ABC is seeking an IT Support Officer Intern to assist our IT team in providing technical support, maintaining IT systems, and monitoring critical components to ensure optimal performance and security. The intern will gain practical experience in IT support, system monitoring, and network troubleshooting within a dynamic fintech environment.

Monitor transaction systems and track metrics such as transaction volume, velocity, success/failure rates, exception counts, fraud detection alerts, and application downtime.
Monitor network performance and track metrics including latency, bandwidth utilization, packet loss, device uptime, CPU and memory utilization, error rates, and Round-Trip Time.
Monitor system health to track CPU, memory, and disk utilization, disk I/O, storage capacity, server uptime/availability, load average, swap usage, backup integrity, and database performance metrics.
Monitor failure controls to track rules performance, database query performance, and failed transaction trends.
Monitor security events using portals and SIEM tools to track login attempts, user activities, intrusion attempts, malware detection alerts, firewall sessions, IPS alerts, VPN sessions, and DDoS attempts.