Job Objective

Oversee the company's day-to-day project-based, administrative and operational functions. This includes strategic planning, management, and execution of operational initiatives to ensure operational efficiency, workforce productivity, and business profitability. The ideal candidate must have proof-worthy leadership skills, a firm grasp of business analytics, an extensive experience in retail business operations, tech savviness, and the core ability to drive operational excellence across the organization.

Reports to: Managing Director

Direct Reports: Heads of Departments

Job Responsibilities

Core Functions


Supervising business operations across the company’s HR, Finance, Sales, Trade, and Marketing and Inventory departments 
Developing and implementing operational strategies in line with overall business objectives 
Overseeing all operational activities, processes, and key projects to ensure all execution efforts align with overarching business goals for all departments 
Leveraging technology to enhance operational efficiency; streamline operations, continually assess technology advancement and applicability to the business 
Maximizing the efficiency of all business procedures on daily operations and business growth plans 
Monitoring financial performance data, recommend and implement corrective actions to meet financial goals
Consolidating tracking and reporting systems for all aspects of the business, teams and projects within the organization 
Monitoring industry trends and competitor activities to inform strategic decisions
Implementing and managing operational processes and systems to improve performance and service delivery.
Ensuring compliance with all relevant laws, regulations, and standards.
Fostering a culture of continuous improvement, collaboration, and accountability.
Developing and managing operational budgets, ensuring cost-effective resource allocation 
Identifying and implementing opportunities for process optimization, cost savings and revenue enhancement.
Overseeing the supply chain operations to ensure timely and cost-effective procurement of goods, consistency in bulk/market/customer demand, and a stable business cycle while minimizing excess stock and obsolescence.
Executing all strategic plans approved for business profitability 
Identifying potential operational risks and developing mitigation strategies.
Ensuring business continuity plans are in place and regularly updated.
Securing competitive advantages for the business; drive the expansion of product categories and SKUs to strengthen market dominance
Conducting regular audits and reviews to ensure compliance with operational policies and procedures.
Reporting on projects, data, business analytics and operational performance to the managing director


Requirements 


Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field 
MBA or advanced degree in management  
5+ years experience as Head of Operations, Business Operations Manager or similar role
Experience with business planning, data analysis, forecasting and project management  
Excellent grasp of financial data interpretation and budget planning 
Strong knowledge of retail and consumer goods industry
Certifications in business operations, retail business management, etc. 


Skills:


Excellent communication skills for stakeholder relationship management 
Strategic thinking with superior problem-solving skills 
Negotiation skills to secure profitable deals and partnerships
Attention to detail to ensure accurate implementation of business strategies
Ability to successfully organize, direct and manage the workforce for optimum productivity.