Job Objective:

The Chief Operating Officer (COO) will be the key driver of our company's core commercial and operational functions. This role is responsible for turning the company's vision and strategy into actionable plans and results. The COO will own the entire customer-facing value chain, from sales and marketing to supply chain coordination and service delivery, ensuring efficiency,... growth, and profitability across all commercial activities. The COO will lead all functions except for teams under the Finance and HR/Admin

Core Functions: 

Strategic & Operational Leadership


Translate the company’s strategic objectives into executable operational plans and performance targets.
Oversee day-to-day business activities across all commercial, marketing, distribution, and support functions under their purview.
Drive operational efficiency, cost optimization, and productivity across all operating units.
Collaborate with the Managing Director and other executives to shape and implement the company’s growth strategies.


Sales, Distribution & Market Performance


Oversee the Commercial Division, ensuring sales targets and distribution objectives are met nationwide.
Strengthen channel management, dealer networks, and retail operations to maximize market reach.
Monitor sales performance metrics and drive data-informed decision-making for business expansion.


Marketing & Brand Management


Supervise the Marketing & Corporate Communications Division, ensuring brand consistency and strong market presence.
Guide marketing campaigns, product promotions, and corporate branding initiatives to enhance visibility and revenue.


Business Operations & Compliance


Ensure operational alignment between all divisions for seamless product flow and customer satisfaction.
Oversee adherence to company policies, quality standards, and compliance frameworks.
Coordinate with Finance and Supply Chain functions to ensure smooth integration of operational and financial controls.


Leadership & Performance Management


Lead and mentor Division Heads, promoting a culture of accountability, collaboration, and excellence.
Establish clear KPIs and performance measures for all business units under the COO’s supervision.
Champion continuous improvement, innovation, and employee engagement initiatives.


Stakeholder Management


Represent the company in key strategic meetings, partnerships, and external engagements.
Collaborate cross-functionally with Finance, HR, and IT leadership to ensure cohesive decision-making.


Requirements: 


Bachelor’s Degree in Business Administration, Marketing, or related field (MBA preferred).
Minimum of 12–15 years relevant experience leading sales, digital and trade marketing teams, with at least 5 years in a senior leadership role within FMCG, Telecoms, or Mobile Accessory Distribution.
Proven experience managing large sales and distribution networks across multiple regions.
Demonstrated ability to lead diverse teams and implement scalable operational systems.


Skills: 


Strategic thinking and strong business acumen.
Exceptional leadership and people management skills.
Strong understanding of sales, marketing, and operational processes.
Excellent communication and negotiation skills.
Analytical mindset with strong data-driven decision-making abilities.
Results-oriented and adaptable in a fast-paced environment.


Key Performance Indicators: 


Sales growth and market share expansion
Operational efficiency and cost optimization
Distribution coverage and turnaround time
Customer satisfaction and retention
Staff productivity and engagement scores more

Job Objective:

To provide proactive and high-level administrative support that enhances executive effectiveness and organizational efficiency. The Executive Assistant serves as a trusted partner to senior leadership, managing calendars, communications, and confidential information with discretion and accuracy. The role coordinates meetings, prepares reports, and streamlines workflows to enable... informed decision-making and smooth operations. By anticipating needs, prioritizing tasks, and maintaining strong professional relationships, the Executive Assistant contributes to strategic alignment, executive productivity, and the overall success of the organization.

Requirements: 


Minimum Bachelor’s degree in Business Administration or a related field (MSc/MBA preferred).
At least 7 years experience as an Executive Assistant interfacing with company boards.
Extensive project management experience.
Strong organizational and communication skills, with proficiency in google work space
Ability to maintain confidentiality and manage multiple priorities effectively.


Skills


Strong executive support and administrative management abilities
Excellent verbal and written communication skills
Proficiency with Microsoft Office, Google Workspace, and scheduling tools
Exceptional organizational and multitasking capacity
Professional demeanor with strong interpersonal and relationship-building skills
Keen attention to detail, accuracy, and time management
Problem-solving skills to anticipate needs and resolve issues promptly
Ability to collaborate effectively with leadership, staff, and external partners
Commitment to confidentiality, discretion, and professional integrity


Key Performance Indicators:


Calendar & Scheduling Accuracy: Percentage of error-free scheduling, reschedules, and conflict resolutions.
Meeting Preparedness Score: Timeliness and completeness of agendas, briefs, and materials provided before meetings.
Travel & Logistics Efficiency: Percentage of travel plans executed without delays, errors, or last-minute changes.
Executive Time Optimization: Reduction in scheduling conflicts or unnecessary engagements (time freed for priorities).
Confidentiality & Compliance Adherence: Zero breaches in handling sensitive or confidential information.
Document & Report Accuracy: Percentage of executive documents, presentations, and reports submitted error-free and on time.
Task & Project Completion Rate: Percentage of assigned tasks/projects completed within agreed timelines.
Stakeholder Satisfaction Score: Feedback ratings from executives, staff, and external partners on support and communication.
Communication Responsiveness: Average turnaround time for responding to executive emails, calls, and requests.
Cross-Department Coordination Efficiency: Timeliness and effectiveness of liaising with HR, Finance, and Operations teams. more

Job Objective:

To design and deliver exceptional customer journeys that strengthen brand loyalty and drive repeat business. The Customer Experience Specialist collaborates with sales, marketing, product, and operations teams to capture customer feedback, resolve issues, and implement service improvements. The role ensures consistent service standards across all touchpoints, analyzes customer... insights to enhance satisfaction, and develops initiatives that increase retention, advocacy, and overall revenue growth in line with company objectives.



Core Functions: 


Design and implement customer experience strategies that enhance satisfaction, loyalty, and lifetime value across all service channels.
Monitor and map the customer journey, identifying pain points and opportunities to improve every stage of the interaction.
Collect and analyze customer feedback through surveys, social media, NPS/CSAT data, and direct conversations to inform service improvements.
Collaborate with sales, marketing, product, and operations teams to ensure a seamless, consistent brand experience from pre-purchase to post-purchase.
Oversee issue resolution and service recovery, ensuring timely follow-up and root-cause analysis to prevent recurrence.
Develop and deliver training programs that equip frontline staff with communication, empathy, and problem-solving skills.
Prepare and present regular reports on customer satisfaction, retention rates, and key performance indicators to guide strategic decisions.
Implement and optimize CRM or customer-service platforms to track interactions, manage cases, and share insights across departments.
Partner with product and marketing teams to translate customer insights into product enhancements, messaging adjustments, and targeted campaigns.
Champion a customer-centric culture, advocating for policies and processes that prioritize customer needs and long-term relationships.
Evaluate and recommend technology solutions such as chatbots, self-service tools, or omnichannel support systems to improve efficiency and accessibility.
Stay informed on industry trends and competitor practices, ensuring the company’s service standards remain innovative and competitive.


Requirements


Education: Bachelor’s degree in Business, Marketing, Communications, or related field.
Experience: 2–4 years in customer experience, service, or a similar customer-facing role.
Skills: Excellent communication, problem-solving, and data analysis; strong knowledge of CRM tools and customer-satisfaction metrics (NPS/CSAT).
Competencies: Collaborative, detail-oriented, and able to manage projects across teams.
Attributes: High emotional intelligence, customer-centric mindset, and adaptability in a fast-paced environment.


Skills


Deep understanding of customer experience principles, journey mapping, and service recovery.
Proficient with CRM platforms, customer-feedback tools, and data analysis (Excel or similar).
Excellent communication, empathy, and relationship-building abilities across all customer touchpoints.
Skilled at interpreting NPS/CSAT metrics and customer insights to drive retention and loyalty.
Strong problem-solving and decision-making skills to handle escalations quickly and professionally.
Able to collaborate with sales, marketing, product, and operations teams in a fast-paced environment.
Highly organized with keen attention to detail and the ability to manage multiple projects and deadlines.


Key Performance Indicator


Customer Satisfaction Score (CSAT): Average customer rating of service interactions.
Net Promoter Score (NPS): Percentage of customers likely to recommend the brand.
First Contact Resolution: Percentage of issues resolved during the first interaction.
Average Resolution Time: Average time taken to close customer inquiries or complaints.
Customer Retention Rate: Percentage of customers who continue doing business over a set period.
Customer Effort Score (CES): Measure of how easy it is for customers to get their issues resolved.
Response Time: Average time to respond to customer inquiries across all channels.
Feedback Implementation Rate: Percentage of actionable customer insights adopted into processes or products.
Service Level Agreement (SLA) Compliance: Percentage of interactions handled within agreed service timelines.
Cross-Functional Collaboration Efficiency: Quality and timeliness of coordination with sales, marketing, product, and operations teams. more

Job Objective:

As the Sales Specialist, you will drive revenue growth by identifying prospects, nurturing client relationships, and closing opportunities across key markets. You will develop and execute sales strategies, analyze market trends, and leverage CRM tools to track performance and forecast demand. Your work will directly influence customer acquisition, product positioning, and overall... profitability, ensuring that sales targets are met while delivering exceptional customer experiences.

Core Functions: 


Develop and execute sales strategies to achieve or exceed monthly, quarterly, and annual revenue targets across assigned territories or product lines.
Identify and qualify new business opportunities through market research, networking, and lead-generation activities.
Build and maintain strong relationships with existing and prospective clients, understanding their needs to provide tailored solutions.
Conduct product demonstrations, presentations, and negotiations that effectively communicate value propositions and close deals.
Collaborate with marketing, product, and customer-experience teams to align campaigns, promotions, and messaging with market demand.
Track pipeline activity and customer interactions using CRM tools, ensuring accurate forecasting and timely follow-ups
Analyze sales performance data to identify trends, measure ROI of sales initiatives, and recommend strategic improvements.
Monitor competitor activity, pricing, and market trends to inform sales tactics and maintain a competitive edge.
Coordinate with supply chain and operations to ensure timely delivery of products and resolve order or fulfillment issues.
Prepare detailed sales reports and present insights to management, highlighting successes, risks, and growth opportunities.
Participate in training sessions and industry events to stay current on product knowledge and evolving market conditions.
Champion a customer-centric approach by gathering feedback and communicating client needs to internal teams for continuous improvement.


Requirements


Bachelor’s degree in Business Administration, Marketing, or related field
3–5 years’ proven success in sales, account management, or business development
Experience with CRM tools (e.g., Salesforce, HubSpot) and sales analytics
Strong communication, negotiation, and relationship-building skills
Proficient in Excel with ability to analyze market trends and forecast sales
Goal-oriented, adaptable, and collaborative in a fast-paced, target-driven environment


Skills:


CRM & Sales Automation Tools
Lead Generation & Prospecting
Pipeline & Opportunity Management
Negotiation & Closing Techniques
Market & Competitor Analysis
Relationship Building & Client Retention
Data-Driven Sales Forecasting
Communication & Presentation Skills




Key Performance Indicator:


Lead Generation Rate – Number of qualified leads sourced and converted.
Sales Conversion Rate – Percentage of leads closed into paying customers.
Revenue Growth – Increase in sales volume and value over time.
Customer Acquisition Cost (CAC) – Cost of acquiring each new customer.
Pipeline Accuracy & Forecast Reliability – Accuracy of sales forecasts versus actuals.
Client Retention & Repeat Business – Percentage of customers making repeat purchases.
Reporting Accuracy & Timeliness – Quality and punctuality of sales reports.
Cross-Functional Collaboration Score – Feedback from marketing, operations, and product teams.
Upsell/Cross-Sell Rate – Success in expanding existing customer accounts.
Customer Satisfaction (NPS/CSAT) – Client feedback on service and buying experience.
Training & Knowledge Sharing – Contribution to team development and onboarding.
Process Improvement & Automation Rate – Implementation of tools or methods that streamline the sales cycle. more

Job Objective:

To drive initiatives that enhance people strategy and organizational growth through effective recruitment, employee engagement, performance management, and talent development. Working closely with leadership, the role will focus on building a high-performing workforce, fostering a positive workplace culture, and ensuring that people strategies are aligned with business objectives... for long-term success.

Core Functions: 


Develop and implement the company’s people strategy to attract, retain, and develop top talent.
Lead the full employee lifecycle, including recruitment, onboarding, performance management, learning and development, and succession planning.
Oversee organizational culture and employee engagement initiatives to foster a positive and high-performing work environment.
Advise the Managing Director and leadership team on people-related implications of key business decisions.
Ensure HR policies, procedures, and practices are compliant with labor laws, regulations, and industry standards.
Prepare and maintain accurate HR metrics, reports, and workforce analytics to inform strategic decision-making.
Monitor and improve employee performance and productivity through effective appraisal systems and coaching programs.
Oversee talent acquisition processes to ensure timely recruitment of qualified candidates in line with workforce plans.
Develop training and development programs to build employee capabilities and support career growth.
Identify and manage people-related risks, including turnover, compliance, employee relations, and workplace disputes.
Implement effective compensation and benefits structures that are competitive and aligned with company objectives.
Lead diversity, equity, and inclusion initiatives to promote a fair and inclusive workplace.
Ensure proper HR controls and documentation are in place to safeguard employee data and company resources.
Mentor and guide HR team members, fostering a culture of professionalism and continuous improvement.
Set performance goals, conduct evaluations, and provide training opportunities to ensure HR team development.
Partner with other departments to align people initiatives with overall business strategy.
Provide HR insights and recommendations to support operational decisions, workforce planning, and organizational growth.
Engage with external stakeholders, including regulators, training providers, and recruitment agencies, to maintain strong partnerships.
Lead HR due diligence, workforce integration, and change management initiatives in the event of business expansion, restructuring, or partnerships.
Work with the executive team to design and implement talent strategies that drive long-term organizational success.


Requirements


Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s or HR certification is an advantage).
5+ years of HR experience, with at least 2 years in an HRBP or HR Generalist role.
Strong knowledge of HR policies, labor laws, and compliance requirements.
Experience in distribution, FMCG, or retail sector preferred.
To promote gender balance, we particularly welcome applications from qualified female candidates.


Skills: 


Excellent interpersonal and communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to analyze data and apply insights to HR strategy.
Stakeholder management and influencing skills.
Strong organizational and project management capabilities.
High emotional intelligence and adaptability.


Key Performance Indicator:


Employee turnover rate
Time-to-fill vacancies
Employee engagement and satisfaction scores
Training participation and effectiveness rates
Performance appraisal completion rate
Compliance with labor laws and HR policies
Absenteeism rate and workforce productivity
Manager satisfaction with HRBP support
Retention rate of high-potential employees
Successful implementation of HR projects/initiatives more

Job Objective:

The IT Admin Specialist is responsible for ensuring the reliable operation, security, and efficiency of the organization’s IT infrastructure, including servers, networks, user systems, and cloud services. The objective of this role is to provide technical support, maintain system availability, and implement best practices in IT operations to support business continuity and... growth.

Job Responsibilities:

Core Functions 


IT Support and Troubleshooting: Provide technical support to end-users, diagnosing and resolving hardware, software, and basic networking issues.
System Monitoring & Maintenance: Assist in monitoring IT systems, performing routine maintenance, and applying updates and patches to ensure system stability and security.
Network Management: Support the configuration and maintenance of network infrastructure, including LAN, Wi-Fi, and basic network troubleshooting.
Server Administration: Assist in the management of physical and virtual servers, including basic installation, configuration, and monitoring.
Data Backup and Recovery: Participate in implementing and managing data backup procedures.
Security Management: Follow IT security policies and procedures, and assist in managing basic security tools like antivirus software.
Vendor Management: Assist in liaising with IT vendors for support and procurement.
Documentation & Training: Create and update technical documentation and user guides. Provide basic training to staff on IT tools.
IT Asset Management: Maintain an inventory of IT assets, including hardware and software licenses.
Project Assistance: Participate in IT projects, assisting with implementation and support tasks.


Qualifications:


Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
Minimum of 4 years of working experience in IT administration or a related IT support role.
Basic understanding of IT infrastructure and system maintenance.
Familiarity with operating systems (Windows, Linux, IOS) and basic networking concepts.
Awareness of cybersecurity basics and best practices.
Good problem-solving skills and the ability to troubleshoot common technical issues.
Effective communication and interpersonal skills, with the ability to assist and support end-users.
Ability to work as part of a team and manage assigned tasks effectively.
Relevant entry-level IT certifications (e.g., CompTIA A+) are desirable.


Preferred Skills:


Experience with specific software or hardware used in the organization.
Knowledge of basic scripting or automation.
Familiarity with IT service management concepts.


Requirements


Bachelor’s degree in Information Technology, Computer Science, or a related field.
A master's degree in IT Management or related discipline is an added advantage.
Typically 2–5 years in IT administration, support, or a systems/network admin role.
Strong problem-solving and troubleshooting abilities.
Excellent communication and documentation skills.
Ability to prioritize tasks and work under pressure.
Familiarity with virtualization platforms (e.g., VMware, Hyper-V).
Basic to intermediate knowledge of networking (TCP/IP, firewalls, routers, VPNs).
Experience in managing and supporting enterprise IT systems.


Skills:


Systems Administration
Networking
Cloud & Virtualization
Security & Compliance
Backup & Disaster Recovery
Automation & Scripting
IT Operations


Key Performance Indicators


Measures availability of servers and infrastructure. Target: 99.9% or higher.
End User satisfaction
Antivirus/Endpoint Coverage (%)
Proactive identification of IT risks or inefficiencies.
Engagement in IT strategy or process improvement initiatives. more

Administration & Facilities


Oversee office administration, asset management, and facility upkeep.
Ensure all company premises meet safety, functionality, and compliance standards.
Manage contracts for utilities, security, cleaning, and maintenance services.


Procurement


Develop and implement cost-effective procurement strategies for products, packaging, and operational... supplies.
Source, evaluate, and negotiate with suppliers to ensure quality, price competitiveness, and reliability.
Maintain vendor records, purchase orders, and procurement documentation.


Logistics & Supply Chain


Oversee inbound and outbound logistics for retail, wholesale, and e-commerce distribution.
Manage warehousing operations, stock control, and inventory accuracy.
Coordinate with sales and product teams to ensure timely product availability.


Cross-Functional Coordination


Collaborate with finance on budgeting, cost control, and vendor payments.
Align procurement and logistics planning with product launches and sales campaigns.
Implement standard operating procedures (SOPs) to improve efficiency. more

Coordinate and implement trade execution plans across multiple channels (retail stores, distributors, online).
Provide day-to-day operational support to the sales and field teams for smooth in-market execution.
Monitor trade performance metrics (e.g. sell-in, sell-out, stock coverage, returns) and highlight action areas.
Ensure timely and accurate delivery of promotional materials, POS... tools, and merchandising support to field teams.
Work with the supply chain team to ensure product availability aligns with sales forecasts and trade demand.
Support channel partners with product knowledge, price lists, training materials, and stock visibility tools.
Track trade promotions, incentive schemes, and campaign performance across all customer segments.
Manage B2B order flows and coordinate with logistics for timely dispatch and fulfillment.
Liaise with finance to reconcile trade discounts, rebates, and account credits with resellers/distributors.
Maintain up-to-date master data on products, pricing, stock levels, and partner databases.
Provide reports, insights, and dashboards on trade activities to internal stakeholders and leadership.
Identify process bottlenecks and implement continuous improvement initiatives in trade operations.
Support product launches, retail activations, and seasonal campaigns in collaboration with marketing.
Act as a key liaison between commercial, operations, finance, and external retail partners. more

Job Description:

We are a fast-growing retail and e-commerce company specializing in mobile accessories including power banks, Earpods, and chargers. Delivering innovative, high-quality, and trend-forward products to consumers across multiple channels. We thrive on data to drive customer satisfaction, optimize operations, and stay ahead of industry trends.

We are seeking a highly strategic... and experienced Ecommerce Manager to oversee all aspects of the Ecommerce team. 

Key Responsibilities:


Oversee the daily operations of the e-commerce platform, including product uploads, inventory management, order processing, and fulfillment coordination.
Create and implement strategies to drive online sales, customer acquisition, and retention while aligning with overall business goals.
Optimize User Experience (UX) and Ensure the website is user-friendly, responsive, and regularly updated to improve navigation, load speed, and checkout processes
Monitor , Analyze Performance Metrics and Track key performance indicators (KPIs) such as conversion rates, bounce rates, and average order value to inform decisions and improve performance.
Coordinate and collaborate with marketing teams to plan and execute SEO, email marketing, social media, PPC, and affiliate campaigns
Manage Product Listings and ensure product information (descriptions, images, pricing) is accurate, engaging, and optimized for search visibility.
Oversee Customer Service Standards and support teams to maintain high levels of customer satisfaction through timely communication, returns handling, and feedback management.
Liaise with logistics, IT, finance, and merchandising teams to ensure smooth end-to-end e-commerce operations.
Ensure accurate product listings, inventory sync, pricing, and fulfillment processes.
Ensure accurate and timely listing of products, pricing, and availability across all e-commerce platforms.
Work with customer service teams to resolve issues and ensure high satisfaction throughout the buyer journey.
Ensure that the e-commerce platform adheres to industry regulations, data privacy standards, and payment security protocols.


Requirements:


Bachelor’s degree in Business Administration, Marketing, E-commerce, Digital Marketing, or a related field.
A Master’s degree (MBA or similar) is an added advantage.
5 years of experience in e-commerce, digital marketing, or online retail management.
Proven track record of driving online sales and managing e-commerce operations.
Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce, BigCommerce).
Strong understanding of SEO, SEM, email marketing, and analytics tools (e.g., Google Analytics, Meta Ads Manager).
Familiarity with content management systems (CMS), product information management (PIM), and order management systems (OMS).
Strong analytical skills for interpreting sales data, customer behavior, and campaign performance.
Ability to develop strategies based on data insights and business objective
Excellent communication, leadership, and project management abilities.
Strong attention to detail and organizational skills.
Adaptability to fast-paced, evolving digital environments. more

We are a fast-growing retail and e-commerce company specializing in mobile accessories including Power banks, EarPods, and Chargers. Delivering innovative, high-quality, and trend-forward products to consumers across multiple channels. We thrive on data to drive customer satisfaction, optimize operations, and stay ahead of industry trends.

We are seeking a highly strategic and experienced ... Customer Experience Manager  to oversee all aspects of the Customer Experience team. 

Key Responsibilities:


Design and implement customer experience strategies that align with business goals and customer expectations.
Manage day-to-day customer support operations across all platforms (e-commerce, retail, social media, and third-party resellers).
Monitor and improve customer service metrics such as response time, resolution rate, NPS, and CSAT.
Develop and train customer service teams to deliver consistent and empathetic service.
Handle escalated customer issues and ensure timely, effective resolutions.
Analyze customer feedback, reviews, and surveys to identify trends, pain points, and opportunities for improvement.
Collaborate with product, sales, logistics, and marketing teams to improve the end-to-end customer journey.
Oversee returns, exchanges, and warranty claim processes, ensuring fairness and clarity
Implement CRM and support tools to streamline service operations and case tracking.
Drive loyalty by enhancing post-purchase engagement and follow-up initiatives.
Support the launch of new products or services with customer support planning and readiness.
Provide regular reports on customer experience performance and insights to management.
Champion a customer-first culture throughout the organization.


Requirements


Bachelor’s or a Master’s degree (MBA) in  Marketing, Business Communications, or a related field are highly preferred. Professional certification[s] are vital requirements.
6+ years’ experience in customer service, experience management, or support operations (preferably in consumer electronics, retail, or e-commerce).
Strong understanding of customer service metrics, tools, and technologies (e.g., Zendesk, Freshdesk, HubSpot).
Excellent communication, interpersonal, and problem-solving skills.
Ability to handle high-pressure situations and turn negative experiences into positive outcomes.
Passion for tech and consumer products with a customer-obsessed mindset.
Experience managing and scaling support teams is a plus. more

Industry: Phone Accessories – Power Banks, Earbuds, Chargers

Job Description:

As the Business Analytics Manager, you will lead the project management and analytics function across business projects which also includes  sales, customer behavior, marketing, inventory, and operations. You will design and implement data models and reporting tools that provide actionable insights, enabling... smarter, faster decision-making. Your work will directly influence all aspects of the business from product development, pricing strategies, campaign performance, and inventory efficiency. 

Key Responsibilities:


Lead business project analysis by defining KPIs, measuring impact and tracking ROI for cross-functional initiatives (e.g. new store openings, product launches, digital transformation).
Partner with leadership teams (product, finance, sales, marketing) to identify and solve key business challenges through data.
Provide data reporting models, pre and post analysis for business initiatives, pilot programs and strategic decisions.
Conduct demand forecasting and inventory planning using historical sales and market trends.
Collaborate with procurement and operations to optimize inventory turnover and reduce stock imbalances while navigating our fast-changing market trends 
Track, evaluate and report on the effectiveness of marketing campaigns (SEO, paid ads, influencer partnerships)and all projects within the organization 
Design and maintain interactive dashboards and automated reports using BI tools (Power BI, Tableau, etc.) for all applicable areas of business operations 
Design and execute A/B tests, cohort analyses, and forecasting models to support strategic initiatives.
Perform competitive benchmarking and market intelligence to support product and pricing strategies.
Ensure data integrity, governance, and consistent data definitions across the organization.
Communicate insights clearly to technical and non-technical audiences through storytelling and visualizations.


Requirements:


Bachelor’s degree in Business, Statistics, Data Science, Economics, or related field (Master’s preferred)
5+ years of experience in business analytics, data strategy, or related roles
2+ years of experience managing or mentoring analysts or cross-functional teams
Proficiency in SQL, Excel, and at least one BI tool (e.g., Tableau, Power BI, Looker)
Strong experience with statistical modeling, forecasting, or experimentation
Exceptional analytical and problem-solving skills with attention to detail
Excellent communication and  presentation skills
Experience in working with large, complex data sets in a fast-paced work and market environment more

Budget: ₦750,000 Net

Job Description:

The Digital & Brand Marketing Manager will lead brand positioning and digital marketing strategies to increase awareness, engagement, and conversion across all customer touchpoints. This role requires a creative and data-driven professional who can manage campaigns from concept to execution, ensuring consistency in brand voice while driving measurable... business growth.

Key Responsibilities:


Develop and execute an integrated brand and digital marketing strategy across online and offline channels.
Lead brand positioning, messaging, and storytelling to differentiate the company in the mobile accessories market.
Manage social media presence and content strategy to grow engagement and followers.
Plan and oversee digital advertising campaigns (Google Ads, Facebook, Instagram, TikTok, YouTube, etc.) with clear ROI targets.
Collaborate with design teams to produce compelling creatives for ads, product launches, and brand campaigns.
Monitor brand health metrics, customer sentiment, and market trends to refine strategy.
Oversee e-commerce marketing initiatives, including SEO, SEM, email marketing, and retargeting campaigns.
Develop influencer partnerships and affiliate marketing programs to expand reach.
Ensure consistent brand identity across packaging, website, promotional materials, and retail displays.
Track and report on campaign performance, optimizing for cost efficiency and conversion.
Coordinate product launch campaigns from pre-launch buzz to post-launch follow-ups.
Manage marketing budgets and ensure effective allocation of spend.
Work closely with sales, product, and trade teams to align marketing efforts with commercial goals.
Drive customer engagement initiatives, loyalty programs, and community-building activities.


Requirements:


Bachelor’s degree in Marketing, Communications, Business, or related field.
5+ years of experience in brand and digital marketing (preferably in consumer electronics, FMCG, or lifestyle brands).
Proven track record in developing and executing successful marketing campaigns.
Strong understanding of SEO, SEM, social media advertising, influencer marketing, and e-commerce marketing.
Excellent storytelling, copywriting, and visual communication skills.
Strong analytical mindset with the ability to interpret campaign data and consumer insights.
Experience managing external agencies, vendors, and creative partners.
Innovative thinker with a passion for tech and emerging marketing trends. more

Job Objective

Oversee the company's day-to-day project-based, administrative and operational functions. This includes strategic planning, management, and execution of operational initiatives to ensure operational efficiency, workforce productivity, and business profitability. The ideal candidate must have proof-worthy leadership skills, a firm grasp of business analytics, an extensive... experience in retail business operations, tech savviness, and the core ability to drive operational excellence across the organization.

Reports to: Managing Director

Direct Reports: Heads of Departments

Job Responsibilities

Core Functions


Supervising business operations across the company’s HR, Finance, Sales, Trade, and Marketing and Inventory departments 
Developing and implementing operational strategies in line with overall business objectives 
Overseeing all operational activities, processes, and key projects to ensure all execution efforts align with overarching business goals for all departments 
Leveraging technology to enhance operational efficiency; streamline operations, continually assess technology advancement and applicability to the business 
Maximizing the efficiency of all business procedures on daily operations and business growth plans 
Monitoring financial performance data, recommend and implement corrective actions to meet financial goals
Consolidating tracking and reporting systems for all aspects of the business, teams and projects within the organization 
Monitoring industry trends and competitor activities to inform strategic decisions
Implementing and managing operational processes and systems to improve performance and service delivery.
Ensuring compliance with all relevant laws, regulations, and standards.
Fostering a culture of continuous improvement, collaboration, and accountability.
Developing and managing operational budgets, ensuring cost-effective resource allocation 
Identifying and implementing opportunities for process optimization, cost savings and revenue enhancement.
Overseeing the supply chain operations to ensure timely and cost-effective procurement of goods, consistency in bulk/market/customer demand, and a stable business cycle while minimizing excess stock and obsolescence.
Executing all strategic plans approved for business profitability 
Identifying potential operational risks and developing mitigation strategies.
Ensuring business continuity plans are in place and regularly updated.
Securing competitive advantages for the business; drive the expansion of product categories and SKUs to strengthen market dominance
Conducting regular audits and reviews to ensure compliance with operational policies and procedures.
Reporting on projects, data, business analytics and operational performance to the managing director


Requirements 


Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field 
MBA or advanced degree in management  
5+ years experience as Head of Operations, Business Operations Manager or similar role
Experience with business planning, data analysis, forecasting and project management  
Excellent grasp of financial data interpretation and budget planning 
Strong knowledge of retail and consumer goods industry
Certifications in business operations, retail business management, etc. 


Skills:


Excellent communication skills for stakeholder relationship management 
Strategic thinking with superior problem-solving skills 
Negotiation skills to secure profitable deals and partnerships
Attention to detail to ensure accurate implementation of business strategies
Ability to successfully organize, direct and manage the workforce for optimum productivity. more