Review the delinquent files thoroughly to ascertain the causes of the default and recommend remedial action, within pre-determined policy rules and laid down strategies.
Recommend accounts to be transferred to external lawyers an outsourcing of a debt.
Advise and organize customer -bank meetings for accounts that are out of order.
Make recovery or demand calls to defaulting clients and document details
Issue demand and default notices to the defaulting clients.
Submit weekly reports on accounts in portfolio to Team Leader Collections & Recoveries.
Prepare and submit recovery call reports on a weekly basis.
Prepare settlement and payment memos for clients and services providers
Visit collaterals, business premises of defaulting clients and prepare collateral visit reports
Prepare remedial requests from defaulting clients and update the facility documentation and securities.
Update all clients’ files with the relevant recovery efforts and respond to customer complaints.
Carry out revaluation of properties before disposal and work with external collectors to recover from defaulting clients.