ABC is seeking a proactive and customer-oriented Customer Service Intern to join our dynamic team. If you have proven customer service experience in a technology or payments-related field, we want to hear from you. As a Customer Service Intern at ABC, you will assist in providing outstanding support to our users, helping them navigate our payment systems, troubleshoot issues, and ensure a seamless... experience. Your proven customer service experience within the payments system or technology industry will be essential in delivering high-quality solutions and ensuring customer satisfaction.

Provide timely and accurate responses to customer inquiries regarding payment systems, transactions, account issues, and product features, via email, chat, phone, and social media.
Assist customers in troubleshooting payment-related issues, such as failed transactions, account access problems, and payment disputes.
Document customer interactions in our CRM and ticketing system, ensuring details are accurate and up to date.
Identify and escalate unresolved issues to senior support staff or the relevant department for further action.
Assist in processing and investigating payment disputes and claims for refund as per Customer Service framework.
Collaborate with the product and tech teams to gather feedback and identify common issues faced by customers.
Monitor and follow up on open support tickets to ensure timely resolution and customer satisfaction.
Participate in internal training to enhance knowledge of the payment platform, troubleshooting processes, and customer service best practices.
Assist with refining and improving the knowledge base, FAQs, and customer support resources.
Contribute to improving overall customer service processes and support tools for a more efficient operation. more

ABC is seeking an IT Support Officer Intern to assist our IT team in providing technical support, maintaining IT systems, and monitoring critical components to ensure optimal performance and security. The intern will gain practical experience in IT support, system monitoring, and network troubleshooting within a dynamic fintech environment.

Monitor transaction systems and track metrics such as... transaction volume, velocity, success/failure rates, exception counts, fraud detection alerts, and application downtime.
Monitor network performance and track metrics including latency, bandwidth utilization, packet loss, device uptime, CPU and memory utilization, error rates, and Round-Trip Time.
Monitor system health to track CPU, memory, and disk utilization, disk I/O, storage capacity, server uptime/availability, load average, swap usage, backup integrity, and database performance metrics.
Monitor failure controls to track rules performance, database query performance, and failed transaction trends.
Monitor security events using portals and SIEM tools to track login attempts, user activities, intrusion attempts, malware detection alerts, firewall sessions, IPS alerts, VPN sessions, and DDoS attempts. more

ABC is seeking a Reconciliation Officer Intern to support our finance and operations team in ensuring accurate transaction processing, reconciliation of financial records, and resolution of discrepancies. The intern will gain hands–on experience in financial reconciliation, reporting, and data analysis within a dynamic fintech environment.

Regularly review and analyze payment transactions for... any unusual or suspicious activity. This includes looking for patterns that might indicate fraud, errors, or other discrepancies that could lead to financial loss.
When suspicious activities or errors are detected, escalate these to senior staff or the relevant teams for investigation, creating reports to document findings and progress.
Assist in daily reconciliation of transactions between bank accounts, agent records, and system reports.
Investigate and resolve reconciliation discrepancies by liaising with internal teams and financial partners.
Support the preparation of financial reports related to reconciliations and settlement processes.
Assist in maintaining accurate financial records and documentation.
Contribute to process improvements in reconciliation workflows.
Provide support in responding to reconciliation queries from internal and external stakeholders.
Work with other departments such as risk management, fraud prevention, and customer support to address any concerns and help mitigate any issues. more