Job Summary


We're seeking a friendly, attentive, and customer-focused Customer Service Representative to join our team! Our restaurant offers a dynamic and supportive work environment, serving high-quality cuisine to our valued customers.
As a Customer Service Representative, you'll provide exceptional service, address customer concerns, and ensure a memorable dining... experience.


Responsibilities


Respond to customer inquiries via phone, email, and in-person
Resolve customer complaints and feedback
Process reservations, takeout orders, and delivery requests
Maintain accurate records of customer interactions
Collaborate with staff to ensure seamless service
Answer questions about menus, promotions, and events
Handle loyalty program and customer retention initiatives.


Requirements


Candidates should possess an OND / NCE qualification with 1+ years relevant customer service experience
Excellent communication, interpersonal, and problem-solving skills
Ability to multitask, work under pressure, and maintain patience. more

Job Description

We are seeking a dligent and customer-oriented individual to join our team as a Shisha Attendant.
As a Shisha Attendant you will be responsible for ensuring an exceptional experience by preparing and serving shisha according to their preferences in a safe and enjoyable environment.

Requirements

Proven experience in a similar role
Knowledge of different shisha flavors and... equipment
Ability to work in a fast-paced environment.
Attention to details and cleanliness. more

Job Description

We are seeking a personable and service-oriented individual to join our team as a Restaurant Customer Service Representative.
In this role, you will play a vital role in ensuring a positive dining experience for our guests by providing excellent customer service and assistance.

Responsibilities

Greet and welcome guests as they enter the restaurant with a warm and friendly... demeanor.
Seat guests and provide them with menus, ensuring prompt and courteous service.
Address any special requests or dietary restrictions from guests and communicate them to the kitchen.
Check in with guests throughout their meal to ensure satisfaction and address any concerns.
Process payments accurately and efficiently, handling cash and credit transactions.

Requirements

Previous experience in customer service, preferably in a restaurant setting.
Excellent communication and interpersonal skills.
Ability to remain calm and professional in high-pressure situations.
Knowledge of food and beverage offerings is a plus but not required.
Must be able to stand and walk for extended periods and lift moderate weights. more

A fast-growing hospitality company is looking for an experienced Training and Development Officer to equip employees with the knowledge, practical skills and motivation to carry out their work effectively and professionally. The ideal candidate must have outstanding managerial skills and passion for employee training to enhance the competence of our employees.



RESPONSIBILITIES:

Design... and implement training programmes 
Conduct on-the-job training for new hires
Evaluate and assess the effectiveness of training programmes
Work with Line Managers to identify training needs and opportunities
Provide ongoing coaching and support to employees
Maintain accurate training records
Monitor and review the progress of trainees through appraisals, questionnaires and discussions with  Line Managers and provide timely and constructive feedback
Plan and assess the ROI of any training or development programme
Stay up-to-date with industry trends and training techniques

SKILLS/ABILITIES:

Proven experience in a similar training role
Excellent communication and interpersonal skills
In-depth knowledge of the restaurant industry and its operations
Ability to design and implement effective training programmes
Ability to lead a full training cycle
Excellent decision-making, strong organizational and time management skills
Good knowledge of talent management and succession planning methods
Experience in Hospitality and learning management software will be an added advantage

QUALIFICATION: 

BSc in Education, Training, HR or related field

YEARS OF EXPERIENCE:

Minimum of 2 years experience in a similar role. more

A fast-growing Hospitality company with branches in Victoria Island and Ikoyi, Lagos State, is looking for ambitious and skilled candidates to fill the position below:



RESPONSIBILITIES:

Ensure adherence to standards in the production and preparation of food – in quality, quantity and safety
Ensure the correct storage of all food items
Ensure consistent and smooth production of... food
Ensure that working areas are always kept clean
Ensure all dishes are prepared according to specification and served at the correct quality, portion size and temperature
Communicating with other team members to coordinate tasks and ensure that food items are prepared in a timely manner
Maintaining the inventory of food items in the kitchen and appropriately restock when necessary
Work towards exceeding customer’s expectation



SKILLS/ABILITIES:

Candidates should possess an OND qualification with 1 - 3 years work experience.

QUALIFICATION: Diploma, OND in any field of study.



YEARS OF EXPERIENCE:

Minimum of 1-year experience obtained in a well-structured restaurant. more

A fast-growing hospitality company is seeking to hire Janitors to clean and maintain a healthy working environment.

RESPONSIBILITIES:

Clean designated building areas both interior and exterior
Perform and document routine inspection and maintenance activities
Follow all health and safety regulation
Vacuuming, mopping, sanitizing restrooms, taking out trash and recycling
Washing and... cleaning windows and mirrors.

SKILLS/ABILITIES:

Knowledge of cleaning chemicals and supplies
Integrity and ability to work independently
Proactive and proper attention to details
Check stocking levels of all consumables and replace appropriately 
Notify Line Managers of unsafe conditions
Highly motivated and energetic personality
Ability to perform well in a fast-paced environment
Must be able to manage time efficiently 



QUALIFICATION:

Minimum of SSCE 

YEARS OF EXPERIENCE:

Minimum of 1-year experience as a Janitor more

We are looking for an ambitious, hardworking, skilled Waiter or Waitress to take orders and deliver food and beverages to our customers in the most professional manner. In this position, the Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.


RESPONSIBILITIES:

Greet and... escort customers to their tables.
Provide excellent wait service to ensure satisfaction.
Present the menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
Prepare tables by setting up linens, silverware and glasses.
Inform customers about the day’s specials.
Offer menu recommendations upon request.
Up-sell additional products when appropriate.
Take accurate food and drink orders, using an order slip or by memorization.
Communicate order details to the Kitchen Staff.
Serve food and drink orders.
Check dishes and kitchenware for cleanliness and presentation and report any problems.
Arrange table settings and maintain a tidy dining area.
Deliver checks and collect bill payments.
Meet with the restaurant floor manager to review daily specials, changes on the menu and service specifications for reservations.
Provide outstanding customer service to guests.

SKILLS/ABILITIES:

Excellent customer service skills
Good physical abilities
Critical thinking and time management skills
Patience, Personality and Perseverance abilities
Active listening, effective communication skills with great team spirit
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Flexibility to work in shifts
Food safety training is a plus.

QUALIFICATION: Minimum of OND in any relevant field


YEARS OF EXPERIENCE:

Minimum of 1-year experience in similar role more

We are looking for energetic and professional Floor runners to join our vibrant restaurant in order to assist the wait staff improve the dining experience for customers. You will perform various tasks, including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and wait staff.
RESPONSIBILITIES:

Assist customers with their orders by explaining... specials, meals, and drinks, and make recommendations.
Deliver food orders to a variety of customers in a timely manner.
Accurately explain food orders to chefs, specifically to allergies and special requests.
Help the wait staff set up tables by placing appropriate tableware, eating utensils, decorations, and napkins.
Uphold our food health safety and sanitation principles.
Occasionally check on customers to handle any impromptu requests or issues.
Remove dirty dishes from the table.
Inform management of customer feedback.
Provide OUTSTANDING customer service to guests.

SKILLS/ABILITIES:

High school diploma or equivalent qualification is preferred.
Active listening, outstanding communication and people skills with great team spirit.
Ability to stay professional in a stressful work environment.
Superb multitasking skills.
Available to work different hours including weekends, days, and nights.
Excellent customer service skills
Good physical abilities
Critical thinking and time management skills
Patience, Personality and Perseverance abilities
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

YEARS OF EXPERIENCE:

Minimum of 1years experience in a similar role obtained in a well-structured restaurant of a reputable organization. more

A fast-growing hospitality company is looking for a Cashier to provide a positive, friendly experience to our esteemed customers, handle cash transactions and process credit card payments.
RESPONSIBILITIES:

Accept credit card payment, verify and issue a receipt 
Ensure appropriate input in the restaurant database
Calculate customer bills through the cash register 
Establish a suitable... environment to keep the customer satisfied.
Accurately calculate discounts and special offers
Balance sales and receipt 
Maintain accurate records of transactions
Stay up to date on all promotions and special offers



SKILLS/ABILITIES:

Proven experience as a Cashier 
Experience operating a cash register
Proficient cashier and clerical skills
Excellent  interpersonal and customer service skills

QUALIFICATION: OND in any relevant field 
YEARS OF EXPERIENCE:

A minimum of 1 year of experience needed more

A fast-growing hospitality company is looking for an ambitious, hardworking, skilled Female Display Attendant to render excellent customer service to our customers. We are looking for someone with the patience, personality and perseverance to thrive in this role.
RESPONSIBILITIES:

Ensure the display section is kept clean at all times
Receive and arrange products from the bakery, pastry and... kitchen
Arrange product name tags according to company standard
Arrange delivery packs as directed
Ensure that products received and the balance of products at the end of each shift is well recorded.
Ensure adequate materials that will be used are arranged in a timely manner
Provide OUTSTANDING customer service to guests.

SKILLS/ABILITIES:

Excellent customer service skills
Good physical abilities
Critical thinking and time management skills
Patience, Personality and Perseverance abilities
Active listening, practical communication skills with excellent team spirit
Basic math skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Flexibility to work in shifts
Food safety training is a plus

QUALIFICATION: Diploma, OND in any field of study.
YEARS OF EXPERIENCE:

Minimum of 1-year experience obtained in a well-structured restaurant. more

Responsibilities

Perform a variety of cleaning activities to keep facilities clean and maintained
Ensure all rooms are cared for and inspected according to standards
Protect equipment and make sure there are no inadequacies
Respond to calls for housekeeping problems, such as spills and broken glass
Notifying managers of necessary repairs.
Check stocking levels of all consumables and... replace them appropriately
Ensure to clean and disinfect all equipment

Requirements

Candidates should possess an OND qualification
A minimum of 1 year experience needed

Skills / Abilities:

Proven experience as a Cleaner or Housekeeper
Ability to work with little supervision and maintain a high level of performance
Ability to manage tasks and time management efficiently. more

Responsibilities

Ensure adherence to standards in the production and preparation of food – in quality, quantity and safety
Ensure the correct storage of all food items
Ensure consistent and smooth production of food
Ensure that working areas are always kept clean
Ensure all dishes are prepared according to specification and served at the correct quality, portion size and... temperature
Communicating with other team members to coordinate tasks and ensure that food items are prepared in a timely manner
Maintaining the inventory of food items in the kitchen and appropriately restock when necessary
Work towards exceeding customer’s expectation

Requirements

Candidates should possess an OND qualification with 1 - 3 years work experience. more