A fast-growing hospitality company is looking for an experienced Training and Development Officer to equip employees with the knowledge, practical skills and motivation to carry out their work effectively and professionally. The ideal candidate must have outstanding managerial skills and passion for employee training to enhance the competence of our employees.



RESPONSIBILITIES:

Design and implement training programmes 
Conduct on-the-job training for new hires
Evaluate and assess the effectiveness of training programmes
Work with Line Managers to identify training needs and opportunities
Provide ongoing coaching and support to employees
Maintain accurate training records
Monitor and review the progress of trainees through appraisals, questionnaires and discussions with  Line Managers and provide timely and constructive feedback
Plan and assess the ROI of any training or development programme
Stay up-to-date with industry trends and training techniques

SKILLS/ABILITIES:

Proven experience in a similar training role
Excellent communication and interpersonal skills
In-depth knowledge of the restaurant industry and its operations
Ability to design and implement effective training programmes
Ability to lead a full training cycle
Excellent decision-making, strong organizational and time management skills
Good knowledge of talent management and succession planning methods
Experience in Hospitality and learning management software will be an added advantage

QUALIFICATION: 

BSc in Education, Training, HR or related field

YEARS OF EXPERIENCE:

Minimum of 2 years experience in a similar role.