Job Summary


We're seeking a friendly, attentive, and customer-focused Customer Service Representative to join our team! Our restaurant offers a dynamic and supportive work environment, serving high-quality cuisine to our valued customers.
As a Customer Service Representative, you'll provide exceptional service, address customer concerns, and ensure a memorable dining experience.


Responsibilities


Respond to customer inquiries via phone, email, and in-person
Resolve customer complaints and feedback
Process reservations, takeout orders, and delivery requests
Maintain accurate records of customer interactions
Collaborate with staff to ensure seamless service
Answer questions about menus, promotions, and events
Handle loyalty program and customer retention initiatives.


Requirements


Candidates should possess an OND / NCE qualification with 1+ years relevant customer service experience
Excellent communication, interpersonal, and problem-solving skills
Ability to multitask, work under pressure, and maintain patience.