Draft compliance strategy/plan: Initiates draft annual universal capture/areas of focus for compliance department within UGAFODE by identifying, reviewing and assessing/profiling compliance risks across branches and departments.
Anti-Money Laundering and Combating Financing of Terrorism (AML & CFT): Supports in ensuring that UGAFODE’s Money Laundering compliance is up-to-date by monitoring... and reviewing AML risk through an efficient identification and monitoring of any suspicious activities process as well as timely reporting.
Implement the scheduled compliance reviews: Offers supervision to Compliance officers as per approved Annual compliance schedule. Reviews compliance review reports prepared by Compliance Officers and follows up on action plans and preparing an inventory of all issues from branches and departments.
Continuous monitoring: Supports the attainment UGAFODE (MDI) strategic goals by ascertaining that there are adequate, effective and efficient controls to ensure compliance with all applicable legal and regulatory requirements and with the internal policies and procedures as well as Annual operating plan.
Compliance Risk Identification and reporting: Continuously supports with identifying, evaluating, and addressing the compliance and operational risks of UGAFODE and ensures periodic reporting of the compliance risk status to the Compliance Manager.
Closing pending compliance issues: As approved, visit branches and other departments and close pending and emerging operational compliance in line with agreed issues action plans and timelines.
Review and reporting: Reviews and reports on compliance/non-compliance to lenders covenants and other service level agreements, reviews compliance with regulatory risk limits for UGAFODE, and other critical entities in line with set policy and procedural standards.
Compliance Training: Support the Compliance Manager to cultivate a culture of appreciating Compliance risk in UGAFODE through induction training, coaching and other awareness sessions.
Internal policies and procedures: Support with periodic reviews of UGAFODE’s Compliance Policies and Procedures to ensure that they comply with the Bank of Uganda Guidance Note on Compliance Risk and coordinates periodic reviews of all UGAFODE’s policies and procedures.
Succession Planning: Assumes the Head of department mandate in the event of absence or as may be requested by management from time to time on all institutional compliance risk matters. more

Preparation and processing of company payments: As per instructions, swiftly initiates the payment process by preparing payment instructions/vouchers for both internal and external clients, confirms budget and processes payment, also in compliance with UGAFODE process flows & IFRS.
Maintaining budgetary control: Conducts reviews (daily) and monitors/tracks budget performance and... implementation for all payments drawn to or against the institution.
Reporting: Prepares several reports and reporting standards to enhance an effective and efficient management reporting and such reports may include statutory and non-statutory reports.
Documentation and filing: Ensures regular update of procedural documentation (procedures manual) in line with changes in operating processes for reporting and retrieval purposes especially regarding company payments.
Reconciliation: Conducts reconciliation as per plan for all payments and costs against approved budget.
Funding & investment Proposals: Supports with information through benchmarking and research across the market in the development, analysis and management of funding proposals to support the institution’s growth strategies from time to time
Compliance: Ensures adherence to UGAFODE internal, external as well as regulatory and best practices in the processing and management of company payments.
Verification of fixed assets: Conducts regular or as scheduled checks on all company property to ascertain value for money and support effective decision making i.e. related to insurance, depreciation and write-off.
Liquidity management: Provides support with liquidity advisory and control to management for guaranteeing compliance to liquidity levels against budget and internal cash at hand reserves across branches within UGAFODE (MDI). more

Drive sales strategies and initiatives for the Agent Banking solution; develop the Branch’s sales plan and execute the plan according to agreed activities, action plans and budgets.
Monitor transactions and performance in branches, to achieve the required Business growth in customers and transaction volumes.
Develop and follow through implementation of training programs for the assigned... agents in a branch.
Conduct regular visits to agents to confirm compliance with policies and procedures.
Carry out first level maintenance of agent banking equipment, e.g. POS and logbooks and Mobile phone trouble shooting.
Attend to Agent, internal and external customer queries and complaints in line with the customer service standards of UGAFODE.
Monitor day-to-day activities of the branch agents such as float availability, challenges, system downtime and escalate for resolution to relevant stake holders.
Support the business units in the identification of potential agents, coordinate joint marketing activities and cross-sell Alternative Banking Channels products.
Carry out daily reconciliation of agent transactions as per set guidelines to mitigate envisaged risks.
Ensure that agent banking policies and procedures are adhered to and also train staff to ensure product knowledge. more

Implement, maintain and monitor UGAFODE’s Cyber Security systems and participation in the design and implementation of up-to-date IT standards, policies, guidelines and appropriate architectural principles to ensure the UGAFODE’s IT Security goals continue to be met
Manage UGAFODE’s IT Security systems and tools, e.g. firewalls, data protection controls, log analyzers, end-point-security,... patching, encryption, vulnerability scanning and pen testing etc. ensuring that they are use optimally, including, monitoring and enforcing security access procedures to UGAFODE’s Information Technology Systems and networks.
Research, evaluate, design, test, recommend and/or plan technological upgrade improvements and major changes to the IT Security environment, and analyze their impact on the existing environment, while overseeing their proper deployment, configuration, and functioning.
Providing training on IT Security Awareness trainings to UGAFODE’s personnel as per established IT security training programs to promote good security hygiene.
Serve as the department’s representative to support IT security & operational audits by UGAFODE’s internal assurance functions or third-parties to ensure UGAFODE maintains a strong security posture including ensuring that service-level agreements with outsourced ICT security services providers are enforced.
Enforce UGAFODE’s ICT Change and Incident management activities and processes ensuring that they are in line with the approved IT Policies.
Work with ICT staffs to ensure that all Audit, Risk, Vulnerability & compliance findings are appreciated and closed in time.
Enforce the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend and support implementation of treatment plans
Provide guidance during security incidents and investigations, ensuring root-cause analysis is undertaken and input suggested approaches to deal with lessons identified
Ensure that systems and the information within them comply with the Data-Protection-and-Privacy-Act-2019 of Uganda and other relevant legal and regulatory requirements.
Work with the IT team to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, Software’s and 3rd party connections before being introduced into the ICT environment in compliance with current Security Policies
Maintain a knowledgebase comprising a technical reference library, security advisories and alerts, information on security trends and practices, and laws and regulations
Support the Head of ICT in developing and planning of the IT Security section’s annual Budgets and work plans and execution of the same.
And undertake any other assignments related to information systems technology as may be assigned by supervisors from time to time more

Development and review of risk matrix for the institution: In conjunction with Head of Risk, initiate draft universal capture/areas of focus for risks by identifying, reviewing and profiling company’s risk appetite for financial and non-financial risks for UGAFODE (MDI) Ltd.
Facilitating Risk Control Self-Assessments (RCSA) and ensuring that the tool is effectively utilised by operational... units for proactive risk identification.
Analysis of information and reports to establish trends and put in place measures to identify the risk.
Identify major operational risks affecting business operations and taking necessary steps to measure, monitor and control exposure accordingly.
To implement and enforce measures that will improve the standards in risk management in the Institution. more

Budgetary controls: Reviews all user requisitions to ensure that purchases are made within the various cost centers’ set capital and Operational expenditure budgets.
Evaluations: Evaluates suppliers and where applicable, negotiate offers from pre-qualified suppliers based on the Procurement Policy in a timely manner and at lowest total cost of ownership without compromising on quality... standards.
Receives purchasing instructions and raise LPOs in an accurate and timely manner and in line with SLA of user departments or outsourced clients
Follows up orders placed with suppliers and update and or manages feedback with stakeholders.
Ensures that detailed validation for all purchases/deliveries made by all suppliers is carried out based on the agreed quality standards and timelines to achieve value for money.
Receives and implements instructions to review and update the contracts register.
Receives and record suppliers’ invoices, attach delivery notes and copy LPO as evidence of delivery and approval of supply before forwarding to Finance for effecting payment.
Stationary Management (processing, validating and monitoring) all user requests (Head Office and the entire branch network) as well as budgetary monitoring and control.
Document Management – Proper filling of official procurement documents and archival of non-frequently used files/documents with the registry or as policy directive.
Reporting: Conducts daily/weekly monitoring for all Procurement service level agreements in place and reports on the procurement. more

Debt recovery Strategy: Manages and controls debt recovery strategies and campaigns within the Non-performing loans (NPL) and write-off portfolio with the aim of maximizing recovery effectiveness and efficiency for UGAFODE (MDI).
Debt recovery information: Analyzes financial information from a variety of sources (Bank systems, own due diligence, customer financial statements, etc.) and... applies professional judgment to the information and formulates appropriate recovery strategies per customer in order to maximize debt recovery efficiency.
Debt recovery data: Approves the input of data and creating spreadsheets showing the progress of debt recovery officer’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allow settlement and payment options.
Management of delinquent accounts: Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts. Also collaborates with credit approvers (supervisors, branch credit team and regional Managers) to manage cases and providing clear and thorough rationale for the decision sought.
Risk management: Ensures timely referral to the Legal department when turnaround of a non- performing account is not possible and ensure foreclosure and/or recovery actions are done in the most cost-effective manner to minimize continuous losses & ensure that there is no negative publicity (reputational risk) due to the institution.
Recovery Reports: Provide timely, relevant & accurate reporting and analysis of recovery results against historical & projected goals to the institution’s management team on a regular basis.
Compliance: To ensure the management of the non-performing accounts portfolio in line with external regulatory expectations and UGAFODE’s credit policies and procedures by operating within recoveries foreclosure procedures and policies and the institution’s wider regulatory environment.
Foreclosures: In liaison with Legal department, manages the process of outsourcing of debt recovery, approving form letters for use in collection attempts, consideration of litigation action, agreeing level of repayment/settlement and as a consequence, ensure
UGAFODE’s financial loss due to bad loans fall within manageable discretion.
Special portfolio: Personally, manages special portfolio of unique and complicated accounts that require more experienced debt management like deceased accounts, skip accounts, legal action. Supervisor review accounts (as referred by external agents), abandoned cases (if any), VIP accounts, repossessed vehicles and restructured accounts applicable within the institution.
Team Supervision: Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Recruitment, Development, Performance Management, Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring and Employee engagement etc. more

Accounting and risk management: Conducts monthly reconciliation of balance sheets for UGAFODE, proactively follows up on issues arising from balance sheet reviews as well as accounting and ensuring close monitoring and closure of dormant/inactive accounts.
Reconciliation Reviews: Regularly conducts and reviews all reconciliations (process, procedure transaction) carried out by the accounts... officers to ensure accuracy of booking and resolution.
Fixed Assets Management: ensures effective planning and coordination of UGAFODE’S annual fixed assets verifications exercise and duly updates the register to support effective decision making and value for money.
Financial reporting: Prepares and submits timely and accurate BoU returns, provides oversight role on internal reports to all stakeholders as well as conducting data quality reviews to ensure improvements in efficiency and accuracy of the reports.
Tax compliance vs risk management: Ensures accurate and timely filing of statutory returns and payments (2 million below), prepares & submits accurate statutory accounts, fully supported & ensures timely publication of accounts, ensures accurate and timely submission of shareholder returns, ensures oversight for BoU returns, URA – PAYE, NSSF, VAT, WHT and preparation of corporation tax and ensures that all URA/NSSF returns are submitted before due date i.e. at least 5 days;
Documentation and filing: Ensures regular update of procedural documentation (procedures manual) in line with changes in operating processes in enhancing both the reporting and retrieval purposes.
Team Leadership: Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Recruitment, Development, Performance Management, Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring and Employee engagement etc. more

Recruitment & Selection: Manages and coordinates process of recruitment & selection for all positions below Senior Management team (SMT) with support from Head-HR and Line Managers and within compliance to internal HR policies, practices and risk perspectives.
HR Business Partnering: Responsible for all HR related advisory services including staffing, rotation, performance management, etc for... the core business functions i.e. Credit Administration, Business Generation & Operations Departments in conjunction with respective HoDs.
HR Policy & Compliance Custodian: Ensure all HR related activities within the role are done as per policy, within statutory requirements and or HR best practice. Where necessary, participate in the review and implementation of HR Policy and ensure policy changes are followed and implemented and staff are duly sensitized.
HR Audits: In charge of coordinating all the scheduled HR Audits (internal & external) by ensuring due compliance, information collection and provision to the Internal Audit team and ensuring a successful Audit for the department.
Staff Discipline: In coordination with Head-HR, manages the disciplinary hearing process from an HR’s position by taking minutes of the proceedings and submitting them to committee members in accurate and timely manner to support related decisions.
HR Budget: Supports the Head of HR to develop and monitor the staff costs budget in liaison with HR business partners and respective line managers so as to contain HR spend within compliance levels.
HR Reporting: Develops daily/weekly/monthly reports on HR activities. Ensure the necessary management information required (HR Analytics) is provided to the business departments as and when needed in enhancing efficiency & accountability
Succession Planning: Takes lead in developing the institution’s Succession Plan to ensure business continuity and ensures its implementation and update are in tandem with institutional changes in manpower.
Team Management and Leadership takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Performance Management, Career path planning, On-the-job training, Employee engagement etc more

L&D Strategy Development & implementation: Conduct a skills analysis (TNA/PDPs) for all employees & design training Interventions. Initiate and prepare an annual training calendar and budget for individual, functional and company needs and keep track of the man days.
L&D implementation: Arranges/coordinates internal training and development programmes as required to meet the identified... learning needs of the institution and evaluate the effectiveness of such training programmes with stakeholders.
Talent Management: Implements UGAFODE (MDI) strategy on talent management in collaboration with HoDs with the primary focus of participating in the identification and development of such high performing employees (HIPO staff) and for Career Development to realize optimum employee productivity and retention.
Development of standard training modules: In collaboration with HoDs, conducts regular and periodical assessment of training needs and to develop a program to meet the identified needs. Develop internal standard training modules to support a culture of learning at UGAFODE.
Performance Management: Coordinates the Performance Management process at UGAFODE and ensures that the exercise is conducted in a timely, effective and objective manner and that performance review outcomes are followed through in line with UGAFODE (MDI) Annual Performance Management cycle.
HR Business Partnering: Serves as the HR Business Partner for HR related service advisory for (Finance, Internal Audit, Risk, Digital, ICT and Operations departments) support functions.
L&D Budget: In collaboration with Head-HR, takes initiative to develop the Learning & Development budget, seeks its approval, manages it by tracking expenditures and negotiates training contracts.
Other HR initiatives: Leads the HR team in the development/review of HR initiatives that aim at enhancing staff engagement and retention i.e. Town hall meetings, sports gala, Health and wellness, talent academy, HR newsletters etc.
L&D Reporting: Develop daily/weekly/monthly reports on L&D activities to management with proposals to improving the bank’s L&D portfolio and enhancing accountability
Team Management and Leadership: Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Performance Management, Career path planning, On-the-job training, coaching & mentoring and Employee engagement. more

Annual work plan: responsible for the development and or review of the Administration & Procurement departmental work plan and ensures that all set activities are implemented as planned.
Customer Service & stakeholder Management: Manages feedback regarding service provision (internal/external) to ensure compliance with SLA as well as building sustainable relationships with all service... stakeholders to secure critical customer relationships and benefits arising thereof.
Operational Performance: Implements UGAFODE’s procurement system, policies and procedures and initiate reviews where necessary, benchmark new processes, approaches, and technology that will continually drive improvements on performance and business results.
Strategic Sourcing: Manages the implementation of early sourcing involvement in the project life cycle to better influence strategy i.e. COPEX activities and sourcing strategies, market approach, negotiating “best in class” commercial solutions that are aligned to business drivers or delivering specified components thereof in compliance with set standards.
Budget control: Reviews all requisitions to ensure that purchases are made within the various cost centers’ set capital and Operational expenditure budgets.
Pre-qualification: Continuously reviews and updates UGAFODE supplier pre-qualification processes and where applicable, negotiate offers from only pre-qualified suppliers based on the Procurement Policy in a timely manner and at lowest total cost of ownership without compromising quality.
Stores management: Ensures adequate provision of administrative services and manage bank stock-in and stock-out processes of essentials and ensures safety and records.
Fixed assets management: Manages the provision of furniture and office equipment to all UGAFODE offices and ensuring engraving of company assets throughout the network. Maintenance of an inventory system of the company assets and taking insurance of all the company assets.
Team Leadership and Management: Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Recruitment, Development, Performance Management, Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring and Employee engagement. more

Business Growth Strategy: responsible for development, reviews, seeking approval and overall execution of UGAFODE’s business growth strategy driving both Assets and liabilities across branch network based on the agreed strategic direction of the institution as well as annual operating plan.
Portfolio management: Leads the team in the effective management of the portfolio (growth and quality)... as well as ensuring risk management through committee meetings to provide meaningful input into risk appetite discussions, portfolio management strategies as well as detecting and evaluating shifts or changes in key risk parameters and the effects of such changes on both portfolios and relationships of the institution.
Effective Branch Supervision: Supervises and manages all UGAFODE branch distribution network as revenue growth channels for both assets & liabilities and ensures such entities consistently perform as planned within compliance to both regulatory and risk perspectives of the institution.
Process Efficiency and Improvement: Conducts regular reviews of business generation strategies/policies, process effectiveness and efficiency, and provides feedback and recommendations to UGAFODE management on a regular basis.
Compliance: Ensures compliance with internal business growth policies and Central Bank guidelines and regulations on prudential norms failure of which UGAFODE can incur losses as a result of penalties arising thereof.
Reporting on business strategy: Prepares, reviews and submits portfolio and other financial analysis reports on business growth (assets & liabilities) and other trends to key stakeholders including- Management, Board and Central Bank and as may be required.
Budget/Cost Management: Oversees the Business Generation function Budget and ensures cost saving, value for money, enforcement of budgetary controls and accountability for expenditure in line with UGAFODE set standards and annual operating plans.
Team Management and Leadership: takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Recruitment, Development, Performance Management, Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring and Employee engagement. more

Single Point of Contact (SPOC): Provides the single point of entry for handling ICT customer requests, queries through calls/emails. Categorizes, prioritizes and reassigns requests on the issues tracker; provides first level support and feedback to ensure efficient running of the User administration processes in the bank.
Incident coordination: Ensures incidents logging, manages progress and... ensures availability of all diagnostic information. Handles stakeholder feedback in event of a systems high priority incident and coordinates resolutions by ICT Support staff/vendors per SLAs as well as coordination of ICT system issues escalations.
Request fulfilment: Responds to and manages user service requests i.e. access requests, change requests and ensure the proper requests management process is followed through.
System Monitoring: Monitors ICT systems uptime and performance through monitoring tools, alerts, dashboards and monitoring screens, maintains accurate log entries of requests with fault details, contact information, resolution details, and follows up information, and advises user of action taken.
ICT reporting: Prepares all relevant Service performance reports, daily, weekly and monthly status reports on ICT service levels for management’s attention.
Ensure Compliance: Operating in total adherence to all ICT operational process requirements regarding ICT desk services within; Risk, Ethical and Audit Compliance.
Business Continuity: implementing backup and recovery plans and procedures based on industry best practices, managing the security and disaster recovery aspects of a database through planning for backup & recovery of database information, Maintaining archived data as well as restoration of such databases. more

Develop and implement record tracking tools to enable efficient records & archivist management by way of: Tracking register for all staff files received, and Staff files released out to Audit under permission from the department.
Chief Custodian of UGAFODE records domiciled within Administration unit of the Operations Department as advised from time to time.
Communicating Records procedures... to all staff including;
Acting as the first point of contact and directing staff in accessing resources as may be required
Participating in institutional Records led initiatives (meetings, surveys, special projects).

Coordination of Records Transfers by;
Instructing staff on records transfer procedures and providing advice where and whenever required.
Reviewing Records Transfer Lists to ensure accuracy and completeness, before signing and transmitting the lists
Receiving copies of Transfer Lists after the records have been transferred distributing to the appropriate department
Assisting in tracking, locating and retrieving records by maintaining a central set of Transfer Lists or data.

Records Schedule Support through;
Communicating records scheduling procedures to all departments
Maintaining a central copy of approved records schedules for the department.
Ensuring that all departments have up-to-date copies of approved records schedules for their records.

Ensure adherence to UGAFODE set standards and controls regarding; information management, service level agreements between staff and departments, complaint/escalation management processes, service turnaround time and occupational safety and health by implementing measures aimed at guaranteeing an effective and efficient process.
Reporting: generation and submission of regular reports on records received, input into the system, retrieved on weekly/monthly/quarterly basis to various stakeholders. more

Oversees the development, implementation and enforcement of Cyber and technology policy programs at UGAFODE.
Ensuring that information systems meet the needs of the institution, and the ICT strategy, in particular information system development strategies, comply with the overall business strategies, risk appetite and ICT risk management policies of the institution.
Ensures that UGAFODE... maintains an up-to date enterprise-wide knowledge base of its users, devices, applications, software licenses and their relationships including but not limited to: Software and hardware asset inventory, Network maps (including boundaries, traffic and data flow) and network utilization & performance data.
Designs cybersecurity controls with the consideration of users at all levels of the institution, including internal (management & staff), external users (contractors/consultants, business partners and service providers).
Organizing professional cyber related trainings to improve technical proficiency of staff.
Ensures that regular and comprehensive cyber risk assessments are conducted within the institution.
Ensures adequate processes & tools are in place for monitoring IT systems to detect cyber and technology events and incidents in a timely manner.
Conducts reviews associated with exceptions/deviations to the approved cyber and technology policies and procedures and gain senior management approval for risk assessments.
Assessment of the confidentiality, integrity and availability of the information systems in the institution.
Reporting as agreed on the assessment of the effectiveness of the approved cybersecurity program, all material cyber and technology events that affected the institution, e.t.c.
Timely detection and action to identify compromises to the IT systems and controls and speedy rectification to avoid financial and operational losses.
Ensuring that the institution’s cyber security controls and procedures are up-to-date to prevent breaches of the Institution’s systems by internal and external actors.
Continuously test disaster recovery and Business Continuity Plans (BCP) arrangements to ensure that the institution can continue to function and meet its regulatory obligations in the event of an unforeseen attack through cyber-crime.
Ensure timely update of the incident response mechanism and Business Continuity Plan (BCP) based on the latest cyber threat intelligence gathered. more

Design, configure and maintain a stable and secure WAN/LAN network infrastructure.
Perform a network technology needs analysis and advise the Institution accordingly.
Ensure stable and secure internet connectivity for all UGAFODES’s internet-based systems.
Setup, maintain and test DR network connectivity.
Perform regular Network reviews and assessments to identify potential threats and... vulnerabilities within UGAFODE’s network Infrastructure.
Ensure up-to-date backups for all network devices configurations.
Interpret and implement all ICT established policies and procedures and guidelines.
Carry out daily ICT tasks and checks.
Liaise with third party suppliers and vendors to ensure that all IT related equipment and network operating systems are operating to specifications.
Maintain an inventory of all IT Networks related equipment.
Undertake any other assignments related to information systems technology as may be assigned by supervisors from time to time. more

Participate in developing the scope, specific objectives, expected outcomes and timelines for audit activities as part of internal audit plan.
In line with the audit plan and audit program, perform financial, operational and compliance audits. Conduct audits either individually or as part of a team to give assurance as to the effectiveness of internal controls and other risk-mitigating... measures.
Conduct scheduled and non-schedule audits, analyse issues, profile outcomes and submit findings with suggested recommendations for improving internal controls, operating efficiency, and compliance to management for action.
Carry out investigative audits including fraud investigations as assigned from time to time.
Prepare audit working papers and maintain audit files that support audit findings.
Undertake to comply with professional internal auditing standards and other requirements as approved from time to time. more

Perform risk-based Information Systems audits, in line with Internal Audit Plan, Methodology, processes, procedures and timeframes.
Develop the scope, specific objectives, expected outcomes and timelines for audit activities as part of internal audit plan.
Evaluate the design and operational effectiveness of information systems controls in place and perform information control reviews of... system development standards, operating procedures, system security, programming controls, network and infrastructure controls, back up and disaster recovery and system maintenance.
Perform Information systems consultancy services and special/adhoc investigations.
Prepare timely audit and investigation reports detailing findings and recommendations for improvements on internal controls.
Ensure completeness of any audit assignments as delegated from time to time, including the management of the filing and maintaining of adequate audit trail in the working paper file.
Providing support for data analytics and extraction through computer assisted audit techniques.
Develop and maintain the skills, knowledge and expertise to make valuable contribution to the Internal Audit team.
Any other jobs as may be required and assigned by Internal Audit Management. more

Issues arrears notices on a daily basis calls/issues arrears notices and follows up on clients that have not settled their monthly obligations to improve portfolio quality and avoid financial losses to the institution.
Schedules repayment plans, discusses debt repayment plans with defaulting clients and recommends to management; accounts that would require restructuring accordingly, so as to... enhance loan portfolio quality.
Supports branches by responding to queries regarding loan account balances raised by customers for effective communication and customer service and ensures all client files are up-to-date with necessary communications, correspondences and file notes to ease the debt recovery procedures whenever may arise.
Responds to customer queries regarding the status of their loan accounts including reconciliations in case their accounts have irregularities.
Collateral backup – checks for security perfection for the accounts that are NPA or are showing signs of deterioration, forwards to legal department to ensure a smooth and quick foreclosure process and should security not be perfected forward to Legal for immediate perfection.
Compliance & Reporting – ensures timely capturing of cash flows in the system for proper IFRS reporting to minimize provisioning and compliance.
Processes the release of securities for accounts/loans that have been paid off and forwards to Head of Credit for recommendation to maximize profit for the institution.
Ensures quality of respective allotted portfolio by conducting daily monitoring and reviews of delinquent account records to determine which customers must be contacted for collection of overdue accounts and providing regular support. more

Develop and implement the organization’s ESG strategy, aligning it with institutional goals and industry best practices.
Conduct comprehensive assessments and analyses to identify key environmental, social, and governance issues that may affect business.
Collaborate with cross-functional teams to integrate ESG considerations into business strategies and operations
Engage with senior... management to drive awareness and understanding of ESG principles and their impact on the organization’s reputation and financial performance.
Ensure compliance with relevant ESG regulations, standards, and reporting.
Conduct ESG research and analysis to identify emerging trends, benchmark against peers, and provide recommendations for continuous improvement.
Collaborate with investors, regulators, and other external stakeholders to address ESG-related inquiries and provide transparent disclosure of ESG initiatives.
Develop and conduct ESG training and capacity building sessions for staff to ensure compliance with relevant regulations and standards
Support the development of ESG-related communications, reports, and disclosures for internal and external stakeholders. more