Key Responsibilities

Strategy:


Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team 


Business:


Operates in a continuous improvement model and can identify opportunities to improve processes and systems
Identify cross-sell opportunities 
Operates in a productive and efficient manner to ensure faster turnaround times for revenue realization
Participate in Post implementation Surveys / Executes against framework to obtain testimonials from clients
Effectively participate and contribute towards the tactical global implementation strategy
Share client testimonials and constructive client feedback with team lead / delegate


Processes:


Implement Transaction Banking's Cash & Trade product suite at a Global / Regional level.
Work closely with internal partners across Global Implementation, Technical Integration, Product Management.
Utilize Project Management tools following Implementation discipline and methodology .
Runs end-to-end client training, including preparation of materials and coordination of logistics.
Effectively participate and contribute towards the tactical solutions.
Adequately manages implementation for key client deals.
Participate in Governance calls with internal stakeholders to ensure positive outcomes (deal closures, drops, next action items etc.).


Help drive post implementation activities, including:


Post Implementation Surveys / client testimonials.
Sharing constructive client feedback with Regional / Country Implementation Head and/or Senior / Global Implementation Manager.
Collaborate on RFP/RFI responses for the implementation component as part of the Deal team.
Participate on solution design discussions with Sales, Product Management, Product Development, Channel Management, Technology and Operational s teams .
Perform review of the deal handover, validate requirements, deal size, and expected revenue .
Assist with client relationships development to ensure the products and services remains aligned to client needs.
Help provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.
Project Management of the end-to-end implementation cycle .
Ensure seamlessly transition the implemented product and services to service teams for business as usual client servicing.


Risk Management:


Complies with data management framework for Implementation Project Management system.
Adherence to all local regulatory, legal and compliance requirements.
Adherence to all bank’s policy and standards.


Governance:


Properly execute implementation governance controls.
Proactive risk management; includes delivery + operational risks.


Skills


Application Programming Interfaces (API)    
Client Experience, Behaviours and Preferences    
Operational Risk    
Change / Project Management    
System and Technology Integration    
Communication & Presentation Skills    
Stakeholder Management    
Strategic Thinking    


Qualifications and Experience


Banking and finance industry experience or similar industry.
Experience in Client Implementation with strong delivery focus.
Has project management disciplines.
Knowledge in API, system and technology integrations, and Transaction Banking products is a plus.
Problem-solver with excellent attention to detail.
Excellent written and verbal communication skills, including presentation skills.
PMP certification / Prince 2 or equivalent Project Management Certification is a plus.