ABC is seeking a proactive and customer-oriented Customer Service Intern to join our dynamic team. If you have proven customer service experience in a technology or payments-related field, we want to hear from you. As a Customer Service Intern at ABC, you will assist in providing outstanding support to our users, helping them navigate our payment systems, troubleshoot issues, and ensure a seamless experience. Your proven customer service experience within the payments system or technology industry will be essential in delivering high-quality solutions and ensuring customer satisfaction.

Provide timely and accurate responses to customer inquiries regarding payment systems, transactions, account issues, and product features, via email, chat, phone, and social media.
Assist customers in troubleshooting payment-related issues, such as failed transactions, account access problems, and payment disputes.
Document customer interactions in our CRM and ticketing system, ensuring details are accurate and up to date.
Identify and escalate unresolved issues to senior support staff or the relevant department for further action.
Assist in processing and investigating payment disputes and claims for refund as per Customer Service framework.
Collaborate with the product and tech teams to gather feedback and identify common issues faced by customers.
Monitor and follow up on open support tickets to ensure timely resolution and customer satisfaction.
Participate in internal training to enhance knowledge of the payment platform, troubleshooting processes, and customer service best practices.
Assist with refining and improving the knowledge base, FAQs, and customer support resources.
Contribute to improving overall customer service processes and support tools for a more efficient operation.