portfolios, in line with the Capital Markets (Collective Investment Schemes) Regulations, 2023, thereby protecting the interests of the underlying investors. 


Key Responsibilities


Contributes to, and implements, the global client management strategy for Securities Services clients
Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line i.e. ensures upward trend of client satisfaction
Retains existing business and creates opportunities for new business referrals to work alongside with Sales
Be a trusted advisor to the client based on current and future needs to continue to develop the client relationship
Acts as country escalation point for client issues and requests
Strategy
Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients
Works closely with the Relationship Manager to align and understand client strategic growth opportunities for the clients
Ensures consistent levels of service are provided to clients
Thorough understanding of clients and ability to deliver in challenging situations
Business
Achieves targets for revenue retention and defence from existing mandates
Identifies innovative solutions to clients’ requirements, maximising re-use of existing capabilities
Identifies opportunities for growth from existing business and for referrals to work with Sales for new products and services
Monitors competitor service offerings to identify and remediate any gaps
Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business
Ensure query resolution within the agreed timelines with internal and external stakeholders
Conversant with, and due regard for, all procedures and regulations as stipulated by Standard Chartered Bank,Compliance, and the Capital Markets Authority (CMA).
Processes
 Acts as senior escalation point as per the agreed client matrix and takes leading role in managing issues to resolution. 
Personally manages client relationships
Monitors client survey feedback and implements appropriate actions in response
Oversees periodic reviews of service standards and client SLMs.
Manage daily, monthly, quarterly, and annual compliance reporting deliverables to clients. Escalate any non-deliverables to the Trustee, or factors that may impact on the delivery
Provides back up to the Trustee and ensure that all the reports and statements which must be made to the client, CMA and other parties by the Trustee in terms of the regulations are delivered as per the required timelines.
People & Talent 
Builds appropriate culture and values as part of a team
Sets appropriate tone and expectations from country service teams and works in collaboration with risk and control partners.
Attend ongoing training and development.
Risk Management
Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
Assess all findings to establish trends and escalate all issues of a significant nature to the appropriate stakeholders on a timely basis (as and when these occur).
Governance 
Assesses the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
 Advise clients of all new industry developments 
Regulatory & Business Conduct 
Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Key stakeholders
Closely liaises with internal technology and operations teams to define common standards to adopt in managing the operational relationship with clients, under the auspices of the overall client management model
Works closely with Sales and Product Management to define client requirements and prioritise accordingly
Facilitates client meetings with regulators and market infrastructures.
Client engagement as per CMA Regulations and Scheme documentation


Other Responsibilities


Embed Here for good and Group’s brand and values in Kenya [country / Financing & Securities Services business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);


Skills and Experience


Client relationship management skills
Highly developed knowledge of the securities industry
Strong analytical capability
Well-developed influencing skills
Strong stakeholder management skill
Strong drive for results, ability to plan, track and follow through to drive results
Strong programme management skills, attention to detail and diligence in execution
Proven risk management capabilities
Proven experience of managing change
Thorough understanding of complex clients and ability to deliver in challenging situations


Qualifications


Degree in Finance related field
Chartered Institute for Securities & Investment certification (CISI) is an added advantage more

Job Summary

The CEO is responsible for:


Strategic Leadership
Develop, and execute the organization’s long-term strategic plan in line with the Board’s directives.
Lead organizational transformation to adapt to market changes, digital trends, and client needs.
Identify new business opportunities, partnerships, and growth strategies.
Build a strong Brand, market position,... conceptualize business client-focused campaigns and ensure execution of the same. 
Own the service quality and client satisfaction agenda for the organization.
Operational Oversight
Develop and install best-in-class practices for delivering the business proposition to our chosen clients and prospects.
Oversee the daily operations of all business segments and install a robust prospect selection discipline and focusing client acquisition activities of the frontline. This includes identification of right data-sources, prospect identification from internal/external sources, prospect filtering, prospect database management and circulation.
Develop portfolio management tools and practices to meet the objectives of right level of client contact, wallet deepening, cross-sell, and client retention.
Own the digital strategy for the business, including digital on-boarding and other digital alliances.
Liaise with delivery channels and operational areas to ensure quality services to clients.


Key Responsibilities


Financial performance
Achieve business Clients’ segment target growth of Revenues, Assets, Liabilities & profits.
Set and achieve financial goals, including revenue, profit margins, ratios and return on investment.
Oversee budgeting, forecasting and financial reporting to the Board and stakeholders.
Ensure prudent investment of reserves and assets.
Ensure that the sales and distribution strategy is aligned to the agreed model.
Directly manage the performance of channels within the business and work closely with other channels to meet the sales productivity, balance sheet and income targets for the business.
Ensure scorecards for all channels are aligned with the business strategy. 
Risk Management  & Governance
Ensure there is a framework for effective management of Principal Risks in the business and compliance with applicable internal policies, and external laws and regulations.
Responsible for embedding of Enterprise Risk Management Framework and protect the business against other operational risks (Sanctions, reputational risk, miss-selling risk, environmental risk , Treating Clients Fairly, etc) in line with  Policy and Standards, Regulatory Guidelines and Local Legal requirements. 
Act to minimise business loss and audit failures ensuring appropriate focus on issues and resolutions. Accountable to own regulatory audit / inspections.
Ensure effective and efficient operations without sacrifice on control and service quality. Continually look at opportunities for process improvements.
People and Talent
Champion and act as a role model of the organisation’s values and culture and create a culture of operational and service excellence across teams.
Employ, engage, and retain high performance people in line with the agreed business strategy.
Ensure the provision of on-going training & development, and capacity reviews to enable delivery of client outcomes.
Create a motivational and challenging environment for staff which is conducive to innovation and performance with client-centricity in mind.
Set effective metrics and standards, transparently communicating to teams, providing feedback and rewarding staff accordingly.
Regulatory & Business Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the organisation. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Code of Conduct
Display exemplary conduct and lead the organisation to achieve the outcomes set out in the Conduct Principles: Fair Outcome for Clients; Financial Crime Compliance; etc. 
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.


Other Responsibilities


Embed Here for good and Group’s brand and values in Standard Chartered Bancassurance Intermediary LTD Kenya.  Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).


Key stakeholders

External


Insurance Regulatory Authority
Bancassurers Association of Kenya
Customers 
Insurance Services Providers


Internal


All channels/ client segment heads
Corporate Affairs Brand and Marketing
Lending Operations
Conduct & Financial Crime Compliance
Legal 
Finance
Organisational Learning


Skills and Experience


7 years and above of progressive leadership experience with at least 5 years in an executive role in the insurance or financial services sector.
Strong knowledge of insurance products, markets, regulations, and technologies.
Licenced and Certified with all the necessary Accreditations and Memberships.
Leadership skills
Technical Competencies
Sales Productivity/Pipeline Management
Stakeholder management skills


Qualifications


Education: Bachelor’s degree in business, Finance, or related field; master’s degree will be an added advantage.
Membership: Membership with Bancassurance Association of Kenya
Certifications: Certificate of Proficiency in Insurance awarded by the Kenya College of Insurance more

To manage and control all matters relating to charged-off accounts and accounts under litigation for non-performing loans by constantly reviewing collection procedures and ensuring prompt and cost effective recovery actions are taken to maximise prospects of full recovery and executes the collection strategy. To highlight and analyse credit failures in Unsecured Lending and provide lessons learnt... to improve the credit approval process.


Key Responsibilities


Manage the day -to-day collections and or recovery to ensure losses are minimised by the effective implementation of collections and Recoveries strategy.
Review processes within collections and recoveries to identify risk and opportunities to streamline operations, improve service and minimise losses.
Highlight and analyse credit failures to identify ways of improving the credit approval process.
Work with solicitors throughout the litigation process to ensure optimal collection and or recovery with minimal legal cost to the bank.
Maintain and analyse MIS statistical information relating to performance of the accounts and escalate trends for input to Product Development Process.
Legal, regulatory, economic and compliance including the following;
Ensure compliance with the Group’s standard and regulatory requirements pertaining to money laundering and KYC;
Participate in and/or support the Bank’s effort to combat money laundering;
Exercise due care and diligence on matters related to Money laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Strategy
Reduction of net provision through effective collections, minimisation of Credit losses thus impact positively on profitability.
Busines
Contribute to loan process improvement with the following outcomes through lessons learnt;
Improved Service & Customer Retention
Sales Quality
Processes
Monitor and highlight any weaknesses in Underwriting quality through regular feedback to the underwriting team.
Risk Management
Ensuring adherence to laid down Risk Management practices and compliance with Credit and other relevant policies.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Kenya Wealth & Retail Banking (WRB) Collections  to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Serve as a Director of the Board 
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 


Key stakeholders


Internal
Technology & Operations Support - Account Services, Lending Operations
Direct Channels
Credit Analysts – on matters relating to pursuit of collections and default management.
Relationship Managers - on training of staff on front end collections
External
Lawyers 
Insurance companies
Collection system vendors
Third party repossession agencies
Solicitors and Estate agents


Other Responsibilities


Embed Here for good and Group’s brand and values in Kenya Global Support Functions Risk WRB Collections.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.


Skills and Experience


Good negotiation and communication skills
Credit skills
Understads market trends and can interpret impact on the retail portfolio
Full knowledge of retail clients Products 
Good Computer skills with knowledge of the Credit MIS
Strong analytical skills and attention to detail
Basic Project management skills


Qualifications


Graduate with at least one year experience in Credit Preferably Debt Collection more

Key Responsibilities

The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank.


Provide outstanding client experiences. 
Needs to be organised, follow-up leads, complete and record appointments, close customer requests
Support our clients to meet their financial needs, as they progress... through their career and life-stages. 
Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. 
Keep abreast of market trends, new product offerings and the latest campaigns.


The growth metrics measured include:


Portfolio growth
Growth in Product Per Client
Increase in revenue per client
Growth in number of clients
Revenue growth
Cost Management
Service Excellence
Operational Excellence and Compliance


Skills and Experience


Banking knowledge and sales experience.
Excellent communication, interpersonal and relationship building skills.
Ability to learn new products and services quickly.
Market awareness and benchmarking


Qualification


CISI Level 2 
Bancassurance Certification more

Job Summary


Engage New to Bank clients (NTB)  via leads sources like Internal Ecosystem, Supplier & Buy ecosystem, Alliances, targeted lists, online pull and catchment Areas with full range of SME products.
Market, sell and acquire SME New to Bank clients through pro-active and consultative approach and detailed understanding of Customers’ businesses and internal offerings to enhance... revenues and profit.
Acquire clients from industries aligned with SME Banking Strategy
Actively engage with the NTB client during the first 3 months and activate & get the client transacting (payments & Collections) and set up and educate clients on online banking usage. 
Offer best of class services to NTB clients.
Ensure proper handover of the client to Relationship Management team after 3 months.
Ensure NTB clients are taken through the 90-day onboarding journey. 
Ensure NTB accounts are correctly funded as per SME strategy.
Maintain integrity of clients’ account opening documentation
Have need based conversations with clients and ensure integrity of information provided to NTB clients at onboarding.
Solution NTB clients for Assets, Trade, Liabilities and Wealth products.


Key Responsibilities


Strategy
Acquire SME Clients with a vintage of above 3 years; Annual Turnover of Kes 120M to 5B and within the SME focus industries
Processes
Ensure that the Anti-Money Laundering requirements and rules are followed strictly.
Ensure all reasonable steps are taken to verify and identify the customers.
Retain adequate records of identification, account opening and transactions.
Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels.
Maintain raised awareness of Anti-Money Laundering prevention by attending all staff /attending training sessions, through eLearning or any material updates provided by the Bank.
Ensure zero operation loss and effective complaint management.
Ensure strict compliance and are responsible for achieving and maintaining satisfactory audit standard
Risk Management
Ensure meeting clients requirements while ensuring compliance with regulations and controls set by the bank and external regulatory authorities by all staff.
Read, understand, and comply with all provisions of the Group Code of Conduct
Sound knowledge of all aspects of general banking, retail operations and credit operations/deposit, Wealth and lending products/inspection and audit requirements as applicable
Scanning of customers application forms on EOPs through Africa scan solutions (Maker)
Ensure that the Anti-Money Laundering requirements and rules are followed strictly.
Governance
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. 
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.


Key stakeholders


SME Team Leaders and Relationship Managers.
KYC/CDD unit.
Credit Operations.
GBS Managers and staff for customers’ account opening, servicing and administration.
Transactional Banking
Branch Managers
Branch Operations & Service Manager
Team Managers, Employee Banking
Priority Team Leaders and RMs


Skills and Experience


Financial and Business knowledge
SME multi-product knowledge    
Market and competition Knowledge
Communication Skills
Presentation Skills
Sales Skills
Negotiation Skills 


Qualifications


First degree and requisite technical skills gained through professional associations and practical experience.
2-3 years’ experience in Client onboarding/Relationship Management in a financial institution
Good working knowledge of banking products more

Has overall responsibility for the development and execution of the Markets Corporate Sales Strategy for Uganda. Has overall responsibility for the effective management of people, risk & governance, processes, and regulatory compliance across Markets).

Develop and execute a Country Markets Sales strategic plan in Uganda that is coherent and designed to ‘win’ at the country level consistent with... the Global Markets, Markets Sales Strategy within approved risk appetite and portfolio standards. The strategy will cover all corporate segments, and include a robust risk, governance and control framework, and the people plan required to support sustainable delivery with 12-month specifics and a 1-3year view.
Drive Financial Market (FM) Sales initiatives, manage country Financial Market (FM) Sales meetings, manage communication and feedback between Financial Market (FM) Sales and Financial Market (FM) Head, Financial Market (FM) Trading, Commercial, Corporate, and Investment Banking (CCIB) Uganda and other cross-functional stakeholders both in-country as well as outside Uganda.
Drive multiple key country-pair corridors; improve our performance in banking the Cross-border Trade and Investment flows in Uganda.
Accountable for bottom-up investment and business planning for Uganda to the East Africa cluster. more

Job Summary


The Principal, Financial Markets (FM) Corporate Sales is responsible for driving the FM business through sales and product offering to corporate clients towards attainment of the team’s financial targets.


Key Responsibilities


To put a strategy in place for increasing the Bank’s Share of existing client business (FX, Fixed Income, Commodities, Money Market and... Structured Products) for enlarging the current portfolio of corporate clients.
To increase new products and initiatives in the marketplace with the object of improving profitability.
Ensure alertness to risk of money laundering and assist in the Bank’s efforts combating it by adhering to the key principles in relation to: identifying the client, knowing the client, reporting suspicions and safeguarding records
Ensure that necessary steps are taken to address regulatory and internal control guidelines.


Skills and Experience


Market conduct
Risk Management
FX, Rates, MM, Commodity and Credit
Minimum of a Bachelor’s Degree required. 
ACI dealing certification required more

About the Internship Programme

Our 10-week Internship Programme gives you the opportunity to gain first-hand experience working on real-world problems, hone your skills, create lasting relationships, gain insights, and discover your strengths. Throughout the programme, you'll acquire the skills for immediate success, as well as understand what's required for the future as our industry and your... career evolve. A strong performance on the programme could lead to a graduate job offer.

Your programme will also include:


A one-day orientation introduces you to the Bank and your fellow interns 
Four days of classroom instruction to learn more about our products, our business, and our bankers 
On-the-job training and technical seminars to support your learning 
Performance reviews and support of managers, mentors, and buddies  
Presentations by senior management (speaker series) and engagement with executive management 
Networking within the CIB business function and across divisions 
Engaging in community service


Eligibility

We welcome students from all degree disciplines and encourage applicants from diverse backgrounds. We are looking for team players with strong academic and extracurricular achievements, agile multi-taskers able to handle pressure, and analytical minds with strong numeracy and attention to detail.  You need to be a penultimate year student, able to intern in June 2025* and start full-time employment in July 2026. You’ll have the permanent legal right to work in the country you’re applying to.

Exceptions  


For UK and UAE, we consider candidates requiring visa sponsorship for graduate roles. In the UAE, priority is given to UAE nationals. more

Key Responsibilities

The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank through the acquisition of High-Net-Worth Clients (i.e., clients with bankable net worth of above $0.5m) 

The growth metrics measured include:


Grow the number of High Net Worth (HNW) Clients
Growth in Net New... Money (NNM)
Growth in Product per Client
Revenue growth (Increase in Revenue per Client)
Adhere to Bank’s Operational Risk and Compliance processes
Provide outstanding client experiences. 
Organised, follow-up leads, complete and record appointments, close customer requests
Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. 
Keep abreast of market trends, new product offerings and the latest campaigns.


Skills and Experience


Knowledge and experience in providing complex wealth solutions.
Outstanding relationship management skills for affluent and ultra-high clients.
Good understanding of wealth products.
Market awareness and  commercial acumen.
Work in a flexible and agile way.
Courageous, creative, responsive, and trustworthy.
Thrives in an international environment.
Maintains a high standard of personal conduct and lives our valued behaviours.


Qualifications


Chartered Institute for Securities & Investments (CISI) - Level 2
Bancassurance Certification more

The role’s principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service.  The jobholder’s responsibility is to understand these... requirements and ensure they are delivered consistently to a high standard.  Jobholder will also interact strongly with other Business Account Managers (BAMs) regionally to exchange ideas and maintain uniformity across regions.

Manages the most important Financing & Securities Services clients residing in-country
Contributes to, and implements, the global client management strategy for Securities Services clients
Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line i.e. ensures upward trend of client satisfaction
Retains existing business and creates opportunities for new business referrals to work alongside with Sales
Be a trusted advisor to the client based on current and future needs to continue to develop the client relationship
Acts as country escalation point for client issues and requests more

The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank through the acquisition of High-Net-Worth Clients (i.e., clients with bankable net worth of above $0.5m) 

The growth metrics measured include:


Grow the number of High Net Worth (HNW) Clients
Growth in Net New Money (NNM)
Growth in... Product per Client
Revenue growth (Increase in Revenue per Client)
Adhere to Bank’s Operational Risk and Compliance processes
Provide outstanding client experiences. 
Organised, follow-up leads, complete and record appointments, close customer requests
Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. 
Keep abreast of market trends, new product offerings and the latest campaigns.


Skills and Experience


Knowledge and experience in providing complex wealth solutions.
Outstanding relationship management skills for affluent and ultra-high clients.
Good understanding of wealth products.
Market awareness and  commercial acumen.
Work in a flexible and agile way.
Courageous, creative, responsive, and trustworthy.
Thrives in an international environment.
Maintains a high standard of personal conduct and lives our valued behaviours. more

About the programme

A one-day orientation introduces you to the Bank and your fellow interns
Four days of classroom instruction introducing you to our products, our business, and our bankers
On-the-job training and technical seminars to support your learning
Performance reviews and support of managers, mentors, and buddies
Presentations by senior management (speaker series) and engagement... with executive management
Networking within the Treasury business function and across other divisions
Engaging in community service
When you join the Bank in the Treasury team, you’ll join one of the following specialties. You’ll learn more about each during our assessment process to determine which best suits your skills, attributes and interests. more

About the programme

A one-day orientation introduces you to the Bank and your fellow interns
Four days of classroom instruction introducing you to our products, our business, and our bankers
On-the-job training and technical seminars to support your learning
Performance reviews and support of managers, mentors, and buddies
Presentations by senior management (speaker series) and engagement... with executive management
Networking within the Treasury business function and across other divisions
Engaging in community service
When you join the Bank in the Treasury team, you’ll join one of the following specialties. You’ll learn more about each during our assessment process to determine which best suits your skills, attributes and interests. more

About the Internship Programme

Our 10-week Internship Programme gives you the opportunity to gain first-hand experience working on real-world problems, hone your skills, create lasting relationships, gain insights, and discover your strengths. Throughout the programme, you'll acquire the skills for immediate success, as well as understand what's required for the future as our industry and your... career evolve. A strong performance on the programme could lead to a graduate job offer.

Your programme will also include:


A one-day orientation introduces you to the Bank and your fellow interns 
Four days of classroom instruction to learn more about our products, our business, and our bankers 
On-the-job training and technical seminars to support your learning 
Performance reviews and support of managers, mentors, and buddies  
Presentations by senior management (speaker series) and engagement with executive management 
Networking within the CIB business function and across divisions 
Engaging in community service


Eligibility

We welcome students from all degree disciplines and encourage applicants from diverse backgrounds. We are looking for team players with strong academic and extracurricular achievements, agile multi-taskers able to handle pressure, and analytical minds with strong numeracy and attention to detail.  You need to be a penultimate year student, able to intern in June 2025* and start full-time employment in July 2026. You’ll have the permanent legal right to work in the country you’re applying to.

Exceptions  



For UK and UAE, we consider candidates requiring visa sponsorship for graduate roles. In the UAE, priority is given to UAE nationals. more

About the programme

You’ll explore and learn about our various teams, and what drives our Wealth and Retail Banking (WRB) business. You’ll learn about our product offerings, how we position them in the market, and the processes and strategies behind them. Your learning will cover different segments, products and channels and how we manage customer experience. You’ll also experience the... importance of cross-bank collaboration, to deliver projects and programmes.

What you’ll do over 18 months

You will be supported and launched into a banking career on a global scale through our 18-month graduate programme. During our induction, you’ll meet peers and senior executives from across the Bank, creating networks that will support your career growth.



Our training programme will enable you to develop your technical, business, and interpersonal skills. You’ll get real-world simulations and case studies that will make our training come alive. Future skill development is a key priority across the programme and your career development, as we're committed to changing the way banking works for the better.



You’ll spend the first 12 months rotation in distribution/front-line followed by three rotations across a combination of Digital, Product and / or Segment based business areas on your preference/business demand. The final rotation will last six months and will help you understand our products in detail. It’s your opportunity to find the team you fit into best and begin your Standard Chartered career.

Your career progression

In addition to continuous learning opportunities, you’ll be given early responsibilities and be able to make extensive connections across different teams, including:


Affluent
Wealth Management
Personal Banking
Data & Analytics
Digital Banking


Eligibility


We welcome students from all degree disciplines and encourage applicants from diverse backgrounds.  
We’re looking for team players with excellent academic achievements and extracurricular activities, agile multi-taskers who can handle pressure, analytical minds with numeracy and attention to detail, and those who are adept at building relationships and striving towards goals. 
Final year students, able to start July 2025
Permanent legal right to work in the country you’re applying to 


Exceptions

•    UK and UAE, we consider candidates requiring visa sponsorship. In the UAE, priority is given to UAE nationals. more

Key Responsibilities

Strategy:


Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team 


Business:


Operates in a continuous improvement model and can identify opportunities to improve processes and systems
Identify cross-sell... opportunities 
Operates in a productive and efficient manner to ensure faster turnaround times for revenue realization
Participate in Post implementation Surveys / Executes against framework to obtain testimonials from clients
Effectively participate and contribute towards the tactical global implementation strategy
Share client testimonials and constructive client feedback with team lead / delegate


Processes:


Implement Transaction Banking's Cash & Trade product suite at a Global / Regional level.
Work closely with internal partners across Global Implementation, Technical Integration, Product Management.
Utilize Project Management tools following Implementation discipline and methodology .
Runs end-to-end client training, including preparation of materials and coordination of logistics.
Effectively participate and contribute towards the tactical solutions.
Adequately manages implementation for key client deals.
Participate in Governance calls with internal stakeholders to ensure positive outcomes (deal closures, drops, next action items etc.).


Help drive post implementation activities, including:


Post Implementation Surveys / client testimonials.
Sharing constructive client feedback with Regional / Country Implementation Head and/or Senior / Global Implementation Manager.
Collaborate on RFP/RFI responses for the implementation component as part of the Deal team.
Participate on solution design discussions with Sales, Product Management, Product Development, Channel Management, Technology and Operational s teams .
Perform review of the deal handover, validate requirements, deal size, and expected revenue .
Assist with client relationships development to ensure the products and services remains aligned to client needs.
Help provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.
Project Management of the end-to-end implementation cycle .
Ensure seamlessly transition the implemented product and services to service teams for business as usual client servicing.


Risk Management:


Complies with data management framework for Implementation Project Management system.
Adherence to all local regulatory, legal and compliance requirements.
Adherence to all bank’s policy and standards.


Governance:


Properly execute implementation governance controls.
Proactive risk management; includes delivery + operational risks.


Skills


Application Programming Interfaces (API)    
Client Experience, Behaviours and Preferences    
Operational Risk    
Change / Project Management    
System and Technology Integration    
Communication & Presentation Skills    
Stakeholder Management    
Strategic Thinking    


Qualifications and Experience


Banking and finance industry experience or similar industry.
Experience in Client Implementation with strong delivery focus.
Has project management disciplines.
Knowledge in API, system and technology integrations, and Transaction Banking products is a plus.
Problem-solver with excellent attention to detail.
Excellent written and verbal communication skills, including presentation skills.
PMP certification / Prince 2 or equivalent Project Management Certification is a plus. more