The role’s principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service.  The jobholder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard.  Jobholder will also interact strongly with other Business Account Managers (BAMs) regionally to exchange ideas and maintain uniformity across regions.

Manages the most important Financing & Securities Services clients residing in-country
Contributes to, and implements, the global client management strategy for Securities Services clients
Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line i.e. ensures upward trend of client satisfaction
Retains existing business and creates opportunities for new business referrals to work alongside with Sales
Be a trusted advisor to the client based on current and future needs to continue to develop the client relationship
Acts as country escalation point for client issues and requests