Duties & Responsibilities:


Increase sales of the local sellers for home and kitchen category.
Strengthen seller business relationships and maintain regular communication with the sellers.
Carrying-out background information check for the home and kitchen category sellers.
Following up on fulfillment and inventory update for home and kitchen category sellers. Drive promotion and... marketing initiatives for home and kitchen category sellers.
Price negotiation and engaging the sellers in preparation for the campaigns.


Requirements:


Minimum of a Bachelor degree in any related course.
Rich product knowledge and familiar with e-commerce industry information.
Takes initiative, has a strong sense of responsibility and can go the extra mile.
Excellent negotiations skills and a problem solver.
Ability to work under pressure.
Outstanding communication skills, both written and verbal.
Outstanding organizational skills. Analytical skills and keen on details. more

Duties & Responsibilities:


Making daily payments to online merchants and service providers.
Lipapay system reconciliations.
Filing.
Following up with pending payments.
Updating weekly sellers settlement sheet.
Downloading and uploading M-pesa statements on system for reconciliation.
Any other duties allocated by superiors.


Requirements:


Bachelors degree B.com/CPA/ in... Finance, Accounting or its equivalent.
Experience at-least 2years in a similar role more

Duties & Responsibilities:


Handle Live Chat Tickets.
Respond to WhatsApp chats.
Follow Up on all raised customer issues to completion.
Attain the required customer satisfaction rate.
Attain daily clearance and response rate below 3min.


Requirements:


Degree or diploma in a Business related Course.
Experience in a similar role.
Good Customer Service Skills.
Good... Communication Skills.
Problem Solving Skill. more

Key Responsibilities:


Drop Shipping (DS) Order Fulfillment
Sharing Daily LPOS to deliver the DS orders within the course of the day.
Received Drop Shipping orders from the inbound team and processed them immediately.
Printed LPOs for Processing the received DS orders.
Made sure delayed orders are delivered by sellers at DS hubs.
Updated pending orders for Delayed orders and... after-sale issues on Qingflow system.
Customer Support/Aftersale Queries
Replying customer messages in SOP stores.
Assisting offshore team on after-sale applications.
Calling out clients concerning their after-sale application to know the condition of the item so as to decide whether it can be exchange, return, refund or it should be repaired.
Follow up with service centers to prepare the items as quick as possible.
Notifying sellers concerning their after-sale applications.
Vendor Support.
Prepared vendor payment and submitted for approval on time.
Retrieved POP and Sales report and shared with sellers.
Price negotiations with sellers for preparation for platform campaigns.
Sending stock updates to offshore members.


Requirements:


Diploma in Procurement/ Customer Service, Supply Chain Management or any other related field.
Proficiency in office soft-wares, including excel, word, PPT.
Serious, responsible and rigorous work attitude.
Teamwork, good time management and communication skills.
Accountable, adaptable and willing to learn & improve at all times.
High degree of professionalism with great Emotional Control
Due to the high volume of applications received, only shortlisted candidates will be contacted. more

Duties & Responsibilities:


Respond promptly and professionally to customer inquiries via phone.
Resolve customer complaints and provide solutions that align with company policies.
Process orders and returns while maintaining accurate records.
Assist customers with navigating the platform. Escalate unresolved issues to senior staff or relevant departments.
Maintain a high level of... product knowledge to provide accurate information to customers.
Follow up with customers to ensure issues are fully resolved and service satisfaction is achieved.


Requirements:


Proven experience in customer service or a similar role, preferably in e-commerce.
Strong verbal and written communication skills.
Proficiency in using customer support software, or help desk tools.
Ability to handle high call volumes while maintaining professionalism.
Problem-solving skills and the ability to work under pressure.
Basic understanding of e-commerce processes such as order fulfillment and returns. more

Duties & Responsibilities:


Act as a strategic partner between HR and business units, ensuring alignment with company objectives.
Drive talent acquisition, workforce planning, and retention strategies.
Oversee employee relations, conflict resolution, and disciplinary actions.
Support performance management processes, including goal setting and appraisals.
Ensure compliance with labor... laws and company policies. Analyze HR metrics to inform decision-making and improve workforce efficiency.
Provide guidance to managers on HR best practices and employee engagement.


Requirements:


Bachelor's degree in Human Resource Management, Business Administration, or a related field.
5+ years of experience in HR, with at least 2 years in an HRBP role.
Strong knowledge of employment laws and HR best practices.
Excellent interpersonal, communication, and conflict-resolution skills.
Experience in talent management, performance evaluation, and employee relations.
Ability to analyze HR data and provide strategic recommendations.
Member of IHRM and in good standing more

Duties & Responsibilities


Safely deliver goods to designated locations in a timely manner.
Ensure all deliveries are completed accurately and on time.
Adhere to all traffic laws and regulations.
Maintain cleanliness and safety of the vehicle.
Assist with other duties as needed.
Communicate effectively with the dispatch team to ensure smooth operations.
Handle customer inquiries... and resolve any issues related to deliveries.


Requirements


Must have attained the Kenya Certificate of Secondary Education (KCSE) level.
Valid motorcycle riding license.
Proven experience as a delivery rider or similar role (minimum 1 year).
Good knowledge of Nairobi and surrounding areas.
Excellent time management and organizational skills. Strong customer service skills.
Ability to use Google Maps effectively.
Fluent in speaking and writing English & Swahili. Must be physically fit.
Must have a personal motorbike
Please include, your current and expected remuneration in your CV.
Due to the high volume of applications received, only shortlisted candidates will be contacted. more

Duties & Responsibilities:


Develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction and loyalty.
Build and manage a high-performing customer service team, including recruitment, training, coaching, and performance evaluation.
Foster a customer-centric culture within the organization, emphasizing the importance of customer service... excellence.
Set performance goals and KPIs for the customer service team and monitor progress regularly to ensure targets are met or exceeded.
Collaborate with cross-functional teams, such as operations, logistics, and marketing, to identify customer service improvement opportunities and implement effective solutions. Implement and maintain customer service tools, technologies, and systems to streamline processes and improve response times.
Monitor customer service metrics and generate reports to identify trends, areas for improvement, and opportunities for operational efficiency.
Handle escalated customer complaints or complex issues and ensure prompt and satisfactory resolutions.
Stay up to date with industry trends, customer preferences, and emerging technologies to proactively identify innovative ways to enhance the customer experience.
Conduct regular training sessions for the customer service team to improve product knowledge, communication skills, and problem-solving abilities.


Qualifications:


Education: Diploma, degree or higher.
Experience: Proven track record in a senior customer service leadership role within the e-commerce or retail industry.
Strategic Implementation: Demonstrated success in creating and implementing effective customer service strategies that improve customer satisfaction.
Leadership: Strong leadership skills with the ability to inspire, motivate, and mentor a diverse team. Analytical Skills: Ability to leverage data and key metrics to drive performance improvements and ensure continuous progress.
Problem-Solving: Proactive problem-solving capabilities with a diplomatic and empathetic approach to handling complex customer issues.
Technical Expertise: Familiarity with customer service technologies, including CRM systems, live chat platforms, and social media management tools.
Communication: Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
Organization: Exceptional organizational and time management skills to prioritize tasks and achieve targets.
Process Optimization: Experience in analyzing and improving customer service processes for greater efficiency and satisfaction.
Metrics Monitoring: Expertise in tracking key performance indicators (KPIs), such as response times and customer satisfaction scores. more

Duties & Responsibilities


Computers and Tablets Online Store Management
Order Fulfillment
Products Recommendation
SNS Operations
Uploading New Products and Platform Promotions
Stock balancing


Requirements


Bachelor's degree in Sales and Marketing or a related field.
E-commerce and Digital Marketing Knowledge
Product Knowledge and Inventory Management
Customer... Service Skills
Communication Skills
Sales Skills (2 months or above experience in computer sales) Problem-Solving Skills
Computers and Tablets products promotion and sales
Marketing and Branding Awareness
Inter-Personal Skills
Time Management and Organization
Attention to Detail and Tech-Savvy
Cyber Security Knowledge: Ensuring the online store adheres to security protocols to protect customer data more

Duties & Responsibilities


New Energy Online Store Management (Bluetti, Marstek, EcoFlow, Hithium)
Order Fulfillment
Products Recommendation
SNS Operations
Uploading New Products and Platform Promotions
Stock balancing
New Energy products promotion and sales


Requirements


Bachelor's degree in Sales and Marketing or a related field. E-commerce and Digital Marketing... Knowledge
Product Knowledge and Inventory Management
Customer Service Skills
Communication Skills
Sales Skills (2 months or above experience in New Energy sales) Problem-Solving Skills
Marketing and Branding Awareness
Inter-Personal Skills
Time Management and Organization
Attention to Detail and Tech-Savvy
Cyber Security Knowledge: Ensuring the online store adheres to security protocols to protect customer data more