Manage the end-to-end project implementation of new card schemes like VISA and enhancement of existing card schemes like UPI.
Recruitment of profitable new business and establishment, management, and development of long-term, profitable relationships, ensuring the provision of first-class customer service and maximizing business opportunities for card products to achieve key objectives and... goals.
Champion card products development, enhancements, and new features/functionality that deliver best-in-class solutions, leading to optimum customer service, quality, accuracy, and responsiveness.
Act as an enabler to branch staff, especially Branch Officers/Customer Service Champions, by providing them with the tools and information needed to optimise card issuance, sales, and card usage via ATMs.
Monitor sales performance on a daily, weekly and monthly basis and provide expected results and reports to management.
Develop and recommend new policies, as well as revisions to existing ones, such as standard operating procedures and internal guidelines—in relation to the card business and products, while ensuring 100% compliance.
Manage projects within the approved methodology, time scale and budget, meeting bank’s standard for audit, compliance and financial reporting.
Manage assigned new and enhanced products throughout their development life cycle to meet client-specific requirements.
Train staff, customers and other stakeholders on products, services and delivery strategies.
Ensure compliance to all Visa and other card schemes provider’s standards.
Ensure 90% transaction success rate of all card transactions.
Perform quality of service field checks on key merchants and all branches to assess their service experience and address identified service gaps. Coordinate with frontline teams and the Contact Centre to ensure quick customer responses and drive high levels of customer satisfaction.
Continuously scan the business environment for new opportunities or threats and act appropriately.
Monitor competitor banks in the market, staying abreast of their new product offerings and service developments, assessing the threat to our business and planning remedial actions to maintain a competitive edge in customer experience while transacting at merchants, e-commerce, ATMs, and within the card business nationwide.
Stakeholder management of the card schemes and all partners/vendors related to the card business, including but not limited to the ATM switch vendor, card management system vendor, card schemes vendor, plastic card printing vendors, and others. more

Monitor IT Applications uptime and performance through monitoring tools, alerts, dashboards etc.
Analyze and resolve application-related issues escalated from the bank’s Level 2 support team during operations and maintain proper documentation/logs for resolution provided.
Co-ordinate with application vendors’ support in case of product bugs/enhancements and follow up for early... resolution.
Owning all application related calls, problems and incidents assigned in the IT service desk system to carry out problem investigation and analysis, follow-up with the respective teams and update the status with issue resolution and follow-up for closure.
Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
Maintain the performance of banking systems by proactively monitoring system capacity and availability, analyzing performance, tuning systems for optimal performance, troubleshooting network issues, and escalating problems to the vendor when necessary. more

Support the Head of Compliance in the process of formulating the short, medium-and long-term strategic plans for the department and for the bank from an AML Compliance perspective-including workplans and budgets for the department.
Support the Head of Compliance to establish, operationalize and regularly review the effectiveness of the Bank’s AML and Terrorism Financing Risk Management... Framework in line with the local and applicable international AML laws and Regulations.
Deputize the MLCO & ensure that all activities under the Bank’s AML/CFT program are well established and effectively delivered in line with the local and applicable international AML laws and Regulations.
Supervise the compliance training programs on AML/CFT as well as ensuring that all applicable laws and regulatory requirements are delivered effectively to all employees, agents, and any identified user groups.
Ensure that all correspondences with regulators and other external parties are attended to in a timely manner, and foster good working relations with regulators, advisers/consultants, auditors, and lawyers.
Conduct periodic entity wide AML/CFT and sanctions risk assessment in line with the regulations and internal processes.
Initiate updates to the AML/CFT risk assessment.
Regularly update line management on any emerging and relevant changes in the AML environment, ensuring that all such changes are integrated into the business processes.
Ensure that AML risk assessments for all new products, technologies, locations/channels are carried out prior to launch and findings documented as required.
Act as the compliance function’s risk management champion.
Prepare monthly compliance reports meticulously detailing key AML/CFT and sanctions program matters.
Ensure own compliance with the Bank’s code of conduct which includes but not limited to adhering to AML/CFT requirements. more

Preparation and timely submission of accurate returns to Bank of Uganda in accordance with FIA guidelines, NPS Act and Basel II guidelines from Bank of Uganda, including ILAAP and ICAAP.
Preparation of the Bank’s financial statements.
Compliance to Government of Uganda reporting requirements and other business partners.
Preparation and circulation of the bank’s monthly performance... reports.
Compilation of information that feeds into the Bank’s integrated report in accordance with the integrated reporting framework.
Develop and oversee the end-to-end process of the Bank’s integrated reporting.
Compilation of information for the Bank’s sustainability report in accordance with the Global Reporting Initiative (GRI) and Sustainability Accounting Standards Board (SASB).
Compilation of information using data gathering templates required to meet disclosure requirements under IFRS S1 and S2.
Manage the bank’s audit exercise end-to-end, ensuring efficiency and compliance. more

Develop, cascade, and monitor the implementation of Financial Markets department strategy.
Lead the growth of Treasury business, optimization of income from surplus funds through prudent investments.
Develop, implement, and manage an effective FX trading, Liquidity, and foreign exchange Management Strategy for revenue generation.
Develop, implement and establish procedures for monitoring... market risks, liquidity credit and adherence to delegated/approved limits, set limits for Dealers, AMLs, Products and other precautionary limits such as Balance Sheet Triggers within the Bank and ensure that all aspects of Treasury are conducted within all applicable laws, regulations and procedures within the Banking industry.
Oversee the dealing/interbank borrowing, lending, and foreign exchange activity in Postbank.
Direct the management of foreign currency positions to protect bank earnings against adverse rate fluctuations, while purchasing bank and customer currency needs in efficient amounts to acceptable rates.
Implement and monitor ALCO directives as per ALCO agreements/resolutions.
Ensure that the Bank meets all external and internal liquidity requirements and that proper contingency plans are in place to address excess and deficient liquidity incidences in line with the Bank policy and Procedures.
Develop and implement mechanisms to mitigate risks inherent in Treasury front office functions.
Ensure effectiveness of Treasury business Unit structure and systems (policies, process, procedures, and tools) in achieving compliance requirements, optimal efficiency, resource utilization and cost containment.
Ensure quality of Financial Markets products portfolio with regard to competitively addressing current and anticipated target market needs.
Build, nurture and maintain relationships with clients to ensure quality management of customer expectations.
Lead and develop the Financial Markets team, ensuring high-quality leadership, a conducive work environment, and employee satisfaction.
Perform any other duty as may be assigned by the line Supervisor from time to time more

Conduct risk assessments for digital solutions and projects as well as new and existing systems/alternate channels to ensure compliance with the bank’s security policies, regulatory requirements, and adherence to best practices to identify weaknesses or security exposures and prescribe solutions to mitigate the risks related to those weaknesses and exposures.
Review new digital initiatives... from the Projects team and business, identify risks and provide a credible challenge to the business risk controls and mitigation.
Provide assurance on the overall direction for the bank’s digitization strategy to ensure initiatives are implemented within the bank’s risk appetite.
Review technology outsourced services alongside the Service Level Agreements and the bank’s third-party risk exposure.
Establish risk monitoring routines for digital channels, products and assets that are designed to help identify emerging risks.
Identify and evaluate business technology risks and internal controls which mitigate risks and related opportunities for internal control improvement and propose risk treatment plans.
Provide guidance on the bank’s technology functions, including governance, policy enforcement, control design, operational effectiveness, and internal controls.
Perform monthly and quarterly reporting to MRC and BRC respectively through the Manager, Technology Risk, and the Chief Risk Officer.
Perform Quality Assurance Reviews of Digitization, Innovation, Projects and technology-related policies, processes, and procedure manuals and advise on/propose improvements. more

About PostBank:

Plan and control the process of the balance sheet balance structure and composition.
Monitor and evaluate the bank’s capital adequacy to ensure that its capital base supports the regulatory capital requirements.
Ensure the timely preparation of the monthly ALCO pack and actively participate as a member of the ALCO committee.
Conduct financial analysis of pricing scenarios for... treasury management initiatives.
Review regulatory changes and update the necessary documents & agreements.
Output more

Planning, supervising, and executing end-to-end Digital Financial Services audits and other ICT audits, including risk assessments, audit testing, and reporting.
Plan and execute the day-to-day activities of IT audit engagement for a variety of clients including testing controls over information security, systems change management, system development, and IT operations.
Evaluate the design... and effectiveness of technology controls throughout business processes.
Apply audit management and data analytics tools to plan, execute and report results for audit engagements.
Identify and communicate IT audit findings to senior management and clients
Prepare timely written and oral communications audit reports of high quality in content, style and clarity.
Perform any other duties as may be assigned from time to time. more

Responsible for identifying opportunities for operational improvement, analyzing and delivering agreed corrective actions and implementing process improvements.
Responsible for delivering risk framework and controls for compliance, control and change, embedding high standards and managing risks and issues.
Responsible for initiating, advising on and overseeing all aspects of operational... rigor activities, including industry driven legislation, ensuring effective and timely delivery and ongoing operational compliance.
Responsible for influencing and managing implementation of required change.
Provide robust communication and feedback to the Head of Distribution Channels and Senior Management.
Drive focus on self-service electronic channels and initiatives that ensure reduced cost of service and optimal customer convenience
Put in place the necessary measures to achieve satisfactory audit results in branches.
Ensure all people management, operational risk management and customer service management processes are adhered to.
Carry out any other duties as may be duly assigned. more

Custodian of the general ledger, chart of accounts & the repository for all Financial & management information for the Bank.
Ensuring that all fixed asset acquisitions are properly and promptly captured in bank reports/ system.
Ensuring that work in progress is monitored regularly and completed works capitalized appropriately.
Ensuring monthly depreciation costs are booked... appropriately.
Recommend assets due for write off and or disposal.
Carry out asset count exercise to establish accuracy of asset records vs physical presence.
Preparation of requisite schedules to facilitate audit exercises (internal, external and Bank of Uganda).
Maintain proper documentation for asset count reports, movement, disposal and write offs.
Monitoring all balance sheet & income statement account movements and ensuring that they reflect the correct balances and all relevant account reconciliations are performed and corrective actions taken as per the laid down guidelines in the internal control framework for balance sheet substantiation.
Perform revenue assurance on the balance sheet and ensure no income leakages.
Preparation of monthly general ledger reconciliations
Reconciliation of suspense accounts to ensure that they are cleared daily.
Ensure maintenance of and adherence to PBU accounting policies & procedures.
Handling bank reconciliation and following outstanding items to timely resolution.
Preparation of daily, monthly and quarterly management and regulatory reports.
Perform any other duties as may be assigned from time to time. more