Issues arrears notices on a daily basis calls/issues arrears notices and follows up on clients that have not settled their monthly obligations to improve portfolio quality and avoid financial losses to the institution.
Schedules repayment plans, discusses debt repayment plans with defaulting clients and recommends to management; accounts that would require restructuring accordingly, so as to enhance loan portfolio quality.
Supports branches by responding to queries regarding loan account balances raised by customers for effective communication and customer service and ensures all client files are up-to-date with necessary communications, correspondences and file notes to ease the debt recovery procedures whenever may arise.
Responds to customer queries regarding the status of their loan accounts including reconciliations in case their accounts have irregularities.
Collateral backup – checks for security perfection for the accounts that are NPA or are showing signs of deterioration, forwards to legal department to ensure a smooth and quick foreclosure process and should security not be perfected forward to Legal for immediate perfection.
Compliance & Reporting – ensures timely capturing of cash flows in the system for proper IFRS reporting to minimize provisioning and compliance.
Processes the release of securities for accounts/loans that have been paid off and forwards to Head of Credit for recommendation to maximize profit for the institution.
Ensures quality of respective allotted portfolio by conducting daily monitoring and reviews of delinquent account records to determine which customers must be contacted for collection of overdue accounts and providing regular support.