Develop and implement strategies to grow the merchant acquiring portfolio
Identify and onboard new merchants, ensuring proper setup and training on POS terminals, e-commerce solutions.
Maage and deepen relationships with existing merchants to increase transaction volumes.
Monitor merchant activity and ensure effective risk management.
Drive revenue growth through strategic partnerships and... new digital payment solutions.
Monitor market trends and competitor activity to enhance the bank’s acquiring solutions.
Ensure timely commission payments to and from agents.
Recruit and supervise agents, ensuring compliance with SLAs.
Provide operational support to enhance agent performance and activity
Lead and direct sales teams to drive uptake and utilization of school fee payment solutions more

Build relationships with the bank’s customers and maintain good disposition towards all customers to ensure the bank retains the existing accounts.
Identify service improvement opportunities through interaction with customers.
Resolve customer complaints and issues and seek feedback on service quality and customer satisfaction levels
Attend to all customer needs and instructions such... account opening, ATM card request and renewals, cheque book requests, enquiries such as standing orders, instant statement, stop cheque payments, account closure, fund transfers-TTS, EFTS, RTGS, etc. while ensuring compliance to bank policies
Manage access to the customer service desk such that access is restricted to prospective account holders to prevent leakage of information to strangers.
Identify customer needs and proactively seek to provide products/service to meet the identified needs.
Reactivate dormant accounts.
Assist clients in applying and issuing for counter leaves and bankers’ cheques as and when they visit the branch and preparing confirmation letters for customers
Cross sell different bank products like bancassurance and source new business both digital banking and insurance from walk in clients
Pick up cheque books and ATM cards from KYC/ Data department and issue them to customers.
Monitor that all accounts opened are CDD/KYC complaint more

Review the delinquent files thoroughly to ascertain the causes of the default and recommend remedial action, within pre-determined policy rules and laid down strategies.
Recommend accounts to be transferred to external lawyers an outsourcing of a debt.
Advise and organize customer -bank meetings for accounts that are out of order.
Make recovery or demand calls to defaulting clients and... document details
Issue demand and default notices to the defaulting clients.
Submit weekly reports on accounts in portfolio to Team Leader Collections & Recoveries.
Prepare and submit recovery call reports on a weekly basis.
Prepare settlement and payment memos for clients and services providers
Visit collaterals, business premises of defaulting clients and prepare collateral visit reports
Prepare remedial requests from defaulting clients and update the facility documentation and securities.
Update all clients’ files with the relevant recovery efforts and respond to customer complaints.
Carry out revaluation of properties before disposal and work with external collectors to recover from defaulting clients. more

Develop and implement a robust sales strategy for banking products
Identify market opportunities and create sales plans to target specific customer segments.
Analyze market trends and competitor activity to refine the sales approach.

Acquisition of profitable new clients to achieve defined sales targets in liabilities and assets to grow market share in line with the bank’s strategic direction.
Grow and develop a clean customer Data Base in line with the overall objectives and targets of the Bank by compiling monthly, quarterly and annual reports for the purposes of measuring growth against the target.

Develop and maintain strong relationships with corporate, institutional, and individual clients.
Understand clients’ business needs and risk profiles to recommend appropriate treasury solutions.
Actively market and sell treasury products (foreign exchange, fixed income, etc.) to potential and existing clients.
Provide market insights and advisory services to clients, assisting them in... navigating currency, interest rate, and liquidity risks.
Monitor global financial markets and provide clients with timely updates on economic trends, currency, and interest rate movements.
Execute client trades accurately and ensure best execution practices.
Coordinate with trading desks to secure competitive pricing and manage transaction flows.
Identify cross-selling opportunities with other departments to enhance client relationships and business turnover.
Conduct on-site sales and service meetings with clients to understand their needs and offer tailored hedging solutions.
Organize and lead client training sessions, ensuring they are well-informed about treasury products and services.
Actively contribute to the development of marketing and training materials. more

Develop and implement a robust sales strategy for banking products
Identify market opportunities and create sales plans to target specific customer segments.
Analyze market trends and competitor activity to refine the sales approach.

Acquisition of profitable new clients to achieve defined sales targets in liabilities and assets to grow market share in line with the bank’s strategic direction.
Grow and develop a clean customer Data Base in line with the overall objectives and targets of the Bank by compiling monthly, quarterly and annual reports for the purposes of measuring growth against the target.

Develop and maintain strong relationships with corporate, institutional, and individual clients.
Understand clients’ business needs and risk profiles to recommend appropriate treasury solutions.
Actively market and sell treasury products (foreign exchange, fixed income, etc.) to potential and existing clients.
Provide market insights and advisory services to clients, assisting them in... navigating currency, interest rate, and liquidity risks.
Monitor global financial markets and provide clients with timely updates on economic trends, currency, and interest rate movements.
Execute client trades accurately and ensure best execution practices.
Coordinate with trading desks to secure competitive pricing and manage transaction flows.
Identify cross-selling opportunities with other departments to enhance client relationships and business turnover.
Conduct on-site sales and service meetings with clients to understand their needs and offer tailored hedging solutions.
Organize and lead client training sessions, ensuring they are well-informed about treasury products and services.
Actively contribute to the development of marketing and training materials. more

Develop and implement a robust sales strategy for banking products
Identify market opportunities and create sales plans to target specific customer segments.
Analyze market trends and competitor activity to refine the sales approach.

Acquisition of profitable new clients to achieve defined sales targets in liabilities and assets to grow market share in line with the bank’s strategic direction.
Grow and develop a clean customer Data Base in line with the overall objectives and targets of the Bank by compiling monthly, quarterly and annual reports for the purposes of measuring growth against the target.

Develop and maintain strong relationships with corporate, institutional, and individual clients.
Understand clients’ business needs and risk profiles to recommend appropriate treasury solutions.
Actively market and sell treasury products (foreign exchange, fixed income, etc.) to potential and existing clients.
Provide market insights and advisory services to clients, assisting them in... navigating currency, interest rate, and liquidity risks.
Monitor global financial markets and provide clients with timely updates on economic trends, currency, and interest rate movements.
Execute client trades accurately and ensure best execution practices.
Coordinate with trading desks to secure competitive pricing and manage transaction flows.
Identify cross-selling opportunities with other departments to enhance client relationships and business turnover.
Conduct on-site sales and service meetings with clients to understand their needs and offer tailored hedging solutions.
Organize and lead client training sessions, ensuring they are well-informed about treasury products and services.
Actively contribute to the development of marketing and training materials. more

Develop and implement a robust sales strategy for banking products
Identify market opportunities and create sales plans to target specific customer segments.
Analyze market trends and competitor activity to refine the sales approach.

Acquisition of profitable new clients to achieve defined sales targets in liabilities and assets to grow market share in line with the bank’s strategic direction.
Grow and develop a clean customer Data Base in line with the overall objectives and targets of the Bank by compiling monthly, quarterly and annual reports for the purposes of measuring growth against the target.

Develop and maintain strong relationships with corporate, institutional, and individual clients.
Understand clients’ business needs and risk profiles to recommend appropriate treasury solutions.
Actively market and sell treasury products (foreign exchange, fixed income, etc.) to potential and existing clients.
Provide market insights and advisory services to clients, assisting them in... navigating currency, interest rate, and liquidity risks.
Monitor global financial markets and provide clients with timely updates on economic trends, currency, and interest rate movements.
Execute client trades accurately and ensure best execution practices.
Coordinate with trading desks to secure competitive pricing and manage transaction flows.
Identify cross-selling opportunities with other departments to enhance client relationships and business turnover.
Conduct on-site sales and service meetings with clients to understand their needs and offer tailored hedging solutions.
Organize and lead client training sessions, ensuring they are well-informed about treasury products and services.
Actively contribute to the development of marketing and training materials. more

Check and confirm that guards deployed across the business are adequately equipped and have valid IDs and other required
Draw up fraud activity workplans and review fraud policies and procedures, from time to time to ensure any gap that can expose the bank is identified and controls put in place to mitigate losses.
To develop and implement action plans for detecting fraud in the Bank by... working closely with other stakeholders to analyze cases of money laundering, forgeries, and legal claims.
Develop and implement fraud prevention strategies and processes necessary to minimize the risk of illegal financial cases within the Bank.
Supervise and conduct analysis of financial records, bank accounts and internal accounts, and various other business data to identify financial irregularities.
Identify suspicious fraudulent transactions and cases by reviewing systems, products and processes and advise management accordingly.
Review debit cards and credit card customer complaints and card transactions referred to Fraud & Security Office by the Call Centre Team, investigate to resolve the issues and advise management accordingly.
Identify cases of theft and unauthorized usage of credit and debit cards, investigate and share with management recommendations thereafter.
Examine data using analytical skills for any fraudulent activity to brainstorm on the new techniques to help prevent future fraudulent activities.
Investigate fraud incidences and cases referred to Fraud & Security Unit e.g. Card Frauds, Internet and Mobile Money suspected frauds and cyber related frauds in the Bank.
Follow through fraud investigation report recommendations with the relevant stakeholders for closure.
Assist Manager Fraud & Security in arranging for Bankwide fraud and security awareness trainings including inductions as and when required.
Assist and identify frauds and security risks that are likely to impact bank’s operations and appropriately advise the bank on mitigation measures as well as follow up and coordinate investigation of all the reported cases (fraud) in which the bank has interest.
Conduct Fraud & Security Risk Assessments as and when required.
In the absence of the security officers, manage the Biometric access system through; configuring staff at branch level as well as Head office and monitor, track their movement in and out of the building, to ensure access/restriction to the offices/ certain areas such as CMU and adjust the existing configured staff from the system (deletions/additions).
In the absence of security officers, monitor CCTV Cameras and guarantee that they are properly positioned clearly and making proper recordings retrieve CCTV images upon request and monitor movements in and around the premises including the transactions in ATMs.
Participate in contingency planning and rescue of persons in emergency, especially in the most unlikely event of an occurrence of a fire outbreak and any other emergencies.
In liaison with the administration, develop the asset inventory checklist to be able to ascertain the specific range of Bank assets held and used at the branch.
Carry out general surveillance in and around the bank during and after working hours to curtail any imminent threats of attack against the bank that might be detrimental to the daily operations.
Ensure confidentiality in handling the banks operation, guarding against information leakage by way of documents being accessed by unauthorized persons both and branch and head office.
Formulation of monthly reports for Fraud and Security as well as ad hoc reports as the situation may demand.
Execution of process 1st line of defence reviews on Fraud / Security controls monthly.
Review of new products /operational processes across the Bank, ensuring Fraud / Security controls where need be are well embedded.
Execution of RCSA and KPI processes and RCSA re-engineering on a regular basis.
Work with legal counsels, law enforcement agencies and other relevant players in the industry, to develop and execute plans for the resolution of fraud cases.
To develop a training schedule for fraud awareness for all staff of the Bank.
Ensure that members of staff maintain a high level of integrity while carrying out their duties.
Conduct negotiations and facilitate the process of recovery of lost resources.
To develop a list of all investigated cases and results of analysis and lessons learned to mitigate future reoccurrences.
Conduct research and attend educational programs to update professional knowledge.
Appear in courts of law to testify as witness, then also to present evidence to back up testimony.
Come up with recommendations for all investigated cases, to ensure the closing of any gaps, to avoid re occurrence of similar incidents.
Compile a monthly report for Security and Fraud incidents. more

Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
Assist the Project Managers in developing and managing detailed project plans, including schedules, scope definition, cost estimates, resource plans, communication plans, risk mitigation plans, and issue resolution plans in collaboration with stakeholders ensuring alignment... with organizational strategic objectives.
Develop and maintain the project library, filing, recording and reporting systems.
Documentation & Reporting: maintain comprehensive project documentation and ensure that all information is up to date and easily accessible throughout the project lifecycle.
Budget and Cost Management: monitor project expenses to ensure project delivery within the approved budget in collaboration with the Bank Finance team.
Risk and Issue Management: in collaboration with the Bank’s control functions, proactively identify, assess, and mitigate project risks and issues risks including their appropriate escalation and contingency management to minimize disruption to project progress.
Stakeholder Management: build and maintain strong relationships with internal and external stakeholders acting as the primary liaison, provide regular updates and manage expectations.
Post-Implementation Review: conduct project reviews to evaluate project success, assess the outcomes, and identify lessons learned for future projects. more

Check and confirm that guards deployed across the business are adequately equipped and have valid IDs and other required
Draw up fraud activity workplans and review fraud policies and procedures, from time to time to ensure any gap that can expose the bank is identified and controls put in place to mitigate losses.
To develop and implement action plans for detecting fraud in the Bank by... working closely with other stakeholders to analyze cases of money laundering, forgeries, and legal claims.
Develop and implement fraud prevention strategies and processes necessary to minimize the risk of illegal financial cases within the Bank.
Supervise and conduct analysis of financial records, bank accounts and internal accounts, and various other business data to identify financial irregularities.
Identify suspicious fraudulent transactions and cases by reviewing systems, products and processes and advise management accordingly.
Review debit cards and credit card customer complaints and card transactions referred to Fraud & Security Office by the Call Centre Team, investigate to resolve the issues and advise management accordingly.
Identify cases of theft and unauthorized usage of credit and debit cards, investigate and share with management recommendations thereafter.
Examine data using analytical skills for any fraudulent activity to brainstorm on the new techniques to help prevent future fraudulent activities.
Investigate fraud incidences and cases referred to Fraud & Security Unit e.g. Card Frauds, Internet and Mobile Money suspected frauds and cyber related frauds in the Bank.
Follow through fraud investigation report recommendations with the relevant stakeholders for closure.
Assist Manager Fraud & Security in arranging for Bankwide fraud and security awareness trainings including inductions as and when required.
Assist and identify frauds and security risks that are likely to impact bank’s operations and appropriately advise the bank on mitigation measures as well as follow up and coordinate investigation of all the reported cases (fraud) in which the bank has interest.
Conduct Fraud & Security Risk Assessments as and when required.
In the absence of the security officers, manage the Biometric access system through; configuring staff at branch level as well as Head office and monitor, track their movement in and out of the building, to ensure access/restriction to the offices/ certain areas such as CMU and adjust the existing configured staff from the system (deletions/additions).
In the absence of security officers, monitor CCTV Cameras and guarantee that they are properly positioned clearly and making proper recordings retrieve CCTV images upon request and monitor movements in and around the premises including the transactions in ATMs.
Participate in contingency planning and rescue of persons in emergency, especially in the most unlikely event of an occurrence of a fire outbreak and any other emergencies.
In liaison with the administration, develop the asset inventory checklist to be able to ascertain the specific range of Bank assets held and used at the branch.
Carry out general surveillance in and around the bank during and after working hours to curtail any imminent threats of attack against the bank that might be detrimental to the daily operations.
Ensure confidentiality in handling the banks operation, guarding against information leakage by way of documents being accessed by unauthorized persons both and branch and head office.
Formulation of monthly reports for Fraud and Security as well as ad hoc reports as the situation may demand.
Execution of process 1st line of defence reviews on Fraud / Security controls monthly.
Review of new products /operational processes across the Bank, ensuring Fraud / Security controls where need be are well embedded.
Execution of RCSA and KPI processes and RCSA re-engineering on a regular basis.
Work with legal counsels, law enforcement agencies and other relevant players in the industry, to develop and execute plans for the resolution of fraud cases.
To develop a training schedule for fraud awareness for all staff of the Bank.
Ensure that members of staff maintain a high level of integrity while carrying out their duties.
Conduct negotiations and facilitate the process of recovery of lost resources.
To develop a list of all investigated cases and results of analysis and lessons learned to mitigate future reoccurrences.
Conduct research and attend educational programs to update professional knowledge.
Appear in courts of law to testify as witness, then also to present evidence to back up testimony.
Come up with recommendations for all investigated cases, to ensure the closing of any gaps, to avoid re occurrence of similar incidents.
Compile a monthly report for Security and Fraud incidents. more

Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
Assist the Project Managers in developing and managing detailed project plans, including schedules, scope definition, cost estimates, resource plans, communication plans, risk mitigation plans, and issue resolution plans in collaboration with stakeholders ensuring alignment... with organizational strategic objectives.
Develop and maintain the project library, filing, recording and reporting systems.
Documentation & Reporting: maintain comprehensive project documentation and ensure that all information is up to date and easily accessible throughout the project lifecycle.
Budget and Cost Management: monitor project expenses to ensure project delivery within the approved budget in collaboration with the Bank Finance team.
Risk and Issue Management: in collaboration with the Bank’s control functions, proactively identify, assess, and mitigate project risks and issues risks including their appropriate escalation and contingency management to minimize disruption to project progress.
Stakeholder Management: build and maintain strong relationships with internal and external stakeholders acting as the primary liaison, provide regular updates and manage expectations.
Post-Implementation Review: conduct project reviews to evaluate project success, assess the outcomes, and identify lessons learned for future projects. more

Check and confirm that guards deployed across the business are adequately equipped and have valid IDs and other required
Draw up fraud activity workplans and review fraud policies and procedures, from time to time to ensure any gap that can expose the bank is identified and controls put in place to mitigate losses.
To develop and implement action plans for detecting fraud in the Bank by... working closely with other stakeholders to analyze cases of money laundering, forgeries, and legal claims.
Develop and implement fraud prevention strategies and processes necessary to minimize the risk of illegal financial cases within the Bank.
Supervise and conduct analysis of financial records, bank accounts and internal accounts, and various other business data to identify financial irregularities.
Identify suspicious fraudulent transactions and cases by reviewing systems, products and processes and advise management accordingly.
Review debit cards and credit card customer complaints and card transactions referred to Fraud & Security Office by the Call Centre Team, investigate to resolve the issues and advise management accordingly.
Identify cases of theft and unauthorized usage of credit and debit cards, investigate and share with management recommendations thereafter.
Examine data using analytical skills for any fraudulent activity to brainstorm on the new techniques to help prevent future fraudulent activities.
Investigate fraud incidences and cases referred to Fraud & Security Unit e.g. Card Frauds, Internet and Mobile Money suspected frauds and cyber related frauds in the Bank.
Follow through fraud investigation report recommendations with the relevant stakeholders for closure.
Assist Manager Fraud & Security in arranging for Bankwide fraud and security awareness trainings including inductions as and when required.
Assist and identify frauds and security risks that are likely to impact bank’s operations and appropriately advise the bank on mitigation measures as well as follow up and coordinate investigation of all the reported cases (fraud) in which the bank has interest.
Conduct Fraud & Security Risk Assessments as and when required.
In the absence of the security officers, manage the Biometric access system through; configuring staff at branch level as well as Head office and monitor, track their movement in and out of the building, to ensure access/restriction to the offices/ certain areas such as CMU and adjust the existing configured staff from the system (deletions/additions).
In the absence of security officers, monitor CCTV Cameras and guarantee that they are properly positioned clearly and making proper recordings retrieve CCTV images upon request and monitor movements in and around the premises including the transactions in ATMs.
Participate in contingency planning and rescue of persons in emergency, especially in the most unlikely event of an occurrence of a fire outbreak and any other emergencies.
In liaison with the administration, develop the asset inventory checklist to be able to ascertain the specific range of Bank assets held and used at the branch.
Carry out general surveillance in and around the bank during and after working hours to curtail any imminent threats of attack against the bank that might be detrimental to the daily operations.
Ensure confidentiality in handling the banks operation, guarding against information leakage by way of documents being accessed by unauthorized persons both and branch and head office.
Formulation of monthly reports for Fraud and Security as well as ad hoc reports as the situation may demand.
Execution of process 1st line of defence reviews on Fraud / Security controls monthly.
Review of new products /operational processes across the Bank, ensuring Fraud / Security controls where need be are well embedded.
Execution of RCSA and KPI processes and RCSA re-engineering on a regular basis.
Work with legal counsels, law enforcement agencies and other relevant players in the industry, to develop and execute plans for the resolution of fraud cases.
To develop a training schedule for fraud awareness for all staff of the Bank.
Ensure that members of staff maintain a high level of integrity while carrying out their duties.
Conduct negotiations and facilitate the process of recovery of lost resources.
To develop a list of all investigated cases and results of analysis and lessons learned to mitigate future reoccurrences.
Conduct research and attend educational programs to update professional knowledge.
Appear in courts of law to testify as witness, then also to present evidence to back up testimony.
Come up with recommendations for all investigated cases, to ensure the closing of any gaps, to avoid re occurrence of similar incidents.
Compile a monthly report for Security and Fraud incidents. more