Responsible for identifying opportunities for operational improvement, analyzing and delivering agreed corrective actions and implementing process improvements.
Responsible for delivering risk framework and controls for compliance, control and change, embedding high standards and managing risks and issues.
Responsible for initiating, advising on and overseeing all aspects of operational rigor activities, including industry driven legislation, ensuring effective and timely delivery and ongoing operational compliance.
Responsible for influencing and managing implementation of required change.
Provide robust communication and feedback to the Head of Distribution Channels and Senior Management.
Drive focus on self-service electronic channels and initiatives that ensure reduced cost of service and optimal customer convenience
Put in place the necessary measures to achieve satisfactory audit results in branches.
Ensure all people management, operational risk management and customer service management processes are adhered to.
Carry out any other duties as may be duly assigned.