Job Description:

We are a fast-growing retail and e-commerce company specializing in mobile accessories including power banks, Earpods, and chargers. Delivering innovative, high-quality, and trend-forward products to consumers across multiple channels. We thrive on data to drive customer satisfaction, optimize operations, and stay ahead of industry trends.

We are seeking a highly strategic and experienced Ecommerce Manager to oversee all aspects of the Ecommerce team. 

Key Responsibilities:


Oversee the daily operations of the e-commerce platform, including product uploads, inventory management, order processing, and fulfillment coordination.
Create and implement strategies to drive online sales, customer acquisition, and retention while aligning with overall business goals.
Optimize User Experience (UX) and Ensure the website is user-friendly, responsive, and regularly updated to improve navigation, load speed, and checkout processes
Monitor , Analyze Performance Metrics and Track key performance indicators (KPIs) such as conversion rates, bounce rates, and average order value to inform decisions and improve performance.
Coordinate and collaborate with marketing teams to plan and execute SEO, email marketing, social media, PPC, and affiliate campaigns
Manage Product Listings and ensure product information (descriptions, images, pricing) is accurate, engaging, and optimized for search visibility.
Oversee Customer Service Standards and support teams to maintain high levels of customer satisfaction through timely communication, returns handling, and feedback management.
Liaise with logistics, IT, finance, and merchandising teams to ensure smooth end-to-end e-commerce operations.
Ensure accurate product listings, inventory sync, pricing, and fulfillment processes.
Ensure accurate and timely listing of products, pricing, and availability across all e-commerce platforms.
Work with customer service teams to resolve issues and ensure high satisfaction throughout the buyer journey.
Ensure that the e-commerce platform adheres to industry regulations, data privacy standards, and payment security protocols.


Requirements:


Bachelor’s degree in Business Administration, Marketing, E-commerce, Digital Marketing, or a related field.
A Master’s degree (MBA or similar) is an added advantage.
5 years of experience in e-commerce, digital marketing, or online retail management.
Proven track record of driving online sales and managing e-commerce operations.
Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce, BigCommerce).
Strong understanding of SEO, SEM, email marketing, and analytics tools (e.g., Google Analytics, Meta Ads Manager).
Familiarity with content management systems (CMS), product information management (PIM), and order management systems (OMS).
Strong analytical skills for interpreting sales data, customer behavior, and campaign performance.
Ability to develop strategies based on data insights and business objective
Excellent communication, leadership, and project management abilities.
Strong attention to detail and organizational skills.
Adaptability to fast-paced, evolving digital environments.