Draft compliance strategy/plan: Initiates draft annual universal capture/areas of focus for compliance department within UGAFODE by identifying, reviewing and assessing/profiling compliance risks across branches and departments.
Anti-Money Laundering and Combating Financing of Terrorism (AML & CFT): Supports in ensuring that UGAFODE’s Money Laundering compliance is up-to-date by monitoring... and reviewing AML risk through an efficient identification and monitoring of any suspicious activities process as well as timely reporting.
Implement the scheduled compliance reviews: Offers supervision to Compliance officers as per approved Annual compliance schedule. Reviews compliance review reports prepared by Compliance Officers and follows up on action plans and preparing an inventory of all issues from branches and departments.
Continuous monitoring: Supports the attainment UGAFODE (MDI) strategic goals by ascertaining that there are adequate, effective and efficient controls to ensure compliance with all applicable legal and regulatory requirements and with the internal policies and procedures as well as Annual operating plan.
Compliance Risk Identification and reporting: Continuously supports with identifying, evaluating, and addressing the compliance and operational risks of UGAFODE and ensures periodic reporting of the compliance risk status to the Compliance Manager.
Closing pending compliance issues: As approved, visit branches and other departments and close pending and emerging operational compliance in line with agreed issues action plans and timelines.
Review and reporting: Reviews and reports on compliance/non-compliance to lenders covenants and other service level agreements, reviews compliance with regulatory risk limits for UGAFODE, and other critical entities in line with set policy and procedural standards.
Compliance Training: Support the Compliance Manager to cultivate a culture of appreciating Compliance risk in UGAFODE through induction training, coaching and other awareness sessions.
Internal policies and procedures: Support with periodic reviews of UGAFODE’s Compliance Policies and Procedures to ensure that they comply with the Bank of Uganda Guidance Note on Compliance Risk and coordinates periodic reviews of all UGAFODE’s policies and procedures.
Succession Planning: Assumes the Head of department mandate in the event of absence or as may be requested by management from time to time on all institutional compliance risk matters. more

Preparation and processing of company payments: As per instructions, swiftly initiates the payment process by preparing payment instructions/vouchers for both internal and external clients, confirms budget and processes payment, also in compliance with UGAFODE process flows & IFRS.
Maintaining budgetary control: Conducts reviews (daily) and monitors/tracks budget performance and... implementation for all payments drawn to or against the institution.
Reporting: Prepares several reports and reporting standards to enhance an effective and efficient management reporting and such reports may include statutory and non-statutory reports.
Documentation and filing: Ensures regular update of procedural documentation (procedures manual) in line with changes in operating processes for reporting and retrieval purposes especially regarding company payments.
Reconciliation: Conducts reconciliation as per plan for all payments and costs against approved budget.
Funding & investment Proposals: Supports with information through benchmarking and research across the market in the development, analysis and management of funding proposals to support the institution’s growth strategies from time to time
Compliance: Ensures adherence to UGAFODE internal, external as well as regulatory and best practices in the processing and management of company payments.
Verification of fixed assets: Conducts regular or as scheduled checks on all company property to ascertain value for money and support effective decision making i.e. related to insurance, depreciation and write-off.
Liquidity management: Provides support with liquidity advisory and control to management for guaranteeing compliance to liquidity levels against budget and internal cash at hand reserves across branches within UGAFODE (MDI). more

Drive sales strategies and initiatives for the Agent Banking solution; develop the Branch’s sales plan and execute the plan according to agreed activities, action plans and budgets.
Monitor transactions and performance in branches, to achieve the required Business growth in customers and transaction volumes.
Develop and follow through implementation of training programs for the assigned... agents in a branch.
Conduct regular visits to agents to confirm compliance with policies and procedures.
Carry out first level maintenance of agent banking equipment, e.g. POS and logbooks and Mobile phone trouble shooting.
Attend to Agent, internal and external customer queries and complaints in line with the customer service standards of UGAFODE.
Monitor day-to-day activities of the branch agents such as float availability, challenges, system downtime and escalate for resolution to relevant stake holders.
Support the business units in the identification of potential agents, coordinate joint marketing activities and cross-sell Alternative Banking Channels products.
Carry out daily reconciliation of agent transactions as per set guidelines to mitigate envisaged risks.
Ensure that agent banking policies and procedures are adhered to and also train staff to ensure product knowledge. more

Implement, maintain and monitor UGAFODE’s Cyber Security systems and participation in the design and implementation of up-to-date IT standards, policies, guidelines and appropriate architectural principles to ensure the UGAFODE’s IT Security goals continue to be met
Manage UGAFODE’s IT Security systems and tools, e.g. firewalls, data protection controls, log analyzers, end-point-security,... patching, encryption, vulnerability scanning and pen testing etc. ensuring that they are use optimally, including, monitoring and enforcing security access procedures to UGAFODE’s Information Technology Systems and networks.
Research, evaluate, design, test, recommend and/or plan technological upgrade improvements and major changes to the IT Security environment, and analyze their impact on the existing environment, while overseeing their proper deployment, configuration, and functioning.
Providing training on IT Security Awareness trainings to UGAFODE’s personnel as per established IT security training programs to promote good security hygiene.
Serve as the department’s representative to support IT security & operational audits by UGAFODE’s internal assurance functions or third-parties to ensure UGAFODE maintains a strong security posture including ensuring that service-level agreements with outsourced ICT security services providers are enforced.
Enforce UGAFODE’s ICT Change and Incident management activities and processes ensuring that they are in line with the approved IT Policies.
Work with ICT staffs to ensure that all Audit, Risk, Vulnerability & compliance findings are appreciated and closed in time.
Enforce the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend and support implementation of treatment plans
Provide guidance during security incidents and investigations, ensuring root-cause analysis is undertaken and input suggested approaches to deal with lessons identified
Ensure that systems and the information within them comply with the Data-Protection-and-Privacy-Act-2019 of Uganda and other relevant legal and regulatory requirements.
Work with the IT team to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, Software’s and 3rd party connections before being introduced into the ICT environment in compliance with current Security Policies
Maintain a knowledgebase comprising a technical reference library, security advisories and alerts, information on security trends and practices, and laws and regulations
Support the Head of ICT in developing and planning of the IT Security section’s annual Budgets and work plans and execution of the same.
And undertake any other assignments related to information systems technology as may be assigned by supervisors from time to time more

Development and review of risk matrix for the institution: In conjunction with Head of Risk, initiate draft universal capture/areas of focus for risks by identifying, reviewing and profiling company’s risk appetite for financial and non-financial risks for UGAFODE (MDI) Ltd.
Facilitating Risk Control Self-Assessments (RCSA) and ensuring that the tool is effectively utilised by operational... units for proactive risk identification.
Analysis of information and reports to establish trends and put in place measures to identify the risk.
Identify major operational risks affecting business operations and taking necessary steps to measure, monitor and control exposure accordingly.
To implement and enforce measures that will improve the standards in risk management in the Institution. more

Budgetary controls: Reviews all user requisitions to ensure that purchases are made within the various cost centers’ set capital and Operational expenditure budgets.
Evaluations: Evaluates suppliers and where applicable, negotiate offers from pre-qualified suppliers based on the Procurement Policy in a timely manner and at lowest total cost of ownership without compromising on quality... standards.
Receives purchasing instructions and raise LPOs in an accurate and timely manner and in line with SLA of user departments or outsourced clients
Follows up orders placed with suppliers and update and or manages feedback with stakeholders.
Ensures that detailed validation for all purchases/deliveries made by all suppliers is carried out based on the agreed quality standards and timelines to achieve value for money.
Receives and implements instructions to review and update the contracts register.
Receives and record suppliers’ invoices, attach delivery notes and copy LPO as evidence of delivery and approval of supply before forwarding to Finance for effecting payment.
Stationary Management (processing, validating and monitoring) all user requests (Head Office and the entire branch network) as well as budgetary monitoring and control.
Document Management – Proper filling of official procurement documents and archival of non-frequently used files/documents with the registry or as policy directive.
Reporting: Conducts daily/weekly monitoring for all Procurement service level agreements in place and reports on the procurement. more

Debt recovery Strategy: Manages and controls debt recovery strategies and campaigns within the Non-performing loans (NPL) and write-off portfolio with the aim of maximizing recovery effectiveness and efficiency for UGAFODE (MDI).
Debt recovery information: Analyzes financial information from a variety of sources (Bank systems, own due diligence, customer financial statements, etc.) and... applies professional judgment to the information and formulates appropriate recovery strategies per customer in order to maximize debt recovery efficiency.
Debt recovery data: Approves the input of data and creating spreadsheets showing the progress of debt recovery officer’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allow settlement and payment options.
Management of delinquent accounts: Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts. Also collaborates with credit approvers (supervisors, branch credit team and regional Managers) to manage cases and providing clear and thorough rationale for the decision sought.
Risk management: Ensures timely referral to the Legal department when turnaround of a non- performing account is not possible and ensure foreclosure and/or recovery actions are done in the most cost-effective manner to minimize continuous losses & ensure that there is no negative publicity (reputational risk) due to the institution.
Recovery Reports: Provide timely, relevant & accurate reporting and analysis of recovery results against historical & projected goals to the institution’s management team on a regular basis.
Compliance: To ensure the management of the non-performing accounts portfolio in line with external regulatory expectations and UGAFODE’s credit policies and procedures by operating within recoveries foreclosure procedures and policies and the institution’s wider regulatory environment.
Foreclosures: In liaison with Legal department, manages the process of outsourcing of debt recovery, approving form letters for use in collection attempts, consideration of litigation action, agreeing level of repayment/settlement and as a consequence, ensure
UGAFODE’s financial loss due to bad loans fall within manageable discretion.
Special portfolio: Personally, manages special portfolio of unique and complicated accounts that require more experienced debt management like deceased accounts, skip accounts, legal action. Supervisor review accounts (as referred by external agents), abandoned cases (if any), VIP accounts, repossessed vehicles and restructured accounts applicable within the institution.
Team Supervision: Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Recruitment, Development, Performance Management, Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring and Employee engagement etc. more

Accounting and risk management: Conducts monthly reconciliation of balance sheets for UGAFODE, proactively follows up on issues arising from balance sheet reviews as well as accounting and ensuring close monitoring and closure of dormant/inactive accounts.
Reconciliation Reviews: Regularly conducts and reviews all reconciliations (process, procedure transaction) carried out by the accounts... officers to ensure accuracy of booking and resolution.
Fixed Assets Management: ensures effective planning and coordination of UGAFODE’S annual fixed assets verifications exercise and duly updates the register to support effective decision making and value for money.
Financial reporting: Prepares and submits timely and accurate BoU returns, provides oversight role on internal reports to all stakeholders as well as conducting data quality reviews to ensure improvements in efficiency and accuracy of the reports.
Tax compliance vs risk management: Ensures accurate and timely filing of statutory returns and payments (2 million below), prepares & submits accurate statutory accounts, fully supported & ensures timely publication of accounts, ensures accurate and timely submission of shareholder returns, ensures oversight for BoU returns, URA – PAYE, NSSF, VAT, WHT and preparation of corporation tax and ensures that all URA/NSSF returns are submitted before due date i.e. at least 5 days;
Documentation and filing: Ensures regular update of procedural documentation (procedures manual) in line with changes in operating processes in enhancing both the reporting and retrieval purposes.
Team Leadership: Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Recruitment, Development, Performance Management, Remuneration and Rewards, Career path planning, On-the-job training, coaching & mentoring and Employee engagement etc. more

Recruitment & Selection: Manages and coordinates process of recruitment & selection for all positions below Senior Management team (SMT) with support from Head-HR and Line Managers and within compliance to internal HR policies, practices and risk perspectives.
HR Business Partnering: Responsible for all HR related advisory services including staffing, rotation, performance management, etc for... the core business functions i.e. Credit Administration, Business Generation & Operations Departments in conjunction with respective HoDs.
HR Policy & Compliance Custodian: Ensure all HR related activities within the role are done as per policy, within statutory requirements and or HR best practice. Where necessary, participate in the review and implementation of HR Policy and ensure policy changes are followed and implemented and staff are duly sensitized.
HR Audits: In charge of coordinating all the scheduled HR Audits (internal & external) by ensuring due compliance, information collection and provision to the Internal Audit team and ensuring a successful Audit for the department.
Staff Discipline: In coordination with Head-HR, manages the disciplinary hearing process from an HR’s position by taking minutes of the proceedings and submitting them to committee members in accurate and timely manner to support related decisions.
HR Budget: Supports the Head of HR to develop and monitor the staff costs budget in liaison with HR business partners and respective line managers so as to contain HR spend within compliance levels.
HR Reporting: Develops daily/weekly/monthly reports on HR activities. Ensure the necessary management information required (HR Analytics) is provided to the business departments as and when needed in enhancing efficiency & accountability
Succession Planning: Takes lead in developing the institution’s Succession Plan to ensure business continuity and ensures its implementation and update are in tandem with institutional changes in manpower.
Team Management and Leadership takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Performance Management, Career path planning, On-the-job training, Employee engagement etc more

L&D Strategy Development & implementation: Conduct a skills analysis (TNA/PDPs) for all employees & design training Interventions. Initiate and prepare an annual training calendar and budget for individual, functional and company needs and keep track of the man days.
L&D implementation: Arranges/coordinates internal training and development programmes as required to meet the identified... learning needs of the institution and evaluate the effectiveness of such training programmes with stakeholders.
Talent Management: Implements UGAFODE (MDI) strategy on talent management in collaboration with HoDs with the primary focus of participating in the identification and development of such high performing employees (HIPO staff) and for Career Development to realize optimum employee productivity and retention.
Development of standard training modules: In collaboration with HoDs, conducts regular and periodical assessment of training needs and to develop a program to meet the identified needs. Develop internal standard training modules to support a culture of learning at UGAFODE.
Performance Management: Coordinates the Performance Management process at UGAFODE and ensures that the exercise is conducted in a timely, effective and objective manner and that performance review outcomes are followed through in line with UGAFODE (MDI) Annual Performance Management cycle.
HR Business Partnering: Serves as the HR Business Partner for HR related service advisory for (Finance, Internal Audit, Risk, Digital, ICT and Operations departments) support functions.
L&D Budget: In collaboration with Head-HR, takes initiative to develop the Learning & Development budget, seeks its approval, manages it by tracking expenditures and negotiates training contracts.
Other HR initiatives: Leads the HR team in the development/review of HR initiatives that aim at enhancing staff engagement and retention i.e. Town hall meetings, sports gala, Health and wellness, talent academy, HR newsletters etc.
L&D Reporting: Develop daily/weekly/monthly reports on L&D activities to management with proposals to improving the bank’s L&D portfolio and enhancing accountability
Team Management and Leadership: Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management e.g. Performance Management, Career path planning, On-the-job training, coaching & mentoring and Employee engagement. more